TLDR:
I wish I had avoided this place, AND I DO NOT RECOMMEND THEM AT ALL. They lied to my face repeatedly both about the condition of the car I bought and their willingness to fix any problems I might find, took my money, and now are completely unresponsive when I found problems.
I bought a car from Lynnwood Honda without getting my own buyer's inspection done first (which I have always done until this time) ONLY BECAUSE they gave me a vehicle inspection report showing that the car was in great condition, with nothing wrong. That document turned out to be fraudulent, nothing but lies. Now, rather than address the issues with the car, they're ignoring me. Legally, their verbal promises mean nothing; the only things that would push them to keep their promises are their honesty and integrity, which based on my experience are non-existent. And in Washington state, the "lemon law" only applies to new cars. So now I have to take them to court for giving me a fraudulent document that isn't worth the paper it's printed on.
No matter where you decide to buy a car (just do yourself a favor and DON'T buy one here): always, always, always, get a buyer's inspection from a reputable place BEFORE you buy a car. DON'T rely on anything the dealership gives you. Ignore anything they say; they cannot be trusted. Spending a couple hundred dollars will save you so much time and money in the long run.
LONGER VERSION:
The people at Lynnwood Honda talk a really good game about how customer service oriented they are and how much their reputation means to them, but based on my experience it's all BS. I bought a Lexus (a trade-in) from them. There was a noise during the test drive which turned out to be a bad water pump, which they replaced. They said the car had just come in and they hadn't inspected it yet. I waited a few days for them to fix the pump and do their vehicle inspection. I went back, they said the water pump was replaced (it was) and the rest of the inspection report showed that it had no other problems, so I bought it. I told them that I was going to have my own buyer's inspection done at a Lexus dealership, and they said no problem. They told me several times that if the Lexus dealership found anything that Lynnwood Honda missed, that they would take care of it.
You can probably guess what happened next. The Lexus dealership found thousands of dollars worth of repairs that need to be done (primarily a "severe" oil leak that will cost almost $7,000 to fix all by itself), including stuff that would literally be impossible to miss. For example, the hood supports don't work so the hood won't stay open. (Fun fact: the Lexus tech also said that it looked like somebody tried to clean up the oil leak with brake cleaner. So *somebody* knew there was a serious oil leak and, rather than fix it, tried to hide it.) I forwarded the inspection report to the salesman (Ken) and the sales manager (Anuj), and they pretended that the hood supports were the only thing wrong, and that they would replace them. When I asked about the rest of the issues in the report, I was referred to some other manager (Keith). He left a voicemail saying they would replace the hood supports; again, totally ignoring the main issue. So I forwarded the inspection report to him and asked about the other things wrong with the car. He never responded to my email. I sent follow-up emails for the next couple of weeks, also ignored.
And that's where things stand as of now: they're not responding at all, not even about something that they've already acknowledged is a problem and said they would fix. So now I have to go through the hassle of suing them. We all know the reputation/stereotype of used car salespeople being liars and thieves. In my opinion based on my experience with them, the people at Lynnwood Honda live up to that stereotype, in spades. read more