I had the BEST experience buying my engagement ring here! From the moment I walked in, the staff made the whole process feel easy, stress-free, and actually exciting. They were patient, knowledgeable, and really took the time to understand what I wanted. The ring I chose is absolutely stunning -- even better in person than I imagined. The quality, sparkle, and craftsmanship are top-tier, and they helped me stay within my budget without ever making me feel pressured. On top of that, their customer service after the purchase has been amazing. They made sure the sizing was perfect, explained care and cleaning, and genuinely seemed just as happy about the engagement as I was. If you're shopping for an engagement ring or any fine jewelry, this is 100% the place to go. I couldn't be happier with my experience, and get compliments everywhere I go!! read more

Braidy Jewelers - The most perfect engagement! - Jewelry Near Me - Phoenix, Arizona

Mike at Braidy Jewelers was AWESOME! He was so kind and helpful when I went in to pick out a new anniversary ring. I found my dream ring but it needed to be sized so I had to leave it for the jeweler. Something can up and the jeweler wasn't able to get to it. Mike was honest and caring and was even going to contact the jeweler on a Sunday! I did get my dream ring and I LOVE it! read more

Braidy Jewelers - Jewelry Near Me - Phoenix, Arizona

I was shopping nearby while my wife was in another store when Mike, the owner, came out and casually mentioned they had Rolexes in the back. Naturally, I was interested, so I asked to see them. To my surprise, he refused to show them to me. Why even bring it up if you aren't willing to back it up? It felt like a pointless tease, and frankly, it was frustrating. I ended up going to Oliver Smith Jewelers instead, where they were more than happy to assist me. I would have gladly given my business to this place, but their laziness and poor customer service were a complete turn-off. If you're going to mention you have something special, at least be prepared to show it. I won't be returning. I added the photo of the watch I got just to rub it in. This place will never earn my business, I'm surprised you are still open! read more

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I had several of my late husbands watches repaired there for my son. He put one on and it broke immediately. They repaired it again. My son put it on and it broke again. I brought it back and now the owner says the repair guy is dead but the new girl said he's been there forever so he lied. If it's a difficult repair, I understand that but at least offer a refund or a referral or something. He was happy to take my money, but was quite rude and lied about his Repair man being dead. I would never shop here again. I have bought jewelry there also never again. Liar. read more

Mike, the owner, is EXTREMELY rude. We've been here on three separate occasions and experience his rude, condescending behavior on every single occasion. Very interesting for someone who's trying to be profitable. We'll never be back. We gave him the benefit of the doubt but no more. read more

Amazing experience! Very welcoming and helpful. Highly recommend them. We will be back!

Mike is amazing and so knowledgeable!! He made my ring exactly the way I was dreaming it would be!! You have to stop here for all your jewelry needs! read more

I went in to Braidy's today in hopes of creating a new ring with my old engagement ring and my late father's wedding band. Mike took so much time to help me see the possibilities and understand the risks as well. I was so moved to see his empathy when encouraging me in how to best handle my Dad's ring. While I'm now going in a different direction than originally planned, I'm definitely going to purchase a new ring from Mike and I'm excited about what they're going to create. Thanks, Mike! read more

We always go to Braidy for our jewelry! The customer service is outstanding! The selection is great and there are

I came in because I wanted to get my wedding ring resized. He took out the ring sizers and told me it needed to go down 1 1/2 sizes, which felt super tight. I told him I was more comfortable with going down one size in case I gained weight back, his reply: "are you planning on gaining weight?" which was very very embarrassing and rude. It was so off putting, he has no idea of my medical situation and why I lost weight, even so, who says that? Additionally, he refused to work on my ring, even after going through that entire process because it had some inset diamonds in the band and the diamonds would fall out. If that's the case, then why go through the entire process to figure out my correct size? I consulted 2 other jewelers who said the ring could absolutely be resized with no problem. In summary: 1: he's rude and condescending. 2: he either gave out incorrect information, or lied to me as to why he didn't want to resize my ring, or both. In either case, it makes for a very bad experience. Go somewhere else. read more

The gentleman who helped me was very kind and knowledgeable. Great selection of Pandora charms!

