had a great experience here buying a car. fatest and nicest car dealership service ive ever had…read more tom kim and ethan were really nice!! thanks for the help guys!

Excellent experience…read more Sales rep (Kevin) was knowledgeable and professional throughout the entire process. No pressure to buy just very helpful. He found the car I wanted and got it to me sooner than promised. Lynnwood Honda staff were great to work with and the price was great too.

Sean in the service department at Doug's Hyundai was wonderful! He kept us informed throughout the…read moreprocess. He is very professional and he provided excellent customer service!

I wish 0 stars were an option as this establishment does not deserve any kind of recognition what…read moreso ever. I don't usually leave negative reviews, but after two separate experiences with Doug's Hyundai, I feel like other Hyundai owners should know what they may be getting into.... I own a 2024 Hyundai Tucson that I purchased from Lee Johnson Everett, and my experience there was great. Since I live closer to Doug's, I decided to give them my business for routine service and maintenance. Unfortunately, I've been extremely disappointed both times. For starters, an oil change here cost me $120+ plus tax. I made an appointment online in advance, so I expected a relatively straightforward experience. When I arrived, I was told the wait would be 2+ hours because they were extremely busy and understaffed. I was specifically told that there were very few technicians working that day because many had called out. Ultimately, I was there for over 3 hours for a basic oil change.... I completely understand that unexpected staffing issues can happen. What I found frustrating was the organization that followed. When I tried to get updates, the staff seemed hesitant to give me an answer because it honestly appeared that they didn't know what was happening with my vehicle or where it was in the service process. I shouldn't have to repeatedly ask for basic information about my car after making an appointment ahead of time. The front desk staff also appeared extremely overwhelmed and overworked. From a customer's perspective, it looked like they were juggling far too much at once, which made it difficult to get clear answers or updates. It really seemed like there was simply too much being put on the front desk staff to handle at once. It also seems nearly impossible to reach the service department by phone, so scheduling online feels like the only realistic option. Both times I've been there, the dealership has appeared extremely busy and understaffed. Even the customer waiting experience could use improvement. With a 3+ hour wait for routine maintenance, there were no complimentary bottled waters or snacks available like I've experienced at other dealerships. There was coffee and tea available, which I appreciate, but when customers are waiting several hours, having water and a few basic refreshments available would make a big difference. What concerns me most is that these were simple oil changes. If routine maintenance takes 3+ hours even with an appointment, I would be extremely hesitant to trust this dealership with a larger repair, warranty issue, or anything more complicated. I chose Doug's because it was closer and more convenient for me, but unfortunately, the convenience has not been worth the experience. I had a great experience purchasing my Hyundai from Lee Johnson Everett, so I know Hyundai dealerships can provide a much better customer experience. If you're considering Doug's Hyundai for service, I would strongly recommend doing your research first and thinking again. Who do you trust with your vehicle? I know for a fact I would not trust Doug's Hyundai.

August 13 Update: As of August 13, we have received no call, explanation, or follow-up whatsoever…read morefrom management regarding what happened with the vehicle potential purchase. When Robert returned from his days off, he called us asking why the purchase had not gone through. During that conversation, he indicated that he was not aware of what had happened, which raises additional concerns regarding the dealership's internal communication and handling of the transaction. Robert told us that management would be contacting us to explain the situation. However, no one from management ever called or contacted us. We have been left without any explanation as to why the vehicle was ultimately sold to someone else after we had been told the vehicle was being held for us and after we had provided a deposit. This lack of communication is particularly concerning. At this point, we are not only seeking an explanation for what happened with the vehicle, but also an explanation as to how this was allowed to happen internally and why management has failed to communicate with us afterward.

Great oil change today. Service team is totally awesome. Ryan, Brian and Mason the best. Logan is…read morereally cool too. They give you the quote and promised time and it's always ready and they do a good job. Very respectful of your time. Today I met the new manager Kat very nice lady! I had the opportunity to speak with her and Roberto. I will return and continue our conversation and next car buying experience. Thanks for making me feel welcomed to the Mazda family! If you are looking for a great Mazda visit Doug's Lynnwood Mazda! They will take good care of you. Tell them I sent you

i had a good experience with Farhar at Lexus. I purchased a 2025 N loaner Hybrid When if drove…read morehome I realized I needed some tutoring as cars had changed since my last new car 13 years before. another Lexus owner told me that Lexus has a fellow who gives a tutorial at the dealership. I called and was connected to the phone of said tutor and was told his mail box was full. I called a total of four times and three times I left my phone number with a sales person. Never heard from anyone. When Idusted down my 2025 loaner purchase I notice a large divot in the trim on the back door, Also a repaired divot in the front windshield. Wow not what I expected from Lexus. They did cash my check.

LEXUS OF SEATTLE @ LYNNWOOD…read more Lexus of Seattle in Lynnwood has a beautiful, modern showroom with a great selection of new and pre-owned Lexus vehicles. The dealership is clean, spacious, and has a comfortable waiting area if you're spending time there during the buying process. We brought home a beautiful Lexus today for about $59,000 out the door. While it's definitely on the pricier side, the overall experience made the purchase enjoyable. The staff was friendly, professional, and never made us feel rushed. They took the time to answer our questions, explain the features of the vehicle, and helped make the process as smooth as possible. If you're shopping for a Lexus in the Seattle area, this is a great dealership to visit. The customer service, knowledgeable team, and welcoming atmosphere made it a positive car-buying experience.

