Dear Volkswagen Service Team, Thank you for taking the time to address and resolve my recent issue. I appreciate your efforts in correcting the situation and working with me to make things right. I wanted to acknowledge the resolution and thank you for your assistance and follow-through. read more

I'm not sure I'll buy any more vehicles from Rairdon. When I purchased my golf r they were deceptive with their financing and changed the price of my trade in vehicles which they were supposed to pay off and this hasn't happened 3 weeks later. I'm disappointed in their service! I think I'll have my service done by a different vw. Plus when I went I went to pick up my old vehicle their several lights went off on the dashboard. They hadn't fixed a thing. That's why I purchased a new car. I told Rairdon don't ask me to review them. read more

Not the best experience but a big thank you to Ron and Anthony-very professional, kind employees!

Okay sales people were nice but under trained. I was there way longer than needed for a sale, and then they put the wrong temp registration in the the car so I had to return to get the correct one. Things they said they fixed didn't work and had to return to have those repaired. Finally I went for my permanent plates and they put the plate with the tabs on the front of the car and the other on the rear. PAY ATTENTION FOLK !!! read more

This review is for the pre-sales experience leading up to final deal pricing, I cannot speak to anything regarding service department or vehicle inspections etc. Justin, Kyle, and their sales manager Ron helped me last week, great experience, all super nice, great price below MSRP after further deal discussion and a VW of America financing special through Wells Fargo that has a 3.99 APR + $1500 credit from VW towards the purchase price of the car, AND acceptable credit for my trade-in. I would have purchased the below car from here but ultimately went with another one elsewhere that had a few more additional factory added upgrades that were pretty important to me. BTW as of now if you are in Washington and on the market for a black GTI SE with the leather package, THEY HAVE THE ONLY ONE LEFT, there were only two last week. And it's likely there will not be more inventory for this color and trim combo for at least a few months, so if you insist on dark metallic grey or metallic black (dark grey was my first choice, but black was an acceptable option), this is your only option. If you wait to see what rolls into inventory across all the dealerships in a few months you probably will not get the pricing on this specific color and trim when more inventory rolls in the next wave whenever that is. https://www.vwofeverett.com/inventory/new-2026-volkswagen-golf-gti-se-fwd-hatchback-wvw3e7cdxtw156375/ Thanks for your help Everett Volkswagen read more

10/18/25 I just had my car serviced again at the Rairdon's VW in Everett and they blew me away again. They were so fast and helpful when replacing my batter and installing new breaks on my Atlas. They explained the process to me and made sure I understood everything. Great job Mario and team, and thank you again for keeping my car safe! read more

Very disappointing: dealer team presented a 'good' inspection report, but later, when I had the vehicle inspected by a competent, long-time trusted mechanic who found $6K+ of repairs to be done - a fair portion of the front suspension showing wear and metal fatigue, needing many parts replaced. Then, well worn brakes and other issues on top of that. So many issues easily found in about 60 minutes by someone knowing what to look for. I don't know where the potential failures actually were, whether in the honesty of the sales management/team, or the competence of the dealer's inspection, but the bottom line for me is a fail. read more

From the initial pre-sale stage to the final purchase, my experience with Chase Ganchudur was outstanding. He provided clear communication every step of the way, was completely transparent, and demonstrated impressive knowledge about the vehicles. His honesty and professionalism made the entire process smooth and stress-free. I highly recommend him! read more

