It was a day like any other day but soon, my life would be changed forever…read more I would meet Lee Hansen. Yesterday, my wife I and decided it was time to stop being fleeced at the gas pumps. We headed out in search of driving and learning about an electric vehicle (EV) We were not intending on purchasing one. It was just an exploratory mission to drive, learn and compare EVs. We stopped by Lee Johnson Hyundai in Everett and my life's course changed forever. I saw him. Yes him. (Not that Him.) Lee. Low pressure, friendly, informative, well dressed, Lee. Lee was able to explain, show, demonstrate, explain again, (I'm old) about all the EVs idiosyncrasies. We took a test drive and were very impressed. I would mention the vehicle here but, no. The star of the day was Lee. Sadly, and I later learned, stupidly, we told Lee thank you for the bountiful gift of knowledge but we must quest on and look at other EVs to further our knowledge. Lee happily sent me on my way. Kind, friendly Lee did not try to make a "high pressure last ditch effort" to keep me there. He just wished me well and said "I hope I see you again." (Little did I know Lee must be psychic.) We went to other dealers and engaged and learned bout other EVs. We found a lot of EVs to be a plastic, uncomfortable, cheaply put together with random EV tech thrown around that wasn't even on the same level as what Lee showed us. We thanked the other, low pressure, very friendly but not as friendly as Lee, sales people. We went back to Lee. There he was. Not standing impatiently at the front of the dealership, like so many sales people do. He was inside sitting and joking with other people. His face lit up when he saw me. The word destiny, came to mind. But I digress. I could go on and on about Lee. But I have to go to work. I ended up purchasing an Ioniq 5. The star of the show should have been the Ioniq 5. It is am amazing EV with a 10yr battery warranty. Not 8 years. Bumper to bumper warranty , for what seems forever and blah, blah, blah. If you want to buy an EV, Lee will show you what Lee Johnson Hyundai has available. He will explain and help you make a decision. That decision might be to leave and think about the purchase, to go check other dealers or whatever you need or desire. Lee will help you however he can, No Strings Attached (Not the *NSYNC album reference so no copyright infringement) It was a pleasure buying an Ioniq 5 from Lee Hanson at Lee Johnson Hyundai. ( Maybe the key is hiring Lee's? Who knows?) Also a big Thank You to Anthony Hawkins and Joe Frasquillo who I also meet at the dealership. Though not named Lee, they too were wonderful to talk with. I am very happy Marty

Great experience with their service department each time I have had regularly scheduled…read moremaintenance. As a result, my husband and I purchased our new vehicle from Lee Johnson Hyundai! It was a terrific buying experience, from our sales person to finance and follow-up. I highly recommend Lee Johnson Hyundai for all your automotive needs!

LEXUS OF SEATTLE @ LYNNWOOD…read more Lexus of Seattle in Lynnwood has a beautiful, modern showroom with a great selection of new and pre-owned Lexus vehicles. The dealership is clean, spacious, and has a comfortable waiting area if you're spending time there during the buying process. We brought home a beautiful Lexus today for about $59,000 out the door. While it's definitely on the pricier side, the overall experience made the purchase enjoyable. The staff was friendly, professional, and never made us feel rushed. They took the time to answer our questions, explain the features of the vehicle, and helped make the process as smooth as possible. If you're shopping for a Lexus in the Seattle area, this is a great dealership to visit. The customer service, knowledgeable team, and welcoming atmosphere made it a positive car-buying experience.

I had a genuinely great experience at Lexus of Seattle, which I honestly don't say lightly when it…read morecomes to car shopping. Going into the process, I was prepared for the usual dealership stress pressure, upselling, weird sales tactics, all of that but that was not what I experienced here. A big part of that was Kevin Hansen, who was kind, patient, professional, and very easy to work with. I came in already knowing what I wanted to do, and instead of trying to steer me in a completely different direction, he actually listened and helped me through the process in a way that felt respectful and straightforward. I never felt swindled, rushed, or pressured into anything, and that made a huge difference for me. Overall, the team at Lexus of Seattle made the experience feel much smoother and more comfortable than I expected. Buying a car can be exhausting, but this felt surprisingly low-stress and well handled. If you're nervous about the dealership experience and want to work with someone who treats you like a person instead of just another sale, I'd definitely recommend checking them out and asking for Kevin.

