I bought a used Pilot by looking online. The salesman knew all about the car and was able to tell…read moreme more than I knew to ask. There wasn't too much pressure to upsell and completing the paperwork was pretty quick. The only thing that happened was someone forgot to remove the license plates from my trade-in and I got two tickets in the mail. LH paid them off and sent me the plates...note to self--take my plates when I sell my next car.

My Honda Team Hunter, Gabe & Steve made it happen. Our 4th Honda from Lynnwood Honda Since 1981.read more

We bought a new Santa Fe on Nov 21, 2025. Our sales person was Debra Martin…read more From start to finish this was my best car buying experience that I have ever had. Debra was more like a friend than the old fashioned high pressure sales person. If you are thinking of buying a new Hyundai I would highly recommend Debra and Doug's Hyundai

Sean in the service department at Doug's Hyundai was wonderful! He kept us informed throughout the…read moreprocess. He is very professional and he provided excellent customer service!

I had an amazing experience buying my first car with Rahn. She walked me through the entire…read moreprocess. Was not pushy at all. Let me sit and think on things.

Luaye was fantastic and helped me pick out the perfect car! 10/10, can't recommend him and the team…read morehighly enough

I had a genuinely great experience at Lexus of Seattle, which I honestly don't say lightly when it…read morecomes to car shopping. Going into the process, I was prepared for the usual dealership stress pressure, upselling, weird sales tactics, all of that but that was not what I experienced here. A big part of that was Kevin Hansen, who was kind, patient, professional, and very easy to work with. I came in already knowing what I wanted to do, and instead of trying to steer me in a completely different direction, he actually listened and helped me through the process in a way that felt respectful and straightforward. I never felt swindled, rushed, or pressured into anything, and that made a huge difference for me. Overall, the team at Lexus of Seattle made the experience feel much smoother and more comfortable than I expected. Buying a car can be exhausting, but this felt surprisingly low-stress and well handled. If you're nervous about the dealership experience and want to work with someone who treats you like a person instead of just another sale, I'd definitely recommend checking them out and asking for Kevin.

I rarely leave reviews, however, experiencing the worst customer service I have ever encountered, I…read morewanted to warn any potential buyers away from this dealership. For context, I do not live locally but was seriously interested in a vehicle they had listed. From the beginning, the staff were rude, condescending, and extremely difficult to work with. Simple questions were met with short, dismissive responses, and the overall tone felt adversarial instead of helpful. I first spoke with Farhad, then asked to work with a different sales representative, after I asked him three times if we could communicate on a phone, not just through email, and was connected with Mark, who also solely communicated through text. I am new to buying from a dealership and navigating financing, and even basic questions were met with clear frustration and miscommunication. It honestly felt like they did not want to sell me a car. After speaking with the manager, Damon, it completely confirmed my decision not to move forward. He was short, dismissive, and condescending, and made no effort to acknowledge or improve the experience. Buying a car should feel professional and collaborative, not uncomfortable or combative. I ultimately walked away because it did not feel right to continue under those conditions. I would encourage anyone considering Lexus of Seattle to pay close attention to how you are treated throughout the process, not just the pricing. I trusted my gut and decided to take my business elsewhere.

I've had a really great experience here. Leased a car and the sales process was great. Took it in…read morefor scheduled service and couldn't believe how nice everyone was. Later purchased the car and they were really great in working with me. They cleaned it so well it seemed new. I've had several different brands in Seattle (Audi and Volvo) and this was so much better than those experiences. Love my car and love this dealer.

