Wow to the umpteenth power and two thumbs up! Over twenty years ago my mom sent me a Mickey Mouse watch at the onset of my Peace Corps service in Paraguay. I could make my watch play the Mickey Mouse Club song whenever I felt a bout of homesickness. Needless to say, Mickey stopped singing a while ago. I replaced the battery once, but when the leather strap finally gave out, I relegated Mickey to my jewelry armoire. With an upcoming trip to Disneyland planned, I dug my watch out from under other loved but unworn memorabilia. I sought Yelpers advice on a jewelry store to replace the battery and band. Gilayne (spelling?) was absolutely MARVELOUS. She helped me find an industrial strength band that was still quite lovely. She even offered to order one in the correct size and color when I found a "contender" band before selecting the perfect one! THEN they worked magic on my watch with a battery replacement. Mickey now sings and I am a very happy camper. Thanks ever so much! read more

Douglas Diamonds - Oh my gosh! Believe all the reviews! These folks are amazing! They brought new life to my cherished Mickey watch! - Jewelry Near Me - Phoenix, Arizona

I agree whole-heartedly with the other 5 star comments! Within one visit I felt like I was back in my small hometown in Kansas. That is SO rare in the city. Keith is the best! I don't even look anywhere else for nice jewelry. If he doesn't have it, he has catalogs for you to look at. I'd rather wait on an order from him than get it that day from somewhere else. We got my engagement ring from Keith. I haven't seen another one like it. My fiancée is an engineer and he had to study everything for hours and asked no less than 50 questions. This Keith guy (the jeweler and owner) has the patience of a Saint! He took SO much time educating us on diamonds and gave us his opinion on what looked best in our setting. So friendly, so trustworthy, so experienced, so ready to do a great job at the lowest rate possible. What more could you ask for from a jeweler? I'd give this place 10 stars if that was an option. read more

I had been here before and was very impressed, even recommending to others. But this visit, I had a simple clasp replaced (a few years ago the same necklace, same clasp replaced for $15); this time, I dropped it off and didn't ask for the price as they were fair last time. when I went to pick it up, it cost $70.50. for a simple clasp replacement. absurd. will be looking for another jeweler for repairs. read more

I shopped around before I took my watches in for batteries and repair. I have an extensive watch collection and I wanted to ensure they would be taken care of. First, I called and they were the nicest people on the phone. Most other jewelers I called sounded as if they were rushed and didn't have time to answer my questions. They were patient and explained everything. I had to call back a second time, I forgot to ask a question. I arrived at the store and they were very attentive, listened to my request, as I had some repairs also. They gave me an AWESOME bulk rate for the amount of watches I took in for batteries and repair. They called one of the manufacturers for me, for a very unique watch/band combo and was able to get the information the next day. I HIGHLY RECOMMEND HINRICHSEN for all of your jewelry/repair needs. I will be visiting them again soon. They have a great selection of jewelry in the store. I looked around a little while I was there. They are patient, listen, and follow through. I am very satisfied with the repairs and battery replacement. They are close to my home, saved me a trip to the mall. This is my new neighborhood jeweler. read more

Went in for a simple chain repair. Work was shoddy and overpriced. Not to mention the owner/repair guy was rude, arrogant and condescending. I will never return to this place. I do not recommend them at all. read more

I saw the reviews from Yelpers and figured this would be the best place to take care of resizing my Christmas gift, a watch. We went in and within 3-4 minutes he was done with the resize. Amazing job. At $14 for the resize, he was amazing. The jewelry there was gorgeous but my husband saw his dream watch. He is addicted to Suunto watches but he found a Citizen watch that we could not pass up. So in love with this place and I would highly recommend it to anyone who needs their jewelry needs taken care of. Professional and extremely helpful. read more

Douglas Diamonds - My husband wanted and so he shall receive. - Jewelry Near Me - Phoenix, Arizona

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Great service on a small jewelry repair. They didn't even charge me. I'll definitely return it make a purchase. Thank you !