They are nice enough. But, if they could sell you a vehicle with a lot of problems just to make a…read moredollar they would. They are not equiped for quality used car sales. I would say stick to the nicer used car dealerships in the area that have gurantees and warrantys built into the sale. United Auto Group does not for a reason. There has been so many things wrong with the vehicle I bought from them, and the engine went out after a month. I am in a lot of debt now. But mostly I should have stuck to my gut and moved on from the purchase. The truck had been sitting there for 10 months and could not sold. They had an excuse for everything. I say do not buy from people who are of middle eastern decent. Be safe.

I had a really good experience here. The staff was courteous and the Manager was very kind and…read moreaccommodating. I believe I got a good vehicle at a good price, but more importantly (for yelp purposes) they made the process easy and not stressful. I didn't feel like I was talking to a "used car salesman" and they didn't use cheap tactics like I experienced at other places. It felt like an honest transaction and during a time when we can all research on the internet what is a good deal, I really dont need much more when buying a car. They were willing to work with Lemon Squad (and their antics) so I could have a mechanics report before completely the purchase. Everything looked good. Thanks so much, Han!

We were looking for a roadster that fit both my long torso (headroom-wise) and our budget, and saw…read moreQAC had a 2016 BMW Z4 in their inventory. We asked about availability and Diana got back to us quickly. We arranged for a "test sit" to see if I fit inside, and then took it out for a spin. Problem was, it was a bit over our budget, so we sat down with management and hashed out a deal agreeable to both parties. Recently, I took the car to our mechanic to give it the once-over, and he reported it to be in excellent condition, just as QAC had said. No issues other than what one expects from a 10-year old car, and nothing that couldn't be addressed within the next year or so. The team at QAC was extremely helpful, friendly and professional, forthright about costs and budgets, and very flexible in working with us to come to a deal. By far THE BEST car-buying experience in my 60+ years.

I purchased a used 2018 Toyota Highlander from this dealership and within the first two weeks began…read moreexperiencing multiple issues including warning lights, brake switch problems, "braking power low" warnings, and electrical/safety related concerns that at one point left the vehicle unable to start or move properly. When I contacted the dealership for assistance, I explained that I have children and that this was a major safety concern. I also explained that I could not safely get the vehicle there myself and could not afford a tow truck. Initially, I was told they would need to ask the owner about helping with a tow, but nobody ever followed up with me. When I called back, I was then told there was "no way" for them to get a tow arranged. Because of this, I was forced to manually bypass the warning/code issues myself just to get the vehicle drivable enough to make it from Mount Vernon to Lynnwood. During that drive, I had no functioning brake lights or turn signals, which made the situation even more dangerous. Despite explaining all of this, I felt my concerns were brushed off. When I finally arrived, I was told they "didn't HAVE to help" me, but that they would once the vehicle was there. At one point, after expressing frustration and mentioning possible legal action, I was also told that if I pursued that route they would not help me or fix the issue. Since purchasing the vehicle, I have also discovered that both the engine air filter and cabin air filter were extremely dirty and appeared to have been neglected for quite some time. These are basic maintenance items that should have been inspected or replaced prior to sale. I also later learned the vehicle originated from Canada, which explained why there was limited history available through Carfax. While I did notice scratches and dents at the time of purchase, I was disappointed to later realize there may have been additional history I was unable to fully verify beforehand because Canadian vehicle history does not always appear the same way on U.S. reports. To be fair, the dealership ultimately did fix the issue and paid for the repair. However, the way the situation was handled from the beginning -- especially considering the safety concerns involved -- left me with very little trust in this business moving forward. What makes this even more disappointing is that I traded in my nearly brand new Toyota with only around 25,000 miles on it because I trusted this dealership and expected the vehicle I purchased to be properly inspected and reliable. I would have never traded in my dependable, nearly new vehicle for something this unreliable had I known the condition this vehicle was actually in. I understand that once a used vehicle leaves the lot, responsibility largely falls on the buyer. However, customers still expect vehicles to receive thorough inspections and to be reasonably safe and reliable at the time of sale. Unfortunately, this experience was stressful, disappointing, and has left me questioning how carefully these vehicles are actually inspected before being sold.