I had a frustrating experience with Campbell Nissan of Edmonds regarding a battery warranty issue…read moreon my 2017 Nissan Leaf. In October 2025, my wife and I noticed the battery capacity had dropped to 8 of 12 bars. Based on Nissan's stated warranty criteria (under 100,000 miles and below 9 bars), we initially believed this would qualify for a battery replacement. However, we later learned the vehicle's in-service date was July 2017, which placed us just outside the warranty window. For context, this is my third Nissan EV--I previously owned a 2016 Leaf and am currently leasing a 2025 Leaf--so I'm very familiar with these vehicles and a strong supporter of EV technology. I was then directed to Nissan Consumer Affairs and told to obtain a battery diagnostic at my own expense ($270) to support a goodwill warranty request. After several weeks of back-and-forth, Nissan Corporate ultimately denied the claim, citing: The warranty had expired Lack of dealership service records This is where the experience really broke down. We already knew the warranty had technically expired--so if that alone was grounds for denial, it's unclear why I was instructed to spend $270 on a diagnostic. Additionally, Nissan EVs require minimal maintenance, so the lack of service records shouldn't come as a surprise. I raised these concerns with the dealership and asked if they could help offset the cost--whether through a refund, service credit, or applying it toward another vehicle. I was open to upgrading to a newer Leaf, but inventory was limited, and the only real option presented was purchasing a replacement vehicle for $15,000+, which felt like a significant jump from where this started. I also reached out directly to the General Manager and received no response, which was disappointing. To be fair, not everything about the experience was negative. Mario in the service department was excellent--professional, communicative, and clearly cares about customers. The parts manager was also friendly and helpful during the inspection process. That said, I believe dealership management missed an opportunity to step in and help resolve or at least ease the situation. Instead, I'm left with a degraded battery, no warranty support, and an additional $270 out of pocket just to confirm what we already suspected. I still believe in EV technology, but this experience has definitely made me reconsider future Nissan purchases.

Set an appointment as is required to test drive any of their vehicles. I get there 10 minutes…read morebefore my 1pm appointment and check in. We're told we'll get a call when someone is available, so we go walk the lot. At 1:25 we go back in and are told there's still one person ahead of us but we'll be helped as soon as an associate is available. What's the point of having to schedule an appointment if they can't even assist you in that time slot? Not to mention how many staff were just sitting around doing nothing that could have assisted. Bought my vehicle elsewhere for less money

*BUYERS BEWARE* I bought this car on Thursday 01/15/2026. Around 4pm Friday 01/16/2026 the engine…read morecheck light turned on. Got it checked. The camshaft position sensor needs to be replaced. I was also today no one could fix it till the following week & they still would have to spend time to diagnose it. So I returned the vehicle. Today 01/18/2026, the vehicle is up for sale on their website? Very shady. If you decide to purchase this vehicle, make sure they fix the CPS & show you proof that they did. Rey was great though! He gets 5/5 stars. Definitely see him to help you out.

My sales experience with Steve Beaumont who sold me my 2025…read moreToyota Tundra, was surprisingly pleasant and refreshingly transparent, standing out in a world of pushy car dealerships. From the moment I walked in, Steve's calm confidence and genuine enthusiasm for the Tundra put me at ease, as he walked me through its features--like the hybrid powertrain and rugged TNGA-F platform--without overselling or dodging my questions about recent recalls. He took the time to address my concerns about engine reliability, even pulling up service records to confirm the truck I was eyeing had been cleared of any issues. Steve's knack for balancing humor with hard facts made the hours spent at the dealership fly by, and his practical tips on maintaining the composite bed sealed the deal, leaving me feeling like I'd made a smart choice with a guy who actually cared about my satisfaction.

*sigh* I wanted to…read moregive this place a better review, especially after the salesman Tommy even complained about Swickard and how he missed when it was Magic, and how great Magic was. I traded in a 2020 Honda CR-V for a 2017 Prius C. I wanted to downsize my car and save on gas. The car up front seemed great with low miles, but it was missing a key fob, which Tommy conveniently did not tell me about until everything was already signed, so there was no way to negotiate. The rubber around one of the windows is loose as well. During negotiations, we could overhear the other salesmen talking shit about their customers. I was too exhausted to ask more about getting a second key fob, so a few days later I tried to call Tommy. He never gave me a business card nor wrote down his information anywhere, so I could not contact him directly. When I called their general phone number, someone answered and passed me off to a man named "Carlos". Right off the bat he was super aggressive when I told him politely about the key fob. He told me I would "have to take it up with Tommy" and that they don't have to provide a second key fob because it's not certified used. I told him Tommy never told me any of this information until after signing so how would I know? I had tried to reach out to Tommy more than once but got a general voicemail, and never received a call back. Avoid this dealership and buy a car where people care about you, at Lynnwood Honda.

bought a 2012 audi TDI- 2 days after buying, the alternator belt broke, 2 months after buying a 5k…read moreintercooler fix, now its throwing DPF codes total lemon. DONT buy from these guys they buy crap vehicles, make them look good- clear codes and you pay in the end.

