Favorite family jewelry store in the valley. They were friendly and helpful in redesigning my engagement ring. I was very pleased with the end product. They are also working on other items for me. We even received the jewelry quicker than originally promised. They are fair and trustworthy and I would highly recommend them for your jewelry needs. We worked with Brittany and we really enjoyed working with her. We did pop in one time without an appointment, and she was off that day so we worked with Jason Ganem. It was after the holidays and the store was very crowded. This is did not hinder his ability to help us and we never felt rushed. read more

It is always such a wonderful experience walking in here! Manager Jason is incredible! Makes my visit easy and delightful every single time I walk in! I walk out shocked at the incredible customer service every time! Definitely loyal here for life and the staff are fantastic as well! read more

My husband has gone to this jeweler numerous times and said that they gave him exceptional service regarding his watches. My family moved to Ahwatukee back in 1994 and I remember when this place opened. However, I had never checked it out. Since my husband had been 4-5 times recently and always had a positive experience, I thought I'd stop in because I need a new appraisal for my engagement ring and wedding band for the insurance company. Well, I guess I should have brought my husband with me because I certainly didn't receive the kind of service he did (not that I make it a habit to patronize businesses where I feel that I'm not treated properly without a man with me). The first employee I made eye contact with upon entering looked up at me and then returned to looking at her computer- nice. The woman that came over to assist me answered most of my questions by saying she "didn't know", and that I "needed to call in to schedule an appointment" because they were renovating and the owner was busy. No attempt to take a message for the appraiser (she said the owner does the appraisals), or work with me to get the appointment scheduled. She clearly just wanted me to leave asap and kept saying I'd need to call over and over again. She said that an appraisal for each piece was $60, and when I inquired about having 20 pieces of jewelry appraised, she said "that would be 60 times 20" oh gee thank you for that. I have a BA, MA, and a JD, but based off of how I look I guess she felt confident to be smug with me. I have my own business and would be horrified if an employee of mine treated someone how she did. I will gladly continue to buy my jewelry elsewhere and I'm beyond happy that we didn't go with this company for our wedding bands and my engagement ring. I'll also make sure that my husband never returns. In 2024 too many people still haven't learned not to judge a person based on looks. Good luck if you go here. read more

Amazing service. Very communicative, I had very niche special requests for my wedding ring inquiry and they were phenomenal at listening and providing exactly what I was looking for, even when they had to go look elsewhere out of shop for it. 10/10 recommend to anyone looking for help with the special moment. read more

I visited this amazing jeweler today and had an absolutely wonderful experience with Christian who serviced two of my watches. He was professional, knowledgeable and personable. My watches look great and the collection of fine watches and jewelry is first class too. I highly recommend this business. read more

Top notch all around...they treat you like family here. I will only come here for my watch needs. By the way, Jeff went above and beyond for my repair issues...he is the best of the best. read more

When making any decision with jewelry, you tend to take advice and recommendations from friends and family. I had Ganem recommended to me by a few different people. All of them said great things about their service. After my experience, I would suggest you stay away from Ganem. My wife and I used Ganem to resize a wedding ring. They completed the resize, but upon giving the ring back it was missing a diamond from the bottom on both sides. I brought this to their attention as soon as I saw it, and they replaced it right away. However in their haste, they did not set the diamond properly. Because it fell out shortly after. Fast forward a few months, and the employee who serviced us then called my wife and was incredibly upset and rude because we did not end up buying my wedding band from him. Needless to say he called 5 months after we initially came in to look at a band and after we had already dealt with the missing diamonds. All in all, save yourself a headache and avoid Ganem. read more

Ganem Jewelers - Ring after a resize missing a diamond. - Jewelry Near Me - Phoenix, Arizona

Great place to shop and easy to get wonderful service with Dan. He helped me with my gemstone questions and suggested options on what I can do with my loose stones. Also, they have such great pricing on diamonds, that I couldn't help but plan out my 25th year anniversary gift. Ask for Dan when you get here, he's a wealth of knowledge and I'll be coming back soon. read more

Didn't end up buying my engagement ring here; however, spent a lot of time and multiple sessions looking with Nancy. She was great - very helpful and very knowledge. Next time I need jewelry, I will be stopping by here. Thanks for your time, Nancy! read more

