Update December 13, 2024 It took Door-to-Door Flooring 1 year to send someone to our home to look at the tile. After a year of emails, they hired a tile inspector to inspect the tile. The inspector found that the tile glaze was the problem. Door-to-Door Flooring does not guarantee the tile they install. I asked them to replace all of the tiles they had installed. They offered to replace the tiles with visible pits/holes. Last week (1.5 years later), 42 tiles were replaced and we were given several boxes of additional tiles for future replacement. I cannot recommend Door-to-Door Flooring. We went to Door-to-Door Flooring seeking high-quality tile. We were sold seconds at first quality prices. Select a company that sells first-quality tile and guarantees their tile. read more

I needed to have carpet installed quickly to support a home sale and these guys did an outstanding job, as well worked over a weekend to help me meet my timing. The Job was complicated and carpet match was unusual, these guys had the right carpet that matched in a great quality carpet, the installation craftsmanship was better than the original as it was on a spiral staircase and it looked fantastic and helped to sell my house. Thank you guys for the great job and accommodating me on such short notice. read more

Had a new floor installed and tile replaced in a shower floor. Both jobs were first class in quality. Always arrived on time. Very neat work, cleaning up each day after themselves. Always informed as to when they were coming and had text alerts from the installers. Great experience. read more

Don't use this company!! Anne (company representative) actually instructed the floor crew to put the new floors on top of the vinyl (instead of removing the vinyl like started in the contract and THEN instructed them to 'use the least amount of prep!! BUT she accidentally sent these instructions to me (the customer)!! I took a screen shot of her texts that she meant to send to the crew! The worst customer service I've encountered in decades, she definitely is not polished and needs some serious training! Ruined the experience for sure. Ohhh and I had a pair earnings go missing during the installation! read more

Door To Door Flooring - Text from company representative - Flooring Near Me - Austin, Texas

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Scammers and super sketch. Sent someone over to estimate my floors but they couldn't match the quality of wood flooring in my home with samples they brought. Owner sends a proposal anyway but for what? No idea what the estimate is for if nothing matches. They called when I responded I was waiting on samples so this must be the wrong proposal. Owner Tom starts referring me To show rooms and telling me the "girls" at the showrooms would help. I asked if these girls were too young to work? He got super aggro that I was standing in the way of him Degrading women. Meanwhile his wife Ann is sending emails saying samples are on their way to my front door? Apparently Tom had no intention of doing the work and just wasted three weeks towards progress and 40 years of progress for women. Picture is our floor. Bye Tom and Anne. Have fun in the 80's! read more

Door To Door Flooring - a dog on the floor - Flooring Near Me - Austin, Texas

I'm so happy we went with Door to Door flooring - they have an excellent array of options, and Austin was wonderful in helping us find exactly what we were looking for. read more

Tom and his team at Door to Door Flooring did an amazing job replacing the carpet on my stairs. I had no idea what I wanted other than I knew I wanted some kind of pattern and I wanted something softer than the sisal, that would hold up to kids and cats. He brought so many samples to my house so I could see how they looked with my wall colors and the handrail paint color. They installed it quickly and carefully! I appreciated him calling afterwards to give me some tips on caring for it in order to maintain the manufacturer's warranty. read more

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If you're looking for a floor expert with many years of experience, I highly recommend Door to Door Flooring. Tom was very professional and polite during our consults. The great thing about this company is that they come to you with floor samples instead of us having to go to an office. That was very convenient for me because it was easier to visualize what floors would match my home. My home had outdated carpets in the living and dining room area and we went with LVP floors and now they look great and more spacious! I love my new floors! The floor installation crew were very professional and got the job done quickly. They cleaned up everything at the end of their work day which was nice. Tom also called in to check with my satisfaction with the floors and assured me throughout and after the floor installation process that they would address any concerns I had or may have in the future. The pictures below are BEFORE & AFTER pics. read more

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This team did an amazing job on our new wood floors. They made the process so easy I never had to leave the house, they brought all the samples to us. We are in love with our new floors and their installation crew was super neat and professional! Highly recommended!!! read more

Door to Door did both our backsplash and our fireplace tile and we couldn't recommend them more! They came in ahead of schedule and at a reasonable price. Very professional and courteous! read more

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We are so pleased to have hired Door To Door Flooring. After my private contractor stopped calling to start the job, I found this company online with its great reviews. The owner came out to my house personally and walked us through the tiling project and made very needed suggestions. The old tile was demo'd and the new title was set in one day including grout because it was a small enough area. Still, very efficient. There was a small concern we had about how the two steps were handled. They came out early the next day and fixed it the way we wanted it, no questions asked. Very professional company that is extremely responsive! read more