Wow! Impressed, impressed, impressed! Please visit this jeweler and support a family owned shop that takes their time with you and is reputable for quality. My case in point, boyfriend gifted me with over $1700 worth of jewelry from Diamond Jim in Phoenix and was not what I wanted, could not refund money only exchange, so I exchanged and exchanged...the last of my credit at that store went to Diamond Earrings that were mislabed and I was told I had stripped the backings (I only owned them for 4 days). Went to Hinrichsen to have them readjusted, they were not stripped! Performed cleaning and repair for free! Thank you Carol!~ I will be back for future purchases. Tricia read more

A while ago I had a very simple repair need. The jeweler was very friendly and when I told him that I was a veteran he thanked me for my service and did a great repair. I lost the backs of my pearl studs and will be going back today! read more

Every time I bring something to them, we get tremendous service and such a friendly welcome. They are the best!

Great experience! Went to take in my ring to be repaired- which was done quickly and expertly!

Staff was nice and welcoming but the repair guy was VERY RUDE!!!! Not getting my business and will not refer anyone to him!!

Beware of this jeweler. I was sent there by my insurance company when I lost my 1 carat diamond in my wedding ring. I knew nothing about diamonds & trusted this business. Lots of things were going on in my life at that time ( work, sick spouse, house etc.) so I took their word. I did not know process on diamond replacement. The diamond he showed me in the store was never taken out of case nor did I get to examine it. I also gave him diamond earrings to take the screw back off as he said he could do this. What I ended up with was some other backs on my earring one of which turned black. These are 14k diamond earrings I've had for many years but could no long tolerate screw back. I also found out way after the fact they replaced my lost diamond NOT with a GIA diamond but with a cubic zirconia worth about $2.00. I only found this out when I needed a new appraisal for insurance or I would never have known. I never received any appraisal for the "diamond" from this jeweler who was supposed to send it to me. Thought the insurance company must've gotten it. So don't be ignorant of practices like I was - Evidently this is not a rare occurrence. read more

Brought my damaged platinum wedding and engagement rings here and they made them like new!! After my dog saw a rabbit and dragged me down the street my body and my rings had severe road rash. At least I could easily get my rings fixed! After taking them to this great jewelry store they looked like new rings! And the bill was more than reasonable. Highly recommend them!! read more

Such a great experience! Both drop off and pick up were easy, I was taken care of right away and the work was done when I was told it would be! So happy my engagement ring finally fits my finger! read more

I was so grateful to the staff and owner of Hinrichsen for the care they took with my wedding band and engagement ring. I've been married 14 years and within the last 2 years developed arthritis and had to take my rings off with dental floss because of the inflammation. I was visiting from Alaska and found this jewelry store that does repairs in house. After only one week they completed the work with my jewelry and I cried when I was able to put them back on my finger. Many blessings to the important work you do! read more

I had a bad experience with a jeweler right before I came in to this store and let me tell you...the store is AMAZING! The staff all took such wonderful care of me and made my experience very memorable! The owner genuinely cares for the jeweler he sells and works on...it definitely shows! He was so kind! I brought my engagement ring in to find a new setting to fit my hands and not only did we find the perfect ring, but in the end it turned out 10 times better than I ever could have imagined! I'm so thankful for this experience! If you're looking for a jeweler in the area, you won't be disappointed if you do business here! They officially have a customer for life! read more

Douglas Diamonds - Jewelry Near Me - Phoenix, Arizona

Another trip to Hirichsen Jewelers for watch battery replacement and repair. This place is truly amazing!! Keith took my watches, the friendly assistant offered a plush chair to relax in while he worked on my watches. I kid you not, he replaced 3 batteries and tried to bring my favorite watch back to life, but unfortunately, to no avail. No matter, they gave me the 4 watch discount anyway and I was on my way in less than 15 minutes!! Now that's what I call service. Fast, friendly, and quality service for a great price. It doesn't get any better than Hinrichsen!! read more

Only one word excellent ! Why ? Price Excellent ! Costumer service Excellent ! help any thing Excellent ! I call friendly voice help and switch phone the man hi tell me price i dropped the jaw . My English not the best but i said go dow talk. surprise freandly people old way think costumer first . So what.? i nead to installing my platinum ring inside diamond. (setting) I Call 20 store . Price 700 to 100 (i look first last 100 ) shanco Shane Co. 700 Best friend and business . Best friend not do like 20 time price . So go back . Talk Kiefer $40 what i hear the phone right ok what wrong? Nothing i stay talk look 30-40 min down nice work . Nothing wrong only fear price. I tell my medalion problem fix 30 15 min . I go back soon more fix and buy. His not only BEST price good to. I hoop help to any one to made choice fast and easy. Thank You Kiefer (Kief) read more

