My husband Mike recently purchased a Rolex from Oliver Smith, and we honestly couldn't have asked…read morefor a better experience. From the moment we walked in, Keith and Trent made us feel so welcomed and taken care of -- by the end, it genuinely felt like we were working with friends. They were incredibly kind, patient, and knowledgeable, and never once made us feel rushed or pressured. They took the time to really get to know us, answered every question with care, and made the entire process fun, easy, and memorable. We absolutely love the watch, but what really stood out was the relationship and trust that was built along the way. If you're looking for a place where you'll be treated like family and not just another customer, Oliver Smith is it. Five stars without hesitation -- we'll be back and will be recommending them to everyone we know.

I needed to sell a Rolex for an estate and went to three places for offers. Oliver Smith had the…read morebest offer AND service of the three locations I went to. I'll go back for any jewelry I'm interested in selling. I didn't get a good look at their items for sale but the selection looked great!

GemTime is the real deal…read more Came in to get some holes punched in my watch band and have it cut down to size. I walked out absolutely blown away. The work they did on my band was so clean and precise it looked like it came straight from the factory. You genuinely couldn't tell it had ever been touched. And to top it all off, they took care of it completely on the house. That kind of generosity says everything about the character of this place. Beyond the service, GemTime has an incredible selection of high-end watches, and their prices are genuinely the best you'll find, especially for the caliber of pieces they carry. The staff is friendly and professional -- they know their stuff without making you feel pressured. Whether you're shopping for a serious timepiece or just need a quick adjustment, GemTime treats every customer like a priority. Highly recommend -- this is my watch store for life.

Simply the BEST. No other way to say it. If you need your favorite watch repaired or cleaned, let…read morethe one and only John Danayan (owner) take care of you. He treats you like family and the work is flawless. Make them your go to outlet ... You will be glad that you did.

I cannot recommend Estate Watch & Jewelry enough. My fiancé went there for my engagement ring, and…read moretheir team helped him find the most beautiful ring at a very fair and reasonable price. I will forever be grateful for their assistance with such a meaningful purchase. The store is lovely and has a wide variety of unique and stunning pieces. The entire team is incredibly trustworthy, professional, and extremely knowledgeable. I wouldn't go anywhere else in Scottsdale for future purchases! Thank you to the whole team for the amazing service and care.

Over the top customer service! We inherited some vintage jewelry and brought it to be appraised…read more They were able to look at it right away and gave us a very fair and honest price. A wonderful experience.

I want to HIGHLY recommend this Jeweler to anyone who needs a new watch battery…read more Ben was the person who replaced the battery in my Bedat watch. He was super nice and friendly and only took 5 minutes to do it and to return the watch to me. I was so happy!! Thank you Ben.

Has few quartz watches that wanted to gift my son, I stop at ED Marshal Jewelers and offer me the…read morebest service ever, everyone on the store are nice ask if need help and Ed at the service desk he was wonderful. Definitely 5 stars service!!!

I typically don't write reviews, but after multiple attempts over the past few years, I feel like I…read moreshould share my experience. I first visited a couple of years ago to put my name down for a Rolex Submariner. I understood going in that it would likely take time, and I was completely fine with that. I left my information and expected at the very least some sort of follow-up or communication along the way. Fast forward nearly three years later, I never received a single text, call, or update of any kind. I decided to stop back in a few days ago, thinking maybe I could check in, reintroduce myself, and finally get the process moving. Honestly, that ended up being a mistake. When we walked in, not a single sales associate acknowledged us. No greeting, no eye contact, nothing. I even walked toward one associate, and she turned away and went to the back. At that point I figured I'd just be direct. I approached a man (I don't remember his name) and politely said, "Hi, I'm looking to purchase my first watch and I'd love for it to be a Rolex." Instead of any real conversation, he immediately told me to scan a QR code to fill out my information. While I was trying to ask a few questions, his responses felt short, agitated, and dismissive, like he really didn't want to talk. He barely made eye contact the entire time. A friend of mine bought a watch from this AD and mentioned that when they add you to a list, an associate usually texts you so you can communicate and stay updated. I never received anything like that the first time, and now after trying again, it felt like the same experience all over. I understand demand is high and there's a process, but customer service and basic respect shouldn't be optional. Maybe I'm younger than the typical buyer, but that doesn't mean I'm not serious or don't have the money to spend. I walked in ready to start a relationship and make a meaningful purchase, and instead felt completely brushed off. After nearly three years and two separate attempts, I'm left feeling like customers are only valued if they fit a certain image. I really wanted my first watch to come from here, but based on the lack of communication and how I was treated in-store, I'll likely be looking elsewhere.