Carpet installed in my mother's home today, whom I live with. Not sure how many installers were here, 4-6 as I saw. My issue is none, not one, we're wearing masks as promised. She postponed the installation several weeks ago due to Covid and decided to proceed since she was guaranteed the installers would be masked and taking precautions. She asked them why they were not wearing masks and offered them masks. They told her they were not wearing masks because it was too hot and they couldn't breathe with them on. I sat appalled. I wanted her to cancel the whole installation but she did not. I sat and watched them all day long from 8-6:30, coughing, sneezing, heavy breathing all over her house for 10 hours. The company sent a small bouquet of flowers in appreciation. I told her to tell them to send the get well or heaven forbid, sympathy flowers to same address in a couple of weeks. I have no words honestly. Very concerned as she is elderly and I'm immune compromised Update: To clarify... the installation was amazing. They did an excellent job and I would highly recommend this company. The owner was very attentive and communicative. My point is if you do not mind workmen in your home not wearing masks then these folks do a great job. I do however, mind and the reason for review is just that. Perhaps there was miscommunication regarding the masks. My mother is very pleased with her new carpet and that's what is important. They do a great job, just don't expect them to be masked while in your home. read more

Door to Door has helped us with a couple of different projects, and I have been more than happy with the results. Their materials suggestions have been spot on, and the installation is precise and beautiful. I will use them over and over again! read more

Wow! THE BEST!!! From the removal of 30+ years of carpet and linoleum to the installation of tile in the entire house, plus a fireplace surround - a FABULOUS job! More than met our expectations. The tiles are perfectly aligned and look wonderful. Crews were on time, worked hard, and cleaned up every day before leaving. The disruption was as minimal as can be. We thought we might have to go to a hotel for one or two nights but didn't have to. Yes, there was dust but not as much as we thought. Tom touches base with you every day. He answers texts, calls, and emails quickly. He explains every step and answers any questions thoroughly. His calm and reassuring demeanor was exactly what we needed in what can be a stressful situation. We couldn't be happier with the results! read more

Door To Door Flooring - After - textured tile around fireplace, gray tiles throughout house - Flooring Near Me - Austin, Texas

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Tom and the rest of his team at Door to Door flooring were amazing from the initial in home visit to the flooring coming into install. They communicated updates immediately. They were competitive in prices. They came and installed my entire first floor of my house in 1 day and I couldn't be happier with the work. Highly recommend read more

Anne was very helpful when it came to selecting the products we wanted to install in our home - new carpet and new luxury vinyl plank. The carpet installers were professional and quick and did a good job. I really wish I could have given these guys 5 stars, but we ran into a major issue with the installation of the vinyl plank in our bathrooms and laundry room. After installation, I walked on it and thought, "huh - why does it sound like I am tap dancing and why can I see the flooring MOVE when I step on it?" They tried to tell me on several occasions that "this is just how this type of flooring is." Um, no. The answer was - it was not installed correctly. It took a week+ and lots of convincing on my part, and a few visits out to my house and a couple of attempts at "fixing" it, but in the end, they had to take out all of the vinyl plank flooring and reinstall. It was a serious pain in the neck, especially when you think you are done with an entire house renovation and it drags on... BUT, they made it right in the end. They also broke two tiles on my new master shower and did send someone out to repair, and the tile person did a fine job, but it did take him 2.5 hours to replace two small tiles. The things most upsetting to me were not only the fact that they continuously tried to convince me that "this is just the way this flooring is..." (come on!) but also the fact that Tom decided to invoice me the morning after it was re-installed (give us a minute to breathe after all that!) and the broken tile had not been replaced yet. Tom also tried to charge me more for the additional materials they needed to make it right, which were never offered or mentioned to me in the first place. I recommend not invoicing your customer until every issue is resolved! Oh. And do not try to charge your customers more when the mistake was entirely yours. read more

Door To Door Flooring - Flooring Near Me - Austin, Texas

Excellent experience from start to finish. Door to Door is a long-running local independent small business that takes much of the hassle and intimidation out of new flooring. Tom shows up with samples and shares his vast knowledge and guides you from there. There is never any question about what will happen next and everything was on time. The install crew was also great. Great office support as well. And...the product looks great and delivers as promised. Thanks D2D! read more

Mr. Tom failed to say he charged me $11,000 to get rid of him and his faulty work. Shoddy work at luxury prices

