I ordered from this Domino's location on the Domino's app. However, my order was never delivered, even though the app claimed it was delivered. I went outside in the freezing cold and checked neighboring houses. After not finding my order, I called Domino's to tell them my order was not delivered. The person on the phone said that the delivery person left it on a table. I went outside to look for it again and couldn't find my food. I called back and the same person said that my order was delivered and hung up on me. I tried calling back 3 more times and I was hung up on all 3 times. Then I went to the Domino's location in-person to complain that I never got my order and that I was treated badly on the phone. The night manager took my information and said he would tell the owner. But I never got a phone call from the owner. Don't order from this Domino's location unless you use DoorDash or something like that, which has actual customer service. If I could give this location negative 5 stars, I would. read more

The spinach and feta cheesy bread has no spinach except a couple of green strings, which might be spinach and minimal feta. Very poor now, I know times are tough but really?? Spinach cannot cost that much. read more

This was ass! Who was cookin!? Get they ass out the kitchen!! Why did I have 0 sauce. How do you forgot the sauce dawg

I ordered some food, i along with some of my co workers orders from this place the name, address, credit was the same spoke to someone who was working on 07/01/2023 at 1230 midnight i explained to him the tracker stated food delivered. he said i tried to send a text twice i told him i work in the ED the same place you deliver you did not need a text to charge my credit. he was really rude i had him on speaker so my co-worker able to witness him yelling his attitude was so degrading and humiliating i cancel the order than he hung on me i will be calling management to report this read more

I mean, I do not expect quality when it comes to the food. But. To have an aggressive message left by the delivery person...I'm good, just refund my payment. Especially the tip read more

no one is there for me like this dominos is there for me. i order at least twice a month and their reliability is unwavering. and the food is dominos: you get what you ask for every time read more

Terrible customer service I accidentally ordered a pizza for carryout instead of delivery. Called the store to see if there was anything I could do because I was unable to pick it up (I understood I still had to pay for the pizza and did not complain). Person was very rude and gave me a lot of attitude. Completely uncalled for. read more

King Street NOHO -Terrible customer service. The order takers on the phone do not know the specials that are on their own website. I wanted to order three medium 2 topping pizzas for $5.99 ea., the order taker refused to acknowledge that they had that pricing. I spent a few minutes arguing with him to get to take my order. Oh yeah, if you do not specify that you want the special (which they do not want to give you),they will charge you full price. Then you have to argue with them to get the discounted (or special) price. read more

People need to get over expecting 5 star food and customer service from Dominos, and be realistic. This is Dominos, they deliver what you order within an hour for cheap. Want something different? order from somewhere else. read more

Very disappointed. Ordered large cheese pizza and 2 chicken Caesar salads. Pizza was medium sized and was not enough for 3 adults and 2 kids. Salads were sparse. Everything was very tasty but definitely not worth $30. read more

Never order anything from this place! They sent my order to the wrong address and wouldn't give me a refund! Apparently, they don't take responsibility if anything goes wrong with their website or app. So, if anything goes wrong with your order, good luck getting your money back! read more

I arrived at my hotel after traveling the entire day from the West Coast. I placed an order for wings online, then watched as the Domino's Tracker indicated that they were being prepared, then cooked, then reviewed for "Quality Check". I then waited for the Tracker to indicate that the food was on its way as I do whenever I order Domino's online at home (which typically happens within 2-3 minutes of the "Quality Check"), but never got the notification. I called the store 30 minutes AFTER the wings had been cooked and checked, and was told that since they only had two drivers, there would be a delay, and that the wings hadn't yet gone out for delivery. I explained that I had been traveling all day from the West Coast, and that since this would be my first food of the day, I didn't want it to be cold. I was assured that once the food is made, it sits under a heat lamp to stay hot until the driver picks it up, then is placed inside the driver's insulated bag. I explained that wings cooked 45 minutes earlier and that have been sitting under a heat lamp for a half hour couldn't possibly arrive hot, and asked if they could prepare a new batch for when the driver finally showed up. I was told yes, but that would cause an ADDITIONAL hour to an hour and a half delay (which was inexcusable; I ordered *8* wings). I couldn't wait that long, but explained that if the wings arrived cold, I would want a refund...at which point I was told okay, but that the driver would need to then bring the wings back. I decided to roll the dice, and when my wings arrived 45 minutes after being cooked, they were barely warmed over and mushy. I was so famished by this point that even cold, mushy Domino's wings were better than nothing. Sorry, but a paying customer shouldn't be forced to eat cold food simply because the Domino's store can't provide enough drivers; they should have simply granted my request for *8* fresh wings so they would arrive hot as ordered (or I should have been immediately notified upon placing the order that I should EXPECT the wings to arrive late, and be asked if that was acceptable). Instead, I ate the worst Domino's wings I've ever had, and was so annoyed by this that I sat down to write this review. This isn't about the cost of *8* wings; it's the principle of giving the customer that for which they paid (regardless the price). I hope the management understands that they're providing a service, and when they fail to provide that service, they should do all they can to make it right. It would not have been a big deal to cook *8* fresh wings, but it was clearly unimportant enough to management that their customers receive satisfactory food. Given this measurable lack of concern, I'll be calling someone other than Domino's the next time I'm in town. read more

