It was a day like any other day but soon, my life would be changed forever…read more I would meet Lee Hansen. Yesterday, my wife I and decided it was time to stop being fleeced at the gas pumps. We headed out in search of driving and learning about an electric vehicle (EV) We were not intending on purchasing one. It was just an exploratory mission to drive, learn and compare EVs. We stopped by Lee Johnson Hyundai in Everett and my life's course changed forever. I saw him. Yes him. (Not that Him.) Lee. Low pressure, friendly, informative, well dressed, Lee. Lee was able to explain, show, demonstrate, explain again, (I'm old) about all the EVs idiosyncrasies. We took a test drive and were very impressed. I would mention the vehicle here but, no. The star of the day was Lee. Sadly, and I later learned, stupidly, we told Lee thank you for the bountiful gift of knowledge but we must quest on and look at other EVs to further our knowledge. Lee happily sent me on my way. Kind, friendly Lee did not try to make a "high pressure last ditch effort" to keep me there. He just wished me well and said "I hope I see you again." (Little did I know Lee must be psychic.) We went to other dealers and engaged and learned bout other EVs. We found a lot of EVs to be a plastic, uncomfortable, cheaply put together with random EV tech thrown around that wasn't even on the same level as what Lee showed us. We thanked the other, low pressure, very friendly but not as friendly as Lee, sales people. We went back to Lee. There he was. Not standing impatiently at the front of the dealership, like so many sales people do. He was inside sitting and joking with other people. His face lit up when he saw me. The word destiny, came to mind. But I digress. I could go on and on about Lee. But I have to go to work. I ended up purchasing an Ioniq 5. The star of the show should have been the Ioniq 5. It is am amazing EV with a 10yr battery warranty. Not 8 years. Bumper to bumper warranty , for what seems forever and blah, blah, blah. If you want to buy an EV, Lee will show you what Lee Johnson Hyundai has available. He will explain and help you make a decision. That decision might be to leave and think about the purchase, to go check other dealers or whatever you need or desire. Lee will help you however he can, No Strings Attached (Not the *NSYNC album reference so no copyright infringement) It was a pleasure buying an Ioniq 5 from Lee Hanson at Lee Johnson Hyundai. ( Maybe the key is hiring Lee's? Who knows?) Also a big Thank You to Anthony Hawkins and Joe Frasquillo who I also meet at the dealership. Though not named Lee, they too were wonderful to talk with. I am very happy Marty

I purchased my vehicle brand new from this dealership and was promised free oil changes for life as…read morepart of that purchase. Scheduling my recent oil change was smooth and uneventful, which is exactly what I expected. Unfortunately, the experience completely fell apart when I returned to pick up my vehicle. At pickup, I was told I owed over $200 for the oil change. This directly contradicted the agreement tied to my purchase. When I calmly asked for clarification, what followed was one of the most unprofessional customer service interactions I have ever experienced. While another staff member was attempting to help me, an employee named Chris repeatedly inserted herself into the conversation. Her tone was sarcastic and dismissive from the start. She made smug facial expressions while I asked simple questions about why I was being charged for something I was told would be covered. At one point she smirked and laughed. When I asked if she was laughing at me, she responded with an exaggerated forced laugh. The interaction felt intentionally belittling. I was not upset about asking questions. I was upset about being treated with open disrespect while trying to understand why I was being charged for a promised benefit. This was not just poor service. It was humiliating and completely unprofessional. Customers should not have to argue to receive what was promised when they purchased their vehicle. Even more concerning is the behavior displayed during what should have been a routine conversation. This experience has seriously impacted my trust in this dealership. I will be extremely hesitant to return for service if interactions like this are considered acceptable. Thank you for responding. I want to be very clear -- the expectation of complimentary oil changes did not come from confusion on my end. It was communicated to me during the sales process and was a factor in my decision to purchase the vehicle. For the past four years, I have scheduled oil changes while noting that I was not to be charged, and both the Kirkland and Everett locations consistently honored that without issue. Because of that history, it is difficult to reconcile being told now that this was "never part of the sales pitch" or that it only applied to a limited timeframe. That does not align with my experience as a customer since the date of purchase. If this reflects an internal inconsistency between what was communicated at the time of sale and what is now being honored, that is something worth reviewing. I stand by my understanding of what was presented to me when I made the decision to buy from Lee Johnson, and I hope this can be addressed in a way that reflects the commitments customers rely on when making a major purchase.

Christina and Alex were great to work to get my 2026 Tundra iforcemax Platinum…read more Transparent and no-pressure environment with no vehicle add-ons. Friendly and quick experience finalizing the paperwork and taking delivery of the vehicle. Would highly recommend!

