Good for a cheaper car, but not for the amount of money we spent.
I've been looking for a used Toyota 4Runner TRD Pro, and saw on CarFax that there was a 2018 in Everett with a 3rd row seat. We emailed about the vehicle, and Mike Pewitt responded promptly. We talked on the phone, and Mike was delightful to interact with, informative, kind and respectful. We loaded up the family, took the ferries, and got there to find CarFax was wrong, there was no 3rd row seat. But the folks at Rodland Toyota were great to work with. After a test drive and deliberations, we opted to buy the 4Runner. Mr. Pewitt told us the only glitch was that the seller only gave them one key. The gentleman in the finance office assured us we would not leave until we had TWO keys. We bought the $$$$ extended protection plan. However, when we were finally ready to drive off, there was only one key. They told us they would make sure we were able to get the key.
We told them we would be unable to drive back to Everett to get it, because we have jobs and a toddler and a nursing baby. A couple weeks went by, and we had to email about the key. We were told we could go to Everett for it. Everett again is not an option for us. We asked if a Toyota in Tacoma could, but then we would be paying the $360 plus $5 bridge toll.
We had to make several phone calls and finally arranged that if we drive to Auburn (about 40 minutes, still a journey), we could get a key made there.
Be careful: Just because you buy the protection plan, it doesn't mean the dealership won't balk at having to shell out $360 or come to you to get you something like your second key.
Overall, we liked Rodland Toyota, we liked the folks there that we interacted with, but we felt like after all the money we spent (we're on a tight budget now and working extra hours to make ends meet), they were still tight-fisted.
TO add to that, they had said they would have the new plates mailed to us. At the dealership, they made it sound like they were trying to make everything very easy for us. However, the paper taped to the rear window, dated 7 weeks out, had mere days left before I had to go to the department of licensing myself and collect the plates myself--I needed to go to the department of license on a Friday, before my the paper one expired on a Tuesday, despite being told at Rodland Toyota my plate licenses would be delivered.
2 out of 5 stars read more