Ordering online is super convenient, though I wish you could see prices before checking out. Food's always hot, order's always right, and the driver's never late. Oh, the pizza toppings do tend to be sparse... but all in all there's not much to complain about! read more

Horrible horrible customer service. Food is okay and prepared fine, but they treated my mother and sister very poorly. Yelling at them to stay outside instead of politely asking for them to step outside. This is the second time the manager and staff have treated people poorly that I have seen read more

I will give this place one star because the pizza was good but I was given the wrong pizza when I went to pick up and when I left the person working the register decided to take my phone number out of my online order form and text me saying I was a F*****G A****LE. I find this to be very unprofessional. I tried to contact the manager but was told there is no manager available. read more

Our pizza was sitting for 40 minutes before it left the store for delivery (according to the tracker). It came more than half an hour later than the longest time range for delivery when we ordered. The food was barely warm and the crust of the pan pizza was gooey (not cooked through). The confirmation email went to my spam folder, so I didn't give immediate feedback; I thought I'd figure it out today. However, they won't let you give feedback more than 16 hours later (it's been 18 hours). Umm...I can still remember what I had for dinner yesterday so I should still be able to give feedback. Two stars only bc they technically delivered what we ordered. There are way too many pizza places to deal with this. read more

If I could give zero stars I would...hour and a half for a dominos pizza. What a joke.

My wife is pretty much gluten-free and I eat paleo (mostly), but sometimes we don't want to cook and we don't have an Against The Grain pizza in the freezer... and then the Dominos gluten-free pizza is surprisingly good. And just the thing when you have pizza-hungry guests but don't want to crash your GF/Paleo regime. We've ordered it at least a dozen times. They are prompt and accurate and reliable too. Have some cash handy for a tip. read more

I love this dominos. I'm actually really surprised at the low reviews. I always order online. It's always been right. The delivery drivers have always been pleasant and professional. And I've never waited longer than 30 minutes for my order. read more

Delivered a pizza covered in soap and told us we were lying when we called to report it. We've been customers for years but were treated like we were trying to scam them out of $30. read more

The worst chicken wings imaginable - fatty, flaccid, gross. As far from cripy as one could get. Threw out after first bite. Pizza was inedible - also thrown out after eating one piece. Insipid crust - too soft, tasteless, floppy, weird texture. Toppings not good, especially cheese. Was that cheese? Hard to tell. No flavor. Dipping cups for hideous chicken wings (Ranch, Blue Cheese) yucky, viscosity too slimy. We will NEVER order from Dominoes again, EVER. read more

I've given this Domino's Pizza in Northampton my loyal business because their delivery is quick. However being easy going I've let them slide much to many times. Wrong order with the wrong toppings and very little topping on pizza, etc, etc. All doe no go. I called up to complain and the Manager Nick wouldn't talk to me over the phone he hide behind the order taker like the little chicken that he is and bad mouth me. That's deformation of character. The staff is very poor, impolite and not very intelligent.One order taker talks real slow like he is on drugs. I have to repeat my credit card numbers 3 times before they get it right. The Greenfield location was about to close so the owner Scott Ackers bought them out and is never at Northampton anymore to solve problems and complaints. Final summary rude impolite service. customers are just a number, consistently bad product.The customer is King rule doesn't apply here. To many other 5 star options for pizza in noho. Joe's , Roberto's, etc, etc. STAY AWAY FROM DOMINO'S !.....YOU'VE BEEN WARNED read more

Well I've always liked dominos I Love Pizza but last time not to long ago we my mom and son ordered delivery waited waited and waited finally called oops they forgot to deliver it was sitting there for over 45 mins than the nerve they delivered a nasty dried out cold disgusting pizza and made no apologies not even to make a new one so this pizza lover will never eat dominos again read more