They stole one band with diamonds on my wedding ring. They lied gave me $500.00 . This was my wedding ring with engagement band . A clerk when I took the ring in to be cleaned said "watch your diamonds". $500.00 didnot restore my wedding/engagement ring. Later I found I had a picture . The Scottsdale address meant nothing. There are "robbers " everywhere . I'll see if I can get someone to post it then and now . Get pictures of your jewelry and don't go to Ganem ... Please don't go at all. kjbrandt13807@gmail.com read more

WARNING. 1. Ganem Jewelers is NOT an Official Rolex Dealer and is not listed on the Rolex website. 2. Five times Ganem Jewelers sent my three Rolex watches, over a span of five years, to NON-CERTIFIED Rolex service shops. 3. I was led to believe they were being serviced at RSCs (Rolex Service Centers) which Rolex requires. This is well documented. 4. Not having your Rolex serviced per Rolex instructions will likely DEVALUE your watch. 5. Ganem Jewelers is NOT BBB Accredited. If you need your Rolex or other expensive timepieces serviced, DON'T TRUST GANEM JEWELERS. There are only four Jewelers in the Phoenix area that can sell a new Rolex and that you can trust to follow Rolex guidance on proper handling of your watch. Ganem Jewelers is not authorized as shown on the Rolex site below: https://tinyurl.com/Rolex-Authorized-Retailers Only Coffin & Trout Jewelers, Hamra Jewelers, Hyde Park Jewelers, and Robert C. Wesley Jewelers are authorized and Ganem Jewelers will not tell you this. I have no affiliation with these quality Jewelers. I was a Gamen customer who is sharing my experience to help others. read more

Such an elegant, yet approachable ambiance ..Ganem Jewelers has exquisite gems and watches, and their gracious attitude is uncommon in this day and age. They do sensitive, remarkable repair work on my jewelry and my watches.. I'm so impressed. read more

Been here several times and the customer service is exceptional. Our go to is Nancy who is amazing. This is the only place I trust to steam clean my wedding ring or service our other expensive jewelry. Thank you Ganem!!! read more

Brought my Tissot T-Touch that I've owned for 17 years in for a new battery. Ganem is listed on the Tissot website as a service center, so I figured it was a safe bet that they'd be able to replace my battery with no problems. I was wrong. While they were able to replace my battery, they didn't exactly use care when opening the watch. I try to take good care of my watches, and I often replace my own batteries, but, I am unwilling to work on my Tissot due to its more advanced movement. After 17 years my Tissot had a nice patina of normal use. Now however, after getting my battery replaced at Ganem I find my caseback and two of the lugs have damage, gouging from where the case opening tool slipped and marred the titanium case and caseback. This is the 4th battery in only 17 years, and every other service from two different jewelers (in two different states) has returned my watch in the same condition it was brought in. But, that's no longer the case after getting it serviced at Ganem. I'm very disappointed with the quality of the service I received, and I definitely won't be back with any other watches from my collection for service. read more

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Ganem had been recommended to me by a friend for their great service and cleaning. All seemed fine until my fiancé went to pick up my ring and there was a diamond missing from the band. He immediately turned the car around and brought it back. They had apologized and were embarrassed about the mishap. It made me a bit nervous that one could be so careless as to FORGET to put a diamond back in a ring. Well, a couple weeks later the same exact diamond popped out. I have had no issues with this ring until bringing it to this jeweler. Not sure if they were in a rush to get the diamond back in, but now I have to find a replacement diamond for my wedding ring. A disheartening experience, I would look elsewhere for a more trustworthy and careful jeweler. read more

Ganem Jewelers - Jewelry Near Me - Phoenix, Arizona

So impressed! And they offer an array of top-of-the-line names when it comes to watches and jewelry. Prices are most reasonable, and perhaps, most importantly, the sales people take their time with you provide information, and there is no pressure whatsoever. All questions are answered, and I am so impressed! read more

We had an outstanding experience with Ganem Jewelers yesterday. Our State Farm office referred us to Ganem Jewelers for the required jewelry appraisal to move forward with our insurance needs. I contacted several appraisers for general information and pricing prior to contacting Ganem. We ultimately decided to use Ganem. We were extremely happy with the outstanding service we experienced. Highly professional, knowledgeable, efficient and most importantly ethical. We are happy to have made this connection and will no doubt refer to Ganem for our future needs. Absolutely a ten out of ten!! read more

First time jewelry shoppers. We had toured all around Scottsdale looking for tungsten, carbon fiber, or zirconium rings to no avail. We were pointed in the direction of this jeweler from another on Scottsdale Rd and they had exactly what we were looking for. Nora, the store manager, helped us find what we wanted and gave us additional information from a website they get some of their supply from. This showed me that they were willing to lose a sale if the customer found exactly what they desired from a competitor. I really enjoyed their selection of Triton rings, to which I will likely return to buy. read more

