I would not recommend CarMax Lynnwood to anyone, and unfortunately, our experience purchasing a 2021 Mercedes-Benz GLA 250 for our 16-year-old son was extremely disappointing from start to finish. We paid cash in full for the vehicle. CarMax had no problem taking the money from our account immediately, yet when significant issues were discovered shortly after the purchase, the process of getting our money back was anything but immediate. After taking the Mercedes to the dealership for a thorough inspection, we discovered multiple issues that would cost more than $10,000 to repair. These were not minor cosmetic concerns--they were significant mechanical issues that made us completely uncomfortable keeping the vehicle. We promptly decided to return the car under CarMax's return policy. However, when we went to return it on Thursday, we were told that the soonest CarMax could issue our refund check was Monday. That is incredibly frustrating when you consider that CarMax was able to take our money immediately when we purchased the vehicle. We paid cash specifically so we could have the flexibility to purchase a reliable vehicle for our son, who is extremely excited about finally being able to drive. Instead, because CarMax could immediately withdraw our money but could not immediately return it, we are left without access to those funds for several days and unable to move forward with purchasing another vehicle. The customer service was equally disappointing. Denise was extremely unprofessional, and throughout this entire process, I found the staff at the Lynnwood location to be unhelpful and unwilling to take ownership of the situation. We repeatedly had to try to figure things out ourselves rather than feeling like anyone was actually advocating for us as customers. I understand that used vehicles can have issues. What I find unacceptable is the combination of the condition of the vehicle, the significant repair costs discovered almost immediately after purchase, and the lack of urgency and customer service when we tried to return it. Buying a car--especially a first car for your teenage child--should be an exciting experience. Instead, this turned into an incredibly frustrating and stressful one. I would never recommend CarMax Lynnwood based on our experience, and I will not be purchasing another vehicle from CarMax. read more

This was by far the best experience we have ever had purchasing a car. Initial trepidation because we thought maybe it was overpriced compared to the small private lots or private parties selling. But then we realized that you get a lit of peace of mind and assurance that its a good vehicle that you are buying when you buy through here . Test drive process and purchasing is a breeze. No pressure from our iconic salesperson, Janice. This place addresses all the things you hate about car buying and makes it better. By the way, we got an awesome single owner Subaru BRZ. read more

*BUYERS BEWARE* I bought this car on Thursday 01/15/2026. Around 4pm Friday 01/16/2026 the engine check light turned on. Got it checked. The camshaft position sensor needs to be replaced. I was also today no one could fix it till the following week & they still would have to spend time to diagnose it. So I returned the vehicle. Today 01/18/2026, the vehicle is up for sale on their website? Very shady. If you decide to purchase this vehicle, make sure they fix the CPS & show you proof that they did. Rey was great though! He gets 5/5 stars. Definitely see him to help you out. read more

CarMax - Car Buyers Near Me - Lynnwood, Washington

Set an appointment as is required to test drive any of their vehicles. I get there 10 minutes before my 1pm appointment and check in. We're told we'll get a call when someone is available, so we go walk the lot. At 1:25 we go back in and are told there's still one person ahead of us but we'll be helped as soon as an associate is available. What's the point of having to schedule an appointment if they can't even assist you in that time slot? Not to mention how many staff were just sitting around doing nothing that could have assisted. Bought my vehicle elsewhere for less money read more

I had an outstanding experience during my recent visit to CarMax Lynnwood on 2/5. After purchasing a BMW at the Renton location, I decided to exchange it for a Mercedes GLA250 at the Lynnwood store. Marcus Young provided exceptional service and professionalism throughout the entire process. He, along with the management team and staff at the Lynnwood location, truly went above and beyond to ensure everything went smoothly. After my experience in Renton, I was beginning to lose confidence in CarMax--but Marcus and the Lynnwood team completely restored it. Thank you for delivering such an amazing and positive experience! read more

I'm do not like this place anymore, 90day Warranty for your car is fake , you still need pay by your car maintenance, especially they never tell you have a 10 day free return. We buy car after we send it to 4S service store, double check everything's , and we call Carmax back say hey we have a warranty needed to do. It include the 90 days but when we send our cargo there, they tell us they can't do the maintenance for us. We need to pay ourselves , the reason is because they do not include the 90 day warranty items , finally I send $2000+ after for my car to do maintenance care. read more

