Just wrapped up an outstanding purchase of a Porsche 718 Spyder RS from Quality Auto Center in Lynnwood, WA. Flew in to see the car in person, and the experience was first-class from start to finish. Cole met me at the airport, walked me through the car in detail, and made the entire process smooth, professional, and enjoyable. The car was exactly as represented -- absolutely exceptional -- and everything was handled with care and precision. The vehicle is now on its way to me, and I couldn't be more excited. If you're considering a high-end or specialty vehicle, I highly recommend Quality Auto Center -- and be sure to ask for Cole or Keon. A true enthusiast experience. read more

Quality Auto Center - SPYDER RS - Commercial Truck Dealers Near Me - Lynnwood, Washington

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I purchased a used 2018 Toyota Highlander from this dealership and within the first two weeks began experiencing multiple issues including warning lights, brake switch problems, "braking power low" warnings, and electrical/safety related concerns that at one point left the vehicle unable to start or move properly. When I contacted the dealership for assistance, I explained that I have children and that this was a major safety concern. I also explained that I could not safely get the vehicle there myself and could not afford a tow truck. Initially, I was told they would need to ask the owner about helping with a tow, but nobody ever followed up with me. When I called back, I was then told there was "no way" for them to get a tow arranged. Because of this, I was forced to manually bypass the warning/code issues myself just to get the vehicle drivable enough to make it from Mount Vernon to Lynnwood. During that drive, I had no functioning brake lights or turn signals, which made the situation even more dangerous. Despite explaining all of this, I felt my concerns were brushed off. When I finally arrived, I was told they "didn't HAVE to help" me, but that they would once the vehicle was there. At one point, after expressing frustration and mentioning possible legal action, I was also told that if I pursued that route they would not help me or fix the issue. Since purchasing the vehicle, I have also discovered that both the engine air filter and cabin air filter were extremely dirty and appeared to have been neglected for quite some time. These are basic maintenance items that should have been inspected or replaced prior to sale. I also later learned the vehicle originated from Canada, which explained why there was limited history available through Carfax. While I did notice scratches and dents at the time of purchase, I was disappointed to later realize there may have been additional history I was unable to fully verify beforehand because Canadian vehicle history does not always appear the same way on U.S. reports. To be fair, the dealership ultimately did fix the issue and paid for the repair. However, the way the situation was handled from the beginning -- especially considering the safety concerns involved -- left me with very little trust in this business moving forward. What makes this even more disappointing is that I traded in my nearly brand new Toyota with only around 25,000 miles on it because I trusted this dealership and expected the vehicle I purchased to be properly inspected and reliable. I would have never traded in my dependable, nearly new vehicle for something this unreliable had I known the condition this vehicle was actually in. I understand that once a used vehicle leaves the lot, responsibility largely falls on the buyer. However, customers still expect vehicles to receive thorough inspections and to be reasonably safe and reliable at the time of sale. Unfortunately, this experience was stressful, disappointing, and has left me questioning how carefully these vehicles are actually inspected before being sold. read more

Best dealership I've ever been. They showed very great service. It was great experience with them

Woke up one morning wanted a Z car. Started online search found several cars most of the vehicles had sold. So I went to Q Auto I liked the 350Z and older 2003 year I test drove it. I previously owned a 240z when I was much younger. The car was very fast. The only problem I have found was the day after I purchased the car it rained and the car fish tailed I was able to correct. I drove it to Les Schwab and was told the tires were mix matched and from 2009. So I bought new tires. I had good time there the collection of vehicles very wide Porsches, Corvettes and BMW amazing. The rating would be 5 star the tires were old better inspection or just passing it on read more

I've purchased 2 cars from them over the years, but TBH they don't inspect the cars very well on intake. Both cars I purchased ended up having serious issues. I don't think they knew, but i also don't think they try very hard to find out. Its a good policy anyway to get a PPI, but here you MUST get a PPI. Other than that, nice folks that are easy to deal with. read more

John and Keon were outstanding during the entire car buying experience. I bought an older Toyota Highlander hybrid. They even let me take the car to my mechanic 45 minutes away for a pre-purchase inspection. The final negotiation was short and straightforward. I will be back in the future. read more

