I dealt with Johnny who is a good dude. I'd buy a car from him again. He's got a good sense of humor, he's responsive, responsible, and knows how to make a deal happen. I felt comfortable in the office with my 5 year old. They were nice and found toys for him and let him roam about freely. They were largely responsive and helpful. With any used car dealer you have to be pretty firm and ask for a detailed breakdown of any costs. This is normal. I got a 2015 Nissan Leaf SL here for $4000. Plus taxes and title, registration, etc. Pretty darn good deal. The car has like 81,000 miles on it. A few dents. Otherwise it's pretty nice. 11 out of 12 bars left on the battery (LeafSpy showed 81% battery life), which is pretty amazing for the price, at least based on what I've seen around here recently. The car was out of alignment pretty bad, so it cost me like $500 to get that addressed. They had to tweak the front end a bit. I'm in Seattle and the best place to do that is always Truline in the International District. They're amazing. Otherwise no issues but the obvious dents I mentioned, and one tire is losing air. Normal stuff for a used car. They tried to sell me on an anti theft package but I declined. The only complaint I have is that this is an electric car, and it wasn't fully charged when I came by to look at it. I came all the way from Seattle, so we had to leave it charging overnight and I had to come back the next day on the train/bus. A bit of a pain, but I won't knock off a star for that. Me and my 5 year old got the chance to ride the Light Rail for the first time from South Seattle all the way to Lynnwood. Cool! Based on the other reviews, I think the people here get a bad rap but they all seemed like just normal people with families and stuff. I mean THEY'RE A USED CAR DEALER FFS. Everyone is trying to make a buck in this world, don't fool yourself. The experience I had was no different from the experience I've had at any other used car dealership. Maybe if you're stupid they would charge you for stuff you don't need; that is completely normal for a used car dealer. They're trying to make money. Don't be stupid. If you don't know how to buy a car, bring someone with you who does. This is just basic stuff fam. If you don't know how to assess the condition of a car, get it inspected. I feel like none of the complainers in here actually did their own diligence. Yeah it's a pain to get a car inspected, but if you don't, and there's some problem down the road? That's 100% on you. I only have the one pic of my car so far. I'll add more if I remember to :) I would buy a car here again. Thanks Johnny and everyone for making me a happy customer. read more

Bayside Auto Sales - 2015 Nissan Leaf SL from Bayside. You might be able to see scratches on the right rear. I don't have any other pics yet. - Car Dealers Near Me - Everett, Washington

Wow Talk about a Shaddy outfit using deceptive dealer practices!!!! It's crazy! This so-called dealer is a Shaddy outfit for sure! They have an add on Craigslist for a 2015 Tesla and their add says only 9,656 miles then when you read the add it's saying over 100K miles then when you read more it says 101 k miles so I text them and said Hey your add is so confusing so what are the real actual miles on the Tesla? About 40 minutes later they text back and said its now 94 k miles and then they said again it's over 100k miles so I text again and said I need actual miles please I'm even more confused. Then rudely they said have somebody read their text to me... and they put the words in a weird order totally insulting my intelligence and said I should get my dementia checked!!!! How rude is that!! So, I text back and said why would I buy from you if you can't even tell me how many miles on the car? I said you just lost a sale and my business for life clearly; you're an Idiot and they emailed back... and they said literary word for word they told me to go *uck myself what kind of dealer does that! I'm waiting for a call back from my attorney I'm going to sue for racist and lewd comments towards senior citizens as well as defamation of character lawsuit I'm in total shock! I also sent a strong letter to DOL and DOL dealer licensing division as well as the attorney general and my buddy Ferguson to get their dealer license revoked! I also own 58 versions of TikTok sites like TikTok auto.com and Tiktok marketplace.com, so I'm definitely going to advertise for them! FYI: I wouldn't buy a matchbox car from these guys and neither should you!! 2020 Tesla Model 3 Long Range VIN: 5YJ3E1EB9LF663166 show VIN data condition: good fuel: other odometer: 9,656 paint color: silver title status: clean transmission: automatic type: sedan read more

