What a bunch of losers running this joint. We order our food and wait over 90 minutes for it, so of course it arrived ice cold, onion rings hard as rocks, pizza cold but burnt. So I complain and get a $20 store credit. A week later we try again. This time I order a burger well done, and potato skins. An hour later it arrives again ice cold and the potato skins were like rocks, not to mention you get 3 skins for $6.50. Then start into the burger and find it is absolutely raw inside which is why I ordered it well done in the first place. Not sure when this place changed hands, but it is not the place I loved. I'll be calling the BOH to do an inspection and tell these idiots you cannot sell raw burger. The worst pizza place in Holyoke. Avoid it at all costs. When you complain you can hear the manager screaming profanities in the back because you complained. Imagine having the nerve to expect hot, fresh food? That concept is lost on this place.This is one of those places that serves you garbage, then when you complain they blame you for actually expecting warm edible food. Hopefully jackasses like Josh will find a new job at something they are good at, because it's not cooking or delivering food, or managing a restaurant. I'm not sure when this place changed ownership, but it's hard to believe that new owners haven't taken over because this place used to be great and with Josh as a manager their days are limited. Makes you wonder why they put a jerk in charge of a restaurant, and then when he's rude and serves bad food he blames customers, yet they keep him on. All I can say is he must be related to keep this job, because he is no manager by any stretch of the imagination. My guess he was sleeping in a cardboard box in the alley when the owner decided to give him a job.
Since posting this review a friend I have known for years and used to work there also named Scott (but obviously not the owner) and he said it has all changed, and on deliveries they prepare the food and it sits in bags until they have 5 or 6 orders ready to go and then the driver gets them. If you are first you get warm/cold food, if you are last you get ICE COLD food. The "manager" is a real asshole, and he said he wouldn't eat there again if he was starving to death. One of Holyokes gems no longer exists. With so many reviews all saying the same thing about this Josh guy you have to wonder how he keeps that job. One or two complaints okay, but that's not the case here. Sad. read more