Took a couple watches in for batteries. Great customer service, quick turnaround time and very reasonably priced. I also browsed through the jewelry section. They had some very pretty pieces. read more

I walked in and basically walked right out because the associate was so rude. I was looking for a few new jewelry pieces but they don't seem particularly eager for business read more

Absolutely terrible experience with the owner Mike. We went to him for my engagement ring. He was given an image and specifics about the setting we were looking for. Assured us that his brother could absolutely do that. He put the diamond in it a temporary setting and let us know that when we were back from vacation he would have the correct setting ready for us. We went in after and he completely forgot, pretty sure he walked to the back and just grabbed another setting (nothing like the ring setting we had paid for). We then went through the process again- gave him all the specifics- he made no eye contact, completely disregarded us as we were talking- runs over and yells at the security guard, comes back and proceeds to tell us that he is spending a lot to remake this setting. The thing is, the original setting and 2nd setting was absolutely nothing like what we asked for. They let us know it would be ready in 1-2 weeks max. 3 weeks passed and so I called and asked Mike when I should expect the ring to be ready. He again- had no idea what I was talking about, he didn't know what I was calling about, asked what they were supposed to be doing with the ring? Very unsettling after spending that amount of money. He said he would call his brother and call me right back- again, no call back. I then called them the next day and said I was very disappointed in the service and communication. He got on the phone and said his brother will mail Tuesday so come in Tuesday. As soon as I hung up this is what he texted me- so unprofessional on so many levels. Just communicate. Terrible terrible experience with Mike and highly recommend using another jeweler. read more

Braidy Jewelers - This is the owners response after I contacted their location and asked for an update after 3 weeks - Jewelry Near Me - Phoenix, Arizona

I stopped by today 20 minutes before closing time to ask for some assistance with my watch. Mike was super helpful, willing to take a look and was able to quickly remove the extra links to get my watch fitting perfect. Super friendly service, will be back in the future. Lots of watches on display as well if you're the window shopper type! read more

Weeks-before I found this classy beauty . I fell in love . He happened to be shopping with me nearby . He decided to check out this jewelry store for a ring . He went into the jewelry store and unknown to him that I had been there the young woman was showing him other rings, but I told her not to tell him . He took a while, but eventually, I had to tell him. Happy story the ring really suits me for the ring is called the tank and I am strong, tough girl. read more

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I have taken several watches to this location for things like, links, batteries. They are always super fast, do great work and sometimes even do while you wait. They are a great option in the area and the showroom is beautiful! Highly recommend! read more

I recently lost a stone in my engagement ring after doing some very heavy home renovations. I found this location, which I've gone to a few times now. I purchased a new stone separately and had them reset it in my engagement ring. When I called around to other jewelers they seemed arrogate and turned me away, because they don't work on lab grown stones. However, each time I've been to Braidy's they've been extremely professional, friendly, kind and fair. They also helped with watch resizing and selling some gold. I trust them to do a good job and would recommend them to anyone in the valley. read more

Mike, the owner, is a total basket case. We ordered a pair of Diamond studs. When we went to pick them up, mike had doors locked even though there was an entire car show going on outside and within business hours.. do you even want customers? As we picked up the studs, they were in a balled up tissue. We asked about certs or even just using a Diamond tester to verify the stone. But none of that, his Diamond tester was not charged? and then he became super defensive about it saying he's a family business and we should just automatically trust him. Was unwilling to sell his own merchandise to us. Never going back, if you are selling anything and aren't comfortable answering questions or selling your own merchandise, that's a HUGE red flag. I'll make sure other jewelry/watch lovers avoid them too.. read more

Amazing. Fast reliable jewelry repair. They were able to squeeze me in on short notice. Definitely will visit again