LISTEN TO THE NEGATIVE REVIEWS! 93/160 reviews are 1 star and there hasn't been better than a 2 star review since 2022. File a complaint with the FTC, Washington State attorney general's office and the better business bureau if you have been ripped off by these crooks like my wife and I were. Don't let these monsters continue to swindle people. Get the government involved so we can get this place SHUT DOWN! Here are the websites: https://reportfraud.ftc.gov/#/ https://www.atg.wa.gov/consumer-issues https://www.bbb.org/ These are the car salesmen that have earned the slimy reputation we all know...COMPLETE SHYSTERS! The car they sold my wife in mid December 2023 has thus far needed almost $6k worth of maintenance including damage from a collision we were not informed of! She trusted that their "35 point inspection" was viable and bought the car. The "check engine" bulb was NOT illuminated during the test drive, but there were engine codes in the computer. They most likely just reset the computer before she got there (she had called ahead about the car.) The base cost of the vehicle was $4,799.00. We had to spend $5,641.70 in repairs, at our local Kia dealership, to the vehicle that we had owned for just over 3 months. The "amazing" service plan they offer through Xtended Auto, Cornerstone, continuously denied to pay for any of these issues except a single $349 dollar payment for a lesser issue with this vehicle. Bayside did nothing...NOTHING to help with the car. When I first called them to address these issues we had already spent just over $3.5k in repairs. Their manager (Brock) told me they wouldn't help with these bills in any way by saying, and I'm quoting him, "We will never pay a Kia bill." After filling a complaint with the attorney general's office I was contacted by a representative from Bayside (John) and we made an agreement that they would pay a specified amount to help cover these repairs. The representative I dealt with said the check was printed and ready, but the manager I previously had a heated conversation with (Brock) refused to honor our agreement. These people are absolute monsters. Tell your friends and family to avoid Bayside like the plague. DO NOT TRUST BAYSIDE AUTO SALES! read more

They sold me a 2016 Subaru , told me they have their vehicles inspected mechanically. I bought a warranty just incase. I had multiple failures leading up to requiring a new engine. 3 to 4 trips to Evergreen Auto which i give 5 stars! But now im stuck with a car payment on a lemon. Just under 10 months with a warranty that will not cover the repair even with consistent oil maintenance records. read more

The gentleman that helped me find my car was very kind and informative. I'm very happy with my new car and I will refer them to friends and family. read more

If you're a woman, DONT GO HERE they will rip you off. My friend took the piece of junk back on the second day, and they refused the 3 day contract law. Unfortunately, my friend did not know better read more

if i could give 0 stars i would !!!!!!!!! don't believe the hype !!!!!!!! johnny will manipulate you into a vehicle that will break down less than 90 days after purchase & managers sammie & bruce will give no support or assist with any of the repairs. i was paying for repairs on the car since i drove it off of the lot. considering they don't have the customers best interest at heart don't walk away run before you're scammed. read more

"Manager" states that the most important thing is the customers and taking care of them the right way, yet doesn't help with a single thing when you buy a vehicle that breaks down the next day. They sell vehicles with known issues and try to cover them up. read more

Dave was personable and helpful. Looked at the vehicle in sub freezing temps and he had to clear quite a bit of snow off of it. Called later next week, asked for a specific deal but manager turned it down. Came in personally next weekend and asked for $150 off for an oil leak that needs fixing -- they gave me that. Bought the vehicle -- very happy so far. read more

The reviews aren't lying. I came to them telling them I needed a reliable car. They said they wouldn't sell a bad car to a mother and a family. That's exactly what they did. In surprised this place hasn't been shut down. Don't buy a car here. read more

ZERO STARS! We went to see a car at this dealership and one of the vendors told us that the car was hybrid and turns out that it's a full electric car. Today we went in to try to work something out but the vendor never allowed us to talk to the manager or boss we even asked to get an info card on the manager and did not let us get it. I don't recommend this place at all. Please avoid this place. The vendor told us that we would leave happy from the dealer. Don't believe them this dealer DOES NOT LEAVE THEIR CLIENTS SATISFIED. Worst dealer we have gone too. read more

