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Broadway Auto Sales

4.4 (14 reviews)
Closed 9:00 am - 6:00 pm

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1 year ago

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4 years ago

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3 years ago

A good place to purchase a car with a friendly and knowledgeable team that answered all my questions!

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3 years ago

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11 years ago

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7 years ago

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7 years ago

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15 years ago

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Review Highlights - Broadway Auto Sales

I feel I received an excellent deal on this automobile, and Ron is just so very friendly.

Mentioned in 5 reviews

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Excellent Choice Auto Sales - Damage to the driver's side door

Excellent Choice Auto Sales

(49 reviews)

Title:Avoid this dealership unless you're working directly with Kaelynn…read more I purchased a 2018 Cadillac XTS from Excellent Choice Auto on June 3rd. While Kaelynn was absolutely wonderful to work with, the rest of this experience was a complete mess. Kaelynn was the reason I chose to buy. She was upfront, respectful, and truly gave me confidence in the vehicle. She even worked out a solid deal for me. I trusted her so much that I sent the down payment before ever seeing the car in person. She is a preacher's daughter, and her integrity and professionalism reflect that. If this review were about her alone, I'd give 5 stars across the board. When I arrived to pick up the car, Kaelynn was off, and I was referred to a salesman named Sam. At first, he seemed cool. He picked me up in the Cadillac, and the car looked great -- but I now realize he never offered me a test drive. I was told the car went through a multipoint inspection and that I'd be provided with the paperwork. I did get a Carfax report, but no inspection documents were ever given. I waited a long time at the dealership while they worked on the paperwork. Sam showed me other cars -- probably to buy time -- but never once did a walkaround of the actual vehicle I was buying. I foolishly trusted his word. After I signed everything and took ownership, I went outside, opened the door, and saw what I thought was a spill on the driver's side lower door panel. I asked Sam for a cloth and spray, and when I looked closer, I realized it was chew marks -- likely from an animal. I immediately contacted Sam and asked if I could swap the car for the Audi I had also been interested in (priced similarly). His response? "That vehicle is yours now. We can take it in as a trade on the Audi, but we can't swap them. You signed the contract." So much for customer service. The moment the deal was done, he made it clear I was on my own. Fast forward just 10 days to June 13. The car had less than 500 miles driven since purchase, and it broke down. After filling up with gas, the gauge didn't reflect a full tank. Then the engine began sputtering. Stabilitrak and check engine lights came on. My speedometer stopped working entirely. I had the car scanned at AutoZone and it came back with several codes: U0073 - Control Module Communication Bus A Off U0100 - Lost Communication With Engine Control Module P0700 - Transmission Control System Error U0101 - Lost Communication With Transmission Control Module P0442 - Small EVAP leak And more This isn't wear and tear. This is major electrical and transmission communication failure -- days after I bought it. And I barely drove the car (just 400+ miles). I texted Sam and called him -- he never responded. Eventually, he started rejecting my calls entirely. Thankfully, Kaelynn stepped up again. She followed up with the mechanic, reassured me, and even apologized for referring Sam to me. She showed more professionalism in one call than he has this entire time. Now I'm stuck with a car that might not be safe to drive. The warranty they included forces me to pay for a tow back to the dealership (68 miles), and my insurance only covers 15 miles. That means I'd have to pay about $5-8 per mile out of pocket -- plus a $300 deductible -- just to get them to look at the car. I'm now exploring whether I qualify for the Carfax Buyback Guarantee, because this situation is completely unacceptable. This car clearly had issues before I bought it, and I was not told the truth. Kaelynn: 5 stars. Sam and the dealership's behavior after the sale: 0 stars. If you're buying from Excellent Choice Auto -- work only with Kaelynn. If she's not available, I suggest you look elsewhere.

Sold me a truck with a cracked block and needs new motor.. drove it 6 days blew head gasket. I had…read moreit fixed out of my pocket. . Just to find out the block was cracked.. thanks for notbing!!

Broadway Auto Sales - usedcardealers - Updated May 2026

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