1. The Diamond Vault

0

Scottsdale, AZ

The Diamond Vault

4.8 (74 reviews)
Closed • 10:00 am - 4:00 pm
Updated 2 months ago

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3 hours

Response rate

100%

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Reviews With Photos

Priscilla B.

My fiance and I decided to get my ring designed when we were shopping, we went to a place where the reviews were good and for a month unfortunately no progress was made and communication was scarce so we came to Oren. He was given quite the task and a very short time frame, he had the drawing back to us within days, the 3D print the next week and the ring back to my fiancé the day before our vacation (not ideal) but be made it work. The ring came out better than we imagined, we will be getting the wedding band designed here within the next year !

A fake moisenite diamond sold by the Diamond Vault.

They sold me a fake diamond. If you purchased a diamond from this vendor, I suggest you have it checked.

Jackelyn F.

The Diamond Vault created my engagement + wedding ring and it's a beautiful custom piece - I've been going back ever since! Wonderful selection of jewelry and incredible customer service. You won't regret stopping in - they do great work and couldn't be nicer!

Custom engagement ring with Diamond wedding bands.

Oren and his team do such an amazing job. He's always patient and attentive to what you want. He helped me to design a blue sapphire ring and the result is beautiful. I would highly recommend Diamond Vault.

Beautiful custom designed Sapphire engagement ring

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2 months ago

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14 days ago

diamond vault gave me the fastest, best quote and is not charging me extra to shorten the chain since they have to solder it anyway

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2 months ago

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1 year ago

Business owner information

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Oren E.

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7 months ago

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3 years ago

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4 years ago

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1 year ago

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2 years ago

Honesty would be a huge improvement. A gold piece that weighed nearly 9 grams was calculated by them at 5.4 grams.

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2 years ago

Business owner information

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Oren E.

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2 years ago

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2 years ago

I can't say enough good things about this facility. Oren is a true professional. Integrity and professionalism is important and this shows.

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3 years ago

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2 years ago

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2 years ago

So kind and helpful when getting some jewelry appraised. Nothing but 5 star service from Oren.

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2 years ago

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3 years ago

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3 years ago

Very friendly and awsome selection, got me exactly what I wanted!!! Designed and made the perfect ring for my wife for a killer price.

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7 years ago

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7 years ago

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5 years ago

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6 years ago

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7 years ago

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7 years ago

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6 years ago

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5 years ago

By far the best shopping experience! Oren was welcoming, knowledgable, very genuine. Would highly recommend for any jewelry needs!

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7 years ago

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6 years ago

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5 years ago

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7 years ago

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7 years ago

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5 years ago

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13 years ago

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14 years ago

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8 years ago

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5 years ago

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5 years ago

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5 years ago

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8 years ago

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5 years ago

So kind and helpful when getting some jewelry appraised. Nothing but 5 star service from Oren.

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Page 1 of 2

Ask the Community - The Diamond Vault

Review Highlights - The Diamond Vault

“After months of searching for a jeweler we were comfortable with, we had almost given up until we met Oren.”

Mentioned in 45 reviews

Read more highlights

E D Marshall Jewelers - Come see our wide selection of amazing diamond engagement rings.

E D Marshall Jewelers

(268 reviews)

$$$

Came into ED Marshall today and their remodel looks amazing. Very bright, very clean and…read moreprofessional. Had 5 batteries replaced in watches and a link removed from a Rolex. Service was outstanding Very impressed Thanks EDMarshall We appreciate it

1 Star -- Extremely Disappointing Experience…read more I'm extremely disappointed with my recent experience at E.D. Marshall Jewelers, especially because my family has been doing business with them for three generations. On March 7th, I had an appointment to have my Rolex appraised. Sergio assisted me and provided two options: an outright purchase price or a consignment price. I chose to consign the watch based on the information he gave me, including his assurance that he believed the watch would sell within about a month. When I left my Rolex with them, I was given an extremely generic receipt. There was no detailed description of the watch, no itemized breakdown, and no clear consignment terms--literally just my name and a handwritten quoted price. Looking back, I should have questioned this immediately, especially considering the value of the item I was leaving in their possession. One month turned into more than five months. By August 15th, my watch still had not sold. What made the experience even worse was the lack of communication. I would email Sergio and sometimes go weeks without receiving a response. When you entrust a business with a Rolex, you should not have to repeatedly chase someone down just to get an update. Before picking up my watch on August 15th, I asked Sergio if E.D. Marshall would honor the original outright purchase price I had been quoted in March. He declined and offered me approximately $2,000 less, telling me that gold prices had gone down. I found that explanation extremely disappointing, especially since my original appraisal and consignment involved a Rolex watch--not simply scrap gold. When I arrived to pick up my watch, Sergio was there. After more than five months of waiting and poor communication, I expected at least some acknowledgment of how the situation had been handled. Instead, he simply retrieved my watch and sent me on my way. This is especially disappointing because I'm the third generation of my family to purchase jewelry from E.D. Marshall. There was a history and level of trust there, which made this experience even more frustrating. Unfortunately, that relationship ends with me. Based on my experience, if you're considering selling or consigning a valuable watch, I would recommend going somewhere else. Five months of waiting, little to no communication, inadequate paperwork, and then an offer $2,000 below the original quote was a complete waste of my time. E.D. Marshall is not the business I remember it being, and I will not be returning.

House of Diamonds

House of Diamonds

(145 reviews)

$$

Excellent customer service right out of the gate. Buying high-end jewelry isn't about hunting for…read morethe cheapest online price; it's about investing in a relationship built on mutual trust. You want to work with someone who listens, shows patience, offers genuine expertise, and can seamlessly source or custom-build exactly what you envision. That's exactly what you get here. You aren't just buying a product; you're investing in an experience that requires responsiveness, open communication, and zero sales pressure. You get on a first-name basis immediately, and they actually remember who you are the second you walk back through the door. You also want a jeweler who offers financial flexibility, including fair value on trades. House of Diamonds (HOD) hits every single mark. Beyond the initial purchase, they provide a long-term relationship where you can easily collaborate on modifications, handle alterations, and get routine servicing without being nickeled-and-dimed. When you consider the entire experience of making a serious financial investment, HOD's pricing is incredibly fair. Brent and his crew make that level of elite service clear from the absolute moment you walk through the door.

I cannot recommend this place enough! From when I first walked in to now they have consistently…read moretreated me with the upmost respect and kindness. They made creating my dream engagement ring with my fiancé the best experience I could've ever asked for. When I go back in for cleanings they keep the same energy as well. All staff members are so sweet and helpful. I had gone to other ring shops and none of them compare!!!!

The Diamond Vault - jewelry - Updated October 2026

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