This was the WORST experience i have ever had at a dealership. On the 14th of July when i went here to take a look at a car, the sales guy Jesus started off real nice but toward the end when negotiating the price he was pushing real hard for me to get a loan so that he could get his 3rd sale for the day. All I needed was for him to come down in the price about $500 but he kept insisting i get a loan and only put a portion down when i explained i couldnt afford payments or i would have gotten a loan no problem. But he kept mentioning the whole time that i would be his third sale. I came back the next day with money in had but I wanted to test drive the car one more time because i had expressed to him that the previous day i felt some hesitation in the acceleration of the Subaru I was thinking about buying. He assured me that he had a tech look and everything was fine and normal. While on the test drive I asked to take it to my pastors house so he could check it out because he grew up around mechanics and knew alot about cars. Jesus said it was fine. When my pastor started looking under the car he noticed an oil leak and he mentioned that to the sales guy and the sales guy said sort of snappy " well its a used car nothings gonna be perfect." ( I know its not going to be perfect but if its already leaking and i haven't even drove it that far thats a red flag) My pastor let it go and went and checked the exhaust while accelerating in park and he came over to me looking a bit concerned. He asked if he could drive it. The sales guy flipped out on my pastor and I. He started yelling at both of us about wasting his time and how if i didn't want to buy the car i needed to just say so. He also said he was taking the car back to the dealership and leaving both me and my daughter there to find our own way back to pick up my car. My pastor then responded " whoa man she is just trying to get the car looked at to know if its a good buy. You ARE NOT leaving them here stranded and you WILL take them back to the dealership and you need to stop yelling at her" The sales guy then said "fine whatever but i am driving" So I got in the back seat where my daughter was sitting and as the guy backed out of the drive way he did it fast and aggressive. I said can you please not drive crazy. He chuckled a little bit and said " Oh yeah I know you have anxiety because you've been in a car accident I will try to drive the speed limit" He continued to drive aggressively all the way back to the dealership. Weaving in and out of traffic going faster than the limit being very impatient. He yelled at me and my daughter for wasting his time the whole entire way back to the dealership and said that it was his day off and if i didn't want the car i could have just said so. I sat quietly the whole time back and didn't respond. I should have told him to stop driving aggressively with me and my daughter in the car but i was very unsure of how he would react to me losing my temper so i kept my mouth shut. My daughter asked him if we could have a different sales person help us and he snapped at her too and said ya but they probably wont get you the same deal. When we got to the dealership we got out of the car and my daughter hugged me clearly she was upset that i was upset but the sales man snapped at us asking if i was going to buy the car or not. I said let me text my dad and as i was doing that he stood there staring at me all angrily and i just told him no i am not going to buy this car. He was angry because he wasn't getting the sale. He was more focused on getting his commision that my comfort and mine and my daughters safety. I will NEVER come back to this dealer and i advise anyone who does please BE CAREFUL. read more

Very helpful staff who showed care in showing the car and giving details about the car. They were not overly pushy and demanding which is refreshing read more

This dealership should be boycotted! Went into Rairdon's VW dealership Sunday Sept 7 test driving the Atlas SE that was offered for $31,495 after 2 discounts. Sat down to purchase car, and suddenly one of the discounts is conveniently missing ($3500 Customer Bonus) and my trade-in value of my 21 Tiguan R-line in mint condition of $24,000 (established by KBB.com) is reduced to $12,000. The entire proposal is padded with Thousands of Dollars of service contracts, "appearance" nonsense and other fees, but the 50% reduction of my trade-in value was the absolute insult. These people hope you don't know your car value and try to cheat you! I EVEN WARNED THE SALESMANAGER DURING THE TEST DRIVE NOT PULL NONSENSE WITH THE TRADE-IN VALUE! WENT RIGHT OVER HIS HEAD! Then the sales manager circumvents this unethical behavior by texting: "I am sorry you feel our 10,000 off on the brand new Atlas and the Trade in Value wasn't what you had hoped for overall to have been OTD (Out The Door) at at 29K on a $41,930 vehicle", followed by "No problem sir, while we try our best, not everyone will see the value we are giving customers towards new purchase". Where is the value when the dealer is trying to deceive you by $12,000 with your trade in??? if you can't sell the car at $31,498, DON"T ADVERTISE IT TO DRAG PEOPLE INTO THE DOOR! I called a previous VW salesperson having worked there, and was told, literally all salespeople including the General Manager!! quit after Reardon bought the dealership from Pignataro due to unethical behavior towards customers and demands on employees. Let that sink in for a moment. Note to Reardon: Don't bother to respond. Your shallow lines are nothing but sales talk. Find additional reviews on Yelp and Dealerrater.com. You are the prime examples why dealerships have such a bad reputation. Shame on the entire Rairdon organization for encouraging and promoting such behavior. I have also called VW Consumer Affairs and opened a ticket! read more

Had a horrible experience on Christmas Eve with the manager Kenny Phu pressuring me to buy his car in the most extremely disrespectful way. I can back in a few days ago, to see if the could work with a different manager. I walked in looked around and saw the horrible manager Kenny scolding some salesperson loud enough for everyone and anyone to hear while customers were waiting. I'd file charges against this evil human if I could. Public embarrassment in the middle of a dealership floor, I hope I never interacted with the worst human I've ever met, Kenny Phu. Everyone in the whole dealership looked absolutely miserable to be working for this vile human. I'm praying for him. read more

I was waiting in the service area to get a quote for service on my vehicle. When an employee, I overheard his name was Kenny, walked through bad-mouthing his own service department to another employee. He didn't smell good at all, I thought it may have been alcohol, but I'm not certain. I felt like this was very disrespectful inappropriate public behavior. I was going to talk to a manager about what I experienced and started talking to the person next to me about it. He said don't bother, that's the general manager. I can only imagine what that does to the moral of the service department as well as the rest of the dealership. I don't understand how a person like that gets into a position of leadership. This concerned me so much that I chose not to have my car serviced at this dealership. I will not come back as long as this guy "Kenny" work there. read more