What a great place. I have been trying to get by here for a few weeks…read more The service was excellent. The sales lady did a great job and was patient with us. I had a idea what I wanted already. The sales lady very nice and friendly. Some of these timepiece places can be very awful. I loved my experience here and will be back when I get an itch.

Great spot. Fixed my wall clocks quickly. Highly recommend this establishment. Price was right too.read more

I've worn my Tag Calibre 5 daily since 2015 with zero issues until the dial shifted. Took it to The…read moreClock Doctor and was told it needed a full service. Paid just over $400 expecting a solid fix. About two weeks later, the watch stopped working. I brought it back and was told it was still under warranty, so they "resolved" it, but also mentioned I'd likely need to replace a faulty part soon. If that part was faulty, why wasn't it caught and addressed during the original service? That's what the service should have covered. To make things worse, user negligence was subtly implied, despite the fact that the watch had run flawlessly for nearly a decade until the service. It has now stopped working again and doesn't run at all. Also noticed the dial isn't properly aligned after the service. It's subtle, but definitely wasn't an issue before. I came in with a cosmetic issue and left with a non-functioning watch and unanswered questions. I'll be taking it elsewhere for a proper, transparent repair.

Just got my neo-vintage Seamaster back from its full service, and it is outstanding! It's like…read morehaving a new watch. Great job. My sales advisor, Kara, always greets me warmly, offers something to drink, and makes me feel very welcome. She takes the time to answer my questions and sold me on a couple of beautiful new Omegas over the past few months. I always look forward to stopping by, even if it's just to see what's new or to browse their catalog. Highly recommend.

Recently came into the store for my first omega. I was incontact with a sales women named kara who…read morewas wonderful to work with and very communicative. When I got to the store I was greeted and offered champagne and whiskey. Kara was very patient and informative as I tried in several models. I eventually chose a model and the transaction was very smooth and again Kara was wonderful to work with. I unfortunately had the watch for 1 week before the movement stopped working. I instantly contacted Kara who advised to bring it in asap. When I arrived I was promptly greeted by Kara and store manager Jared. Both were very apologetic and did everything in their power to make it right. I ultimately was given the option between a new watch or sending the original for service which would take much longer. I ultimately chose to receive a new watch and I had a brand new perfectly functioning watch in less than 1 week. The team at omega boutique of Scottsdale made the best of a bad situation and handled this issue promptly with wonderful customer service. Ultimately I would absolutely recommend Omega of Scottsdale and will be back myself. Great job.

I went in for a battery change on an Omega Constellation. The gentleman provided excellent, fast,…read moreservice at a very reasonable price.

Excellent service!…read more Had three of my citizen watches repaired (all Eco-drive -- solar -- models) for a modest cost, unexpectedly lower than what I've been charged at other watch service/repair centers. Very nice man. Quick repairs, and he even polished the crystal face of all three watches (they get scratched readily in the tight confines of a cockpit). I highly recommend this company. Small shop, low frills, excellent service and prices.

Favorite family jewelry store in the valley. They were friendly and helpful in redesigning my…read moreengagement ring. I was very pleased with the end product. They are also working on other items for me. We even received the jewelry quicker than originally promised. They are fair and trustworthy and I would highly recommend them for your jewelry needs. We worked with Brittany and we really enjoyed working with her. We did pop in one time without an appointment, and she was off that day so we worked with Jason Ganem. It was after the holidays and the store was very crowded. This is did not hinder his ability to help us and we never felt rushed.

It is always such a wonderful experience walking in here! Manager Jason is incredible! Makes my…read morevisit easy and delightful every single time I walk in! I walk out shocked at the incredible customer service every time! Definitely loyal here for life and the staff are fantastic as well!

My husband had some silver, turquoise and coral pieces that…read morehe wanted to be part of a bracelet he designed. Went to Old Town Jewelry to discuss the possibilities, and they made it happen! Said it might be a week but actually finished it in 3 days. Perfect! The store has many lovely choices of Indian jewelry. Repairs are for all types of jewelry. The entire staff is very knowledgeable and efficient. The experience was a pleasure and will definitely be going back again.

Simply the best: service, selection, prices, knowledge, jewelry repair, custom work, wouldn't go…read moreanywhere else. Thank you Mr. Kelly and Shalea for making my visit to AZ so special!