Just went in for a simple watch repair. Not only were they prompt and curtious. But since it was a simple fix did it for free. True customer service! read more

Great and quick service! They are the best I've ever gone to for watch fittings and battery replacement! There was a watch that I had that was too small and figured there was no hope, but within 5 minutes they had it sized perfectly and a brand new battery! read more

Replaced my 85 year old dads watch battery and set the time 2 minutes after he walked in. Great price, wonderful people. Make a point to check this place out. read more

Replaced a watch band for my partner. Very good service, a nice store friendly staff.

Once again Keith came through like a magician fixing my wife's wedding and engagement ring making it look BRAND new grabbing lots of comments throughout our vacation. Secondly I learned that they offer high end watch buffing and cleaning as he was able to buff out the Rolex watch I was giving my wife for our 1yr wedding anniversary while out in Phoenix. Would HIGHLY HIGHLY recommend Keith and his team to everyone. Outside of that, great conversation on local restaurants and our trip to the Grand Canyon. Many thanks once again!!! read more

I needed to get a necklace fixed and looked them up online. The reviews were good and they are close to home. I walked in as they opened last Saturday and asked them to fix my necklace. I was greeted immediately and warmly. My necklace was fixed within just a few minutes. The fee was very reasonable. Now THAT is service! Because of the wonderful customer service and the reasonable fee, I will most certainly do business with them again. I would definitely recommend them. read more

Pretty awesome place. Keith and the two ladies that work there provide great customer service.

I have been here several times for jewelry repairs and Keith never disappoints. He has fixed many pieces of mine quickly and economically. I have never BOUGHT a piece of jewelry here, but it would for sure be my first stop when the need arrives. Thank you, KEITH! read more

Great people, very informative, extremely happy with my results! They sized my rings made them look new again, professional, nice, great price. I won't go any where else. My next purchase will be here. read more

Very friendly people and a relaxing atmosphere to wait and get a watch battery replaced. They're affordable and provided me with some great advice on caring for my watches. Recommended. read more

Very nice and helpful! I found them on Yelp and needed a battery change in my watch. It was fixed within one minute of entering their store- VERY impressed! Highly recommended. read more

Absolutely fantastic service. My favorite jewelry store by far! Very nice selection. Everyone who works there is absolutely wonderful. Highly recommended! read more

Just needed watch batteries replaced. They were extremely nice, quick and a very reasonable price.

Unbelievable! I was so impressed with the expert service and care provided. The customer service and level of professional skill is rare nowadays. I took a watch in which someone else had bent when installing a battery. Now it works and they are reasonable beyond belief. Highly recommended!! read more

Great service and more than fair pricing. Would recommend Keith and his staff to anyone shopping for wedding and engagement rings

Went in to have a clasp on a chain replaced. They were able to do it very quickly, and for a good price. The new clasp also looks very nice and will last a long time. Very friendly staff, and great atmosphere. Thank you! read more

Keith made me a beautiful pendant out of the jewelry that I brought in. Have arthritis and could not wear the rings. Love what he made me. It is beautiful. read more

Great people, great service, reasonable priced. Wish Yelp will let me post with a simple sentence vs. write a story. read more

I took a chain necklace I received as a gift in for resizing because it was too big. The lady that helped me was so polite and engaged in finding the right length for me. After we decided on the right length she took it over to Rick and he fixed in i less than 2 minutes. Amazingly quick! This place lives up to the reviews. I will definitely be doing all my future jewelry business here. read more

I came here about a Lil over a year ago to get my necklace fix and I was willing to pay but the guy did it at no cost. Ever since I've always came back here and will continue to come here. Today the lady help me pick out a new necklace to go with the locket the has my son's ashes in it. read more

This is a very nice shop, and friendly . I needed some watch batteries replaced, and he took care of them while I waited. They even gave me a special price for bringing three watches in. read more