I visited Dollar Tree Store #3925 (Suite E, 1065 Kennedy Rd, Windsor, CT) this morning, March 27, 2026, at approximately 9:38 AM for a quick purchase. The item was clearly marked on the shelf at the listed price, but I was charged more at the register.
When I politely pointed this out to the cashier (who was wearing a black jacket with a black hoodie pulled over their head), I was directed to speak with the manager, Wema. I explained the situation and simply asked for a refund of the overcharge. His response? "We raise prices." When I pointed out that the shelf tag should reflect the current price if it had been increased, he disagreed and refused to make the adjustment.
I even reminded him about basic consumer protection expectations and asked if refusing to correct the price difference was really worth damaging the store's reputation with a negative review. Apparently, for him, it was. We are talking .25 cents
Look, I understand this wasn't a large amount. But this isn't about the money -- it's about basic honesty and respect for customers. If the price changed, the shelf tag should have been updated. If there's an honest mistake, a manager should be willing to correct it rather than dismiss the customer. This experience left me wondering how many other items in the store might be priced incorrectly on the shelf but ring up higher at checkout.
Additionally, the cashier's attire (black jacket and hoodie over the head) did not align with Dollar Tree's typical dress code, which calls for a solid green or white collared shirt and black or khaki pants. It's not a good look for a major retailer.
Dollar Tree, you need to do better. Train your managers to actually resolve simple customer issues instead of brushing them off. Clean up your image, update your shelf prices accurately, and ensure your staff presents themselves professionally. A little integrity goes a long way.
I hope this problem has been fixed before I return to this location. read more
