Deplorable experience with this dealership. I caution anybody, particularly , women, who need help with any issues with their car. I own a 2020 Kia Telluride, and took it to a Kia dealership after my car would not start, basically due to a dead battery. Their customer service was horrendous.... and honestly that is a compliment.. They sat on my car for over three days, did nothing, (other than suggest nearly 3K in repairs and then, when I decided to have my car towed to a more reputable and trustworthy dealership,I get a call while I'm busy at work, from the tow truck driver saying they are refusing to release my car unless I pay them a over a $215 diagnostic fee) They ultimately did not charge me and "graciously" allowed the tow truck driver to release my car, but not without frustration, stress and hassle. 50% of these charges/repairs were confirmed by another dealership that did not need to be done. Then they refused to give me a rental car, after three days, without a vehicle, paying an uber to drive me to and back from work, then again, when I asked for a rental car, their customer service response (Betty I believe) was "well you can call enterprise if you want ". I have screenshots of the texts to prove it. I made the horrible mistake of thinking that if I took my own Kia to a Kia dealership, they would treat me and serve me fairly and ethically. . Long story short, they cost me hundreds of dollars in transportation fees, did absolutely nothing with my Vehicle, other than to give me a quote for repairs that were not necessary. I am a single mother, exclusively financially responsible for my child. I am not pretending to be unique in that category...Nonetheless, I felt as though they could not care less about my situation, my lack of transportation and tried to burn me on repairs that weren't essential/necessary.., Here is a free tip for Kia in everett... Follow the golden rule. I teach my son that on a daily basis, who is 17 years old. Perhaps it might behoove you to teach your employees and customer service dept there as well. Pretend every customer is your mother... or your daughter.... Would you do that to them? Lesson learned on my end..... A costly one, but now I know what kind of people I'm dealing with at these types of dealerships. Totally disgusting. Proceed with caution... go elsewhere, unless you wanna throw hundreds to thousands of dollars out in the street. read more

Kia of Everett - Text thread between Kia's customer service... After they had my car for nearly 4 day, doing absolutely nothing with it. - Car Dealers Near Me - Everett, Washington

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A big thank you to Betty Sidbeck! I am grateful to you and your help. The service you give is always 100 percent. I have a road trip coming up and was concerned about my temperature gauge, so I made an appointment. So Betty made sure everything was okay with my car and had my tires and fluids checked out too. Thank you again Betty for watching over me. I appreciate you so much and love my KIA! read more

Update: The dealership did follow up with me and ended up getting me LEM plates and also paid the plate fee so I didn't end up paying for 2 sets of plates. This was much appreciated. This dealership doesn't seem to be very good at listening to its customers. First, while they did find me the car I wanted at another dealership and brought it in for me, they installed some useless device that makes your brake light blink, for which they charge an obscene $500, after I had explicitly told them more than once that I DID NOT want on the car. They ended up not charging me for this unauthorized installation, though they also refused to remove it from the car. In addition to this situation, when I was signing paperwork, I asked for them to get me a Law Enforcement Memorial (LEM) license plate, rather than a standard WA plate. They told me they couldn't do that, which I know to be a lie since my wife recently had Audi do this for her new car. To make matters worse, I received a call from someone at the dealership a week or so later telling me that they could, indeed, order me LEM plates. They emailed me a form to fill out and send back to them, which I happily completed and sent back. I just picked up my new plates yesterday and, guess what? They are standard WA plates. WTF?!? Why bother telling me you can do it and then just NOT DOING IT? Overall, this was a very poor customer experience and would not buy here again and cannot recommend Kia of Everett. read more

No high pressure sales. Erik and his team are top notch! They listen, help find you the right car, work on price, and find the best financing available. Kia of Everett is always my recommendation when I know someone is looking for a car. (And their service department rocks, too!) read more

My hybrid plug-in car had an engine light on so I schedule a month out which was their next availability. There weren't any loaner cars at the moment but they did give me the option to wait an hour since someone should have been returning their loaner by then. It worked out and I got a loaner. I am thankful I had that option since my engine needed 3 weeks to get it all fixed. Happy with the customer service with JP and Nick! read more

