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    CarMax

    3.4 (135 reviews)
    Closed 10:00 am - 9:00 pm
    Updated over 3 months ago

    Services - CarMax

    Car buyers

    CarMax Photos

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    Reviews With Photos

    Isaac S.

    These people have no idea what it means to make an appointment. I made an appointment and when I came in for it, there was a 1.5 hour wait forecast. I passed on that. When I spoke to someone by phone about if there was a better time to call in and avoid a long wait (after explaining) the person I spoke with swore that was highly unusual and if I made an appointment there would not be a long wait. So, fool that I am, I made another appointment and came in again. Sitting here 30 minutes already and have just been told it will be about another 30 minutes. I don't understand why CarMax can't figure out how to do what every doctors office and restaurant can do easily. It's basically a lie to accept an appointment at 1 when you can't actually see the person until 2. And for what reason? Keeping people waiting doesn't sell more cars. You can only see as many people as you can see.

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    1 month ago

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    4 months ago

    Helpful 1
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    3 months ago

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    3 months ago

    Helpful 1
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    2 months ago

    Helpful 1
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    10 months ago

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    7 months ago

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    1 year ago

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    2 years ago

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    2 years ago

    Helpful 3
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    2 years ago

    Helpful 5
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    4 months ago

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    2 years ago

    Helpful 1
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    3 years ago

    Helpful 4
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    4 years ago

    Helpful 3
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    3 years ago

    Helpful 4
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    3 years ago

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    4 years ago

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    3 years ago

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    2 years ago

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    2 years ago

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    2 years ago

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    2 years ago

    Everything was super easy. My third vehicle from them. How nice to shop without worry. I'll go back for sure

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    Photo of Tina S.
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    3 years ago

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    3 years ago

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    Photo of Alex N.
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    7 years ago

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    2 years ago

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    4 years ago

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    2 years ago

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    Photo of Allen B.
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    5 years ago

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    2 years ago

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    8 years ago

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    4 years ago

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    5 years ago

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    3 years ago

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    2 years ago

    Poor customer service in sales and services. Our car was fixed and to made things worse. They said the problems was because my is old.

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    Photo of J Y.
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    6 years ago

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    4 years ago

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    4 years ago

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    Photo of Abby J.
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    6 years ago

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    Page 1 of 4

    Ask the Community - CarMax

    Review Highlights - CarMax

    I loved right off the bat that carmax does not do that ridiculous song and dance for the REAL price or haggling.

    Mentioned in 5 reviews

    Read more highlights

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    APX Auto Brokers - 2016 Porsche Macan s

    APX Auto Brokers

    (137 reviews)

    Man that was a bumpy almost 2 months to get this figured…read moreout. They made right by the warranty and my car works as it should so far! Paid the deductible and back on the road. I can't in good conscience make this a 4 or 5 star review. My emails received no response and nothing was straight forward. I don't think it's malice but that they're very disorganized. I'd recommend an admin assistant because I'm sure it is hard to sell and show cars, on top of answering phones, scheduling repairs, etc.

    First off I want to say I paid cash for my Volvo XC90 June 26, 2025 . And I was very clear that I…read morewanted a bumper to bumper warranty because repairs can be rather costly . In total it was a little over 24k. And if you're wondering why I inserted I paid cash out here's why.. I didn't want car payments and I had enough saved up for a bumper to bumper warranty. All the finance boxes checked. When I test drove the car it was great for the most part. The next day I wanted to add in the hands free cigarette lighter charger.. the cigarette lighter doesn't work. The cord to open the hood latch also broken. I was informed that the car had been wiped clean. I've heard of this before but they didn't mean the previous owners information stored in the car like Bluetooth .. ALLL THE NECESSARY SYSTEM UPDATES FOR THE ACTUAL INTERFACE! Upon going to the Volvo dealership to have my oil changed (I do this with every car I purchase) they informed me that my back breaks were in the red with less than 3% on them. I called and asked how come they didn't change the rear breaks? And the response was we don't do repairs at this location? Okay but that doesn't answer how come you would sell a car to someone where potentially the back breaks could stop freggin working! Not to mention who ever did do the "repairs" on the car double threaded and didn't use any anti-seize on the spark plugs. I called and asked if they would be able to remove that spark plug because I didn't want to mess up my engine trying to do it. And as you guessed it was a no . Fast forward to October my car is starting to misfire.. take it into Volvo and I need to get my whole fuel injectors replaced. Here's where the bumper to bumper warranty would come in.. come to find out ! GUESS WHO DOESNT HAVE BUMPER TO BUMPER LIKE SHE ASKED FOR?! If you guessed me then you're a winner. Power freggin terrain . Not what I asked for after repeatedly asking for and being promised I purchased. 2,700$ at Volvo to do. Rear breaks and rotors 1,900$ . After the repairs it was still misfiring . Come to find out it's because of the computer reset . Got it updated and it's fine now, after time wasted, money wasted and stress level through the roof. And then had the nerve to send me a text message asking about my next car purchase from there.. NEVER and if I had my way all of my friends and family will also not be purchasing from here. When I spoke to them about the warranty they said I could cancel it . Okay good I'll cancel then go through Volvo where they're in-fact honest . 12/27/25 I emailed the cancellation of warranty papers back to the car lot so they can submit them. (Also submitted the forms to the actual warranty place bec let's face it , I had no faith in them to do as promised) the sales rep told me it would take 6-8 weeks to be reimbursed. Today I called the warranty company to check my status.. not only did they not submit the paper work but the warranty they gave me is also no refundable and cannot be canceled. Do not buy a car from this place.

    CarMax - carbuyers - Updated May 2026

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