From start to finish, I bought a 2008 Saturn Aura XE with 58k miles on it here on 9/21/18. I found it through auto trader, where it was listed as 5,999. When I came in to test drive it, it was driving really smooth and I really liked it. Now, I've never bought a used car before, but I knew I would not want to finance it. I knew I had a budget and was paying in cash, so I was hoping to pay $6k total. Country, my salesman, however, said that cash was no longer enough to get me a deal with car dealerships because it's no better than financing. Wanna know how I know that's wrong? Because the Subaru dealership, who I've been to many times through my mother, told me the exact opposite. However, I wanted the car so badly I said ok, I'll pay the fees and go over my budget. When I was taken to the back, that's where things got sketch. We were quoted around $650-700 in taxes and fees altogether, yet Bayside Auto Sales added an extra $299 for theft protection they've already installed on the cars without telling us. Very sneaky how it wasn't brought up our entire conversation until I was ready to sign. I signed anyways, since they said there was no way they could take it off. I needed a car soon to get me to and from school and work, and this one seemed to be within my price range, so I bought it anyways. It's been a day since when writing this review, and already I'm having to buy new tires for the car. There was an object in one of them, which triggered my "check tire pressure" 3 hours AFTER I bought the car. Also, I was advised to do my test drive in silence to hear the car, which is my fault for not checking the radio, but it's awful and I'll probably have to replace it. Overall, I'm not regretful I bought this car, just that I felt sort of rushed during the test drive process and let the good price and "ton of people calling about this car"(that they told me about) really manipulate my decision. UPDATE 9/27/18 Just got my car checked out for a weird smell. It smelled like Elmer's school glue, and I was told there was mold and mildew growing behind the AC vents. It costs roughly $40 for a kit to remove it myself so just telling other buyers to beware. read more

When you think of a cars salesmen this is the place that haunts your dreams. The lowest of the low car salesmen here. Not willing to work with you at all, constantly trying to make you feel dumb and pressured and most of all the owner yells at there customers. Avoid this place at all cost THEY ARE A RIP OFF. Not sure how they even stay in business at this point. Listen to all the 1 star reviews and AVOID!!! read more

Sold a vehicle needed catalytic converter work, sent us to their guys and all they did was turn off light. Would not trust these guys selling expensive prices for scrappy cars. Ended up new structure, cv joints and catalytic system.​ read more

Zero stars false advertising! Purchased a vehicle finance approved and 2 days later Bayside decided they wanted more money down. We didn't take the car same day because it wouldn't even start. read more

NO STAR REVIEW NEEDS TO BE AN OPTION HERE!!!! DO NOT do business here!! We ARE NOT having buyers remorse, we are having regret from buying a vehicle from someone that clearly is not an honest business man. We were told the vehicle was in pristine condition and had never been wrecked. Unfortunately, after purchasing the 4runner, a few days later,we looked up the VIN number and found pictures of the vehicle at a salvage yard.... with major damage. Even after sending Eddie, the owner, pictures, he is denying that it is the same vehicle. Wow! I can not believe the dishonesty of some people. People, stay FAR AWAY from this place! read more

I think Manny was genuinely a kind and friendly guy so a star for him. Definitely wasn't as aggressive in selling like my prior experiences at other dealerships. BUT they did tell me that they can "only" do $315 a month which was a little over what I originally calculated, and it's funny cause I personally managed to knock it down to what I want by cancelling a warranty service that they tried to add without my consent. I'm so glad I caught it because I would've ended up paying $1200 more than what was verbally agreed to on my total loan. Nice try fellas. It would've been a five star experience, but they too, can be shady also. ***read over your contracts before you sign*** (duh) read more

Had the worst customer service experience at this location. Sales representative treated me like crap, after she realized I did not have A-1 credit. Totally did not try and figure out my needs or even ask any questions to try and work with me as a customer. Felt totally discriminated against , disrespected and looked over. Advertise will work with challenged credt. Totally not true. Do not go to this false advertising dealership. Absolutely horrible. Do not spend your hard earned money here! read more

all I have to say is they could use a course in customer service. what happened to the days of going the extra mile for a customer ? or just treating a customer like they mattered . my experience was so over the top rude , rude rude . they (Dave in particular$ was completely unwilling to inconvenience himself even a little to make a sale . he just flat out did not care . regardless of my coming in at 630 , he would have been done within 45 min . I've never felt so irrelevant as a customer in my life . I had been dealing with the insurance company the entire day due to all the Kia - Hyundai thefts and I was determined to get that car today . I kept them apprised of t try he situation all day . he was incredibly cold callous and rude . notvuu to o mention the deal we had arranged yesterday apparently wasn't the same deal today . that's completely unprofessional . it was really important to me to get that car today and now it won't happen at all because they won't honor what they originally did. hell I'd settle for the car salesman that would do anything for your business . But this place doesn't like customers apparently read more