Kia of Everett - Service intake and outtake garage - Car Dealers Near Me - Everett, Washington

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Bought my car from this dealership. Had a great experience working with the sales team and technicians. I was very specific about my requirements for may daily commute car and the price range. They had a few 2024s left and gave me a very good deal that fits to my requirements. Absolutely happy about the package they offered. Took my car for service - it was a pleasant experience as well! Overall very satisfying. read more

Best car ever I love my Kia thank you...my Kia was not that expensive I haven't had any problems and it came with free oil changes. Great lot!!! I love you all read more

This hands down the smoothest purchase process I've had to date. Thank you to the internet sales team, finance and General Sales Manager for working the deal to match my requested down payment and even processing the finance paperwork up until I needed to leave. I was in and out within 2 hours. read more

My wife went in for a regular oil change and the tech said she needed a new air filter and a new cabin filter. In addition to the highly marked-up parts, they charged her $100 labor for the 5 or less minutes it took them to install the two filters. I went in to discuss a refund and it had to go all the way to the General Manager who offered me $60 back (of which $30 had already been acknowledged as an "error") because he has to pay his highly trained techs for any work they do... I guess they pay their mechanics about $600-700 per hour there. Clearly this business thrives on gouging uneducated customers like every other dealership. I thought they were different, as she had never had a bad experience in years of bringing her car there. So we will never bring another car there for service, and I will approach another dealership to buy the new Sportage I was considering. Smart business decision, Kia of Everett! read more

Arrived and test-drove a car, only to learn later that they had switched out the car without telling me as the previous one had sold already. Only noticed because the VIN numbers didn't match up. Sales person was mostly interested in one thing: Saying it's not her fault. Fantastic. Tried again for another car. Was advertised as CPO. They had swapped out a single tire - different brand, at least 4/32 more tread. If I wanted to buy a lop-sided car, I'd go to the salvage yard around the corner. Had two different sales people tell me that it's okay to scan cars with an ODB2 scanner. When their GM showed up, she told him that I went ahead without her permission. Just an all around dreadful experience. read more

We ended up visiting the dealership several times before we actually purchased our EV6. Everyone we spoke with (Brandt, Xavier, Seim and Izzy) was friendly, helpful, and knowledgeable. Seim ended up completing the sale and made sure to answer any questions about our new car before we drove away. I would definitely recommend this dealership for anyone wanting to purchase a new car! read more

Don't trust them!! We had an agreement for me to purchase a vehicle. It was 6:30 PM their time and Rob Miller suggested that we finish the paperwork in the morning, I agreed. They called in the morning to let me know that the car was sold to someone else. They said they have another of the style I wanted, as they said, " it's the same car". I asked for photos which showed that the drivers seat was damaged. I was told that they will try to undue the other deal and check to see if the seat can be repaired. They said "I'll get back to you in 1 hour." I'm still waiting for the call back. This is why car salesmen have such a bad reputation. read more

I'm sharing an unpleasant experience I had with the Kia of Everett team in October. After some negotiation, I was presented with the an offer from Rob for a 2024 Kia Telluride SX Prestige X-Pro. I accepted the offer and travelled up through rush hour traffic to purchase the vehicle. After waiting about an hour, I was presented with the final numbers which were not in line with what Rob presented. The interest rate had increased to 6.5% vs. the 4.99% that was in their written offer. The sales rep (Shek) then pulled in Jake who explained that the dealership had made a mistake in the offer and couldn't provide both the $1500 rebate and the interest rate at 4.99% in the written offer. I asked them to take the loss and make right on the written offer I received, and Jake declined. The Kia of Everett team presented me with a written offer and then reneged on the deal because 'they made a mistake' - thereby making it my problem. Not only did they waste my time, but I now have an unnecessary hard credit pull on my report. Couple that with the disappointment of expecting to come home with a new vehicle and walking away with nothing but lost time and frustration and you have a downright terrible customer experience. After reviewing the scenario with the GM Erik B - I was also informed, after the fact, that they did not want to honor the trade in price that they had offered on my vehicle. Sounds to me like Rob made a bad deal and instead of making it right and eating their loss, they decided to repel a potential customer for life. I would never consider doing business with these shady people again. Buyer beware. read more