Well, it's been 2 years since the installation. I will say that Tom's service is impeccable. We had a situation last year when a termite exterminator came out and somehow ended up pumping water under our floors (long story), ruining several boards. Tom was on it right away, sending a crew member out to take care of it, who was professional and expedient. I have to say I'm rather lukewarm on these particular floors (laminate from Shaw), but in all fairness, I don't think that's Tom's problem. We don't drop heavy objects on our floors. We don't drag objects or furniture on our floors. Every single piece of furniture has protective pads underneath the feet. But there are some boards - I haven't counted, but I'm guessing 3-4 - in which the corners of the laminate have broken off completely. They're not large corners, but it's still really noticeable, and we were really disappointed to discover them because we take care of our floors and are not careless. Another thing is that when we shared the water damage experience with a handyman friend of ours, he asked why our contractor had not applied any silicon to the border strips, and we really couldn't answer why. So overall, I think I would go with Tom again if I had to do it over, but I would put more care and research of my own into which floors to go with. read more

Tom at Door to Door Flooring did an amazing job on our carpet. Tom came and was very detailed and focused on getting everything right. He walked us through the various options, knowing we didn't need the most expensive carpet since we were moving. Tom's quote was in the middle of all the quotes we got. I was going to go with the cheapest option, but after thinking about it, I just liked the way Tom did business. He was professional, and knowing that he was the owner, I knew it was a smaller local business where I could count on great service. Tom and his team delivered. On our first phone call Tom was excited to say that he had some of the best installers in the business. And he was right! The installers were in and out in a day but did a fantastic job. They called me 30 minutes before they were finished so I could check out the work and they left the leftover carpet with us too. The best part of it all was that the installers actually put everything back exactly the way they found it. Actualy , it was even better than when they came. It was an outstanding experience and I couldn't' be happier with the result! read more

Extremely happy with my new floors. It was an easy process every step of the way. Very impressed with the customer service. Lots of check-in leading up to project, then every day while in progress. Just cannot recommend them enough. Great installation crew! read more

Happy tootsies, happy house. When our foundation needed repairing, we chose to get rid of all of our flooring and start fresh. Tom Manion showed up at our home did our measurement showed us wonderful samples and we chose a fantastic would look vinyl plank that suits our needs perfectly. The service was amazing the technicians were fantastic and I have absolutely nothing but raves for the flooring company. You can't go wrong with door to door. read more

Door To Door Flooring - Wood look vinyl plank. Practically waterproof and 110lb. puppy proof! - Flooring Near Me - Austin, Texas

Tom was very easy to work with. When he came out to do the initial quote I explained what I wanted done. He was asked a lot of questions to make sure we were on the same page. He also made some suggestions on the types of materials we would need. I purchased all the material from a big box store and he offered to pick it up for me. Once I got the quote, I found it to be competitive when other vendors in the area. Based on the quote, my interaction with Tom and the large amount of positive reviews, I decided to use Door To Door. Scheduling was very easy and the work crew was very professional. I have to say the final product is amazing. I have zero regrets and highly recommend this company. read more

I had a great experience with door to door flooring. The project I needed help with wasn't big - I just wanted to get rid of the carpet in one bedroom in the house and three closets. I liked that they came by with samples to help me choose, provided knowledgeable advice on my different options based on my price preferences and the flooring in the rest of the house, and took care of getting all the materials for me. The results look good and the customer service throughout was top notch. read more

We replaced carpeting in 3 bedrooms to match the flooring in the rest of the house, and the project of couldn't have gone better. They did a great job finding a match for the existing engineered hardwood in the house, even though the older product was no longer available. The new floors look terrific! The installation was impeccable, especially around the doorways where the new and old floors come together. The floor prep and installation crews were very careful to avoid damaging walls and doorways, and they protected the existing floors with plastic. They also kept everything neat during their work and cleaned up nicely when they finished. We are super happy with the entire job. read more

We took this company to small claims court and won......what these owners are claiming is simply untrue. We provided the inspectors report in court in writing, along with pictures of hollow spots, etc.... there was no information withheld. read more

Door-to-Door just finished a hard floor installation for me for the second time (different area/project, back in 2015) and they did a marvelous job, once again. Very professional, efficient, knowledgeable and experienced! Definitely recommend. read more

I couldn't be happier with the service from Door to Door flooring. Not only was the work superior, the site supervisor was respectful, friendly, and talented. Tom was very knowledgeable and assisted us in picking out the best selections of tiles, fireplace stone, and backsplash. We are very satisfied to have chosen Door to Door Flooring to install new flooring, fireplace facing, and backsplash in our house. read more

Professional and punctual. I had seen some of the work that Tom Manion's Floor store to your door had done in some of my clients homes and was very impressed; so much so, that when I had a client (I wash oriental rugs) call me about a water intrusion in her home and she asked from whom should she purchase new wood, carpet and tile. (She was overwhelmed with the thought of having to make several trips all over town, dealing with salesmen and the inconvenience of all of this while dealing with her insurance company as well.) I suggested Tom because he comes to you-no trips for her to make- he stepped in and "held her hand" through every step of the process and now she is better than new. Everything was done beautifully and on time and THAT is rare in the flooring business. read more