I have been misled by a staff member. I found my credit score decreased because he pulled it hard. initially, I mentioned him that I don't want my credit score to be pulled and he said it won't affect it because he is doing soft pull . Here I am now I found it through my email a significant amount of low score. I am so disappointed and hope someone will see this issue and correct it . So it won't happen again to other customers. Hope this will help somebody ? read more

Send like they just employ young kids. One was nice but another was incredibly condescending. They also offered $5k less on a trade-in than Pierre Ford did. I tend to get a new car every few years -- I definitely won't go back here. read more

We recently visited this CarMax as our first time into any CarMax. We were seriously shopping and found a single car on the lot that was of interest. Overall, their sales process is interesting. You must make an appointment in advance to see any car. The facility is clean and well appointed. Everyone was professional and friendly. It was relatively easy to make the appointment and to go through the process to test drive the vehicle. The sales associate did not accompany us on the test drive, which was kind of nice in that it allowed us to speak very freely while checking out the vehicle. Interesting point - when you book an appointment to see a specific vehicle, they put it on hold until your appointment (up to 24 hrs). Here's where it gets interesting. We had our appointment very shortly before close. I called the next morning to book another appointment with the idea of giving the vehicle one more look before making a purchase at that time. However, someone else had called and booked an appointment to have the car shipped to another CarMax facility presumably to kick the tires (first look). So, the car was essentially taken off the market so it could be shipped 30 miles for a first look. We were essentially ready to buy. I do not know what happened with that car after that. The next day we found and purchased another (for us, better) vehicle - so, it worked out well for us. I just found it an interesting system/policy. (Also, if you don't already know, they do not negotiate price. It's a no-haggle system, which is also interesting and definitely has its good points.) Again, our sales associate was friendly, polite, professional, and knowledgable of how they do business. Everyone we encountered was polite and welcoming. read more

CarMax Lynnwood is a solid choice when looking for a used car. They have a huge selection of everything!! Plan on spending a few hours just to get exactly what you want. My mom and I were treated so well by Rob T., who has been there since they opened. All the staff is great, really working as a team. No regrets! read more

Terrible customer service from sales rep and felt like I was being stereotyped just because I look younger I do not know how they let this sales rep talk to customers the way he does. Then talking so poorly about the manufacturer of the vehicle I was looking at is insane to me. Saying a simple light would take 2 months to get fixed and then when I mentioned I wanted to drive a different model he said what is the point of driving the car. I am appalled by this interaction and would never recommend anyone doing business with this CarMax. Only redeeming Quality was the sales manager. read more

This location says they sell reliable service checked cars. I got a 2017 gmc with 72k and before 74k the transmission is gone. They will not help. Do not buy or sell from this location. Serafina Schwarzenbach-Zapata is a rude and unprofessional person. read more

What a disappointment. The only thing this dealership has going for it, is that their staff are all very friendly. Unfortunately that's pretty much the end of the pros of my experience. I bought a 2015 Toyota Prius there on September 2nd. I did the express pickup option, which took about an hour and a half. I got in the car and immediately noticed that it was kinda dirty, smelled a little funky, and was driving a little weird. I brushed it off thinking that I was just getting used to a new car. I had it inspected by a 3rd party mechanic, who informed me that the 12V battery was at the end of it's life, the vehicle drifted to the left, the brake fluid was old, the spark plugs were over due, the cabin air filter was dirty, and it had several lights out. Not what I'd expect from a car that had a pre-sale inspection. They sold me a car that needed repairs and maintenance. At the first repair appointment with CarMax, they replaced the 12V and the lights, but denied the other issues, and rescheduled several weeks out for the spark plugs. In between these appointments I tried to take a trip to the San Juans which I had to cancel because my car started to hum and vibrate on the freeway and smelled like burning. I had it towed home and called CarMax. They had it towed to the dealership for free, and put me in a rental car. One more pro, I guess. That is, if they had actually done consequential repairs to it. What ensued from there is a string of phone calls for updates on my car, and the service advisor basically never getting back to me on time, and never giving me all the information about what was going on with the car, changing her story every time I spoke to her. Apparently she and the general manager are always on their lunch breaks too. After all was said and done, they sent it to Swickard Toyota (also abysmal reviews) who found a timing cover leak which they fixed, and a mysterious battery code that didn't amount to any repairs, as well as an antilock brake issue that I was never informed of. They "reset the steering to zero" to address that, whatever that means. Toyota was never informed of a vibration, or of spark plug repair. At this point I have a dirty car that may or may not have an antilock brake problem, old brake fluid, drifts to the left, has a dying hybrid battery, old spark plugs, and a carmax sticker on the back that I also asked them to remove. Oh! And they lost my license plates and pinned it on usps. I had to go to the licensing office to report them lost and get new ones myself. They have said they'll reimburse me. They'll be friendly to you, but underneath that cheer will be weaponized incompetence, gaslighting, outright lies, a refusal to honor their 90 day warranty, and for $14,000 you'll have purchased yourself a problem. Thanks for the mems, CarMax. read more