Don't ever go to there service department. They are the most unprofessional and rude people working there.made me very uncomfortable with having them work on my car.if I could give 0 stars I would.they are horrible with follow up and caring for there customers. read more

Outstanding car buying experience!! Found the perfect car that meet all my requirements. Initial salesman was positively engaged throughout the entire sales transaction, when passed onto the finance manager for closing, Kyler, was professional and outstanding. During several follow up visits to location, additional salesperson, Keith, was customer service proactive to ensure my follow up questions were satisfactorily answered. M. Herrington read more

My husband and I have been looking at a specific car for months, Kia of Everett had it with 3 different tiers. When I called to get some information on the car I spoke with Cody, who I believe is a Customer Service Rep. He was very patient and explained the differences to us. Ultimately we waited too long to come buy it and they no longer had one on site. Jake, the sales rep, was able to take us on a test drive of a similar vehicle and helped us preorder the one we wanted. Jake made the whole experience easy and mostly painless. So far we are loving our Niro Plug In Hybrid. read more

Kia of Everett - Kia Niro Ev Plug In - Car Dealers Near Me - Everett, Washington

Ladies you are safe here!!! So let me start off by saying that I've been in the car sales industry as a manager over the years. Being a female it's always interesting to see how a dealership will treat you not knowing this information. I needed to sell my car it was a 2021 with 35,000 miles on it, Acura RDX. I filled out the KBB offer for cash. And I was contacted by two different branches. The other branch turned out to be one of those branches you do not want to work with. What I did was I leveraged myself as a consumer between the two locations. I told them both what I was doing and got the best offer. When I went to Kia Of Everett I was greeted by a gentleman name Ren. We hit it off right away he was very open and forthcoming and made it sound so simple. I told him about other location offering me and he said I'll give it to you no problem, I'll match that offer. I sat with him for a little bit he even offered to help me out with depositing the check because I was going to be gone. I went back to the other location and told them and they held it against me and said I was out of line. So I contacted Ren showed up and he made the process so simple. I felt like, I can't even put it into words he just made it easy. Put it like this, I drove away without any paperwork and gave him my car he had to send me pictures of the actual information that he was submitted to the DMV. Because I just signed it all. That's how comfortable he made me. Ladies if you are looking to buy or sell a car I can tell you enough that I would trust Ren with just about anything. He is the type of guy that will take great care of you. The location takes great care of their cars, he said they're going to put a couple grand in my car just to sell it and it's basically brand new. Not many locations go out of their way to treat their customers so well. I spoke to many people while I was there and they were all happy fun people considering it's 2023 and it's hit or miss. I can genuinely say as a Yelp elite that I would recommend this location to every man woman and child I know. Good businesses and excellent customer service are hard to come by these days. It's an art that is lost. I command this location and I commend Ren for just being an all-around great person. read more

We worked with Rob and Shek to complete the lease of a new Kia EV6 today, and we couldn't be happier. They were friendly, professional, and most importantly honest! We had a bad experience with a different dealer earlier in the week, and I shared my experience with Rob. He was very understanding and empathetic of what happened. Given my experience, I had him run numbers on several different cars with several different lease options. He and the team worked hard to earn my business. They provided very clear and thorough communication through the process. Upon deciding that this was the car we wanted, we called and were able to finalize the negotiation over the phone. When we arrived at the dealership, everything matched our expectations - the car, the features, the model, and all of the numbers were exactly what we expected. Kudos to Kia of Everett and to Rob & Shek! read more

Way to go Kia of Everett. I called and I asked about pricing. I went with your online quote from your website, not the Kia website. YOUR website. We did a test drive, and handed the paper to the sales person with FICO 8 scores from the three majors credit bureaus. All paperwork in order, etc. you came back with something so far off that it was laughable. Even though the paperwork says it was the deal and would expire in x days. Somehow you did not have "everything" included on the website and in the "transact deal". Dealer accessories were accounted for in the pricing and yet you still are trying to charge $150 per month more on some sort of hidden pricing structure. Thank you for easing my time. read more