First time I ever purchased $100,000 car that needed tires, brakes and rotors upon arrival. See attached photos for details on my $4000 surprise! It was also missing a mudflap. Again, first for me, Buying a car that had a missing part! There's a difference between looking for a buyer and looking for a customer. Obviously, they aren't looking for any customers or repeat business because this car deal had no integrity and Was a perfect example of a shady car dealer living up to their reputation. If you can afford a $4000 repair bill after being promised a pristine vehicle, this is the dealer to go to! If you've ever wondered why car salesman rate low on honesty/confidence level, here you go. read more

Quality Auto Center - Commercial Truck Dealers Near Me - Lynnwood, Washington

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Keon and the team did a fantastic job orchestrating the process for me when it was such a big purchase. I appreciate his attentiveness and Christian and Ana's responsiveness to paperwork questions. It's been quite the wait for this car, and I appreciate the high-end yet start-up-like experience they provided. It was very special. read more

Just finalizing my purchase the whole process taking less than two hours including test drive. The price was fair and negotiation was clear and concise. I will definitely recommend the dealership. read more

Love my new car ~ thank you to Mike and his team for making this experience fast and easy!! Excellent service read more

Quality Auto Center - Working with Mike and his team was excellent... so fast and easy. Thank you Mike for my new beauty of a car. - Commercial Truck Dealers Near Me - Lynnwood, Washington

UPDATE: 11 months after purchasing this vehicle, after being told that it was in great condition, there is a large amount of rust going through my exhaust system and suspension. DO NOT TRUST THEIR INSPECTIONS! Thanks for selling me a lemon. I'd give zero stars if I could. UPDATE: Nine months after purchasing this vehicle, the entire car is breaking down. Thanks a lot guys, everyone should avoid this place, or absolutely not trust the inspections they provide. I doubt they even looked at the car. The response below indicates that I got it checked by a third party, which I did not do, as I asked you all to give me a report from your mechanics (So dumb to trust you). The vibration issue wasn't fixed at all, I just decided to keep the car as is because I did not have the time or funds to Uber back and forth from your shop. I already made at least 5 trips to and from the shop, and the car should have been ready to go from the start. I was straight up lied to about the tire depth. Two of the tires needed changed pretty badly when I bought the car, and I (stupidly) trusted them when they said that there's about 80% left on them. I also had to bring the car back twice to get a couple of other issues fixed I found before purchasing. I trusted them to tell me the truth and give the car a complete look through and inspection, and now I'm riddled with worries if they lied about anything else. I'm really surprised they have such a good rating, as that's the main reason I went to quality auto. It honestly might be because I didn't buy a Porsche or BMW, and they just felt that I didn't deserve a real, honest inspection of my car before buying it. I recommend anyone buying a car from here to get it inspected, and not trust them if they give you any info about your car. Thanks for taking the time to read this. read more

The sales guy that helped me out was great (thanks Sal!). I was pretty decided on what I wanted so skipped the whole "finding a car" process. Called in advance and when I got there it was pulled up out front for me to test drive. Sal was friendly and offered water and they had snacks which was great for my 8 year old (it would be cool if there was a TV or some kid legos or magazines or something but not a big deal, he had his tablet). Manager that helped out towards the end of the process was great as well, very helpful and kind. Waited a few days to give a review just to make sure everything went ok, and the car is indeed holding up just fine (2019 jeep compass). There is a small problem with the headlights that I'm sure wouldn't have been noticed by them (took me three days of driving to notice it myself) where they won't turn off and fog lights don't turn on, but for buying a used car that's to be expected. Reached out about the headlights today to see if there's anything they would be able to help with, while not obligated to help at all by any means, a different place I bought my last car from was able to help when I experienced tire problems 2 days after buying a car from them, so worth a shot. I'll update the review on how it goes with the headlight, but so far I'd highly recommend em! read more

