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    Doug Gillespie Doors

    4.5 (40 reviews)
    Closed 7:00 am - 5:30 pm

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    Proof that Doug does not return emails.  He returned one email asking what type of door it was....then crickets.
    Valerie G.

    Doug does not respond to phone calls, or e-mails. I left 2 voicemails at the 714 number, no response. I finally got through to Doug who asked me to send him pictures of my door along with pictures of the frame, no email back. I tried calling again and got a hold of Doug...he hung up on me. I tried calling back, no answer. Seriously, what kind of game is this!? Based off the previous reviews I thought I'd give this guy more chances than I would anyone else. Forget it!! Going elsewhere. Comment to Doug: Why would I hang up on you if I've been trying since June to get you to come to my home. That makes absolutely no sense. Try again. Nice job changing your initial comment, the first one was very smug. It still does not explain the reason for the unanswered voicemails and emails. Oh btw - I was calling from a business with multiple phone lines, so a busy signal is not possible. Try again.

    Doug didn't want to bust out stucco so we went with someone else. Old wood threshold removed and stucco'd right up to metal
    Kyle P.

    Update 9/16/19: We ended up going with another company who was willing to go the extra steps needed to properly waterproof our new door. Cost us a few hundred dollars extra for removing and patching our stucco but at least we know the job was done correctly (the black waterproofing paper/flashing was missing 8" back from door which we were only able to address by busting out the stucco). Our old wood threshold was removed and we have a clean modern install on the new door. All I can say it that sometimes you have to advocate for yourself in making sure contractors aren't trying to cut corners or are actually listening to their customers. This job cost me about $700 more than Doug's price but potentially saved us thousands down the road in future repairs if the door was not sealed/waterproofed properly and leaked into our brand new $12k kitchen cabinets. While I'm sure Doug has the skill set needed to install most doors, he was just not a good fit for our project. While I upgraded my initial review from a one star to a higher rating, Doug's snarky response and posting of my personal information on here has certainly earned him back the one star status. I guess since everyone has my personal information and address they can come by and see the great door install that was done by someone other than Doug. Way to keep it classy Doug :)

    Front entry door and security gate correctly installed by Gillespie Doors.

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    Doug is highly skilled and is detail oriented. Don't miss out on using Doug Gillespie Doors for your next job.

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    12 years ago

    Doug replaced three interior doors for me. He showed up on time and did a great job. I highly recommend him.

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    Ask the Community - Doug Gillespie Doors

    Review Highlights - Doug Gillespie Doors

    The day we had the Exterior door installed, he arrive 10 minutes early and his work was highly professional.

    Mentioned in 3 reviews

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    I had an amazing experience working with Mike and his team. I originally hired them to replace the…read moreglass on my front door with reeded glass to create a more elevated, private, and luxury feel--and they absolutely nailed it. The final result was exactly what I envisioned, if not better. The quality of their work impressed me so much that I brought them back to redo my kitchen cabinet fronts and convert them to glass as well. Once again, they delivered flawlessly. The craftsmanship, attention to detail, and overall execution were top-notch. Throughout the entire process, Mike was communicative, professional, and very easy to work with. He was also fair and competitive with pricing, which made the experience even better. It's hard to find people who consistently deliver at this level, and Mike exceeded expectations every time. I highly recommend him and his team--you won't be disappointed.

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    Great professional service. They were punctual to start the…read morefront door replacement. They explained the process before starting and we're considerate when the front door entry was limited access while they had the stucco dry. They also verified the small detail changes in the door handle and had me try the door several times before they left. I was impressed by the end result. Huge difference in a proper working door compared to before. Great attention to detail to explain the issue with the last door. I recommend their service for Great quality work.

    Very disappointed. Max, the manager, is very aggressive and argues as if he is right all the time…read more He does not listen to customers and does not offer a sincere apology. I made an appointment, and they completely stood me up. Later, they claimed they tried to call me or left a voicemail to change the appointment, which is not true. They never called or left any message. I have documentation as evidence, but I chose not to continue the conversation because Max kept defending himself and arguing instead of trying to resolve the issue. They also had my mailing address incorrect. I spoke with Max the day before my appointment to correct it, yet there were still multiple errors. Overall, the business seems very unorganized. The receptionist told me Max was in the office, so I was surprised when Max later claimed my appointment was with a different representative. This inconsistency felt very unprofessional and questionable. I took time out of my day for this appointment, and it is extremely rude and unprofessional that they never showed up. I do not recommend doing business with this company. There are many other businesses that provide much better customer service.

    Doug Gillespie Doors - doorsales - Updated May 2026

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