Ganem Jewelers - Triton ring they had in stock but for about half the price I found online - Jewelry Near Me - Phoenix, Arizona

I wanted to have an additional band made for my wedding ring to match the existing one. Both my engagement ring and wedding band were made at a jeweler in Atlanta, so I was concerned about getting the new band to match up correctly. I met with Brittany and explained what I was looking for, and she assured me they would be able to match the original set. Ganem Jewelers did not disappoint!! Brittany was very attentive throughout the entire process and made sure every step, from molding the band, to setting the diamonds, to soldering everything together, was exactly what I had asked for. I could not be more pleased with the finished product- you cannot tell the original from the new band! It is everything I had hoped for and will definitely be coming back to Ganem in the future. Thank you Brittany!!! read more

Ganem Jewelers - Jewelry Near Me - Phoenix, Arizona

Dan and Jason are the best! You couldn't ask for a better Jeweler! You can feel confident that you made the right choice with this jeweler! I highly recommend you can't go wrong here!! read more

This is a very knowledgable and friendly Breitling dealer. We love Dan who took his time and attention to educate and work with us with our purchase, we will most definitely be back. read more

My husband (boyfriend at the time) and I were pre-shopping for my engagement ring at The Scottsdale Ganem Jewelers (Summer 2011). I was impressed with the variety of styles to choose from. I pointed out the style I liked best, but of course it had a 4 carat diamond. We knew it would've been too costly and it was too gaudy for my taste anyhow. I was relieved to know Jason was able to work with my husband to get just what I was wanting. They knew the engagement ring style I wanted but surprised me with the engagement and wedding bands being customized with pave diamonds. They turned out so beautiful! Lastly, Jason searched for just the right sized diamond to fit the center of the engagement ring. Was elated with my (custom) engagement/wedding ring! Just recently had my ring resized (May 2017). Nancy was a pleasure to work with. When I picked up the ring, I couldn't believe how great it looked! It is just as gorgeous as it did the day I said "yes!" when I got engaged. read more

Ganem Jewelers - Great work. Thanks Ganem! - Jewelry Near Me - Phoenix, Arizona

The owner called today, and was as sincerely upset as I could imagine. I knew right away that he wanted to handle this exactly the way that I would have handled it. By offering a complete apology, not shrugging off a bit of the blame. It was apparent that he knew exactly what happened and that it wouldn't happen to another patron again. We shared some great dialogue about what took place, and he took full ownership of his staffs inadequacies relative to this transaction. Above all, he made my patronage seem very appreciated. I will be back, and will surely purchase from them again. And I'd bet my modest watch collection that nobody else will get sent away for wanting to get a new strap put on their watch or a band adjusted. read more

I have been searching for a good jewelry store since moving to Scottsdale years ago. Well this place is the Bomb! From jewelry repairs, to buy, cleaning, or just basic questions, these people are the most friendly and reliable people in all of Arizona. Norma help me with the sales of a Brightling last week. She went above and beyond for advice and was well informed about Breitling timepieces.Her care for me and what I needed was right on! Also Brittney has help me out numerous times as well. If you're looking for a all around jewel, and to purchase or repair any of your jewelry, Gamen Jewelers is my definite recommendation. Thank you guys for all that you have done for me. Vincent Andrasko. read more

These guys ROCK! When you enter this store and see the overwhelming beauty of all the jewels displayed before you, you immediately assume pretense, but there isn't any. This is a group of guys who love great, quality stuff, and are eager to help. They have GORGEOUS jewelry for women. And they carry some very unusual lines, like NightRider...very manly...for men. Actually, once you get to know them, you know that all of them are manly men. So there is this incredible irony that I just love! I attended a Girls Night Out event last night, and it was amazing! I highly recommend the upcoming Fast Times, Fast Cars event for men! read more

my wedding set that ganem sized and soldered in oct 2016 came apart in march 2020 and was unwearable. when i took in to get it fixed, there was no discussion of price to re solder it back toether. I didnt question figured it was warrentied as originally wasnt cheap and i felt shouldn't have come apart. when I went to pick up, was informed repair was $150. different sales person related warrenty was only for a year. wanted wedding set back so I paid but disappointed by this. dont believe ring size/solder should totally come apart in 3.5 years. read more

Ive never written a review before I've even been to an establishment, but so far, Ganem inspired me to do it. Working with Brittany to track down the watch I've been looking for has been an absolute gem of an experience. She's a great Ganem team member. Customer service is above and beyond. I told her what I was looking for and she went back in her database and may have found a pre owned option for me! I will definitely be making a purchase from her in the future. read more

Absolutely would recommend this jeweler. Very professional and trustworthy. They make beautiful custom pieces.