I've been looking for a very specific used car for about 6 months. A bunch of cars that looked good came up on various sites, but after seeing them in person they just weren't up to snuff. Then I came across the car I wanted that was located at Quality Auto -- all the way across the country in Washington state (I was in VA). I sent an email and Christian got back to me immediately. He sent a bunch of pictures, I asked him tons of questions, and then we quickly negotiated a fair price across text. I thought the price was a tad high, but honestly if the car is as clean as it looked and I was told, it was worth it. Then Christian calls and says there's an issue; they can't release the car until a blower motor wire recall is done by the local BMW dealer. All good. He takes it over to the dealer and they work on the recall. He calls me a couple of days later and says that the dealer has spotted some other issues wrong -- including a faulty central computer, and a bad alternator -- and that they are going to take care of it with the dealer at no cost to me. This is where another dealer would have just let it go and I would have figured it out later (at my own cost). They took care of it 100%. After the car got back from the repairs at the dealer, Christian had it detailed and polished. Then the shipper came and picked it up and it was at my door. Today I noticed what looked to a little oil leaking so I took it to my local Indy BMW mechanic. He calls me and says that the oil is just trickling out from the drain plug that is stripped, and it will be a couple of bucks to replace. Then he asks me where and when I got the car because "it has been so meticulously taken care of" he cannot find any issues at all. He tells me it is literally the cleanest 2006 he has ever seen come through his shop. So, a special thank you to QAC and to Christian for setting me up with such a great car. I am going to use it for many years to come and hope to one day be able to leave it to my son! The next time I'm in the market for a used car the first place I'll check out is the Quality Auto Center -- even if it is all the way on the other side of the country! read more

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Really terriable experience here. The saleperson tried to lure people to place huge amount of deposit on the vehicle before signing any contract. They only told you the circumstance that the deposit is refundable but totally avoid to mention when the deposit is non-refundable. If you place the deposit, then they will use all kind of excuses to get rid of returning the deposit back to you. Please be really careful to this place. read more

Car purchasing was super easy with Laura. She was very friendly and very easy to communicate with. She had three cars ready for me right when I pulled up. Everything was explained clearly and ahead of time. The dealership had a good selection of luxury vehicles and a clean modern office. Laura and the rest of the staff were professional, friendly and helpful throughout the entire process and even delivered my new car to my door! Definitely would recommend. read more

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Watch out for deceptive sales practices. In a recent transaction I made it clear which bank (mine) I wanted to finance with and the bottom line is that although the dealership manager later admitted to me he knew they wouldn't be able to work with that bank, the salesman went ahead and listed that bank as lienholder on the title application after we completed the Purchase Order. The long and short of it is, they didn't follow the bank's very clear instructions as to what and how to submit to them, and even though the salesperson eventually apologized to me, the manager saw fit to keep my $1,000 down payment. The salesperson offered financing at twice the rate I was pre-approved for with one of their lenders and suggested I refinance. Pretty shady dealings, and in the end they could have returned my $1,000 and just sold the car to someone else. The excuse for that given was the several days they took the car off the market. But if they had just followed the bank's instructions, it would all have been have been done same day. I made it clear I would only deal with "bank X". So THEY caused the delay--not me--- and used that to keep my down payment. I'm still trying to collect it. Shameful. read more

Purchased a used vehicle on line and had it shipped in 22. the car was blowing blue smoke and excessive oil consumption right away. Quality said they would make it right and paid to have the spark plugs and two coils replaced. This didn't fix the problem. they stopped communicating at this point. I took the car to a mechanic of my choice and it needed a Whole top end re build. new pistons, valves, seals and cylinder's bored. 8,000$ later still having issues. don't be the next victim. read more

I ended up not buying a vehicle right now, but sales personnel was very , prompt, professional, courteous and accommodating. They sent photos as well as answered all or questions and concerns. read more