Bought a car a couple of months ago. What a rip…read more 4K later after having a bunch of work done on it I still don't feel safe driving it. It's sitting in my garage. Filing a claim in small claims court. There is no way they didn't know what was wrong with the car.

We had a wonderful car buying experience yesterday in buying a new Outback from Wendy Cummings…read more(sales) and Dan Lambros (financial director). I started by contacting Costco to use their car buying program. They said Carter in Shoreline would be the appropriate dealership and in short order Wendy called me to get things started. Everything was done in one day as we needed to view and drive many pre-owned and new cars before making a decision. Wendy was extremely diligent and patient, spending most of her day showing us options, discussing pros and cons of each and ultimately using her years of experience to help us make a decision. Dan stayed late on a Friday night to complete the paper work and get us on our way. Never ignored, pressured or disappointed in any way. Just a highly professional and first rate car buying experience.

Horrible customer service. The salesman (young guy with dark hair) was so rude and treated me like…read moreI was such an inconvenience. I will never go back.

Review of the separate M-B Sprinter Van repair center: First know that my van had a back country…read moreaftermarket build out by a top van outfitter. And that the M-B van maintenance center in Lynnwood is a separate facility from the main dealership on the same road but on the other side (east) of highway 99 a few blocks north and set back from the highway with a sign that is visible but not real large or prominent early on a dark winter morning. I arrived before they opened and they opened promptly at 8AM. My experience was superlative. The service advisor Scott was very considerate and upbeat and a great help. We discussed options for maintenance and he explained their policies and that of M-B and he was very candid about the best options for me. The mechanic Kevin was very thorough and made great suggestions for dealing with our relatively new camper van that has a lot of professional modifications. I was called in a few times from the waiting room to confer with him and learned some valuable tips about the complex systems of the van. He cleared some codes in the electronic system that my scanner could not deal with and they have not reoccurred. The parts department was helpful in identifying some minor parts I needed. The waiting room was comfortable with beverages and snacks. M-B are not cheap to own and maintain but are worth it in my opinion and I will return again to M-B if Lynnwood Van center. I often do my own vehicle maintenance and modifications as I do not trust most domestic and foreign car dealers for even simple tasks. Some can even screw up a simple oil change or tire rotation. But I fully trust the team at M-B of Lynnwood Van as they clearly know their business and are there to help with courtesy. I shopped for vehicles at other M-B dealers in Western Washington but recommend Lynnwood M-B Van center above all others!

I have to thank and commend one of the service consultants, Josh McDowell for his fantastic help…read morerecently in resolving an issue in less than 2 minutes that was, unfortunately, not resolved over the last 4 years. I didn't have an appointment - just stopped in, yet he was quick to help. I first had a volume knob that wasn't working, but a test didn't show any fault codes (the value of human knowledge and experience should never be underestimated!). The service consultant at the time said that I could replace the whole unit, but as I had the volume on the steering column, I decided not to spend the money. I also had Bluetooth connection issues and a Garmin GPS that wasn't working, but there wasn't a connection made between it all. I even bought another Garmin thinking the first one was just old. Finally, I decided to check again with the service department. Josh immediately went right to the issue - a simple blown fuse. He got a new fuse and I was out of there in about 5 minutes! Now both of the Garmin's work, the volume, and I was surprised that when I tried connecting the Bluetooth, it worked, as well. I wish that I was good at directions, but I'm worse than terrible and Josh could see how very grateful I was to finally have the issues fixed. He was not only knowledgeable, but was also very kind and professional. Mercedes Lynnwood is very lucky to have him on their team! I hope this feedback helps anyone that may encounter this issue. The good news is that I love the car. It's a 2012 yet still runs like the day I bought it! I always take it in for yearly routine maintenance and I've had very few mechanical issues.