I recently brought my car to this Toyota dealership for what should have been a simple window…read morerepair, along with a separate bodywork repair that I was told would be coordinated the same day. Unfortunately, my experience started off very frustrating. When I arrived for my 7:30 AM appointment, the service advisor handling my repair said she did not remember me having an appointment. This was surprising since everything had been scheduled in advance. I also explained that I had arranged for the bodywork repair as well and that Juan had told me he would coordinate with the service department so both repairs could be handled while my vehicle was there. I had specifically explained when scheduling that I needed my car back by 11 AM because I had taken the day off from work and had a doctor's appointment about an hour away from the dealership. However, after speaking with Juan, the advisor came back and told me the body repair technician wouldn't even arrive until 2 PM. Instead of offering a solution or acknowledging the miscommunication, I was simply told that I would need to reschedule my appointment. This was very disappointing, especially since the lack of communication between departments created the issue. I was left trying to figure out transportation on my own so I could still make my doctor's appointment. However, things turned around when I spoke with Brandon at the counter. Brandon immediately noticed I was upset and asked how he could help. After explaining my situation--including that I had just purchased the car from the dealership, my previous vehicle had been totaled, and I was still waiting for my title and dealing with registration complications since I travel for work--he went above and beyond to help. Brandon kindly offered to cover the rental car so I could make it to my doctor's appointment and not have to stress about the timing or cost. His kindness, professionalism, and willingness to listen completely changed the experience for me. While the initial service coordination and communication could definitely be improved, Brandon's customer service was outstanding. Employees like him truly make a difference.

I dealt with Johnny who is a good dude. I'd buy a car from him again. He's got a good sense of…read morehumor, he's responsive, responsible, and knows how to make a deal happen. I felt comfortable in the office with my 5 year old. They were nice and found toys for him and let him roam about freely. They were largely responsive and helpful. With any used car dealer you have to be pretty firm and ask for a detailed breakdown of any costs. This is normal. I got a 2015 Nissan Leaf SL here for $4000. Plus taxes and title, registration, etc. Pretty darn good deal. The car has like 81,000 miles on it. A few dents. Otherwise it's pretty nice. 11 out of 12 bars left on the battery (LeafSpy showed 81% battery life), which is pretty amazing for the price, at least based on what I've seen around here recently. The car was out of alignment pretty bad, so it cost me like $500 to get that addressed. They had to tweak the front end a bit. I'm in Seattle and the best place to do that is always Truline in the International District. They're amazing. Otherwise no issues but the obvious dents I mentioned, and one tire is losing air. Normal stuff for a used car. They tried to sell me on an anti theft package but I declined. The only complaint I have is that this is an electric car, and it wasn't fully charged when I came by to look at it. I came all the way from Seattle, so we had to leave it charging overnight and I had to come back the next day on the train/bus. A bit of a pain, but I won't knock off a star for that. Me and my 5 year old got the chance to ride the Light Rail for the first time from South Seattle all the way to Lynnwood. Cool! Based on the other reviews, I think the people here get a bad rap but they all seemed like just normal people with families and stuff. I mean THEY'RE A USED CAR DEALER FFS. Everyone is trying to make a buck in this world, don't fool yourself. The experience I had was no different from the experience I've had at any other used car dealership. Maybe if you're stupid they would charge you for stuff you don't need; that is completely normal for a used car dealer. They're trying to make money. Don't be stupid. If you don't know how to buy a car, bring someone with you who does. This is just basic stuff fam. If you don't know how to assess the condition of a car, get it inspected. I feel like none of the complainers in here actually did their own diligence. Yeah it's a pain to get a car inspected, but if you don't, and there's some problem down the road? That's 100% on you. I only have the one pic of my car so far. I'll add more if I remember to :) I would buy a car here again. Thanks Johnny and everyone for making me a happy customer.

The reviews reflect this place well... holy unprofessional people that own/work here. They will…read morewaste your time with bs that no salesman is available at the moment you will have to wait days later you call back for a update and they say their system is down and aren't able to do any sales. Whole experience was horrible reason they at 2 stars

Wow! What a great experience! My husband and I went shopping for a car for me. I had in mind…read moreexactly what I wanted (I had done my research online). I test drove a 2016 Nissan Altima and I fell in love with it! We had the pleasure of working with the owner, Kyle. He helped us out 100%, made us feel comfortable, wasn't pushy and made it so we walked away with a great deal! We also met John and Eric, who were both very helpful and welcoming. I would recommend Corn Motors to anybody and as my husband said, when he is in the market for a new car, he knows exactly where he wants to go. Thanks again to all of you!!