I had felt pretty beaten up by dealers around the Seattle area and by Craig's List scammers while trying to sell my Nissan Sentra 2021 that had less than 14K miles on it. I wasn't interested in being lowballed (lowest offer was approx $10K). I listed on Craig's list for $17K. A 3rd party (Car Wiser rep) got in touch with me and let me know that CarMax was interested in my car and would pay $15.8K or more assuming that the tires and car were in good condition. After inspection they offered me $16K which was the highest anyone had offered. Their process was super easy, I was there for only an hour and got all the paperwork signed, the staff were polite, professional and best of all, there was no haggling. They gave me an offer in writing that was good for 7 days and so if I had wanted, I could have gone home to sleep on it and know that I had something in writing (Unlike Burien Nissan and Bellevue Nissan). I'd recommend CarMax in Lynnwood. read more

My friend contacted me and asked for help selling his car. We attempted to go through Carvana but they became such a pain and kind of shady I ended the transaction. We called Carmax and told them everything about the car and they gave us a decent quote. We took the car in, they test drove it and looked it over. The salesperson came out and honoured the offer. The entire thing experience took about 90 minutes. read more

I was thinking about giving two stars because the people seem rather friendly but really its an auto dealership so they should be. I have to say I used to think great things about CarMax until this most recent experience. I purchased a Mini-Van from this location. I will admit I did not do my homework until after so the fact that they charged $5k over KBB is on me. I quickly realized the Van had no less than 10 major things wrong with it. Including a massive safety issue in one of the seat belts not working, messed up alignment, massive damage to 2 of the side windows(one of them the seal was bad) and bad fan belt amongst other issues. CarMax obviously does not check these cars before selling them and hopes that people wont realize how horrible the condition of the vehicle is. As I was going to return the Van I thought about trading it in until I noticed that every vehicle they sell is at least $4k over KBB some are way higher. They are jacking up the price and refuse to deal so they can scam people that are in need. On top of all this it has been over 2 weeks and they have not returned my deposit. When I called to ask they gave me some lame excuse. My guess is it was never sent and they wait until customers complain to actually send the refund. I urge anyone who is thinking about buying here to look hard at Kelly Blue Book and shop around. read more

These people have no idea what it means to make an appointment. I made an appointment and when I came in for it, there was a 1.5 hour wait forecast. I passed on that. When I spoke to someone by phone about if there was a better time to call in and avoid a long wait (after explaining) the person I spoke with swore that was highly unusual and if I made an appointment there would not be a long wait. So, fool that I am, I made another appointment and came in again. Sitting here 30 minutes already and have just been told it will be about another 30 minutes. I don't understand why CarMax can't figure out how to do what every doctors office and restaurant can do easily. It's basically a lie to accept an appointment at 1 when you can't actually see the person until 2. And for what reason? Keeping people waiting doesn't sell more cars. You can only see as many people as you can see. read more

CarMax - Car Buyers Near Me - Lynnwood, Washington

This is an update to a previous review. When I returned a car to CARMAX on Monday 9/18/2023, (because it wouldn't start 36 hours after I bought it) I was told to expect a full refund "in 7-10 business days". It has now been 21 days and still no refund. Every time I call to inquire about it I'm given a different excuse. Worst car buying experience ever. read more