Worst place ever , went to get a car I put down money and drove off with car , the next day they call back asking for a lot more money and went back on their word and had me return the car long story short they get ur hopes up then ask for more money , definitely look elsewhere if I could put zero stars I would read more

I was really disappointed that Bayside Auto Sales does not offer in-house financing, which, in my situation, is much better than a bank. I just find it difficult to believe that an auto dealer, in a nation where there are over half a billion cars on the roads, would actually tell me, "I'm sorry, sir, but your money is no good here." If that is true, then why do they have so many cars just sitting on the lot waiting for an owner? $500 down. $200 a month for two years. Steady employment 42 years. Steady residence 10 years. Time in area 52 years. Guaranteed income. So, what in the world does it take to qualify???? If not this, then what? Seriously. But then, I need to remember this is only one of a hundred car dealers along the 99 stretch from Tacoma to Everett. I'm sure I can find another car dealer, Seattle, Tacoma, Everett, Lynnwood, that would gladly accept my business. But not Bayside. Maybe it's for the better. Perhaps all the "not recommended" reviews about Bayside Auto Sales, Everett, Washington, Car Dealers, Washington State, are actually credible. This establishes a consistent pattern that does not treat the customer well. I mean, thirty people (with critical reviews) cannot ALL be lying. read more

Don't buy anything from Bayside unless you enjoy getting cussed out by their manager Jaime! Poor poor poor like terrible customer service! Called to get information on my car they have had for a week and Jaime literally was cussing me out!!! I'm definitely taking this to the Better Business Bureau. I bought the car from them not even a month ago the check engine light was on... took it to them they put some oil In and then cleared the light, and the light was on again not even a week later. I dropped my car off last Saturday... they then told me all this stuff was being done to it everyday was another day before it way ready but no one could tell me what was wrong or being done???... but now it's the following Sat and they are giving me the run around w/ Pep boys.. pep boys legit only did an oil change and Changed the sensor??? You mean to tell me it took a whole week for that? Then i call to inquire about status because everyday it's another day longer before the car is ready... and Jaime had the nerve to cuss me out!?? NEVER AGAIN WOULD I TRUST THESE PPL NOR WOULD I RECOMMEND THEIR HORRIBLE CUSTOMER SERVICE & UNPROFESSIONALISM!!!! THEY FEEL THEY CAN TALK TO YOU CRAZY AND CUSS YOU OUT AFTER YOU BUY A CAR SOOO DONT DO IT!!! read more

I wanted to be happy with my experience buying a car from Bayside. Initially, I was, even though there wasn't really any wiggle room on price (Thanks to low car inventory) it was overall pleasant and I left thinking I made a good deal and had a great used car to adventure in. Fast forward 4 months I took the car in due to some water leaks in the back windows and an oil change. Sounds like the water leak was a problem for a while and was hidden from me, the vehicle has MAJOR oil leaks that definitely started prior to my ownership, and the AC was MISSING parts and has to basically be rebuilt. After fixing my windows and getting diagnostics for everything else ($900 right there) I'm looking at $3,000 MORE in repairs (this is not including needing to replace the timing belt, that cost me $2100) Considering the dealership had their own mechanic look at and work on the car prior to me buying, there is no way the oil leak and missing AC parts were not known about. Ethically, this information should be disclosed to buyers! Legally, the condition of the car was misrepresented and these people were not honest with me. I would not have purchased this vehicle had I known the extensive amount of work that needed to be done. I feel completely scammed and I will be moving forward with complaints with the BBB and attorney general's office. So far I have spent $3,000 repairing windows and the timing belt, I still have $3,000 left to rebuild the AC and fix the oil leaks. KBB value of my vehicle is $4,000. read more

