Dolly to the rescue! I was very pleased with my first move request with Dolly last week. The process was extremely easy and the mover/helper was awesome. He arrived at the destination I gave him on time and picked up the dining room table and chairs I had purchased - I didn't even have to be there since I paid for the purchase previously. He arrived at my address at the time he said he would and unloaded everything and put it in the room I wanted it in. Extremely professional and courteous. I highly recommend using this service and there are plenty of coupons available online for first-time users. A great service for those of us who need to move large items and don't have a truck. I will be using Dolly again in the future. read more

Efrian and Sebastian did an outstanding job. They arrived a little ahead of schedule. They were friendly, helpful and did an excellent job. This is my second experience with Dolly and I will continue to use them. We needed some furniture moved from the first floor to the basement. They were quick and efficient. read more

Our Dolly service began with a pickup at a local furniture store. Everything went smoothly until the truck entered our driveway. As the Dolly movers went to take our dresser off the truck, they got the leg stuck. This caused the leg to get damaged. Naturally, as the customer I was upset this happened, especially since the item was an expensive piece. The movers put the dresser in my house and as we discussed the damage and next steps for compensation for damages, one of the movers became agitated. He slammed his hand on my item and discussed how heavy it was for him to lift. After some discussion, the men were able to move the dresser upstairs successfully with the scrapped leg. After they left, I contacted the store to try and get the paint color so my husband could fix the scrape. The store gave me the run around saying the Dolly District Manager would call me to rectify the situation. The store is the Scott Shuptrine store, which is located in Art Van. The manager there, Andrea, assured me they had a great relationship with Dolly and nothing like this had ever happened before. She assured me Dolly would be in contact. Despite the attempts I made to rectify the situation, my husband and I are left to color match our piece ourselves, pay for the damages ourselves and fix the item ourselves. Dolly did not hold up to their end of the deal and neither did the store they partner with since I was never contacted. I would not use this service to deliver any item, particularly something of value. At first Dolly was responsive by offering a $20 future credit but in the end did nothing. My husband and I would've been happy with the correct paint color being given and we would've fixed it ourselves. Now we are left to color match everything on our own with no responsibility on anyone. The movers were able to get our items into our home but we are left to handle the damage on our own. read more

Dolly - Movers Near Me

I needed movers to transfer my furniture from one apartment to another in Chicago (about 3 miles away). Unfortunately, there was a Winter Storm Advisory during my move, so the morning of, my helpers canceled a few times. There was a couple hour delay from my scheduled appointment, but Dolly ended up finding two new helpers to come move my furniture. Once they got to my place, it went smoothly. The helpers were very kind and efficient. From start to finish it took just over two hours. read more

Dolly.com app won't load on my iPhone 8. Staff at customer support give excuses and platitudes about "unfortunately this being their busy season and a holiday weekend". When asked to transfer to a manager, the customer service person said they are all in meetings. They don't have helpers lined up until an hour before my move. I've used Dolly.com for years and recommended them highly and I REGRET THOSE POSITIVE RECOMMENDATIONS! Don't waste your time booking with Dolly.com read more

I used Dolly to move a couch. One of the movers showed up with a cut on his hand and got blood ALL OVER a brand new West Elm couch. No big deal I thought. I had paid for insurance with Dolly prior to the move that would cover the entire purchase price of the couch, but 2 months later my claim still has not been processed by the company. Dolly support is unhelpful telling me they "can't provide a timeline for my claim to be processed." Terrible customer support and the fact that they offer "insurance services" for the move is a total fraud. read more

We are trying dolly for the first time. Right now we are on our fifth reschedule for pick up and delivery. It appears they don't have enough staff and they don't communicate with you that it's not coming at schedule time you have to call them. But they have no problem charging them upfront for services they're not gonna perform. read more

Dolly broke the window to the entry way of my home and has not yet returned a call, returned an email, or sent anyone out to fix the window. Someone sent me an email stating that they would be sending a contractor out ON THAT DAY--which was a lie!! No one called or showed up to fix my window. Then, in the same email, this person by the name of Gabe tells me to submit photos and invoices so that they could reimburse me! I can't even get a return call and I'm supposed to trust that they'll reimburse me?! If a company is operating on the weekends, they should have a manager working on the weekends. I'm getting close to reporting them to the better business bureau and even filing a case if they don't call me with a solution to this problem. read more

Helper cancelled at last minute with no notice. I took half a day off work and cleared a path to the garage so they could move a refrigerator. Also, watch the prices - they quote you different amounts at different times of the day. Very weak apology from Dolly. I was excited to try their service, and left supremely disappointed. read more

We needed a few guys to help us move a couple of couches and chairs. Martin and his helpers did it quickly and without any drama. We couldn't be any happier with their work, it would have taken us a lot longer and with much more cursing to do what they did. And made look easy. read more

