Over priced, really bad hours. Look if a "jeweler" is selling invicas watches you know they are not…read moregood. Their hold "buyback" is a joke and just a fraction of the true value. Do yourself a favor and find a different jeweler... this place has crashed out with the new owners. You also put the clasp on backwards. Attention to detail at this business is trash.

I had my aunt's ring, which was more sentimental than valuable, sitting in a box for years. It was…read moreold, looked like a diamond, and I brought it in thinking I might have it resized. I have used this small shop successfully for minor repairs under the past ownership, and I was impressed by the continued great customer service. I really appreciated the time they took. Unfortunately, when they examined my ring, they noticed the mounting had cracks which could lead to the diamond falling out. (They showed me). The repair would be expensive, but what shocked me was when I was told that a jeweler with different equipment might be able to laser-weld the repair for far less. This was not something I wanted to invest a lot of money in, and I really appreciated their helpfulness and giving me an option. That will be remembered when I have other needs, or someone is looking for a jeweler.

excellent service! I had a watch repaired at the Chandler location and couldn't be happier! I will…read moredefinitely be returning. Edward W.

Came into ED Marshall today and their remodel looks amazing. Very bright, very clean and…read moreprofessional. Had 5 batteries replaced in watches and a link removed from a Rolex. Service was outstanding Very impressed Thanks EDMarshall We appreciate it

Keith Hinrichsen is an amazing find in this day and age. Had his store for over 20 years and many…read moremany loyal customers. Now he travels in his state of the art Mercedes that he converted into jewelry Repair center. If you have items you need fixed or repaired or designed from scratch Keith is your man. Old-fashioned pride and doing good workmanship he will not disappoint you. 623-734-6319 call him to book an appointment he comes to you.

Wow what a great service. He came to the house, did a great…read morejob on some watches out in his mobile shop (cool van/truck with a shop in it). Brought them back to the door once completed. And his price was equal to or less than the shops that I have used in the past. I definitely with use this business again. Thanks!

I had the BEST experience buying my engagement ring here! From the moment I walked in, the staff…read moremade the whole process feel easy, stress-free, and actually exciting. They were patient, knowledgeable, and really took the time to understand what I wanted. The ring I chose is absolutely stunning -- even better in person than I imagined. The quality, sparkle, and craftsmanship are top-tier, and they helped me stay within my budget without ever making me feel pressured. On top of that, their customer service after the purchase has been amazing. They made sure the sizing was perfect, explained care and cleaning, and genuinely seemed just as happy about the engagement as I was. If you're shopping for an engagement ring or any fine jewelry, this is 100% the place to go. I couldn't be happier with my experience, and get compliments everywhere I go!!

Mike at Braidy Jewelers was AWESOME! He was so kind and helpful when I went in to pick out a new…read moreanniversary ring. I found my dream ring but it needed to be sized so I had to leave it for the jeweler. Something can up and the jeweler wasn't able to get to it. Mike was honest and caring and was even going to contact the jeweler on a Sunday! I did get my dream ring and I LOVE it!

Great little jewelry shop in north central Phoenix. I've been coming here for years. They've…read moreappraised my Rolex and some other jewelry for me, and I've purchased a few items for my wife, most recently a beautiful sapphire ring for our 10th anniversary. Nice selection of gemstones, wide variety of jewelry. And importantly, their staff are consistent, knowledgeable, personable and I really enjoy each experience I have in their store. Great place to get your next gift!

I first came into Burland back in 2016 when my husband and I were getting engaged for my first…read moreengagement ring, I really wanted to shop in a pop and mom shop for our rings, as it felt more special and personal than a big retailer. We then came back in 2017 for our wedding bands, and in 2022 for a second wedding band for me and resizing. Throughout all these years, I have put my rings through the wringer, and they've held up wonderfully! This year my husband and I decided to upgrade my ring, we initially thought to buy a new ring altogether and placed and order, but after some thought, we came back and spoke with Marc, who completely understood the sentimental value of my original ring. He had us sit down and discuss what stone size they could make fit, the quality of stones (they carry natural and lab grown), that they could make my original center of my ring a pendant, and man did they deliver! I will forever be coming back for any of my jewelry needs.

He gave me reasonable price that was fraction what every other person gave me. There was some extra…read moreproblem and didn't charge anything for 3 re-touch work he did.

Rudest, most expensive watch place ever been to. I probably have about 40 watches, from the…read morecheapest to higher end. I say that only because I know watches. 8 years ago I went to this guy and bought a Citizen Eco Drive. Still doesn't work to this day. But I decided to give him another try, especially since reviews were positive. Same rude guy, same highway robbery. Every part of the interaction was unpleasant, from his tantrum because I didn't have my slip, to the amount I asked to have done, to my questioning the $60 battery replacement, to his tossing my watches face-down on the countertop. If you'd like to be verbally assaulted and feel like paying exorbitant prices, this is the place for you

GemTime is the real deal…read more Came in to get some holes punched in my watch band and have it cut down to size. I walked out absolutely blown away. The work they did on my band was so clean and precise it looked like it came straight from the factory. You genuinely couldn't tell it had ever been touched. And to top it all off, they took care of it completely on the house. That kind of generosity says everything about the character of this place. Beyond the service, GemTime has an incredible selection of high-end watches, and their prices are genuinely the best you'll find, especially for the caliber of pieces they carry. The staff is friendly and professional -- they know their stuff without making you feel pressured. Whether you're shopping for a serious timepiece or just need a quick adjustment, GemTime treats every customer like a priority. Highly recommend -- this is my watch store for life.

Mary Ellen is always happy to help me. I typically buy watches online, and they always help me to…read moreremove links. The service is fast. I looked at a few of the watches, they are competitive prices. I am definitely coming back to purchase my next watch.

friendly,professional, knowledgeable, great service, will definitely be back for any watch needs!read more

Stopped by to see if they could evaluate and regulate my Seiko Marinemaster. De La Rosa did not…read moredisappoint! They walked me through their process and explained exactly what they would do. They did a free estimate and showed me that my watch was running +12 secs, which admittedly is not bad but I knew it could be better. Ultimately they were able to get to +1 sec per day which is crazy accurate! They even did a pressure and vacuum check after. The price was very reasonable and the service was excellent. Highly recommend!