We bought a Honda Odyssey from QAC in 2016. I would love to give them 5 stars, but something went down that knocks a couple stars off. THE GOOD: The buying experience was awesome - no pressure, told us (almost) everything we needed to know, purchase process was great. John Zeisner was our sales guy and he was excellent in every sense. They are clear (as are most dealers) that their cars don't carry warranties. Says so right on the sticker on the car. So far, so good. Except that our car has an issue: there's a problem with the engine cylinder design that led to class action suits in both the US and Canada (this is a Canadian-made Honda). Honda responded by extending the warranty and covering the Very Expensive Repair. We were excited, since our car appeared to qualify for the repair (though we had to take the car for service to a dealer in BC). NOPE. Because here's the thing: THE BAD: QAC imports most of its vehicles from Canada, which on the surface is fine, and legal. The problem is that when you purchase a Canadian-made vehicle in the US, that immediately puts the vehicle on the 'gray market', and this means that neither Honda USA nor Honda Canada will give you warranty service. For most cars past their typical warranty, this would be fine. For ours, it's biting us in the butt. We're gonna have to either live with the issue ($500 of repair per year), or do the Very Expensive Repair on our own dime. So the moral of the story: go here if you want a great buying experience. Just know what you're getting, and be aware that if something goes wrong that should be covered by a warranty that you'd otherwise qualify for, you'll be up the creek. Great service, but buyer beware. read more

From the moment we walked in to QAC, we were treated like royalty. We knew what we wanted and were in the market for an Ford Expedition. We decided to check one out at Quality Auto Center. After a test drive and having the car checked out, we decided to buy it. What I love about QAC, they treat you like family, no high pressure sales and it was fun! Andy and Joe, thank you for everything and we will definitely do business again! 5 Big stars all the way! ********************************************************* Update! Just bought car #2 from QAC from Andy and Joe. It's only been 8 months from when I bought my car and just bought a car for my daughter yesterday a 2005 Lexus RX 330. As always, easy transaction great car and fab price. Thanks so much, we will be back in the future to buy from QAC again! read more

Quality Auto Center - Commercial Truck Dealers Near Me - Lynnwood, Washington

Bought a car from Mike these guys are very professional even filled the car with gas car was top notch great price helped with financing zero hassle it was a really good car buying experience read more

Was interested in driving a Porsche that they had sitting outside. Wanted to test drive the car, but regardless of insurance, they said no. Not only did they say no, but told me "if you have already test drove previous Porsche's, that it drove the same, so there was no need to test drive the car." They stated that they would do business with me if I bought the car on the spot. Before that visit, I had just test drove a car at a similar value. I will NEVER do business with a dealership that would brush you off like that while allowing other customers to test drive any cars that they wanted. Seemed to be a negative biased towards a type of customer that didnt look like their normal customer type or their staff. Terrible experience and will NEVER go there again. read more

Great customer service! Shadi & Christian were quick to respond to questions and pleasant to work with. The showroom and vehicles were clean and looked cared for. read more

Big thank you to Mike for the awesome experience buying my new car! He went the extra mile for sure getting it all ready for me.

I originally went in to test drive a BMW x3 and fell in love with the car, however there were some mechanical issues. When working with John, he was not educated on the car or even the service done (by QAC) on the car prior to purchase. This made me nervous so I set up time to take the car to a trusted mechanic only 2 days prior (not to mention the car was hit by one of the detailers here, so they had to touch up the paint and the car was unsellable). I'm glad I called before leaving Seattle to go to Lynnwood to pick up the car to get a second opinion because I then found out the car was sold. Communication between John and I was terrible and you'd figure they would want to sell a car during a global pandemic when people aren't purchasing cars. Nope! John was non-chalant, not communicative, and overall made my car buying a bad experience. If you decide to go to QAC, speak with Christian and stay far from John. Easily the worst car salesman I've ever had to work with. read more

My daughter needed a compact suv to commute from Western university in Bellingham back home in Bellevue on weekends. My wife and I found the ideal one at QAC. After having visited other dealerships and looked at and test drove ones in our price range, we settled on a 2007 Toyota RAV4 from QAC. Perfect transaction from test drive to the purchase. Obvious that the vehicle had been thoroughly checked out. This was absolutely the best model with the options and low mileage we could find anywhere. Vafa our salesman, was courteous and professional in a no pressure way. Took care of us and made us feel very confident that we had made the right purchase. Thank you Vafa and Quality Auto Center. read more

Quality Auto Center - Commercial Truck Dealers Near Me - Lynnwood, Washington

We bought a 2007 Saturn Aura from Mike. He and his sales manager helped make a great deal on the car that we really wanted. Thanks Mike.

