Excellent customer service from a family owned operation. From the moment we walked in the door- Timothy helped us and showed us our options and made us feel comfortable and gave us a wealth of knowledge. We searched multiple Spa dealers, but it was the first interaction that made us go back. Throughout our process, there was always fantastic communication, John always kept us informed about the status of our spa order. John cares about your investment, and even convinced us to get a less expensive model that had more bang for our buck. John conducted one preliminary drop off inspection (for free) of the area we were planning on putting our spa to ensure on delivery day they could plug, fill, and let us enjoy. He worked with our time frame- our pool construction was taking so long, but was still able to deliver the spa as soon as possible. He reassured me several times, saying don't worry- we'll deal with that; and when you have someone taking care of you and your needs, it makes it that much less stressful. John may be busy, but he makes you feel important and that you are his top priority whenever we talked. I would go back again and again- but I think this one will last us years! Highly recommend Dolphin Spas and Stoves. read more