Very polite, cleaned my wife's diamond gratis, but didn't do work on century old pocket watches…read more Referred us to another watchmaker. (Rating a four only because we were disappointed that they didn't do the kind of work that we were after.)

I went to 1916 to get my watch serviced & repaired and I have never been treated like a sub class…read moreperson... They sent me to OliverSmith Jeweler, now with my watch repaired & proudly on my wrist... If you take it to 1916 be prepared to get your watch rebuilt & not original... Matt was a gentleman & honest man... Service is back, you just have to look for it!!!

Mary Ellen is always happy to help me. I typically buy watches online, and they always help me to…read moreremove links. The service is fast. I looked at a few of the watches, they are competitive prices. I am definitely coming back to purchase my next watch.

Matt was very helpful and efficient. He replaced batteries on 2 of my watches, found a new link to…read morehelp size my watch, and had me out of the shop within 25 minutes. Great service and very friendly! 5 stars

I cannot recommend Estate Watch & Jewelry enough. My fiancé went there for my engagement ring, and…read moretheir team helped him find the most beautiful ring at a very fair and reasonable price. I will forever be grateful for their assistance with such a meaningful purchase. The store is lovely and has a wide variety of unique and stunning pieces. The entire team is incredibly trustworthy, professional, and extremely knowledgeable. I wouldn't go anywhere else in Scottsdale for future purchases! Thank you to the whole team for the amazing service and care.

Fantastic (complimentary) service. I was visiting my brother in Scottsdale and needed a battery…read morereplacement for my Seiko watch. He told me the jeweler would likely do so on the spot at a reasonable price, because he often buys from them. The young lady was attentive and greeted us warmly. In just a few minutes, she brought back my watch and said it was done and there would be no charge! "You are welcome", she said. I am delighted to write this 5-star review for the Estate Watch & Jewelry Company.

Came into ED Marshall today and their remodel looks amazing. Very bright, very clean and…read moreprofessional. Had 5 batteries replaced in watches and a link removed from a Rolex. Service was outstanding Very impressed Thanks EDMarshall We appreciate it

1 Star -- Extremely Disappointing Experience…read more I'm extremely disappointed with my recent experience at E.D. Marshall Jewelers, especially because my family has been doing business with them for three generations. On March 7th, I had an appointment to have my Rolex appraised. Sergio assisted me and provided two options: an outright purchase price or a consignment price. I chose to consign the watch based on the information he gave me, including his assurance that he believed the watch would sell within about a month. When I left my Rolex with them, I was given an extremely generic receipt. There was no detailed description of the watch, no itemized breakdown, and no clear consignment terms--literally just my name and a handwritten quoted price. Looking back, I should have questioned this immediately, especially considering the value of the item I was leaving in their possession. One month turned into more than five months. By August 15th, my watch still had not sold. What made the experience even worse was the lack of communication. I would email Sergio and sometimes go weeks without receiving a response. When you entrust a business with a Rolex, you should not have to repeatedly chase someone down just to get an update. Before picking up my watch on August 15th, I asked Sergio if E.D. Marshall would honor the original outright purchase price I had been quoted in March. He declined and offered me approximately $2,000 less, telling me that gold prices had gone down. I found that explanation extremely disappointing, especially since my original appraisal and consignment involved a Rolex watch--not simply scrap gold. When I arrived to pick up my watch, Sergio was there. After more than five months of waiting and poor communication, I expected at least some acknowledgment of how the situation had been handled. Instead, he simply retrieved my watch and sent me on my way. This is especially disappointing because I'm the third generation of my family to purchase jewelry from E.D. Marshall. There was a history and level of trust there, which made this experience even more frustrating. Unfortunately, that relationship ends with me. Based on my experience, if you're considering selling or consigning a valuable watch, I would recommend going somewhere else. Five months of waiting, little to no communication, inadequate paperwork, and then an offer $2,000 below the original quote was a complete waste of my time. E.D. Marshall is not the business I remember it being, and I will not be returning.