As a consumer, you should know that Carvana and CarMax are NOT the same company and I would caution you if you're going to use Carvana. ANYWAY. CarMax was amazing. We shopped online prior to buying our vehicle and the process was very smooth. We did the majority of the purchasing via telephone- prequalified and credit check all done on the phone with Ruthie. Ruthie was smart, knowledgeable and KNOWS HER JOB. Trust the process with CarMax, they've been around since the 90's. Once the vehicle was shipped, ahead of schedule- BONUS, (they get the car to you FAST) the in-store experience was TOP NOTCH. We had to wait considerably to get the vehicle delivers BUT the Lynwood Store Manager took care of us. He bought us dinner, apologized and most importantly, HE WAS TRANSPARENT FROM THE START. He told us it was a long wait, he didn't shine us on or lie or make us wait in the dark. That is so appreciated. Amanda was our sales person and she was incredible. She kept us up to date with conversation, status of the vehicle and they don't push for sales, haggle with prices, it was just so refreshing. They made it work and they get the job done! You will be 100% satisfied. Ask for Amanda and let Naye close the deal for you. These people are wonderful. I've purchase several vehicles over the course of my life and dealerships are pushy, they haggle with prices... not CarMax! Anyway, Just don't confuse Carvana with CarMax. read more

I had a great experience at this location. I brought my car to sell here and was in and out in about an hour and a half total. I had gotten the quote online ahead of time and made an appointment the same day. The email said they were busier than usual but that did not slow down the process once we arrived. The two main people I worked with the day I was there were so friendly and made the process very simple and straightforward. They really do make selling your car very convenient! read more

I've bought 6 used cars in my life and this was hands down the best experience I've had. First, I loved the ease of no-haggling car buying/trading in, but also Aleks made my experience really great. He was so helpful, responsive and knowledgeable when I bought my new car, but equally so afterwards when I wanted to keep test driving others "just in case". CarMax gave me a great price on my trade in, and offers Fair Market Value for their available cars. It took longer than expected (maybe 3 hours?) and Aleks actually offered to comp my dinner that night as I was there past 7. Not necessary, but certainly appreciated. I had a wonderful experience and will hands down, be back next time I need to purchase a vehicle. read more

CarMax - Car Buyers Near Me - Lynnwood, Washington

Don't GO. We had a terrible experience at this location with Marvin today. From beginning to end his attitude and behavior at best unhelpful and at worst antagonistic, primarily trying to prove himself correct rather than consider the customer or the sale. It surprises me that Carmax allows Marvin to represent their business when he seems fundamentally uninterested in selling cars. From the start his behavior wasn't what I'd expect of a car salesperson. We were interested in a couple different models but rather than keeping both options on the table, he only tried to sell us on only one of the vehicles, presuming what we were looking for and eliminating an option we might have preferred. I don't have enough knowledge to determine whether what he was saying was correct (a rough paraphrase would be "luxury is primarily just brand association and lacks substantive improvements with the vehicle") but I am confident that deciding what's best for a customer will make them less likely to walk away with a car. That should have been a warning, but the real issue happened on the test drive when he insisted that iPhone 15 natively supports CarPlay. I had just attempted to use CarPlay with my iPhone 15 in a friend's car and had researched the issue. He refused to consider that he might be wrong or acknowledge my previous experience on the issue. He refused to do his own research and instead continually argued his point without adding substance. At one point he even sarcastically asked "You know an adaptor is a thing, right?" and arrogantly insisted "You can say whatever you want but I know what I know". My husband later commented that Marvin hadn't argued over his questions and concerns which made him think Marvin's asymmetric behavior parallels his asymmetric view of gender. Regardless of the specific issue or motive, this is not how to behave if you want to sell a car. The argument triggered my anxiety and we immediately walked out. I noticed Marvin has been with CarMax for four years which inevitably leads me to question the integrity of the other employees and management at this store. Again, it's astounding that someone who obviously isn't interested in selling cars has been paid to do exactly that for four years. read more