Easily the worst dealership I've ever attempted to do business with. They seem to be afraid of their own shadow. For a company allegedly in business to sell cars, they create one hurdle after another which has the effect of killing off a prospective transaction. All I was trying to do was to buy a car - which they clearly squandered the opportunity. read more

I bought a car 2 month ago that was posted online and shipped it all the way to Vegas. At the beginning I have to say that I was very afraid to purchase a car from a different state without seeing the car and especially when it's a used car. It's the first time I purchase a car like that. I actually cancelled my purchase right after cause I understood that the shipping will take longer than was I been told the first time and they told me "sure you can cancel and we will give you your money back" that builder my trust back with then showing me that they don't try to convince me or telling that this is too late to cancel. The only thing I was afraid is if the car arrives and something is bad with the car and then I'm screwed. Well the car arrived and looked like new and everything is working like they promised so I am very happy and I was waiting 2 month to make sure it stays like that. The people are honest and gave good customer service and I recommend them. read more

I was in the process of buying this 2013 Chevy Avalanche, Friday Night 3/6/2020, from Mike, the salesman. My brother and I went with Mike to test drive the Avalanche. After the test drive, we went back to his desk to start the bidding process. I had my approval number for loan to get the vehicle, Come to find out that none of their lenders was not my bank. It was closing time, and Mike said that I should fill up a credit form to see if they can match or beat my loan rate. He wanted a approval that we were still in negotiations, and I told him that filling out their credit form was showing them I was in. I did offer to start a low offer, and he was kinda snooty about the response. He got my loan number from my bank info from phoneIf , and put it on his sheet. I filled it out, as they were closing for the night, and their finance guy was gone for the evening, and that they will do the credit check in the morning. Today, 3/7/2020, Mike called me at 9:50 Am, to tell me that I needed a work order from my bank, so that they get their bank to work with my bank, to finish up the bidding process. He said that his lenders could not match the interest rate by bank was giving me for the loan. I told him my wife was working, and that I will run to the bank after she got home from work. I arrived at the bank and called Mike to re-verify what other paperwork he needed. And he texts me to say that "He will call later", so I texted him and asked what else he needed of the paperwork and loan officer, and he texted back "who is this and what car". As I was talking to the person at the bank, he calls me back, and tells me that I missed my window, because they sold the truck about 1.5 hrs before. This kinda irritated me. It would have been better if he was man enough to call me to let me know that truck waa being sold. But we were still in negotiations. His excuse was that he thought we were done, and "That he will chalk it up as an learning experience for the next time. I lost the truck, my credit took another hit, and was burnt by bad business ethics, and greed, due to not getting a loan from them, due to him not getting much of a commission, which I was working on bring in to them. Shows you what kind of respect and customer service and ethics, they lead by. read more

Quality Auto Center - 2013 Chevy Avalanche - Commercial Truck Dealers Near Me - Lynnwood, Washington

Worst experience ever. They promised to to fix speedometer and moldings. Nothing has been done. After several come backs they pretended to be doing something but speedometer still wrong and moldings got acid spots. Never deal with Keon. I have reached out to him multiple times, no response now. Horrible experience. I have bought very expensive Audi A8 and they treated this car so badly. Also their detailing was very bad. left so many spots, broke cup holder and didn't even vacuumed the first time. Never Again. I am telling all my friends and family as I have huge family and extended that they MUST stay away from this bad place. I am having headaches dealing with Keon. read more

This is great place to choose your car with good price. Very nice helpful staffs. Recommend

I bought a very low mileage 2016 Jeep Wrangler from Quality Auto and was pleased with the pricing I was given. A week after I took possession, I discovered the Jeep had a leak in the roof that pooled water on the floor. I had several fairly serious issues with the Jeep and Keon Almassi, General Manager of Quality didn't bat an eye and insisted that I take the Jeep back to them for a "no charge" repair. I honestly believe that most every other independent auto dealer would have either charged me $1500 to $2000 or told me to take the Jeep to a dealer. The man and the dealership have real integrity not often found even in franchised dealer. Very impressive. read more

Bought a BMW. Found out later as my skid plate was dragging on the freeway that they sold me a car that had tape holding up part of it??? OMG so unprofessional. Feeling like a bait and switch. How much would it cost to invest in some screws. read more