I typically don't write reviews, but after multiple attempts over the past few years, I feel like I…read moreshould share my experience. I first visited a couple of years ago to put my name down for a Rolex Submariner. I understood going in that it would likely take time, and I was completely fine with that. I left my information and expected at the very least some sort of follow-up or communication along the way. Fast forward nearly three years later, I never received a single text, call, or update of any kind. I decided to stop back in a few days ago, thinking maybe I could check in, reintroduce myself, and finally get the process moving. Honestly, that ended up being a mistake. When we walked in, not a single sales associate acknowledged us. No greeting, no eye contact, nothing. I even walked toward one associate, and she turned away and went to the back. At that point I figured I'd just be direct. I approached a man (I don't remember his name) and politely said, "Hi, I'm looking to purchase my first watch and I'd love for it to be a Rolex." Instead of any real conversation, he immediately told me to scan a QR code to fill out my information. While I was trying to ask a few questions, his responses felt short, agitated, and dismissive, like he really didn't want to talk. He barely made eye contact the entire time. A friend of mine bought a watch from this AD and mentioned that when they add you to a list, an associate usually texts you so you can communicate and stay updated. I never received anything like that the first time, and now after trying again, it felt like the same experience all over. I understand demand is high and there's a process, but customer service and basic respect shouldn't be optional. Maybe I'm younger than the typical buyer, but that doesn't mean I'm not serious or don't have the money to spend. I walked in ready to start a relationship and make a meaningful purchase, and instead felt completely brushed off. After nearly three years and two separate attempts, I'm left feeling like customers are only valued if they fit a certain image. I really wanted my first watch to come from here, but based on the lack of communication and how I was treated in-store, I'll likely be looking elsewhere.

What a great place. I have been trying to get by here for a few weeks…read more The service was excellent. The sales lady did a great job and was patient with us. I had a idea what I wanted already. The sales lady very nice and friendly. Some of these timepiece places can be very awful. I loved my experience here and will be back when I get an itch.

This store is just amazing. I needed to replace the battery in two of my Tag Heuer watches. To…read morereplace the battery and preasure test the watch cost only $25 per watch. The guys completed the task in less than 15 minutes. That was outstanding!! I'll be back again for sure.

I needed a watch battery for an upcoming wedding. I called a jeweler and she said her watch "guy"…read morewas not in and sent me to the Clock Doctor. Small'ish unassuming shop with lots of vintage clocks. To the side was a group of gentlemen, just working on watches. They hooked me up in record time. And the cost was nominal. If you're in the Scottsdale area and in need of services, these "guys" are legit. Thanks to the guys at the Clock Doctor for your services! You saved the day.

One of my favorite local watch retailers! They have unique makes and models of Seiko, Citizen,…read moreHamilton, Casio and other higher end makes and models of watches. Their prices are retail however occasionally you can find some sales or some items on clearance that are a good deal as well . The real value here though is the fact that you can find models that you only see online you won't find them in many other stores. If you want good customer service from knowledgeable sales people who specialize in unique and difficult to find watches, this is a great place to go.

Just bought a watch here. Fun independent store, which is hard to find these days. Knowledgeable…read morestaff and good selection of low to entry level lux watches.

He gave me reasonable price that was fraction what every other person gave me. There was some extra…read moreproblem and didn't charge anything for 3 re-touch work he did.

Rudest, most expensive watch place ever been to. I probably have about 40 watches, from the…read morecheapest to higher end. I say that only because I know watches. 8 years ago I went to this guy and bought a Citizen Eco Drive. Still doesn't work to this day. But I decided to give him another try, especially since reviews were positive. Same rude guy, same highway robbery. Every part of the interaction was unpleasant, from his tantrum because I didn't have my slip, to the amount I asked to have done, to my questioning the $60 battery replacement, to his tossing my watches face-down on the countertop. If you'd like to be verbally assaulted and feel like paying exorbitant prices, this is the place for you

Ganem Jewelers has been my entire family's trusted jeweler for decades, and I cannot say enough…read moreabout their integrity, kindness, and exceptional service. Knowing we have a jeweler we can trust completely means so much. I've personally had wonderful experiences with Nora, Jason, and Christian. They are consistently helpful, quick to respond, and generous with their time and attention. Their meticulous recordkeeping and willingness to help whenever we need them reflect how much they care about their customers. That care extends well beyond a purchase. After decades of experience with Ganem, I recommend them wholeheartedly. They have earned our family's trust time and time again.

Christian is as amazing as his father Jason! I just love…read morethis jewelry store, they are always so honest and wonderful. I brought my friend with me today and she left with the most beautiful ring and another example of amazing service where it's clear the focus on customer satisfaction and value, not sales. They have such uniquely beautiful pieces and what they don't have they will design for ups at they did for me years ago. Still my favorite ring, thank you Brittany!

Yet again, more amazing works of art and perfection! Old Town Jewels never fails to create…read moresomething special and beautiful.,

Simply the best: service, selection, prices, knowledge, jewelry repair, custom work, wouldn't go…read moreanywhere else. Thank you Mr. Kelly and Shalea for making my visit to AZ so special!