Went today because I needed a routine cleaning and maintenance check on my diamond and wedding band. My friend that shops here regularly recommended this location knowing I wanted a reputable place that I felt comfortable dropping my rings off with. Denise helped me and was so friendly. She was prompt and had it done within an hour even though I came in without an appointment. I appreciated how comfortable I felt leaving my rings with her and they were sparkling like new by the end. Wonderful experience, I will be going back. read more

I have been in this store on multiple occasions, I thought its time to share what an awesome place this is... I typically purchase online and bring my watches in to get sized, which they have always been happy to do for free (very surprising). This time I thought I would try shopping here first, and I'm really glad I did. Not only did I find a better deal, their customer service was amazing. Jason Ganem helped me, and I never felt rushed or unwelcome. The showroom is beautiful, and they have a great selection from the top watch manufacturers. I looked at around 10-15 watches across a few different brands, and Jason never made me feel like it was a bother. He answered all of my questions and helped me pick out a watch I'm very happy with. I've been in a few jewelry stores over the years, and I've never felt very welcomed. I typically have walked out after not even being greeted. I'm very glad I stopped here, and I will definitely be coming back. I can't recommend this place enough! read more

Had great solution to my watch repair. Carli handled my problem w/great communication & followed it thru until my watch was repaired to our satisfaction. Great outcome! read more

I highly recommend Dan Adams at Ganem Jewelers. He gave me wonderful service as I took my watch in for evaluation. I had purchased the watch 12 yrs ago when I retired but had not taken it back for cleaning & service. They carry only the good quality watches and gems. So happy to have them here on Scottsdale Rd at Mayo. read more

I have lived in Phoenix for 42 years... With that being said --To find a Jeweler that one can trust and respect is such a hard thing to do...so many unsavory businesses in the world that have stolen trust from daily life...That precious trust was restored to me from the moment I met Jason Ganem---My son purchased an engagement ring from this jeweler and the experience could not have been more pleasant---If anyone reads this yelp---and you are looking for a safe and trusting experience ---please give this guy a shot....Arizona guy with roots in the community and gives 100 percent---the key to this whole experience was TRUST ---GANEM JEWELERS G.Skowron read more

Needed a pen repaired and tried this establishment. Great service and wonderful looking jewelry. Will be back for some gifts.

Stopped in to see if they could help set my Dad's watch day/date and walked out with it all set in a matter of minutes. Nicely done!

Met with the owners son. He was extremely knowledgeable and very helpful. The entire staff was great. Beautiful atmosphere also.

This is my personal family jeweler. I have been part of their family for over 30 years and absolutely love them!! James is the best sales representative for us and our needs. I will never go or deal with another jewelry establishment!! Can't wait for them to open up as I need another custom ring made!! James please call me once I can come in and get my services met!! You all are so awesome and love doing business with you guys!! read more

Wow! This place is beautiful! I visited Ganem Jewelers for the first time today and I cannot wait to go back. I can tell you that you will not be disappointed. The staff is very friendly and the selection is huge! I was able to get my rings cleaned while I shopped and they did an amazing job, my rings look brand new! So happy to have found this place! read more

The battery in my watch needed replacement and my regular jeweler had moved to the East Valley. After reading other reviews on Yelp and driving past Ganam Jewelers for several years, I decided to give it a try. I had another watch in need of a battery so I took it as well. I was warmly greeted by Steve. Since one of my watches is an expensive piece, I wanted reassurance that care would be taken. The expensive piece is a bit tricky and he had another associate help with that one rather than risk damage. That cinched it for me. I was dealing with an honorable business with great customer service, and a manager who wouldn't risk damage to my jewelry in the name of speed. This is my new jeweler. read more

If you're looking for a watch or something nice for your wife this is the place to go. I got my breitling here and I couldn't be happier. Don't buy online come here. This place is so great that the Jason even helped me with an older breitling that I didn't buy at the store. No pressure sales and they are so friendly. The staff made sure I was getting the item I wanted. They did not try to upsell or get me into something I didn't want like other stores I visited. If you're looking for a top healer this is the place!!! read more