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    Braidy Jewelers

    4.1 (65 reviews)
    Closed 10:00 am - 6:00 pm
    Updated over 3 months ago

    Services - Braidy Jewelers

    Jewelry repair

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    Clinton Y.

    I was shopping nearby while my wife was in another store when Mike, the owner, came out and casually mentioned they had Rolexes in the back. Naturally, I was interested, so I asked to see them. To my surprise, he refused to show them to me. Why even bring it up if you aren't willing to back it up? It felt like a pointless tease, and frankly, it was frustrating. I ended up going to Oliver Smith Jewelers instead, where they were more than happy to assist me. I would have gladly given my business to this place, but their laziness and poor customer service were a complete turn-off. If you're going to mention you have something special, at least be prepared to show it. I won't be returning. I added the photo of the watch I got just to rub it in. This place will never earn my business, I'm surprised you are still open!

    This is the owners response after I contacted their location and asked for an update after 3 weeks

    Absolutely terrible experience with the owner Mike. We went to him for my engagement ring. He was given an image and specifics about the setting we were looking for. Assured us that his brother could absolutely do that. He put the diamond in it a temporary setting and let us know that when we were back from vacation he would have the correct setting ready for us. We went in after and he completely forgot, pretty sure he walked to the back and just grabbed another setting (nothing like the ring setting we had paid for). We then went through the process again- gave him all the specifics- he made no eye contact, completely disregarded us as we were talking- runs over and yells at the security guard, comes back and proceeds to tell us that he is spending a lot to remake this setting. The thing is, the original setting and 2nd setting was absolutely nothing like what we asked for. They let us know it would be ready in 1-2 weeks max. 3 weeks passed and so I called and asked Mike when I should expect the ring to be ready. He again- had no idea what I was talking about, he didn't know what I was calling about, asked what they were supposed to be doing with the ring? Very unsettling after spending that amount of money. He said he would call his brother and call me right back- again, no call back. I then called them the next day and said I was very disappointed in the service and communication. He got on the phone and said his brother will mail Tuesday so come in Tuesday. As soon as I hung up this is what he texted me- so unprofessional on so many levels. Just communicate. Terrible terrible experience with Mike and highly recommend using another jeweler.

    Our wedding reception

    Weeks-before I found this classy beauty . I fell in love . He happened to be shopping with me nearby . He decided to check out this jewelry store for a ring . He went into the jewelry store and unknown to him that I had been there the young woman was showing him other rings, but I told her not to tell him . He took a while, but eventually, I had to tell him. Happy story the ring really suits me for the ring is called the tank and I am strong, tough girl.

    Wedding bands

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    Photo of Oron B.
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    6 months ago

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    6 months ago

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    2 years ago

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    5 months ago

    Amazing experience! Very welcoming and helpful. Highly recommend them. We will be back!

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    6 months ago

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    7 months ago

    We always go to Braidy for our jewelry! The customer service is outstanding! The selection is great and there are

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    9 months ago

    The gentleman who helped me was very kind and knowledgeable. Great selection of Pandora charms!

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    2 years ago

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    2 years ago

    Amazing. Fast reliable jewelry repair. They were able to squeeze me in on short notice. Definitely will visit again

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    2 years ago

    Very fair prices great customer service wonderful owner!! I recommend for repairs and purchases

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    5 years ago

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    4 years ago

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    3 years ago

    Michael is rude and arrogant. And he talks poorly about his staff to customers. So awkward and unprofessional.

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    7 years ago

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    4 years ago

    They fixed my bracelet looks like new they friendly and courteous would recommend them to everyone

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    3 years ago

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    Page 1 of 2

    Ask the Community - Braidy Jewelers

    Review Highlights - Braidy Jewelers

    Mike gave me the most for my trade in by a long shot and the quality of his jewelry is by far the best!

    Mentioned in 22 reviews

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    Burland Jewelry Center

    Burland Jewelry Center

    (183 reviews)

    $$

    Great little jewelry shop in north central Phoenix. I've been coming here for years. They've…read moreappraised my Rolex and some other jewelry for me, and I've purchased a few items for my wife, most recently a beautiful sapphire ring for our 10th anniversary. Nice selection of gemstones, wide variety of jewelry. And importantly, their staff are consistent, knowledgeable, personable and I really enjoy each experience I have in their store. Great place to get your next gift!

    I first came into Burland back in 2016 when my husband and I were getting engaged for my first…read moreengagement ring, I really wanted to shop in a pop and mom shop for our rings, as it felt more special and personal than a big retailer. We then came back in 2017 for our wedding bands, and in 2022 for a second wedding band for me and resizing. Throughout all these years, I have put my rings through the wringer, and they've held up wonderfully! This year my husband and I decided to upgrade my ring, we initially thought to buy a new ring altogether and placed and order, but after some thought, we came back and spoke with Marc, who completely understood the sentimental value of my original ring. He had us sit down and discuss what stone size they could make fit, the quality of stones (they carry natural and lab grown), that they could make my original center of my ring a pendant, and man did they deliver! I will forever be coming back for any of my jewelry needs.

    Douglas Diamonds

    Douglas Diamonds

    (94 reviews)

    $$

    I had my aunt's ring, which was more sentimental than valuable, sitting in a box for years. It was…read moreold, looked like a diamond, and I brought it in thinking I might have it resized. I have used this small shop successfully for minor repairs under the past ownership, and I was impressed by the continued great customer service. I really appreciated the time they took. Unfortunately, when they examined my ring, they noticed the mounting had cracks which could lead to the diamond falling out. (They showed me). The repair would be expensive, but what shocked me was when I was told that a jeweler with different equipment might be able to laser-weld the repair for far less. This was not something I wanted to invest a lot of money in, and I really appreciated their helpfulness and giving me an option. That will be remembered when I have other needs, or someone is looking for a jeweler.

    Absolutely horrible jeweler!! I dropped off my paperclip necklace/chain to have a new jump ring…read moresadered on the end and when I went in to pick it up it was given back to me in SEVERAL pieces. It looked like it had been stomped on!! I asked what happened and was told it was impossible to fix and "fell apart in his hands" even tho I had been wearing it for years. I said that this is unacceptable and the owner started yelling at me in front of other customers and told me to "get out of his store and never come back" several times over. I was appalled to say the least. He literally ruined an expensive necklace and had the nerve to be the one yelling and acting ignorant. What a deplorable human being. It's now just scrap gold and I'm livid! I wish I could attach the picture of it here.

    Braidy Jewelers - jewelry - Updated May 2026

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