1. The Diamond Vault

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Scottsdale, AZ

The Diamond Vault

4.8 (74 reviews)
Open • 10:00 am - 6:00 pm
Updated 2 months ago

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100%

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Reviews With Photos

Priscilla B.

My fiance and I decided to get my ring designed when we were shopping, we went to a place where the reviews were good and for a month unfortunately no progress was made and communication was scarce so we came to Oren. He was given quite the task and a very short time frame, he had the drawing back to us within days, the 3D print the next week and the ring back to my fiancé the day before our vacation (not ideal) but be made it work. The ring came out better than we imagined, we will be getting the wedding band designed here within the next year !

A fake moisenite diamond sold by the Diamond Vault.

They sold me a fake diamond. If you purchased a diamond from this vendor, I suggest you have it checked.

Jackelyn F.

The Diamond Vault created my engagement + wedding ring and it's a beautiful custom piece - I've been going back ever since! Wonderful selection of jewelry and incredible customer service. You won't regret stopping in - they do great work and couldn't be nicer!

Custom engagement ring with Diamond wedding bands.

Oren and his team do such an amazing job. He's always patient and attentive to what you want. He helped me to design a blue sapphire ring and the result is beautiful. I would highly recommend Diamond Vault.

Beautiful custom designed Sapphire engagement ring

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2 months ago

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12 days ago

diamond vault gave me the fastest, best quote and is not charging me extra to shorten the chain since they have to solder it anyway

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2 months ago

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1 year ago

Business owner information

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Oren E.

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7 months ago

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3 years ago

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4 years ago

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1 year ago

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2 years ago

Honesty would be a huge improvement. A gold piece that weighed nearly 9 grams was calculated by them at 5.4 grams.

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2 years ago

Business owner information

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Oren E.

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2 years ago

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2 years ago

I can't say enough good things about this facility. Oren is a true professional. Integrity and professionalism is important and this shows.

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3 years ago

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2 years ago

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2 years ago

So kind and helpful when getting some jewelry appraised. Nothing but 5 star service from Oren.

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2 years ago

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3 years ago

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3 years ago

Very friendly and awsome selection, got me exactly what I wanted!!! Designed and made the perfect ring for my wife for a killer price.

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7 years ago

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7 years ago

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5 years ago

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6 years ago

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7 years ago

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7 years ago

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6 years ago

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5 years ago

By far the best shopping experience! Oren was welcoming, knowledgable, very genuine. Would highly recommend for any jewelry needs!

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7 years ago

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6 years ago

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5 years ago

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7 years ago

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7 years ago

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5 years ago

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13 years ago

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14 years ago

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8 years ago

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5 years ago

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5 years ago

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8 years ago

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5 years ago

So kind and helpful when getting some jewelry appraised. Nothing but 5 star service from Oren.

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Page 1 of 2

Ask the Community - The Diamond Vault

Review Highlights - The Diamond Vault

“After months of searching for a jeweler we were comfortable with, we had almost given up until we met Oren.”

Mentioned in 45 reviews

Read more highlights

E D Marshall Jewelers - Come see our wide selection of amazing diamond engagement rings.

E D Marshall Jewelers

(268 reviews)

$$$

Came into ED Marshall today and their remodel looks amazing. Very bright, very clean and…read moreprofessional. Had 5 batteries replaced in watches and a link removed from a Rolex. Service was outstanding Very impressed Thanks EDMarshall We appreciate it

