I had two rings that needed to be resized. Only took a couple of hours. The end results were better…read morethan I expected. Additionally, they cleaned the rings and they looked like new.

I decided to try this spot out to get all of my battery watches replaced and repair a gold pierced…read moreearring clasp after looking at reviews online when we moved here back in 2023. This little shop is located right next-door to Macy's on the second floor in the Arrowhead Town Center Indoor mall. A few days ago, I noticed my watch stopped so I went back in to get a new battery. I couldn't remember, but I thought I had received a warranty on my battery when I purchased it in 2023. My service rep was extremely friendly and polite. She asked what my phone number was and found my account. She said my warranty was up in 2028 and she'd have my watch with a new battery ready for me in 15 minutes. I shopped around the mall staying in the area and received a text in 15 minutes that my order was ready. I returned and she handed me my watch and a receipt with $0 charge. Great all-around experience here and I will definitely be returning. I love honest and organized businesses. No haggle and very convenient and easy for the customer. Another touch I love about this place is they clean up your watches and jewelry and also set them to the correct time and date.

Lenny was very helpful when I brought in my Panerai for an issue around the crystal. He walked me…read morethrough the entire process, was very thorough and my watch is looking great now! Highly recommended!

The lady is EXTEMELY rude and Unprofessional. They only take CASH which was NOT pointed out to me…read more They talk about there customers in there own language. She even tried to give me someone else's watch. Avoid this place. There are other choices

Oleg did a wonderful job repairing/replacing the post on my diamond earrings for a very reasonable…read moreprice. They now look brand new.

Professional quality & detail in creating a new ring from a damaged one. Beautiful result which I…read moreget many compliments on for its uniqueness & beauty.

I recently had my husband's wedding band resized by Douglas Diamonds, and we couldn't be happier…read morewith the results. The ring was sized down perfectly, and they recreated the original engraving so flawlessly that you would never know any work had been done. The job was completed on time, the pricing was reasonable, and everyone we worked with was pleasant, professional, and helpful throughout the process. It's clear they take pride in their craftsmanship and customer service. I highly recommend Douglas Diamonds for jewelry repairs and alterations. Their attention to detail and quality work exceeded our expectations. Many thanks to their skilled goldsmith

Over priced, really bad hours. Look if a "jeweler" is selling invicas watches you know they are not…read moregood. Their hold "buyback" is a joke and just a fraction of the true value. Do yourself a favor and find a different jeweler... this place has crashed out with the new owners. You also put the clasp on backwards. Attention to detail at this business is trash.

Blase (Hope I spelled that right ) was super helpful, friendly, and made the experience easy and…read moreenjoyable. Really appreciated their patience and great service!

I came in because I had accidentally bent the basket of my ring and needed it checked out. Melissa…read morewas so kind and helpful, and had the ring inspected. The jeweler inspected it, didn't see any damage to the metal so they knew it would be a quick fix. Not only did they do it on the spot, it was completely free of charge. They also took the extra time to make sure the stones weren't loose and gave the ring a thorough cleaning. Above and beyond. On top of that, I'm starting to look for new rings for a 10-year vow renewal but I have no clear direction on what to choose. Lynn and Melissa were absolutely wonderful throughout the process. They were personable, kind, and genuinely helpful without any pressure. Honest service, knowledgeable staff, and people who clearly care about their customers. I'll definitely be back and highly recommend them :)

Rudest, most expensive watch place ever been to. I probably have about 40 watches, from the…read morecheapest to higher end. I say that only because I know watches. 8 years ago I went to this guy and bought a Citizen Eco Drive. Still doesn't work to this day. But I decided to give him another try, especially since reviews were positive. Same rude guy, same highway robbery. Every part of the interaction was unpleasant, from his tantrum because I didn't have my slip, to the amount I asked to have done, to my questioning the $60 battery replacement, to his tossing my watches face-down on the countertop. If you'd like to be verbally assaulted and feel like paying exorbitant prices, this is the place for you

Excellent service!…read more Had three of my citizen watches repaired (all Eco-drive -- solar -- models) for a modest cost, unexpectedly lower than what I've been charged at other watch service/repair centers. Very nice man. Quick repairs, and he even polished the crystal face of all three watches (they get scratched readily in the tight confines of a cockpit). I highly recommend this company. Small shop, low frills, excellent service and prices.

Store was clean, comfortable, and staff was very friendly and helpful. Stoooed in just to get a…read morebattery replaced on an old watch but I'll most likely be back to browse/purchase more due to the pleasant experience I had.

**Outstanding Service at Ed Marshall Jewelers of Scottsdale**…read more I can't say enough great things about Ed Marshall Jewelers of Scottsdale and their incredible watchmaker, Nick. I brought my Rolex watch in hoping to have it checked, and Nick went above and beyond in every possible way. He carefully inspected my watch, gave it a clean bill of health, walked me through how to properly use it, and even resized it--ALL FREE OF CHARGE! What makes this even more impressive is that I didn't even purchase the watch from them. The level of professionalism, knowledge, and genuine care I received was exceptional. Nick was patient, friendly, and clearly passionate about his craft. It's rare to find service this honest and generous these days. Ed Marshall Jewelers has earned my trust and my future business. If you're looking for expert watch service and truly first-class customer care, this is the place to go. Highly, highly recommend!

Dennis has been our Jeweler for 20+ years Best Diamonds in…read moreAZ. and always at a fair price. Started with Hearts and Arrows studs for my wife, and just like Dennis said "she'll never take them out once she puts them in" . Later we upgraded her engagement ring to Hearts and Arrows that sparkles around the room. The salesperson at Tiffany's in Las Vegas grabbed her hand to see the ring, said it was one of the most incredible diamonds she had seen.

I had an amazing experience working with Dennis on a custom engagement ring. He took the time to…read moreunderstand my ideas and vision, while also guiding me toward choices that would ensure the ring was not only beautiful, but also durable and built to last. The lab-grown diamond he sourced was high quality and priced fairly--better than anything I saw at traditional jewelry stores. What really sets Dennis apart is the personalized experience. You're not working with a sales associate--you're working directly with the expert who's designing and crafting the piece. He was thoughtful, knowledgeable, and incredibly easy to work with. If you're looking for something truly custom and want to avoid the cookie-cutter feel of big chain stores, I highly recommend Dennis.