I wrote a lengthy review yesterday but deleted it because it seemed like TMI. The bottom line is to listen to the negative reviews. The finance department is sleazy and has yet to respond to my extended warranty cancellation request and it has been over a month. I have emailed every email address I can get my hands on, called, and submitted an inquiry on the website to the owner and have not received a single response. Do not purchase a car from here. read more

Great service! Manny helped my wife and I drive home in a 2013 Toyota Yaris Hatchback. We came originally looking at a 2007 Yaris Sedan but I saw the 2013 and was drawn towards that car. Test drove the car and immediately knew that we had to get the newer model and the price was right. Manny said we should aim high and thats what we did. He and his crew approved us with low monthly payments. Couldnt be happier with the purchase. Manny worked with our budget and made it happen, listened to our concerns about keeping the monthly payment at a certain amount. The Yaris was within Kelly Blue Book value and the overall process was not painful at all. I will be back for another car in the future due to the service provided. I would recommend this place if you are looking for a newer used car. Thumbs up for Bayside! read more

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First off this review is more representative of Greg as a sales man rather than the overall quality of the business. I came onto the lot with my uncle looking to buy a specific car I saw online. I wanted my uncle with me because he's knowledgeable about cars, and I trust his judgement. Well Greg had to talk to his boss, and thats when my uncle pulls me aside and tells me with his most honest speaking voice "you work too hard to be pouring all your money into this car. I BELIEVE I can fix your old car" the look of determination in his eyes was staggering, I believe him. In fact the heart I had set on the car wavered and decided to trust my Uncle Rick. That's why I asked him to be there, so o could TRUST his judgement. Fast forward to the test drive, Greg starts going on about where we will be driving, but my uncle decides to stop him and tell him our situation. That we won't be buying the car, and why, and also that we will be BACK if our plan isn't fruitful. What does greg do? He probably sat silent for a good 20 seconds before calling my uncle a "fucking liar" for saying we were there to buy a car. No. We were there to NEGOTIATE BUYING A CAR. and you know what greg, the customer is always right. I was biting my tounge the whole time. And my uncle was nothing but RESPECTFUL letting him know our plans before greg could "waste his precious time". Well he acted like we wasted his entire day. He also said he wanted to "kick us out of the car and make us walk the rest of the way" He also said "now I have a reason to try and sell this car " like threatening he would sell it to somebody else before we could come back. As if he ASSUMMED my uncle wont be able to fix my old car. Well you know what GREG? You said you are a carpenter by trade so I feel like Rick has the upper hand in judgement compared to you. ALSO You just convinced us to NEVER walk into Bayside Auto ever again. Even if I can't get my car fixed. I sure hope your "5 years here" stays that way. read more

My car issues the past several weeks warranted looking into buying a new used vehicle. I did come into it with a budget I was looking for, and I ended up spending a lot more than I initially planned for. However, I think the tradeoff of a slightly higher payment for a newer lower mileage car will make sense in the long run. Dave was the sales associate I worked with, and he was a very nice guy who did a great job listening to my needs. The financing department did a great job of working with my budget and I was able to get a nice low mileage used vehicle for very little money down and a pretty decent rate. They were very busy on a Sunday afternoon, and they have a huge inventory of vehicles compared to other used dealers in the area. While there are a lot of higher mileage used options here, the slightly newer used section is ample. Don't come here expecting salesmen wearing suit jackets. You aren't going to pay a premium for the service here. They are casual, relaxed and accomadating here and sales does what they can to make you feel valuable as a customer. Go see them if you're shopping around for a used vehicle! read more

We saw a truck we were Interested in and called to confirm it was still available. We dealt with Manny and could not have been happier. Manny was extremely helpful and took great care of us. read more

BAYSIDE AUTO IS THE BEST car lot that I have ever dealt with-- frfr. That says a lot considering I've driven buckets you don't want to be seen in to brand new Lexus' off the dealership floor. I am thankful That BAYSIDE AUTO is filled with down to Real life people that are extremely understanding of all situations-- "sometimes we eat , sometimes we eat !" No matter what your situation is, they will go above and beyond to make sure the customer is comfortable and taken care of with compassion. Again, thank you JAIME, BRADON & TEAM BAYSIDE for the GREAT service and respect! Keep up the good work, guys -- see you again soon! As such, I will be posting this to all platforms because people like this Team need to be acknowledged! read more