Kia of Everett - Pricing online vs in person. - Car Dealers Near Me - Everett, Washington

Our third time purchasing a Kia from Kia of Everett :) thank you soooo much to Laurel & Karina for all your help. We appreciate you. read more

Kia of Everett - :) Karina - Car Dealers Near Me - Everett, Washington

Scammy... shady... pushy, manipulative, rude, condescending - pull all the salesman tricks trying to get you to sign your name on offers they haven't even made you yet to scam you into uninformed purchases. Inspired me to go ahead and check out Carvana so as not to deal with people like this again. read more

Avoid doing business with KIA of Everett. Brought my car into the service department for a relatively minor repair related to a recall. The service department technician handed me a list of $2,000 worth of repairs that he deemed "immediately necessary." However, another dealership in the area determined that none of listed repairs were needed for a car with just over 30,000 miles. Adding insult to injury, repair technicians from KIA of Everett stole several items located in the back of my car. Thieves at least have the decency to wear a mask; dealerships just put on a suit and tie. It's just not worth the risk. Go anywhere else. read more

After talking with sales person and setting up a meet the next day. We arrived at the agreed upon time, She wasn't there. We waited awhile, asked if someone else if they could help us. No one want to cut into her deal. We left with someone following us saying "come back tomorrow, she'll be in". Why bother, drove up to Burlington and got a better deal on the same Soul we were going to buy in Everett. Thanks though, your lack of concern saved us almost $1.800. read more

My name is Yvonne Ingram and I had a service appt on May 29, 2025 for recall related to the horn assembly. I was met inside by Morgan Keeten. I met him previously in April when I had an issue after my oil change and my son was with me. On the 29th he met me and said Kia had a loaner vehicle for me because it was going to be a couple of hours before the car would be ready. He spoke with the lady behind the desk and said make sure you take care of Ms. Ingram and put her ina nice vehicle. The lady said ok. Morgan turned to me and asked how I was doing and I said I'm doing good. He then said, don't you have a son? How is he doing! Are things ok with him? Whoa! He remembered from the April visit of about 10 minutes that my son was with me! I was blown away at his thoughtfulness! He was very upbeat and we are both from the southern states and we chopped it up for awhile! This is great customer service. The techs remember you and treat you like family. He kept me updated on my car and it was done in less time. He walked me to my car and we shared some laughs before I left. Thanks Morgan for being a great guy! read more

So we have been a Kia family for 15 years--and our next vehicle WILL NOT BE A KIA. Let me explain why--we paid for an upgraded maintenance package which is supposed to include a car wash/vacuum with all service. (None at any time we have brought our vehicles in.) My car is still telling me it's time for service because the service department did not reset it--(even when I reminded them at my last visit.). Next--just paid $4500 for an out of warranty repair--& the car is undrivable and giving us the same warning as before. We have to pay to have it towed AGAIN--& there are no service appointments for over a week on a problem they were paid to fix? Third--why offer to a buyer remote start/door locks as a feature when at 1 year, you get to pay for a selling feature to a vehicle?!! In summary--Kia got greedy and no longer a good value for your $$. Skip it and go to Subaru, Toyota or Honda. That's what we are doing. read more

Typical bait and switch. Was texting and emailing with Kat about a unit I was looking at. She said it was available. What happened when I got there? That unit was already sold to a customer "BUT WE HAVE OTHER UNITS AVAILABLE!" The "other unit" was a different model. read more

Kia of Everett will happily sell you a car, but good luck getting any warranty service. We love our Niro EV, but it suffers from a known issue (Kia TSB 234) that they are unable or unwilling to fix. We have had the car in 4 times for the same issue. They have replaced the motor, reduction gear assembly, and mounting brackets per the TSB but the issue persists. The last time I was in, we weren't even out of the parking lot and the mechanic identified and acknowledged the issue, but when speaking with the mechanic and service manager afterwards, they said that "they need to record the sound to send to Kia to get authorization for a repair and that's hard so.... come back later?" Literally said that to me. A year later and the drivetrain howls at highway speeds and the service manager will not return my calls. If you are looking for a Kia, buy it someplace else. read more