I would give negative stars, but that's not available. Approximately year and a half ago I purchased a vehicle from Carmax. They told me the car was the one owner, super clean, low miles. Printed up Experian car report showing it having no accidents no issues. But when I go to trade a couple months ago, the dealership that I am at tell me that the vehicle has been in 2 accidents and they printed up a Carfax report for verification. Last time I checked, that's called fraud or gross misrepresentation of a vehicle. CarMax knew the vehicle had been in 2 accidents. They spent a long time "cleaning" the vehicle up before I was able to view it or test drive it which should've been a red flag. As a matter of fact the time that they supposedly spend checking the vehicle out, make sure it's roadworthy is garbage too because I opened up my air cleaner to install a K&N reusable air cleaner, and there was a rats nest in the air cleaner box. This was two days after I purchased it. At any rate, I've contacted an attorney to settle this matter. I gave them a chance to make it right, but they never responded to me. They never wanted to respond I guess however, I'm sure my attorney will get their attention. I wouldn't buy another vehicle from Carmax if they paid me. I'm completely disgusted with my buying experience. I recommend staying far away from CarMax when making a vehicle purchase. read more

Everyone is super nice and they make the car buying process painless from the sales person to the finances to the very end. I highly recommend thwm! read more

The people in the service department were nice and they tried but when you're dealing with a dealership like this, you know you are paying way too much for the car and I had higher hopes that they serviced it better but instead, I took care of it myself at least I got a decent car and only slightly overpriced read more

Everything was super easy. My third vehicle from them. How nice to shop without worry. I'll go back for sure

Update: 2 more hubcaps fell off but they did order Toyota certified hubcaps which I don't know when it will be coming. They should've just installed them to begin with. Don't know why these ones keep falling off. Update: they contacted me and helped me with a free replacement for the two missing hubcaps. Two hubcaps fell off of my car within the first couple months of buying the car. I'd give it 2 stars because I noticed now after a while driving the car I got that it's dirty inside. There's stains inside the car. Partly due to me car shopping at night but how could they not tell me about the stains in the car. read more

Don' bother with the CarMax warranty. It is a rip-off. The underlying insurance company, Fidelity, won't pay as advertised in the contract. The deductible is meaningless, because Fidelity won't pay a realistic price for the cost of repairs. Also, the authorized repair dealers in the area are limited. read more

So...the car is great. But still, the administrative side of this experience has been really pretty bad. Now I'm in a waiting game for the plates to arrive at Carmax which I found out from DOL were issued last week! I even have the license plate number and the car (and plates) are tied to my License Express account with Washington State. We've gone from two to three weeks to getting the plates to over 4 weeks. Since the State has me as the registered owner at this point (at least Carmax got the title and registration work done) I think I'm going to file an Affidavit of Loss for the plates and just get a new set from the DOL read more

I've had two encounters with this business, and both with Jerry. While I didn't end up buying or selling a car either time, Jerry is worth writing about. On both occasions Jerry stood out as being genuine, kind, efficient, thoughtful and respectful. He made sure to get my car inspected in the most efficient way possible so I didn't have to wait longer. He set a timer for the time he said it would take and check back in with an update as soon as it went off. He's kind and fair. Car shopping as a woman doesn't always go well, but I feel confident Jerry had my best interests in mind. If you walk into CarMax, find Jerry. And Jerry, I hope CarMax treats you well because you are what every business dreams of in their employee. read more

Full transparency - I didn't end up buying a car at this time. Last week, I made an appointment at CarMax to look at and test drive an Audi that they had. I arrived at my scheduled time and Ginger S. was ready to meet with me promptly. She made sure to ask good questions to understand what I was looking for in a car and approached the conversation with a no-pressure, laid back style. After my test drive, I had a lingering question about the car and Ginger made sure that I had the answer I needed before I left that day, which was awesome. Little did she know, that would open the door for three more days of questions from me. Despite me going in all sorts of different directions and hitting her with follow up questions via text and email, Ginger was sure to answer each of my questions honestly and quickly. I truly felt a trust for her which is rare in the car buying world. As I said, I didn't end up buying a car this time, but I would definitely go back and talk to Ginger again. This experience is just what shopping for a car should be. Thank you, Ginger. read more