Fabulous! The app was easy to negotiate, unlike one of their competitor's. My guy Garrett R. was punctual on both the pick up and delivery, moreover he followed my instructions to a t with protecting a fragile vintage mirror. He was friendly and professional. I have no complaints whatsoever with my service. However, I was saddened that Dolly is not set up to handle specific requests for certain workers as I would most certainly love to hire Garrett again. So...Dolly you need to work on that and make it happen. read more

Very professional and efficient. I've moved a lot of items in my day and it was very nice to sit back and let them do all the work. Well worth it! read more

Terrible service!!! Do not use - they ripped a hole in my brand new couch and ruined a 4K cherry wood china cabinet . I could have done the move myself but I figured I would save my low back and hire two men to move a couple of items a few feet. However I have now paid $120 and I have a brand new damage couch and a lovely china cabinet ruined and Dolly is doing nothing to make the situation right. read more

I needed assistance after purchasing some furniture from an outlet store that did not provide delivery services. I used the app to plug in the location of the store and my home address and it was simple and easy to get a quote. I was able to take pictures of the items and select the truck they'd use. I paid securely through the app. Their communication with me was perfect. The setup time was prompt. They handled my items carefully and also navigated my home succinctly as to not damage anything. Their pricing was fair for the work they'd be doing. Masking and social distancing were strictly adhered. They were also friendly. You can also tip in cash or though the app. What a great find. I'll easily use them again. read more

Such a piece of shot company. They delivered a couch and a chair and screwed up our new door, the frame and scratched the wall. They would not take responsibility for the damaged even though the driver admitted it to me as well as took pictures. I was standing right there watching. They pretend to examine the claim, but they don't do anything. I could understand if I waited a few days to make the claim, but I called immediately after they left. Don't ever use these clowns if you want to keep your house in decent shape. read more

I would definitely NOT recommend them. They never found me a helper, nor did they contact me. I ended up having to rent a truck and do it myself, with a friend. Poor communication and service. read more

I will never use Dolly delivering service and i will not recommend any one to them before i put my deposit down they informed me that my furniture will be delivered that same day but once i made my deposit i was waiting for 2days. All my weekend plains were held offf due to waiting on my furniture with only a robot tex saying they still looking for someone to deliver my furniture the only good thing is when i cancelled my refund was quickly return they are very UNPROFESSIONAL and unreliable read more

I have used this service before and it good, not great. The second time I used them was awful. I gave the full specs of our item which they were picking up from a store. Knowing the size and weight they still came unprepared and left dents and damages to our brand new and expensive dresser. They even had to ask my boyfriend who was working at the time to help them! BUT WAIT it doesn't stop there. After filing a claim I've been in contact with their claims team for over two months to get at least a refund. Kellie is who I am emailing with and she has just stopped responding to emails. I would not recommend this service unless you want your items damaged. read more

Scammers!!! I'd give 0 stars if I could. They Charged A Cancellation Fee with 10 Minute Miscommunication with Driver When I was In Elevator to Meet Driver Out Of Range. Dolly was used, never canceled and Driver waited 10 minutes.., Say $69 is for lost time, gas etc... so basically for a job less than one hour, that I paid for, they added $69.... So many other options Hire a Helper, Task Rabbit, UHAUL, Lugg, Go Share, Thumbtack to name a few. read more

Horrible!! I have tried using Dolly twice now just for a 'micro move' and both times NO ONE SHOWED UP!! No explanation, no apologies, and then after they were 30 min late just a notice on the app that my move was cancelled! I tried calling customer service and just got sent to voicemail. This is a terrible system and Dolly doesn't monitor or take any accountability. This was a huge stress and waste of time, I would not take the risk of using this service read more

I used this service for furniture delivery. They exceeded my expectation. Appointment was scheduled within a couple of minutes after clicking request. Delivery was on time and items place exacly where I wanted them. Nice to know there is service like this available when I need it on a drop of a dime. Will be using Dolly again for all my delivery needs. read more

The worst!!!! Advertised ease of same day pick up. I scheduled a time. That time came and went and didn't hear from dolly. No helper picked up the order and dolly just let the time go by without contact. I had to call them and they were just like "sorry not sorry" can't help. So then I rescheduled for the next day and I get a text saying that they have a high volume and to consider choosing another time. I just did that!!! I'm done!! read more

Unfortunately the Dolly check they issued me still won t clear at the bank. It's been 6 days.