Just returned from picking up our '23 Pathfinder after discovering that the rear camera wasn't the…read moremalfunction, the whole AVM (the system that gives your dashboard a 360' view of the space surrounding your car) had failed. It was going to be a $4200 repair because that system is not part of the new car warranty. Our service rep, Donnie Davidson, was calm when explaining this to my dismay. But he offered to reach out to the Nissan regional rep and plead our case and beg for a free replacement AVM. He delivered and we ended up just paying for the diagnostic and the installation. He went way above and beyond to help us. Great service department in all the years I have owned a Nissan.

They provided great service I would recommend them to friends and family…read more They provide delivery services. Great inventory. I love my Nissan.

I would not recommend CarMax Lynnwood to anyone, and unfortunately, our experience purchasing a…read more2021 Mercedes-Benz GLA 250 for our 16-year-old son was extremely disappointing from start to finish. We paid cash in full for the vehicle. CarMax had no problem taking the money from our account immediately, yet when significant issues were discovered shortly after the purchase, the process of getting our money back was anything but immediate. After taking the Mercedes to the dealership for a thorough inspection, we discovered multiple issues that would cost more than $10,000 to repair. These were not minor cosmetic concerns--they were significant mechanical issues that made us completely uncomfortable keeping the vehicle. We promptly decided to return the car under CarMax's return policy. However, when we went to return it on Thursday, we were told that the soonest CarMax could issue our refund check was Monday. That is incredibly frustrating when you consider that CarMax was able to take our money immediately when we purchased the vehicle. We paid cash specifically so we could have the flexibility to purchase a reliable vehicle for our son, who is extremely excited about finally being able to drive. Instead, because CarMax could immediately withdraw our money but could not immediately return it, we are left without access to those funds for several days and unable to move forward with purchasing another vehicle. The customer service was equally disappointing. Denise was extremely unprofessional, and throughout this entire process, I found the staff at the Lynnwood location to be unhelpful and unwilling to take ownership of the situation. We repeatedly had to try to figure things out ourselves rather than feeling like anyone was actually advocating for us as customers. I understand that used vehicles can have issues. What I find unacceptable is the combination of the condition of the vehicle, the significant repair costs discovered almost immediately after purchase, and the lack of urgency and customer service when we tried to return it. Buying a car--especially a first car for your teenage child--should be an exciting experience. Instead, this turned into an incredibly frustrating and stressful one. I would never recommend CarMax Lynnwood based on our experience, and I will not be purchasing another vehicle from CarMax.

This was by far the best experience we have ever had purchasing a car. Initial trepidation because…read morewe thought maybe it was overpriced compared to the small private lots or private parties selling. But then we realized that you get a lit of peace of mind and assurance that its a good vehicle that you are buying when you buy through here . Test drive process and purchasing is a breeze. No pressure from our iconic salesperson, Janice. This place addresses all the things you hate about car buying and makes it better. By the way, we got an awesome single owner Subaru BRZ.

Was traveling through the area on a road trip when our check engine light came on. After hearing it…read morewas a spark plug misfire, we came in to seek help. Khing Ly was very upfront and honest, and laid out our options. Although the car was seemingly fine, Khing gave us his contact info and told us they moved things around so if the light came on again we could identify the source of the problem. The free coffee was a bonus too.

I tried to contact the service department, and it appears that the phone number does not appear on…read morethe Dealer website. I had to google it. Once my call went through, It was answered by AI. I asked to speak with service, and I had the privilege of leaving a voicemail to the service department, which remains unanswered an hour later. I refer to this method of customer service as "customer repellant" in that they really do NOT want to talk with me on the phone.

bought a 2012 audi TDI- 2 days after buying, the alternator belt broke, 2 months after buying a 5k…read moreintercooler fix, now its throwing DPF codes total lemon. DONT buy from these guys they buy crap vehicles, make them look good- clear codes and you pay in the end.

Bought a car a couple of months ago. What a rip…read more 4K later after having a bunch of work done on it I still don't feel safe driving it. It's sitting in my garage. Filing a claim in small claims court. There is no way they didn't know what was wrong with the car.

We had a wonderful car buying experience yesterday in buying a new Outback from Wendy Cummings…read more(sales) and Dan Lambros (financial director). I started by contacting Costco to use their car buying program. They said Carter in Shoreline would be the appropriate dealership and in short order Wendy called me to get things started. Everything was done in one day as we needed to view and drive many pre-owned and new cars before making a decision. Wendy was extremely diligent and patient, spending most of her day showing us options, discussing pros and cons of each and ultimately using her years of experience to help us make a decision. Dan stayed late on a Friday night to complete the paper work and get us on our way. Never ignored, pressured or disappointed in any way. Just a highly professional and first rate car buying experience.

Sadly we did not receive our $50 test drive gift card. We came in for a visit and spent a couple…read morehours going over vehicle details with our sales associate. I followed up in a few weeks and nothing. It's been over two months now. Sad & Disappointed.

Did the right thing and only replaced fluids that needed it. Checked everything over and sent me…read morethe inspection video. Even gave me some wiper blades on a special deal- no charge. Updated the system software I wasn't aware of. Quality work, got my vehicle ahead of schedule too.

This place is impossible to deal with. They never answer the phone and when they do you are placed…read moreon hold forever until you can't wait anymore or until they close. I've left messages and no one calls back. I've even stopped into the dealership and all of the employees were sitting around watching tv and didn't even acknowledge my presence. I was finally able to speak with the parts department who were to most helpful but I still wouldn't want to waste my time and money on them at this point. Do Better.