This is not your usual dealership! The prices are clearly marked, the trade in values are more than fair and I walked in, found my Lexus that I had been looking for and drove off in it less than 2 hrs later. Just that simple. I wanted a Brand New looking vehicle with low miles and no "car dealer buying hassle". I drove by the place a million times and didnt quite understand what their business model was. I ended up getting my car at 3500.00 BELOW book value! They offer a 30 days no question asked warranty, and my car only had 14K miles on it. Just love it and could not be happier! Do yourself a favor and skip the manufacturer and depreciation and go to Carmax! read more

CarMax - Car Buyers Near Me - Lynnwood, Washington

Went today to sell our car. After 3 freaking hours the cam with an offer that was no where near our I instant offer from three days ago! To have someone sit around and wait and not have the decency to come and tell us anything!! In that three hours you could of come and explained it to want going to be close to that quote. Instead of waiting until the very last minute and as you were taking our license plates off our car. I will not, would not can can not recommend this place to anyone I know I gave a one star because I do not see how to give negative stars. read more

My name is Benjamin Akau, I had a great experience with CarMax. Danny stolzheise is the man that helped me and take great care of me. He is such a great and awesome guy to work with. My girlfriend and I just went in to look at a car and we ended up like one of the cars he recommended so we ended up up coming back the very next day and ended up getting the car. This is my very first car I got on my own and Danny was so helpful and so understanding with us and everyone is at CarMax was so great and nice to us and made sure we was okay the whole time we was there. CarMax in Lynnwood is such a great place to get a car and very affordable. To the CarMax team in Lynnwood thank you and you guys are awesome. Danny once again thank you so much and I am so grateful and appreciated of you and I'm happy that we had you to help me. Danny is one hard worker and it does not go unnoticed, Danny needs a bounce!!! read more

CarMax - My new car!! Thank you Danny for your help!! - Car Buyers Near Me - Lynnwood, Washington

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Changing this to 4 stars as bought a car but it was not what I had hoped so took advantage of 30 day money back. Carmax we're superb no fuss no quibble. read more

Wasn't expecting much from trying to sell my car but I think the team left much to be desired nonetheless. We'd received an online offer for our vehicle, which we understood may be adjusted upon inspection. They lowered our offer by 1.6k on the spot for minor cosmetic damage. Our car has never been in an accident, has half the average mileage for the one year we've had it and is in excellent condition. To say the least, this experience left us feeling dumbfounded as we perceived their lack of explanation as nothing short of price gouging. The very first person we spoke to was very nice and directed us to the appropriate team, where the team was polite. However, the last person we spoke to, who presented the lower offer, didn't try to match their treatment. They were very matter of fact but in a way which made us feel as though we were wasting her time. If it hadn't been for this last interaction, we might've considered their offer. read more

My experience was mediocre. I made an appointment for a car appraisal 3 days in advance and was told I wasn't in the system. The car appraisal process itself was hassle free, except for the salesman who kept telling us that he "isn't the typical used car salesman" but kept trying his best to keep us from leaving ... read more

I came to buy my first ever car and had a wonderful experience! The person who helped me, Danielle, was absolutely amazing!!! She made this eventful day much less stressful and taught me a lot about what to look for when buying a car as well as what to watch out for if I go to another dealership. Because carmax does commissions that are not based on how expensive the car is, I knew Danielle would help me pick the best car for me rather than the one that would give her a bigger paycheck. Speaking of which, she deserves a $100,000 raise!!! Her hard work, integrity, amiability, and knowledge is what made this experience the most efficient it could be! Also I highly recommend people make an appointment before going in because there were a lot of walk ins so save yourself a few hours with an appointment! read more

Poor customer service in sales and services. Our car was fixed and to made things worse. They said the problems was because my is old.

We had an amazing our experience was with Jerry Gifford. We had gone to a few dealerships and were a little leery of Carmax, but Jerry instantly put us at ease. He was able to answer all our questions, from car to finance inquiries. I really enjoyed our experience and appreciate the transparency that Jerry provided. Also, the agent that helped us close the loan was knowledgeable and extremely nice. The car was clean beyond perfection, so whoever did that... kudos! read more