1 Star -- Extremely Disappointing Experience…read more I'm extremely disappointed with my recent experience at E.D. Marshall Jewelers, especially because my family has been doing business with them for three generations. On March 7th, I had an appointment to have my Rolex appraised. Sergio assisted me and provided two options: an outright purchase price or a consignment price. I chose to consign the watch based on the information he gave me, including his assurance that he believed the watch would sell within about a month. When I left my Rolex with them, I was given an extremely generic receipt. There was no detailed description of the watch, no itemized breakdown, and no clear consignment terms--literally just my name and a handwritten quoted price. Looking back, I should have questioned this immediately, especially considering the value of the item I was leaving in their possession. One month turned into more than five months. By August 15th, my watch still had not sold. What made the experience even worse was the lack of communication. I would email Sergio and sometimes go weeks without receiving a response. When you entrust a business with a Rolex, you should not have to repeatedly chase someone down just to get an update. Before picking up my watch on August 15th, I asked Sergio if E.D. Marshall would honor the original outright purchase price I had been quoted in March. He declined and offered me approximately $2,000 less, telling me that gold prices had gone down. I found that explanation extremely disappointing, especially since my original appraisal and consignment involved a Rolex watch--not simply scrap gold. When I arrived to pick up my watch, Sergio was there. After more than five months of waiting and poor communication, I expected at least some acknowledgment of how the situation had been handled. Instead, he simply retrieved my watch and sent me on my way. This is especially disappointing because I'm the third generation of my family to purchase jewelry from E.D. Marshall. There was a history and level of trust there, which made this experience even more frustrating. Unfortunately, that relationship ends with me. Based on my experience, if you're considering selling or consigning a valuable watch, I would recommend going somewhere else. Five months of waiting, little to no communication, inadequate paperwork, and then an offer $2,000 below the original quote was a complete waste of my time. E.D. Marshall is not the business I remember it being, and I will not be returning.

Schmitt Jewelers

Schmitt Jewelers

(42 reviews)

$$$$

Michael and Allison are so helpful! Michael went above and beyond to help me with my questions and…read moresimply emanates kindness Allison likewise has a warm, open, helpful and friendly disposition. The jewelery is beautiful and they clearly care about the custumer experience. I highly recommend popping in and seeing how they might help you find the perfect gift!

To be honest, I'm surprised I'm writing this review, but our experience in our recent visit made it…read moreso we're definitely never returning, and would highly recommend people go elsewhere for their needs. The first time my fiancée and I visited, we were freshly engaged and needed her ring sized a bit smaller (from a 6). We saw that Schmitt had good reviews and it was in our neighborhood, so we paid them a visit. During our first visit, the employees (a young woman and a gentleman who was billed as sort of the "expert" on ring resizing) were very kind to us and worked with us to determine the correct size to go down to on the ring. The gentleman was extremely insistent that we need to go all the way down to a 5 and, despite the fact that my fiancée was honestly and vocally uncomfortable with it, we trusted his expertise (after all, we had gone in seeking advice) and paid to have it resized to a 5. Fast forward almost a year of us convincing ourselves a 5 was the right size, my fiancée is at this point having extreme anxiety about how much effort (and pain) it takes to put on & take off the ring every day, and we decide size 5 is simply too small. While a 5 fits her finger fine once the ring was on, getting it over the last knuckle is difficult and painful, and has been leaving the skin on her knuckle irritated and inflamed. Yes, Schmitt was wrong (and confidently, emphatically wrong), but we understand that nobody is perfect and we were totally willing to trust them again to get it right this time. However, when we visited this time, the energy we were given by the employee who "greeted" us at the door (an older woman with gray hair wearing a ton of jewelry) was immediately hostile. When we explained our situation and that we were hoping to have the ring resized (and obviously willing to pay to have it done), the woman was flippant and condescending and not AT ALL consultative. Without seeming to give it much thought, the woman asked if we wanted to go to a 5.75. While we were open to this, we pointed out that the previous gentleman we worked with was insistent that a 5 (from a 6) was the right size, so we were hesitant to go all the way back three quarters of a size so easily. The woman suggested that my fiancée's knuckle "must have grown an entire size" in the time since our first visit. She then again asked us if we wanted to go to a 5.75, with the impression that she didn't really want to go back-and-forth any longer. I understand that ring sizing is a sort of imperfect science and that bodies (and fingers) DO change, but the energy and attitude we received was seriously off-putting and, frankly, unwelcoming. We probably don't look or dress like most of Schmitt's customers, but we are nice people and can afford to shop there (not that that should matter). We left Schmitt's and took the ring to another local jeweler (see my other reviews) the same day where we received excellent, friendly, and consultative service. Turns out you can put beads on the inside of a ring that is slightly too big to help balance things out! My fiancée now has a perfectly-fitting ring, size 6 with two small beads on the inside to help stabilize it once over her knuckle. We gave Schmitt's an honest chance even after they messed up badly the first time, and they blew it. Please go elsewhere.

The Diamond Vault - jewelry - Updated October 2026

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