Very professional and go the extra step to make sure that you have exactly what you'd like. This was a very easy process. Tom came to my house and was informative and patient while I chose what I liked. The installation process was great. They took they old carpet and cleaned the new carpet before they left. Lastly, I got a call from Tom (the owner) to make sure everything was done to my satisfaction...it was. And they charged be exactly what they quoted. The whole process was stress-free and very professional, and they went the extra mile in customer service. read more

I commend Tom Manion and his wife at Door to Door Flooring for being efficient, honest, professional, and reliable. I had some water damage to a portion of my wood flooring (which had been discontinued). I called four companies for estimates. Only Tom followed through. All of the people that work for the Manions including Jay, the person responsible for setting up the installation and the installation team, headed by Romulo, were as professional as Tom. The installation team has been working together for many years and were very jolly and good at what they do. The Manions even sent flowers over as the floor was getting installed. Thank you for making this process pleasant, Door to Door. read more

We are on our second flooring order with Door to Door Flooring. They installed our engineered wood floors in the first phase of our remodel about 5 years ago. They did such a great job and provided such great customer service that we decided to use them again for the 700 square foot addition we are doing. Tom helped us match the old floors with the new ones, and gave us a great deal and as usual great customer service. The floors that they installed 5 years ago are still beautiful, and the installation is excellent - they don't sound hollow like the engineered wood in the older half of the house - and feel great under foot. We had a couple of unusual scratches (two boards had pieces splinter very recently), and Tom took a look and had someone out to replace the boards quickly. read more

Its rare with any project that everything goes well, but that's exactly what happened during our experience with Door To Door Flooring. Emmett and his team were extremely knowledgeable and we couldn't be happier with the service and the end results. I highly recommend them for any flooring job. They were able to install the wood with no transition strips at all and it looks amazing. They also use 1/8" curb instead of quarter round that is hardly noticeable. read more

Door To Door Flooring - Living room, varied width Tacoma Java hickory. - Flooring Near Me - Austin, Texas

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As an Austin area custom home builder, I have worked with Door to Door Flooring for over 15 years. They provide exceptional service! They have helped me time and time again and go above and beyond. I would highly recommend them for all of your flooring needs. read more

Floor to floor did a wonderful job with all three projects they helped me with. Tom gave me really good advice and help with design and worked really hard in getting the right wood for the project. Would definitely use them again! read more

We had our floors installed about 6 months ago and we absolutely love them! Tom was incredibly flexible with our aggressive schedule and provided the highest level of customer service. They literally come to your door so you don't have to go anywhere and are always accessible if you have questions. The quality of install was amazing and fast! The floor installation is seamless throughout the house with no transitions. They look beautiful! I would highly recommend Tom and Door to Door flooring. read more

From quote to completion working with Tom and Beth Manion (and Jay, Romulo, and the whole Crew!) was a pleasure. We had seven quotes (seven different local flooring companies visited and submitted a bid) and though Door To Door Flooring was not the lowest bid, they were in the middle and the bid was among the most clear and complete - accounting for everything up front and any contingencies. (I've bought and installed flooring before, so I knew what to look for in a bid.) Scheduling was smooth and quick. Delivery of the material the day before to acclimate was smooth and quick. The job was three rooms at just under a total of 600 sq ft. It took them under 8 hours from arrival to full and thorough clean up. I walked all over the floors - no creaks, so the floor prep and install was done correctly. I got down and looked at all the molding and it looked even, well painted, and very clean. They did a particularly nice job of transitioning from identical flooring to the new flooring both in parallel (flawlessly matched) and in perpendicular (T-mold with the board seams matching on both sides) cases. I highly recommend them and wouldn't hesitate to contract them again. read more

The site visit revealed that they were very thoughtful and knowledgeable and the work was up to the same high standard. We had a somewhat complex job (vinyl planks) and they did a great job of it. read more

I hired Door to Door Flooring to replace the carpet in my master bedroom and closet with engineered hardwood to match the rest of my house. The experience with Door to Door Flooring was exceptional. From start to finish, everything was very professional and high quality. Tom Manion came out and took measurements and talked me through the process with several good insights. He accommodated my requests for additional details in the contract. He sourced the wood (which was out of production) and provided a crew that was led by someone with 20+ years of experience in installing hardwood floors. The crew was very polite, professional, and skilled. The installation went without a hitch and looks awesome. I would not hesitate to recommend Door to Door to anyone thinking about a hardwood flooring installation. read more

Door to Door Flooring is an amazing company to work with - and they come to you! Timely, professional, and so knowledgeable on all things that you walk on (they even do tile on shower walls and floors... which you wouldn't automatically think of as "flooring"). High quality work and very highly recommended. read more