Okay so I have to rant about how fabulous Braidy Jewlers is. Their customer service is top notch. I got my husbands ring last minute. They expedited the shipping and told me they were going to get the ring a couple days before my wedding. There was a mishap with the shipping of the ring cause of Memorial Day. They were able to overnight the ring and have it delivered to our resort literally the day of the wedding. The quality of the rings are amazing. Thank you so much Braidy Jewelers! You saved the day! read more

Braidy Jewelers - Wedding bands - Jewelry Near Me - Phoenix, Arizona

Very fair prices great customer service wonderful owner!! I recommend for repairs and purchases

If you're thinking about coming here and spend money, DONT! We have walk thru this area a few times seeing this place, looked at their website and wanted to check them out. Well that was a big disappointment. Customer service is terrible and the owner is super rude! We walked in and he was on the computer watching Youtube. He said Hello and continuing having his eyes on the screen and did not want to engage with us like we're not significant enough for his service. After a few minutes of walking around the store I asked if he could help me to custom a ring (which on their website they advertising). And his response was: " No we don't do custom ring". And so I asked if he could show me a setting he has there so maybe I set my diamond on it. He said: " It won't fit your diamond" So, clearly these people owning a family business really dont want your money and they treat you like peasant. Thank you but I will make sure to tell everyone about your business so no one has to experience that! read more

Michael is rude and arrogant. And he talks poorly about his staff to customers. So awkward and unprofessional.

If your looking to be treated rudely, insignificant and like you're the one being done a favor by doing business with them, then you've found the right place. I found the owner to be pretentious, condescending and rude. I'm forever glad I took my business elsewhere. You would think they would realize they have lots of competition and it really comes down to quality customer service. read more

They fixed my bracelet looks like new they friendly and courteous would recommend them to everyone

Every time we go in we are welcomed by Mike and Monda and Mikes daughter. Mike did a great job making a new ring for my wife. He took her original diamond and made it into a pendant necklace. He is also taking her original ring and replacing it with a sapphire in the original marquis mount. They are a small family business that doesn't have a bunch of sales reps standing around to take your money. Sometimes that personal touch takes time and patience on the customers part. Great job Mike. I've had watches repaired here and much prefer them to J.C. Penney like the lady that was in their today said to Mike. Be back to pick up my matching band when it's ready next week. Happy new year to you and your daughter and Monda. May your 2022 be filled with many customers who appreciate the time it takes to do a great job and get that personal touch! read more

Braidy Jewelers - Wedding ring - Jewelry Near Me - Phoenix, Arizona

Good initial experience but very poor customer service once they have your money. Don't let them sucker you into buying one of those "unbreakable" Tungsten rings. I bought my wedding band there and it didn't even last a year. I noticed a hairline crack on the ring, brought it in and they pretty much told me, sucks to be you, can I interest you in buying another at full price? Apparently you can "smash it with a hammer" and it won't break but if you drop it on anything but carpet it will develop a crack. Had I known this to begin with I would have just bought a regular gold one. I don't think the gold looks as nice and it is more expensive, but at least it will last longer than a year... read more

Braidy Jewelers and Mike were absolutely awesome to work with. He helped me with my girlfriends engagement ring and I could not have asked for better customer service. He was really timely with everything and helped make me feel really comfortable and happy with what I got. I can not recommend Braidy Jewelers and the owner Mike enough. I would definitely go back for any jewelry needs. read more

I'd rate this place 10 out of 5 stars if that were an option. You get the real deal when coming to this jeweler and the true spirit of family owned. They were extremely welcoming to my wife and I. Their jewelry is very unique and competitively priced. Mike did an excellent job on my wife's ring repair, joining the rings and sized it perfectly. Not to mention the turn around time was within a few days. Your jewelry never leaves the store during the course of the repairs. We're now loyal customers due to their customer service. What took him only a few days would've taken 6 weeks with Jared's, Zales or Kays. Dont waste your time with these other jewelers....go to Mike, he will take care of you. We've recommended him to all our family and friends. Thank you Mike!!!! read more