I never leave reviews but I don't want what happened to me to happen to anyone else. I scheduled a dolly to move the one piece of furniture that matters to me - something from my late father. I assumed the guys who showed up knew what they were doing, but they didn't. They dented the walls of our apartment, which our landlord is making us pay for, but worst of all, they ripped out a piece of the furniture. It was devastating! I wish I could go back in time. Customer service has been very helpful, but if you have anything of value to move- just hire professional movers! You don't know who you'll get with dolly and it just isn't worth the risk. read more

Had a horrible experience with Dolly. One of the two movers we hired stole a credit card from our front hall table when they were in our home. Contacted the company who said to "file a police report: and thanked me for me email and told me to "contact them with any additional questions." From the customer service... to the theft... to the hassle of now getting my credit card canceled and ordering a new one...this was more hassle than it was savings, or good customer service. At the very least I would have appreciated an apology from the company and a promise to investigate internally. I would strongly recommend not using this service. read more

Thief's!!!!!!!Their contractors stole $140 from us. They refused to take a couch away, after it was contracted by the company. they would only take it away if we paid them cash $70. Then our son had a couch delivered the same day, and they refused to deliver it to his apartment, demanded cash of $70. Then left it in the hallway, even though he was there to open the door. When we called, they lied and said they only gave a quote, and didn't take any money. Now the company refuses to call us back to resolve the issue. read more

My roommate and I booked Dolly movers two weeks in advance. We had a confirmed date and time. Originally it was supposed to be for 11 am, but then at 10:45 we got a message from our lead "helper" that he was running 2 hours late. We were frustrated at that, but said okay that's fine. Then, at 12:40, we receive a notification saying our movers had cancelled. We were absolutely baffled at this, as all of our stuff was packed up and we had nowhere to sleep that night. We called dolly several times asking what they were going to do to rectify this situation. They said that they were going to open up the job again and hopefully get movers to come between 2:30 and 3pm. We ask what kind of discount they can provide, and the rep said the most they can offer us is $20, which quite frankly is a slap in the face. A little bit later, we get notified that a new mover has been assigned to us. 3:00 rolls around, then 3:30, with no movers. We had been calling and texting our lead helper with no reply. We are extremely frustrated and worried at this point, as we really need to move that day. Finally, our lead helper notifies us saying that he never actually agreed to the job, Dolly just assigned him to it without him actually approving it, snd that he isnt even in the area. We call dolly, and they have absolutely nothing apologetic to say. They have screwed us over twice at this point, but we are really desperate so we allow them to re open the job posting for the third time, with the dolly reps saying they will "try" to get someone to come between 5:00 and 8:00 pm. To absolutely nobody's surprise, they can't find movers for us, so we were absolutely screwed. I would NOT reccomend Dolly movers. This is the worst customer service I have ever experienced, and my roommate and I were left hanging on our moving day. It was one of the most stressful experiences I've been through. I thought this company was supposed to be legit, so I was beyond disappointed. Absolutely do not hire dolly movers. Period. read more

STAY AWAY! DO NOT USE! My first and last experience with this company was horrible. I needed three pieces of furniture moved from the city to the suburbs and filled out the request form with a window of time a week in advance. I then sent messages to the helper stating that the time frame was smaller and wanted to make sure they were still going to show up. My helper deleted his information and I received a second helper, who then did not show up. With no help from Dolly.com, I ended up renting a truck and driving to the city to pick up the furniture then driving back and carrying it in the house with my own "helper". Cost me $79.50, less than half of what Dolly was going to charge me. This service is awful. Both helpers were no shows and never apologized for leaving me in a bind...they just remove their text messages so you can't follow up. If I could give this service ZERO stars, I would. DO NOT USE THIS SERVICE....it is completely unreliable. read more

I've used Dolly before for 2 moves and had really excellent experiences. So, I again booked Dolly a month out for my move in downtown Chicago. I don't have much stuff, I just needed a truck and labor to move my large items (bed, desk, dresser). Dolly confirmed 2 days before moving, when my helpers were assigned. Dolly was scheduled from 3-5pm. At 3:10pm, Dolly again confirmed but said they would provide an updated ETA in 10 minutes. I never heard from the helper again and they never showed up. I had to scramble last minute to find help, which was costly. I also had my elevator reserved for 3-5pm, but because they did not show up, I could not use. Dolly support gave me a $60 credit, but it was not nearly enough to cover any move over the weekend. I will no longer recommend Dolly, it was such a terrible experience. read more

Really disappointed. Reached out today to have somebody move two dressers. Took forever for a mover to accept, and then he immediately asked me to change the time. Turns out that was due to dispatcher telling him I was flexible when I can't be today. But now neither has responded to me with what the plan is. Really disappointed with first experience with Dolly. UPDATE: I changed this to 4 stars later because after a lot of confusion, the guys showed up at the original time. They were in and out of here super quick! read more

I had two young men from Dolly come and move some furniture for me. It was a very heavy platform bed with drawers, a very heavy tread climber, and a couch. They also moved a large bookcase which was also heavy. They were fast, efficient, very friendly and willing to help out in extra ways. They were willing to carry some shredding up and put in the garage, a speaker and some boxes of CDs that were very heavy for me. I would definitely use Dolly again! read more