Dear Volkswagen Service Team,…read more Thank you for taking the time to address and resolve my recent issue. I appreciate your efforts in correcting the situation and working with me to make things right. I wanted to acknowledge the resolution and thank you for your assistance and follow-through.

Not the best experience but a big thank you to Ron and Anthony-very professional, kind employees!read more

Luke in the Sales Department is incredibly kind & genuine & took the time to help me find an Acura…read morethat was perfect for me. If you need service, TJ is phenomenal. The GM, Paul, went above and beyond for me to assist with an issue & ensure I had a great experience overall.

I want to say that the service I receive from Carter Acura is top notch in every way! I recently…read morehad a problem with my MDX that was not easy by any means to diagnose and took several trips over the course of a month to finally get fixed due to the nature of the problem. This by no means was the fault of the Service Department and was overjoyed when they couldn't find the cause of the problem they were very fair with the bill, there wasn't one, until the problem was fixed for good. I have never in my life had somewhere not charge anything until the problem was actually identified and fixed as that just doesn't happen anymore. Once there was resolution the bill was more than fair in my eyes. The Service Advisor TJ, and Service Manager Curtis, are the most honest guys I have ever had the pleasure of working with and I cannot recommend them enough. Curtis even went above and beyond to help me out while my car was in the shop to ensure I had a vehicle to drive which meant the world to me as my MDX is the only car in our household. TJ provided daily updates on the progress and his honesty made me feel at ease with not having to wonder what was happening with the investigation. In the end I want to say that if you are in need of a totally honest, and extremely dependable, Service Department for any of your vehicles, yes they work on all makes and models, Carter Service is the place for you. I have been a customer there since the day I drove my car off the lot with 4miles on it 10yrs ago and will never bring it to another place without even blinking an eye. Thank you so very much to TJ, Curtis, and the rest of the Service Team for a job well done and consistently going above and beyond and exceeding all of my expectations. You guys are the best around and am sure to tell anyone and everyone I know to bring their vehicles to you! Sincerely, Rick Doss

Came to look at a used car. We found a salesperson and asked about the car we saw online. He…read morebrought it around and we noticed some front end damage. He waved it off and brought the keys for a test drive. During the drive, a warning came up that a camera was inoperable. We mentioned it upon returning and it was waved off as nothing. I asked about camera locations on the car and he was clueless. Then we tried to open the trunk with the key fob, then tried to open with the release in the car. It opened a crack and we pushed it up with a lot of effort. It was supposed to be an electronic release. The vehicle obviously was in an accident, Infiniti bought it, didn't make repairs and tried to sell it. Then they gave us sales numbers with no discount for needed repairs and add on numbers for who knows what and an awful interest rate. My advice is to research your car before coming here because the sales staff is clueless.

The entire experience was horrible. The salesman said in a text the car wasn't in an accident it…read morejust needed some love to explain all the scratches on the car. The car was in an accident. Jason said that he doesn't buy cars from the East Coast only from California because erosian or whatever. The car was from Michigan. Then they said they would fix the park assist error message before I took delivery. Didnt do that at all. I took it to the polestar dealership it was a $865 fix and one of the tires was leaking so 4 new tires was $1600. I traded it in and took a 11k loss. Im happy with my car now but wastingy time with Rez, Jason and Mario proved to be costly. The integrity of this place is nowhere to be found. Do yourself a favor and stay away from this dealership. It will save you a lot of money in the end. When I tried to get my money back they said you have buyers remorse and we can't help you. Don't give these guys any money!!

Earlier this year I bought a 2005 Dodge Ram from Silver Star…read more... Everything from a well written and ACCURATE Craigslist posting, to transparent information, to excellent customer service, they were awesome. I got to work with Nima, who was very nice, helpful, and responsive. They were not pushy, just helpful and straight up. Overall a great car buying experience! Opposite of many other car buying experiences I've had. If you're on the fence, definitely check them out! Would definitely recommend.

They have quick and professional response! Showed us many photos and videos of our car before…read morepurchasing. Quick transaction!