Knowledgeable sales people with extensive experience. The fireplace selection is exceptional in…read morestyle and quality. Over the years we had purchased pavers for a patio, a wood stove, two indoor and one outdoor gas fireplace. Countless home decor products as well.

A representative from Young Bros. & Daley came to my house on Sept. 25 to measure and then order a…read morenew mesh screen for my fireplace. He was also going to paint the frame when he brought the new screen. He said it should arrive by the end of the week. Over the last 6 weeks, I have called and left messages, most of which were ignored. When I finally talked to the salesman after 3 1/2 weeks, he said it would be in the next week and he'd call. When I hadn't heard from him a week after that date, he said he'd check on it and get "right back" to me. Again nothing and again he didn't return my message the next day. Luckily, I hadn't paid anything and have since found a screen online. I don't know if this is now typical of YB&D customer service. They converted my fireplace from wood-burning to gas several years ago and I was beyond pleased with their service. I'm disappointed and bewildered as to why the negative service now.

Great fast service ! Our tech did an amazing job. Walked us through everything and answered…read morequestions. Call JW for your fireplace needs.

20 year old gas fireplace sudenly would not turn on. Called JW Fireplace and not only did they…read morefigure out what was wrong they fully cleaned including, glass and painted the back area that had gotten white ash over the years. It looks brand new. Great value. I'm going to have them come out annually to inspect and clean up. Great Service! thank you Jack and John. Highly recommned this company.

I was very disappointed with the customer service I received from Chimney Rescue Squad. I had been…read morein contact with the owner, Chuck in regards to a part he was going to order for my gas fireplace. There was no followup whatsoever, and no return phone calls or response to text messages that I sent over a month and a half long period of time. I finally had to find another company that has since come out and fixed the problem. I was recommended to this business by a close friend and I would not recommend them to anyone.

Came out for a cleaning two days after I called them. Friendly and thorough. Great response. I…read morerecommend to anyone.

While one young man cleaned my chimney the other unhooked my dryer without permission and tried to…read moresell me things that I didn't need. It was a terrible experience.

super job by Nate and Caleb cleaning my air ducts, and fireplace prompt and efficient, thank you!read more

I got a estimate from another chimney service. I got a 2nd quote from Smokestack Sweep. Zach came…read moreto my house to look at things. He came back with a quote and it was A LOT cheaper and letting me know that I didn't need to get the other items listed on the original quote from the other company. Zach and his team came in and finished up in 3 hours! Zach showed me the picture before and after. Explained what they did and why. VERY professional, personable and courteous. Didn't get the creeps or feel that they were doing things half a$$ed. These are the types of guys I would trust with my mom - meaning they wouldn't scam her or do anything shady. DEFINITELY go with with team vs the other big company. This is a family run business so the wait is a bit longer (smaller crew) but viewing the quality of work and the honesty makes up for it. I'm seeing the other reviews about pricing ... Go to the larger company (that's well known in this area) and see how much the difference is..... It was HUGE for me. If I could give them more than 5 stars then I would!!!

BEWARE! (The only reason that I am giving SMOKESTACK a 1 is…read morethat I am not allowed to give a zero.) Over a year ago they quoted my wife a price to clean out the little pipe/flue that goes from our fake fireplace to the outside: $135 The guy that came to fix it did precious little of value. He took the fireplace logs apart and could not get them back together AND our fireplace didn't work anymore. He said that Zach would come out to put them back together and he charged my wife $250(ish). When my wife asked why so much he said that the difference was for Zach to come back and put the logs together (THAT HE HAD TAKEN APART!) (They really played my wife!) When Zach came over, he seemed in a big hurry, like he had better things to do. He tried to put the logs back together. (Part of it fell off the next day.) He tried to fix the fact that it wouldn't even start after his worker broke it when Zach was done it worked for 3 and a half minutes, just long enough for Zach to get out of our driveway. I called him a day or two later and he acted like it wasn't his concern anymore. I haven't heard from them since. I've never given a negative review before, but I would feel rotten staying silent. while this company rips people off like they do.

Canceled twice. wasted vacation time on Wednesday and my Saturday. I actually feel bad for the…read morereceptionsit. You can tell she has this happen a lot and it must not be fun for her to be the one having to let people down.

Company never showed up. Cancelled first appointment because of a supposed equipment malfunction,…read moreasked if could come the following Tuesday and it would be half off. I said yes. Get a call two days later saying they couldn't come that day because crews weren't in the area, and asked about Friday the 27th at 9am. No one showed up today, called company, got voicemail, no one has returned my call, sent e-mail and no one has replied. Now I am weeks behind on getting my Chimney inspected and cleaned.

We called to get a simple quote to clean our chimney. When the guy arrive, he said it would cost…read more$50 than the quote. Don't quote a price if you're not going to honor your quote.

From the owner: Allied Fireplace and Chimney provides services for chimney sweeps, inspections, and chimney repairs.read more

Scheduled an appointment a week in advance. The inspector never showed up. I called for a status…read moreupdate multiple times, left a voicemail, and never heard back from them. I'm very surprised their overall rating on Google is as high as it is. Extremely unprofessional company; you'd be better off hiring a different company in the area.

I called today, after having a good experience in 2015 with chimney cleaning and repair. Sadly, the…read morephone message said that the business has closed due to the death of its owner/technician. Perhaps that is why phone calls went unanswered in June.