I had been in the market for a decent 15' lancer and they just so happen to have one that really burnt its image into my head. So I inquired on their straight forward website and was readily greeted. I had amazing help from Cyrus who had the patience to talk me through process and to give a few tips. I highly recommend if your in the market for a nice QUALITY vehicle, that you look at the selection that they have here. Definitely the most pleasant experience I've had with a dealership. read more

Bought from out-of-state to California and everything was seamless. Would recommend to highly recommend to others if purchasing out of state also. Mike was great to work with and made the process at-ease. He was transparent on everything I would see if I were there in person and extremely responsive to my texts and calls before, during, and after the purchase. ***Not only that but when the transport for the car was severely delayed due to the wildfires this year, on his own time he drove back to the lot at 9pm to guarantee the lading of my car onto the truck! Now that's awesome! read more

Take our money!!! This place is absolutely awesome! Everyone we dealt with (Andy, Joe, Mike) were so friendly, chill, and professional. My wife and I never felt pressured or uncomfortable. These guys made the whole process so easy, from the first email to leaving the lot with the car. We will be back for any future car purchases! They have won us over as customers for life! read more

Quality Auto Center - Our new car! - Commercial Truck Dealers Near Me - Lynnwood, Washington

Called to schedule a time to see a Type R to learn a employee drove the car i was interested in home. I'm sorry but if employee are diving cars home that's a huge red flag. I can't imagine buying from here knowing employees can take home high end cars to play with read more

Out of state buyer .. came all the way out from San Francisco after months and months of research on a very specific car I wanted.. not only did these guys have it, with options loaded to the teeth.. they had the best deal on the car in the entire country ! No kidding, I searched from Colorado to Texas to Illinois to Florida and back. These guys are serious about carrying only the best in stock... at the best prices.. I initially contacted Jon and explained what I was looking for.. things that I wasn't looking for ... and also with questions about the car itself. Jon was very helpful in gauging my needs and answering all my questions, before passing me on through to Mike.. who gave me nothing but 5 star service throughout the experience.. he answered all my questions, even talked through my concerns and he was also very fair in our negotiations. We ended up coming to a price that we both felt was fair and took my concerns into account.. I walked away from this transaction feeling that I had an ally here, who was truly considerate of any concerns I had.. and in the end.. he was able to find a middle ground for us and out together a deal I just couldn't refuse. Aside from his ability to put together a screaming deal, he was also very kind and considerate and went the extra mile for me .. not only in terms of how he creatively structured a no brained deal... but also the little things. They hooked me up with a full tank of gas, and meticulously detailed the car of my dreams so that I left the lot looking and feeling like a million bucks. Joe, the finance lead at QAC, stepped in to help with financing and locked in a better rate than my own credit union.. who I have my other loan with, only because they were the cheapest I found... and trust me I spent a lot of time comparing rates. All In all I will say that these guys are good honest people who are on YOUR side.. they will help you find the best possible vehicle with the best possible options.. make you a deal you can't refuse (on already fair prices), and will make sure you leave the dealership happy, and not feeling like you were cheated. Highly, highly recommend these guys.. the trip from California was well worth it and I'm so happy you guys were able to help me navigate this complex out of state transaction with such ease... Thanks guys !!! read more

I searched for days online for a used car. I was only looking for Honda Accords, Ford Fusions, or Toyota Camry's. It's amazing how difficult it is to contact a place and get info on what you actually want...not all the crap they want to sell you. I contacted Quality Auto to ask about 2 Ford Fusions I was interested in test driving. Vafa the sales manager answered and gave me the info on the two cars I was looking at. He didn't try to talk to me about any other cars...which I was happy about. I asked what time they would be available Saturday morning for test driving and he said around 10. Since they all have caller ID, he asked if it would be ok for him to text me the address and info on the cars. I said yes, and he responded right away with the info. He was very helpful, and friendly. It ended up that I had my heart set on a Honda Accord, so I never made it in for the test drive. Vafa texted me around 2pm asking if I had found other options or if I was still interested in seeing the Fusions he had available. I let him know I had purchased the Honda and thanked him for his time. He congratulated me on my purchase and let me know if I ever needed anything else they would be there. Very nice guy, I know he was hoping for a sale, but I'll definitely keep them in mind when my kids need cars! read more