My husband and I looked online for a vehicle and found the Chevy Traverse at Bayside. Eric, a new salesman, was willing to wait for us to come check it out. We arrived close to closing and he stayed late which was nice. He didn't know much about the car but honestly we enjoyed him more because he wasn't a pushy salesman. He was nice, professional and incredibly helpful. I would buy another car from him in a heartbeat. The day after he helped me remove my bike racks, my IM emblem and even found my sunglasses I had left in my vehicle that was traded in. Like I said he was incredibly helpful and demonstrated he cares about his customers. The finance person on the other hand was a pushy and unprofessional guy. We were not impressed with him. I would avoid Jamie and work with Tom if you had to finance. read more

Oh, look, back to 1 star. Whelp, after 5 months, I've had this car in the shop about as much I've been able to drive it. The warranty their finance guy and salesman said we're great, have refused to cover any of the work done. I'd give this place 0 stars if I could. read more

Very friendly people but the cars being sold are not reliable. 3 months after buying the car had to replace the transmission now the head has blown and the radiator cracked. Was told we could bring it in and trade it in. Found a way to get it there and was turned away due to an upside down loan. The car was bluebooked at 4,600 they sold it to us for a bit over 6,000. Just disappointed in the used car oh well attitude. read more

Went to Bayside tonight desperately needing a new car and not in the best position financially. Eddie and his financial team worked their magic and I drove off the lot in a beautiful car! Low key, friendly professional service with ZERO pressure! I will definitely be back! Go see Eddie and tell him Brenda Wiseman sent you! read more

Overpriced cars and the salesman was quite rude and snarky after he found out that we knew what we were talking about and that they couldn't take advantage of us. We knew what dealer market price was for the vehicle we were interested in but they refused to budge off of the list price for the vehicle. Not to mention they raised the list price $2,000 to give the perception of a deal even though comparable vehicle prices and KBB don't lie. They will try to take advantage of you and then tell you they are a high rated dealership and don't need your business... Just skip Bayside go to a reputable dealership as you'll just be wasting time here as they try to play games with you but just keep showing you the same list price for the vehicle. read more

The whole staff is awesome! I bought a truck from them about a year ago and a few days ago the engine died without any warning. I was freaking out about the remaining balance and getting new transportation. I called and spoke to Rob who calmed me down and assured me he'd have me in a vehicle the same day. I arrived at the dealership and was greeted with nothing but friendly faces. Rob showed me a few vehicles and I drove home that day in the one I actually wanted despite my previous balance and not-so-great credit. Zeke and Adam got me a great deal. Excellent customer service. They have definitely gained a customer for life! read more

Got used tuck from this place. Positive experience. Car was in excellent conditions. For sure, you will have some negotiation... I don't believe that it's possible have transaction without it. But it was pretty hassle free. Final price was like fair price from KBB. Definitely, would recommend to ask Greg at counter. You'll have nice conversation about car, life, traveling :) Also really open and patient while I did multiple test drives, checked for 146 times cars that I liked until I made final decision. Was non-pushy. I would definitely say that it was positive experience and would recommend this place for used cars hunters. read more

This place is the epitome of trashy sleazy used car lot. The sales man firmly misrepresented the price of the vehicle, almost double, as what was advertised online. He was trashy, crude, and had no knowledge of his car lot. Anything that spilled out of his mouth was just reeking of untruthfulness. I was there for about 10 minutes with my friend, with full intention to purchase, but he was just so disgusting of a person that we couldn't in good faith give him our money. I would rather give my money to a crack smoking tweak or on the side of the road with a sign asking for crack cocaine, because at least that person would be honest. I would stay away from this place like the plague. My skin is crawling. read more