Great service once Helpers arrived the next morning. A Helper never responded on the Sunday we originally requested same day service. However, the pick up/delivery did occur the following morning on a Monday. This was the first time this happened. Helpers were quick and arrived early with 30 minutes notice. read more

Used Dolly for the first time. I specifically told the driver that my sectional wouldn't fit in his truck. He said don't worry I'll make two trips if I have to. He didn't. He broke the leg on the sectional and tore the fabric. I contacted Dolly in middle of December and here we are at the end of January and still no resolve. I've sent them emails ,a bunch of them.They don't reply to it or they reply to it with something that's not helpful at all. If you want a quick easy way to get your little things moved that's fine but if it gets damaged it's going to turn into a pretty shitty experience I would not recommend them to anybody take care read more

One of the worst experiences I've had. I booked a Dolly over a week ago for tomorrow 8/3. First, I needed to change the credit card on file and I was charged $4 for changing the card. Secondly, According to the app, 24 hours prior to your move, a helper is assigned. Today I was reviewing my dolly for my helper, it still did not show someone assigned. I called their contact number and I was told that there platform is basically like Uber. The helpers are contractors who choose whether or not they will pick up the request. They should specifically state this on their platform. This is not helpful for people who are moving within a certain time frame. I will never use them again. read more

I love shopping on Facebook Marketplace and found this lovely couch, but I drive a Chevy Cruze so I didn't think I was going to be able to get it, let alone move it by myself on a weekday. I literally found Dolly on the Facebook listing, its an option under "Get local delivery" and legit I booked it at 11:30 am on a Tuesday, for the same day pick up of 1:30-2:30 for a window. They do have you select a window and your preferred pick up time. I had Robert S. and Eboni, and they were both so wonderful, texted me to give updates, met me at the pick up location a little early, were so accomodating and friendly, and literally moved the couch from the 37th floor of a high rise to my little condo without touching a single wall or doorway!! Also I would say Dolly is incredibly reasonable for moving large items, getting a truck and 2 movers, and literally for last minute moves - I booked them 2 hours before they came. I didn't have to really carry anything or do much at all. Seriously 10/10 would recommend and will probably use it again when I find more furniture pieces on marketplace! read more

I had a terrible experience with the Dolly helper that was assigned to my delivery and I don't plan on using them ever again. What a joke. If you're looking for a trustworthy, on-time delivery service, you should take your business elsewhere. read more

If everything goes well, these guys get the job done. Beware!!! If there's a problem, customer service is TERRIBLE. Here's our story: We purchased new furniture. We arranged for pickup/delivery through dolly.com. We received periodic messages from dolly.com letting us know who our delivery folks were and what time they'd be at our house. Great! We got a call from our guy almost 2 hours late, telling us the store wasn't open yet. Thinking it was the store's fault, we called them and found out they have a standing agreement with Dolly.com that the pickup would be coordinated 24 hours in advance. Had Dolly.com made that simple call, they would have been informed that the pickup time wasn't going to work. We called Dolly.com customer care and they confirmed that this pre-call is indeed the procedure and oops! they didn't make that call but (here's the clincher) we would be charged a cancellation fee because it is MY responsibility to make sure the store is open when my drivers get there to pick up the furniture. They rescheduled my service and my furniture was delivered but I'm out almost $50 because of the morning mishap. I asked to speak to a supervisor and no one was available. I asked to escalate and never received a callback. The only thing I can say about the service itself is the guys who made the actual delivery were super nice BUT!!! very inexperienced. We ended up helping them move the furniture. read more

I have used Dolly several times, and it has always worked out perfect. Professional, on time and friendly drivers showed up to move my craigslist purchases to my house with no problems. Drama free, came prepared and made the moves hassle free. Easy Peasy! read more

We hired Dolly to take a huge box TV to the Chicago Recycling Center. It weighs 165lbs and is bulky. Two guys came to take care of this. They were outside of their anticipated window, but the lead guy was in consant contact with me letting me know when he would be here, so not a problem (really rainy day lead to bad traffic). They were very nice and courteous and got it out of my house without a single ding/nick in my walls. So, great job all around. Would use again. read more

I rarely write reviews but this experience was so awful. I booked two helpers to help carry furniture from a uhaul into my new apartment. I got a notification the day before that my move in time was confirmed and introduced me to my helpers. I waited for an hour past the time window and no one showed up. I kept contacting my helper via the app and tried calling dolly with no answer. Finally the second helper arrives but he says he can't get ahold of his partner and asks if I can assist him in carrying the items. I cannot lift heavy items which is why I paid for 2 people!! Dolly cannot find anyone to come help him so they told me and him to reschedule??? The poor guy was so upset because it ended up costing him money in transport. Do not use Dolly unless you want to end up majorly inconvenienced. read more