First of all, avoid this place. Trust me, you can do much better. Unless you're into the check…read moreengine light coming on the day after you buy a vehicle because they have reset the codes without fixing the problems. In my opinion, if I wanted to deal with shady practices like that, I'd go buy from a private seller. Corn Motors cajoles you into removing your review of their poor services via threats to stop working on any issues you're having with their cars. This means they are extorting positive reviews and leaving a lot of people they've screwed over pretty much silenced. This is what they attempted to do with me and many others. The story: I bought a car on a Saturday with a check engine light on because they said, "We just got this car in and haven't had a chance to look at it yet. Bring it back Monday. Whatever that is, it will be repaired." No doubt? Okay, cool. Brought it back, left it there. They reset the check engine light, called me and said the car was repaired. I picked it up, and...nope. I groused about this to them and they said bring it back AGAIN and they'd have their off-premises mechanic fix it. They gave me the name and address of that garage, which was Budget Fleet. No doubt another shyster business, if they're working with Corn Motors. "Drop it off and tell them what's going on." So I did. In the meantime I had an actual garage, Conway Motors, give me a thorough inspection. As you can imagine, Corn Motors went back on their word, and didn't fix anything. Even though that was the agreement and they sent me all the way to Budget Fleet, they wouldn't cover the costs to repair anything. Mind you, the car they sold to me is unsafe to drive this entire time. So, yeah, I left a bad review. That's usually what happens when you screw people out of almost 5 grand by selling an unsafe vehicle, with your word that you'll make it right, and then just decide not to. That's what happens when you're a shady bunch. I get back in touch with them about jerking me around on the car, going back on their word, not doing the repair they said they would, telling me they did it when they did not, etc. That's when they tell me they can't work with me anymore because I left a bad review. How that pertained to the problem I do not know. Yes, after they broke their word, and jerked me around, I did leave a review saying the absolute truth. And how quickly they noticed. They must sit there hour after hour refreshing Yelp. Maybe if they spent more time worrying about doing right by their customers and less time sweating about what the internet is saying, they'd have a better reputation. If you don't want bad reviews, my advice is this: instead of blackmailing people to take down their bad reviews, stop earning bad reviews in the first place. I'd start by providing better, more honest service. Another thing that highly bothered me was the push to remove my mask every time I was there. The cutesy jokes about how it isn't needed, and it's hurting their feelings. I just internally rolled my eyes. I was not yet vaccinated and kept it on, thanks. I guess it goes well with how they reset the check engine lights on their cars. A practice which should be illegal in Washington state for used car dealerships. So the car you buy isn't the car you're actually getting. The reviews you read aren't the reviews that people actually left. Fraudulent practices in car business, and plain old liars in personality.  Shady salespeople, and a con of a dealership with what appears to be *a ton* of fake five star reviews. My advice? Dig a little deeper into what the lower rating reviews have to say. It's a pattern. This place is bad juju with a horrid reputation. If the salespeople here can screw you, better believe they will. Avoid at all costs. You deserve far better than their junky jalopies anyway.

great people and customer…read moreservice.......................................................................................highly recommend ! great prices

I purchased a car in october 2020 and then helped a friend buy a car from them this May. Both times…read moreI felt we were treated well and got a good deal for a used car. With my purchase they let me take the car on a 3hr test drive so I could charge the car EV battery to full and then drive till the battery was drained. Very accommodating Happy Customer

I needed a routine oil service and didn't want to wait weeks out for the appointment; Campbell's…read morehad immediate availability. Everything about my service experience was convenient and extremely efficient I was able to reserve a time slot for the next business day. Rob Vanheise was extremely professional, yielded excellent customer service. I greatly appreciate him remaining in contact during the duration of my service appointment, he provided full explanation of each recommended service. I also want to note that each recommended service was accompanied with a picture and rating to ensure full transparency. Auto servicing can be extremely time consuming which is why I put it off, Campbell's made my service extremely easy; I highly recommend this location.

I was referred to Ray "the best Nissan Salesman on the West Coast" by Mike, a customer…read more They must be out of business. I tried calling, on the number listed on their website 425-249-5999, them all day 1/11/2024; and the phone would ring and then disconnect. I used two different phones. This is a shame for I REALLY wanted to check out the deal Mike told me about. Now I'll try another Nissan dealership. I don't have time to waste.

I just wanted to say that the level of customer service I received in the service department was…read moreexcellent. Service Manager Jordan went above and beyond once again--taking great care of my truck and making sure I got it back on time. I've worked with her in the past, and I'm always impressed by how she makes you feel valued and treated like the customer always comes first. She truly looks out for your best interest.

Took my 2024 ram 3500 in for an oil change and was told it needed a brake fluid flush and a power…read moresteering flush. The truck has 6k miles on it. It costed $1450 on what should have been a regular maintenance oil change. I was hoping I could trust the service advisor on what needed to be done but this is insane.. don't think I'll be coming back as I feel like I was takin advantage of.