Leased an EV9. Was told we would receive a Tesla supercharger adapter back in mid January. It's two months later and still nothing! Zero complaints about Izzy and Quincy who helped us lease this car, but BEWARE what this dealership promise and way under deliver when making a buying or leasing a Kia EV vehicle! read more

Just steer clear from service. They can't do very basic things correct. Like an oil change .... I could write a novel on two experiences. But my suggestion is just go get service somewhere else. read more

My car recently broke down. It ended up being an extended recall issue and my 2012 was given a brand new motor on Kia! My service advisor, Betty Sidbeck, was so amazing! She was incredibly kind and kept me posted on my cars status every step of the way. She also made sure I received a rental car for my convenience. They all made a stressful situation no feel so tough. Thank you guys! read more

Shek from sales was great. There was an airbag safety recall that the service team missed, so it took a few extra days to address it and finish the sale, Shek helped to facilitate the process and kept in communication with me. read more

Salesman Jake and there Management Jeremy is a bunch slimes. They wasted my time. I was trying to buy a car there and they end up selling the car to another customer. Test drive the car, went through the process, negotiated. read more

Kia of Everett - Kia of Everett Flaked out! Don't ever go there to buy your car. - Car Dealers Near Me - Everett, Washington

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These folks take care of me whenever I visit for a test drive, purchase/lease, or servicing. Very professional.

My wife wanted to "look" at a new car for her. She had her eye on a Kia Forte at Kia of Everett. We were met by Mark, who was one of their salespeople. Boy, did we luck out. Mark is a great salesman and very easy to work with. He made buying a new car very easy and non stressful. In fact, all the people were super frindly. Dewey, the finance guy was extremely helpful I highly recommend this dealership. read more

I was very pleased with the service I got at Kia of Everett. I bought (leased) my 2022 Kia Niro EV at another Kia dealership. Love the car, but the air conditioning (heat pump) was making a hissing sound inside and a pump sound outside in the motor compartment. I suspected that the heat pump wasn't working but the first dealership wouldn't believe me. At Kia of Everett I showed what was going on, and sure enough it appears that the heat pump hadn't ever been charged with coolant (at the factory). They fixed it immediately under warranty and now I have nice cold air! Thank you Kia of Everett!! read more

Apparently this Kia is a franchise and is uncertain on whether they will honor pre-paid service agreements and offers available readily in California. Wow, guess my car will never be returning to this dealership for anything. AND I will never purchase another Kia AGAIN. This definitely should NOT be called a "service" center... read more

One of the best customer service and sales experiences I've ever had. Bought two Tellurides from Jake Bomer. He was fantastic every step of the way. Kenneth the sales manager was also fantastic, as he was a huge help in locating the color combos I wanted and getting them to the dealership fast! Erik the general manager was also a pleasure to work with. Will definitely do business here again. Great group of people!! read more

Had an appointment for an oil change and front tire change. JP was my service advisor, and he did a great job keeping me in the loop. I went in on a Saturday and they were absolutely swamped, honestly didn't expect to get my car back that same day, but JP and the service department made it happen. Very happy with my new tires. read more

Brandt Franzel of Kia of Everett was great! He was knowledgeable, friendly and really helped us throughout the entire process of buying a new car. We strongly recommend Brandt to anyone looking to buy or sell a car! read more

I have had my EV6 for over a year. When there is an issue with the car, be prepared to wait to get it in for service. They are still at least two weeks out. for a diagnostic appointment, same as when I purchased the vehicle over a year ago. The first thing they want to do is run a diagnostic on it which they say takes half a day. My work schedule doesn't allow that and first time I came in they went above and beyond and got me a loaner car. I now have another warranty issue with the vehicle and they want the car again for half a day just to find out what's wrong with it. I asked Dylan for a loaner and it seemed he was making sure I didn't get one. I asked him to go above and beyond and he said no. While on hold, the recording states "you're treated like family, they find solutions, are accommodating, friendly, and kind". There is no easy way to get service from this Kia. Not accommodating at all. When vehicle shopping, make sure you're looking into how the service department treats you. read more