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Doty Mechanical

3.0 (6 reviews)
Closed 8:00 am - 5:00 pm

Services - Doty Mechanical

HVAC installation or replacement

HVAC system repair

HVAC system maintenance

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1 year ago

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5 years ago

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6 years ago

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5 years ago

Four visits and they are still "shotgunning" a fix for our furnace. Don't use this company.

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9 years ago

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6 years ago

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Hager Fox Heating & Air Conditioning

Hager Fox Heating & Air Conditioning

(13 reviews)

AC unit went out on the hottest day of the year on a Friday evening. I called the after hours…read morenumber and my call was promptly returned. The technician arrived when he said that he would be and was able to repair the unit. Did I mention that it was after 11:00 pm? This is how you get repeat business. Update: I just had a furnace tuneup and again I couldn't be more pleased.

I wanted to share my recent experience with Hager Fox Heating & Cooling (A Randazzo Company). On…read moreJan 24th I had Hager Fox install a new furnace for me because my old one was too costly to repair. The initial troubleshooting technician I give 5 stars! He did a great job finding the problem and explaining everything to me. The salesman I give 0 stars. He tried to trick me into buying a new AC unit (I will explain more later) and he made wrong measurements of my old unit that resulted in a new duct needing to be fabricated on installation day. Which also resulted in their young driver that delivered the new duct backing up their company van on my lawn and got stuck in the snow. The driver spun the van wheels until it went down to dirt! I emailed pictures of the incident to the salesman and received NO acknowledgement or apology from ANYONE at the company. I wasn't even offered any grass seed to repair the damage. At my initial visit with the salesman, he explained that starting Jan 1st 2025 a new freon is being used on all new AC units. (This is true). He said if I didn't act now, I would pay $1500 more for a new AC unit because that is how much the price will increase because of the new freon/AC units. (That is NOT true). He said the old AC units will be sold out in the next few weeks. (OH, because you know there is going to be a BOGO deal coming up!) I spoke with other heating & cooling companies and they explained that they have been buying and installing the new style AC units for months! One even told me that he pays less for the new units and freon. He also said that Hager Fox is a bigger company and most likely have a large inventory of the old AC units they need to get rid of. During the intimal meeting my wife asked about BOGO free deal they sometimes have? We didn't get a yes or no. We got an explanation on how Randazzo's bought Hager Fox. Wouldn't you know it, just a week after our furnace was installed Hager Fox has BOGO free deal! I called the salesman up to ask if they do anything for people that just got their furnace installed (pertaining to the BOGO deal). He said he was in training and couldn't talk right now but he would look into it for me and get back with me. Not knowing how long he would be in training; I gave him a week to get back with me. The next Monday came and still no call back! I called to office wanting to talk to a manager. EVERYTHING is voice prompt! The best I could do is get a receptionist (I guess that is who it was?) She explained she would send an email to my salesman asking him to call me. She said she would also copy in his manager as well. Today is the 3 days since I called the office and NO return call! The furnace installers I give 3 stars. They were getting ready to leave and I was inspecting their work. I noticed on my bathroom sink next to the furnace room I saw a knob. I asked what was this from? One guy explained they broke the knob off my humidifier. I said what are you guys going to do about that? (Apparently nothing if I didn't notice it!). He said we would have to call the office and have them send the driver out again with another part. So, they send the same person that got stuck in my lawn earlier! Then I notice a pipe that had warm air coming from around it. It had some putty around it but not enough. After I pointed that out, he put more on it. Again, it wouldn't have gotten done if I had not mentioned it! It sure feels like once they got my money that I am not a priority to them anymore. It makes me wonder if I have a problem with my furnace down the road what sort of trouble will I have with them honoring the warranty!

Doty Mechanical - hvac - Updated May 2026

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