Bear with me, this is a long story. My fiancée and I live more than an hour away from this place. We never considered looking so far away for a car, but Matt saw a 2010 Chevy Traverse online that he fell in love with. It was priced right around $6997. We thought it was too good to be true, but hey, let's just call about it. Over the phone Matt (my fiancée) spoke with Manny and he assured him that they (Bayside Auto) are the second largest pre-owned car dealer in the state and our chances of approval were high. If someone else can approve us, so can they. Come in and let's talk, basically. We loaded the kids, and made the journey. The leap of faith was immediately regretted as, upon arrival, we were told the Traverse we initially liked was out of gas with a lock-in gas cap and they don't have the key. They knew we were coming and didn't think to tell us this? Nah. Because then they couldn't have baited us into the lot to look at their other piece of shit cars. We took the bait, hook line and sinker. Our dumb, naive asses were then attracted to a Honda Pilot. It was getting late at this point. We decided to drive home and take a few days to think on it. Manny said that was a good idea and he'll try to get the Traverse situation figured out after his weekend. He was really nice at this stage of the game. (I say game because, let's be honest, that's all this is to him. Fuck honesty. Fuck customer satisfaction. Let's just play these young kids.) Shame on you, dude. You have three kids of your own. I hope nobody treats them this way in the future. Anyways. After a few days, we left a message saying we wanted to come back in and look at the Traverse, assuming they fixed it. We didn't get a response, but we decided to go anyways. It is a good car and they surely have it ready to sell now. We arrive back to the dealership and Manny walks out to us. With no greeting, he states simply "I wasn't expecting you guys, the Traverse isn't ready. I haven't had time." Hmm. Nobody else thought to fix it to sell? No. Ohh right. That's because it's just the bait car. My bad. I brush it off, because I personally liked the Pilot more anyways. My fiancée went with him, and they drove it on a short test drive. We like it. Let's get down to business. We go inside. We do paperwork. He runs credit. He comes back with a monthly payment that is roughly 150 bucks more than we can afford. We politely decline. He goes in and gets it down 50 bucks. Still 100 over our budget since we only could pay 10% down. Honestly, we understand. No big deal. Seems high, but Manny promises to call the banks the next morning to see if we can get approved for a loan. He rushes us out of there because the Cowboys are playing the Seahawks and that's important stuff. We left with a bad taste in our mouth and more time wasted. But we are patient people and understand this is a process and MAYBE we are just being overly critical. We decided to sleep on it and wait for his phone call that was promised to us the next morning around 11:00. The next morning arrives and my fiancée receives a call from Manny. He is a happy Manny. A changed Manny. "Good news" he says "banks declines approval for the Pilot BUT will approve you for something newer, and more expensive but with less miles. You'll be able to make monthly payments around your budget" Fiancée says he'll talk to me and think on it. I immediately feel uncomfortable with the new proposal. I call the dealership and this is where fit hits the shan. Manny answered and explained the situation. I mull it over before saying "so you're saying you can help us to pay 150 a month" he says yes. "I say but really it might be more like 170-200 a month if we are being honest." He says yeah. I say... "so really it's a longer loan because the car is more expensive AND not much less per month. I don't think this is a good idea." I explained a new plan of action we decided to take and he is really salty at this point and advises against buying off craigslist with a personal bank loan. I assured him my father is a mechanic I'm comfortable with this approach. He comes back at me with "we did a lot of work for you on our end. If this is how you want to return that favor then whatever that's your choice." I said yeah. That's how it's gonna be. Click. Favor? What favor? This is your job. And I did say I appreciated your work. I wasn't even being rude to you at that point, Manny. I was telling you I wanted to explore my options. Your defensive attitude is what made me shut you down. Red flags, guys. Look at the Traverse, it's still there. The price has been raised 300 bucks and I guarantee it's not working yet. But if it is, it's probably because my review is calling them out. Do your research. Keep searching, skip this popsicle stand. Update: We bought the same car, better condition, for LESS. Thanks to Northwest Motorsport! read more

Lied to my husband about what his actual credit score was- we had already gotten preapproved at Carmax so we knew our score. Made him talk to some sketchy person in the back room. Save some time and head to Carmax where they give you a 7 day return policy and actually SHOW you all the sites you get qualified on. read more

Garbage company. Scam artists. Stay away. I buy a ton of cars and no dealership has ever been more shady.