Title:Avoid this dealership unless you're working directly with Kaelynn…read more I purchased a 2018 Cadillac XTS from Excellent Choice Auto on June 3rd. While Kaelynn was absolutely wonderful to work with, the rest of this experience was a complete mess. Kaelynn was the reason I chose to buy. She was upfront, respectful, and truly gave me confidence in the vehicle. She even worked out a solid deal for me. I trusted her so much that I sent the down payment before ever seeing the car in person. She is a preacher's daughter, and her integrity and professionalism reflect that. If this review were about her alone, I'd give 5 stars across the board. When I arrived to pick up the car, Kaelynn was off, and I was referred to a salesman named Sam. At first, he seemed cool. He picked me up in the Cadillac, and the car looked great -- but I now realize he never offered me a test drive. I was told the car went through a multipoint inspection and that I'd be provided with the paperwork. I did get a Carfax report, but no inspection documents were ever given. I waited a long time at the dealership while they worked on the paperwork. Sam showed me other cars -- probably to buy time -- but never once did a walkaround of the actual vehicle I was buying. I foolishly trusted his word. After I signed everything and took ownership, I went outside, opened the door, and saw what I thought was a spill on the driver's side lower door panel. I asked Sam for a cloth and spray, and when I looked closer, I realized it was chew marks -- likely from an animal. I immediately contacted Sam and asked if I could swap the car for the Audi I had also been interested in (priced similarly). His response? "That vehicle is yours now. We can take it in as a trade on the Audi, but we can't swap them. You signed the contract." So much for customer service. The moment the deal was done, he made it clear I was on my own. Fast forward just 10 days to June 13. The car had less than 500 miles driven since purchase, and it broke down. After filling up with gas, the gauge didn't reflect a full tank. Then the engine began sputtering. Stabilitrak and check engine lights came on. My speedometer stopped working entirely. I had the car scanned at AutoZone and it came back with several codes: U0073 - Control Module Communication Bus A Off U0100 - Lost Communication With Engine Control Module P0700 - Transmission Control System Error U0101 - Lost Communication With Transmission Control Module P0442 - Small EVAP leak And more This isn't wear and tear. This is major electrical and transmission communication failure -- days after I bought it. And I barely drove the car (just 400+ miles). I texted Sam and called him -- he never responded. Eventually, he started rejecting my calls entirely. Thankfully, Kaelynn stepped up again. She followed up with the mechanic, reassured me, and even apologized for referring Sam to me. She showed more professionalism in one call than he has this entire time. Now I'm stuck with a car that might not be safe to drive. The warranty they included forces me to pay for a tow back to the dealership (68 miles), and my insurance only covers 15 miles. That means I'd have to pay about $5-8 per mile out of pocket -- plus a $300 deductible -- just to get them to look at the car. I'm now exploring whether I qualify for the Carfax Buyback Guarantee, because this situation is completely unacceptable. This car clearly had issues before I bought it, and I was not told the truth. Kaelynn: 5 stars. Sam and the dealership's behavior after the sale: 0 stars. If you're buying from Excellent Choice Auto -- work only with Kaelynn. If she's not available, I suggest you look elsewhere.

Sold me a truck with a cracked block and needs new motor.. drove it 6 days blew head gasket. I had…read moreit fixed out of my pocket. . Just to find out the block was cracked.. thanks for notbing!!

This hands down the smoothest purchase process I've had to date. Thank you to the internet sales…read moreteam, finance and General Sales Manager for working the deal to match my requested down payment and even processing the finance paperwork up until I needed to leave. I was in and out within 2 hours.

I recently purchased a Tesla and had a great experience working with Seim. From start to finish, he…read morewas professional, knowledgeable, and genuinely helpful. He took the time to answer all of my questions, made sure I understood the features of the car, and never made me feel pressured during the process. What stood out most was his patience and attention to detail. He made the whole experience smooth and stress-free, which I really appreciated. Buying a car can be overwhelming, but Seim made it feel easy and even enjoyable. I'm extremely happy with my Tesla and grateful for the excellent customer service I received. I would definitely recommend working with Seim if you're looking to purchase a vehicle at Kia of Everett.

1st time stopping by and I asked if they had any fastener for a license plate for my vehicle. The…read moreresponse? "I don't knowwwwww. That's all we got (points at the wall). I proceed to ask, "ok, do you guys have a 1/4-20 screw or an M6 bolt?" The response again "I don't knowwwwww. Why don't you come back here and take a look?" I proceed to follow but stopped where it looks like only employees can go. The lady proceeds to head to the back as I waited. Then I hear "well the guy is supposed to come back with me, blah blah blah". I'm not sure if she's just having a bad day or what but, I recommend you find a different job. This job requires customer service (which you lack) and the knowledge of at least what the store sale and general automotive stuff. I'm not surprised about the other reviews 3 stars and lower.

Dude just hung up on me once I started asking if they had a part in stock. Guess he couldn't be…read moref*cked to look lmao