HUGE shout out to Justin and Shawn! They made the buying experience seamless, professional, efficient and dare I say FUN! As a woman purchasing a car in my own name, I felt respected and treated in way that made me feel "seen" and heard. Both Shawn and Justin talked to me, asked me questions, engaged with me as the car buyer. My husband was just along with the ride; it was refreshing! We are now Everett VW customers for the life of my new 2025 GTI and beyond. THANK YOU Justin and Shawn. Keep on doing the good work!!! read more

Worst dealership ever! Never had a dealership come back to me and say. You need to pay an extra $99.75 for charges that went over on dmw plates and tabs! Every other dealership i work with handled it! Do not recommend this dealership for anything! Only good thing about it. Had the golf R. Will not do maintenance at this dealership. Since also has bad reviews on that also. I would give zero stars if I could . read more

Jerimiah was super nice and helpful! He kept me updated on the status of our car and helped me to schedule an appointment for our other VW. I have never had any problems or issues with this dealership and they are always so friendly and helpful! read more

Went in looking for a new car, Justin Dutton was extremely helpful with the process !! Was super easy and was left extremely happy with the purchase of my car!! Jennifer also was really helpful and had all the answers to the questions we had . Super happy to have found this dealership to purchase my new car . read more

Misdiagnosed my blown engine and had me spend over $1000 diagnosing and replacing parts on an engine that was blown, then refused to refund any of the money they had charged me for a part that clearly was not needed. Had my 2006 VW Golf TDI towed there after it died on the freeway. After 2 hrs of troubleshooting, the service advisor called me and told me the issue was a faulty camshaft sensor. Rairdon ordered the part, installed it a few days later with additional labor charges, then called me to say the car still wasn't running and would I authorize additional troubleshooting time. The mechanic wanted to check the compression and had noticed that several fuses were blown. I questioned how they had spent two hours troubleshooting an engine without checking fuses or compression. I arranged to have my car towed from Rairdon's to Zahntech Automotive in Redmond. Zahntech started troubleshooting and, in less than 30 mins, found that "A code was set for implausible signal from the crank position sensor. Verified that there is an RPM signal to the ECM but the code resets as soon as the engine is cranked. Checked the crankshaft sensor signal with a digital scope and found there was a pattern indicating a damaged sensor ring inside the engine. This along with the fact the engine was 4 quarts low on oil made internal engine damage the likely problem. Removed the glow plugs and found that the #4 glow plug was damaged. Performed a compression test and found 0 PSI on cylinder #4, 200 PSI on cylinder #3, 350 PSI on cylinder #2 and 450 PSI on cylinder #1. The engine has suffered catastrophic failure and will need to be replaced." When I spoke to the Service Advisor, I was told that their mechanics had followed proper procedure and therefore I would not get a refund. Apparently proper procedure at Rairdon's is to guess which parts might be broken, install unnecessary parts, charge the customer, and then ask for more money if the mechanic guessed wrong. read more

Amazing staff,no pressure sales team, just all around happy we have purchased 3 cars from this particular dealer although they used to be Pignataro we will continue to use this dealership for future purchases. read more

I purchased a vehicle from VW of Everett a little over a month ago and previously worked with another dealership which was a terrible experience so when I went to VWE my expectations were very low but it turned out to be a really great experience. Isiah who initially helped me is just about the sweetest young man I've ever met, for being as young as he is, he really impressed me, never pressured me, listened to my concerns and even gave me a ride to rerun my rental car! the sales manager Josh was also very kind and he really made me feel like he was taking care of me, even after my purchase he was quick to remedy any concerns I had. Then there was Alex, finance officer, well he's just about the cutest thing I've seen and talked me through all the paperwork and made the who process effortless.... And I can't forget about Aaron in the service department, he has been fantasic to work, he's listened and noted any concerns and has been wonderful at communicating with me throughout the process. overall I give these guys read more

Excellent oil change service, tune-up, very reasonable car state assessment and free car wash / cleaning. Please beware of the 3% credit card surcharge that is posted but the attendant may not mention to you. Hence the 4 stars rating. read more

my actual rating would be on the negative side. hate leaving a 1 star even. have bad credit manager told us on the phone to come down and speak with him about it to get us in a car. We get there and sales tells us he has to run our credit.My wife told him the manager already did this that's why were here is to speak with him about it. Sales states" no one has ran your credit." my wife explained again how manager did and thats why were here to talk about it. sales stated" no not true" i than interrupted saying well i feel uncomfortable working with someone whom already lied to us. were here for a used car and he was well aware of it. however, he takes us for a test drive in a brand new car i said " wow this looks new" sales " its a 2024 " i said "we want used we cant afford new" sales " its a possibility to get you into this one. I asked for price and once again told him i didn't want to drive a car im not read more