I was going to write a great review after my 1st visit but it slipped my mind, then I went in to Braidy Jewelers a 2nd time & STILL I'd give them 5 stars! They are so friendly, knowledgeable & helpful in finding the perfect selection! They carry Pandora & Tag with some amazing high end pieces & really pretty less expensive pieces. I found 3 small rings & created 1 out of them, they offered to size them & then solder them together. Loved this! The 2nd time, I went in looking for a specific pendant to wear daily & I found the perfect one. It is already on a beautiful chain & I can't wait to wear it daily! read more

My mom and I went in here a few weeks ago, made a hand full of selections and I just want to say, they were wonderful. The gentleman helping us was so kind and patient with us! My mom had quite a few questions and concerns in regards to her jewelry and he helped her out A LOT! He had an outstanding personality!! I have never in my life gone into an authentic jeweler, after this I can say him and his brother earned my business. I will return when necessary. I'm very happy with my items!!! read more

Braidy Jewelers - Jewelry Near Me - Phoenix, Arizona

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Excellent service and great selection. This is my go to guy for jewelry. Mike is available and knowledgeable about diamonds and gold. read more

Braidy Jewelers - Great selection. - Jewelry Near Me - Phoenix, Arizona

You can not go wrong at Braidys! Tony is so kind and knowledgable and really helped make our ring shopping experience personal and enjoyable. My now husband and I purchased my diamond engagement ring, both wedding bands and a beautiful diamond necklace from Braidys. When my husband's ring came in and he had recently lost weight, Tony went above and beyond to make sure he was comfortable with the sizing. Tony also made adjustments to both of my rings so they fit perfectly! He has a quick turn around when jewelry needs to be sent out and is always willing to inspect or clean my jewelry asap! Tony is the BEST and we cannot recommend him enough! read more

Braidy Jewelers - Rings from Braidys - Jewelry Near Me - Phoenix, Arizona

Love this family owned business. Such great customer service, knowledgeable staff, stress free shopping. They cater to all tastes and budget. Best part is they also do custom work and in house repairs. read more

Went in fully prepared to purchase. Man working in there was so rude and made us feel like we were a bother. In less than two minutes we just walked out. It's ok, someone else will take our money. read more

During the times of our wonderful pandemic, customer service is extremely important in my opinion. I stopped in this location today to have a piece of jewelry checked & despite they were busy, they greeted me in a very welcoming way, helped me immediately, concluded my jewelry is in great standing, so I wanted to take a minute and say GREAT JOB!! I have made a purchase from here before, but all 3x, they have always treated me as a valued customer, they did have a slick salesman for a while, but he is gone (thankfully) thank you for being a great business. I recommend this business to all people looking for jewelry. read more

I came in to get links taken out of my watch and was blown away by the customer service. The gentlemen who helped me resized my watch in under five minutes and was extremely kind the whole time. I will definitely be coming back for all my jewelry needs! read more

Was very rude the moment I walked into the store. I kindly asked for my ring (that I didn't purchase there) to be cleaned and he refused to clean it because it was "fake". Two things - 1) there should not be any reason to not clean a fake diamond 2) my diamond is NOT fake I understand the liability associated with cleaning a diamond that was not purchased at his store. However, there is no excuse to call my diamond fake and refuse to clean it. Will not return for any reason read more

I have been using Brady jewelers for over 7 years now and I have several custom pieces well over 3 carats that were crafted to perfection including our matching wedding set. Any time I have entered the building I was not only greeted but ran to by the staff. The employees have never told me that what I want is impossible, in fact if they weren't able to do it in store it has been shipped to their location back east and the product was finished there in a timely fashion. Prices have always been decent and their quality of diamonds is legitimate. Thanks for all the hard work read more