Over priced, really bad hours. Look if a "jeweler" is selling invicas watches you know they are not…read moregood. Their hold "buyback" is a joke and just a fraction of the true value. Do yourself a favor and find a different jeweler... this place has crashed out with the new owners. You also put the clasp on backwards. Attention to detail at this business is trash.

I had my aunt's ring, which was more sentimental than valuable, sitting in a box for years. It was…read moreold, looked like a diamond, and I brought it in thinking I might have it resized. I have used this small shop successfully for minor repairs under the past ownership, and I was impressed by the continued great customer service. I really appreciated the time they took. Unfortunately, when they examined my ring, they noticed the mounting had cracks which could lead to the diamond falling out. (They showed me). The repair would be expensive, but what shocked me was when I was told that a jeweler with different equipment might be able to laser-weld the repair for far less. This was not something I wanted to invest a lot of money in, and I really appreciated their helpfulness and giving me an option. That will be remembered when I have other needs, or someone is looking for a jeweler.

I had the BEST experience buying my engagement ring here! From the moment I walked in, the staff…read moremade the whole process feel easy, stress-free, and actually exciting. They were patient, knowledgeable, and really took the time to understand what I wanted. The ring I chose is absolutely stunning -- even better in person than I imagined. The quality, sparkle, and craftsmanship are top-tier, and they helped me stay within my budget without ever making me feel pressured. On top of that, their customer service after the purchase has been amazing. They made sure the sizing was perfect, explained care and cleaning, and genuinely seemed just as happy about the engagement as I was. If you're shopping for an engagement ring or any fine jewelry, this is 100% the place to go. I couldn't be happier with my experience, and get compliments everywhere I go!!

Mike at Braidy Jewelers was AWESOME! He was so kind and helpful when I went in to pick out a new…read moreanniversary ring. I found my dream ring but it needed to be sized so I had to leave it for the jeweler. Something can up and the jeweler wasn't able to get to it. Mike was honest and caring and was even going to contact the jeweler on a Sunday! I did get my dream ring and I LOVE it!

Went in to have my moms ring resized and a necklace fixed. They were very easy to work with. can't…read morewait till I'm in the market for so new jewelry, they have some beautiful piece.

Incredible experience shopping here. Gave me every option for what I was looking for…read more Will keep shopping here in the future. Will suggest to others when they are looking for jewelry.

I decided to try this spot out to get all of my battery watches replaced and repair a gold pierced…read moreearring clasp after looking at reviews online when we moved here back in 2023. This little shop is located right next-door to Macy's on the second floor in the Arrowhead Town Center Indoor mall. A few days ago, I noticed my watch stopped so I went back in to get a new battery. I couldn't remember, but I thought I had received a warranty on my battery when I purchased it in 2023. My service rep was extremely friendly and polite. She asked what my phone number was and found my account. She said my warranty was up in 2028 and she'd have my watch with a new battery ready for me in 15 minutes. I shopped around the mall staying in the area and received a text in 15 minutes that my order was ready. I returned and she handed me my watch and a receipt with $0 charge. Great all-around experience here and I will definitely be returning. I love honest and organized businesses. No haggle and very convenient and easy for the customer. Another touch I love about this place is they clean up your watches and jewelry and also set them to the correct time and date.

I rushed in on Christmas Eve. I needed a new watch & straps put on the watch. I also still needed…read moreto purchase one more gift. Amanda started helping me. in 30 minutes I had a working new watch. With the watch straps put on the watch as well. While they were working on my watch. She helped me pick out a fountain pen. Amanda saved Christmas for me. Good people definitely make a difference. Thank you Amanda. Pedro C.

Best jewelry store in Phoenix! Professional, courteous,…read moreand they give to local charities.

Place is closed. It was a great jewelers. Family owned & wonderful.Been in AZ over 20 yrs.read more

I had a wonderful experience at London Gold! There were SO many beautiful items…read more Saul was exceptional- knowledgeable, personable, patient, and never pushy. He took the time to show me pieces, answer my questions, and made the entire experience both easy and enjoyable. I couldn't be happier with my purchase. I highly recommend London Gold, and especially Saul at the Peoria location. If you're looking for someone knowledgeable and trustworthy who truly cares about helping you find the right piece, definitely ask for him!

Absolutely love this place. They have a great selection and the friendliest staff, we won't go…read moreanywhere else!

Awesome experience as always. Love coming here and the service is always excellent. Thank you!read more

Called twice and left messages both times, trying to get an appt to bring my diamond rings in…read more Never got a phone call back. Thank goodness I found another jeweler up the road, that DOES call people back.

I've been going here for almost 3 years and have always had amazing interactions. Arthur is…read moreprofessional while also being completely real with you. He's an honest man who doesn't hesitate when it comes to work. He's my gold guy, and I trust him and his work!!

Best place to sell your gold, silver, etc…read more I normally don't leave reviews, but after the experience my boyfriend and I had, I had to. We stopped in, on a Sunday afternoon, and immediately were greeted and taken care off, by the gentlemen working ( believe he owns the place? ) The entire process was, surprisingly, quick and easy. The best part, was the pay out! He was more than fair, and didn't try to scam or low-ball us. He actually Gave us the best cash value for our gold, better than any other place had/would offer. Beats everywhere else in the Phoenix area. Wouldn't go anywhere else.

I've been here multiple times, usually on the weekends, for my jewelry inspections…read more It's always busy whenever I go, and although there's 5-6 employees working, it takes 5-10minutes to get helped. Most of the time, the associates working are nice. They have a large selection of jewelry to purchase, something for everyone here. They usually have deals going on too!

I'm updating my review. I returned to the store the next day as advised by the customer support…read more I had her name and a case number. Yvonne greeted me and immediately showed she cared about the situation. The Manager, Ed, assisted me and took a lot of time making it right. Thank you Ed and team for making the issue right. I'm very happy with my exchange.

Brad is a great guy and a great watch repair genius ! I am a…read morerepeat customer. I got a watch as a gift, took it over and Brad adjusted the band spiffy quick! I will continue to be a repeat customer and recommend Brad to anyone who needs watch service

Brad is great! He does free fittings. I've been going to him for the last two years, and he has…read moreserviced over 100 of my watches. Nice guy too!