Awesome company! This is the 3rd time we've had them out to our house and each time we are met with amazing service. I called them late Thursday and by Friday they had someone at my house by 11 am (would've been 8:30 but i didn't wake up for the phone call). James was thoughtful and very professional. I would 100% recommend him if you can! I love that this company donates canned foods for a diagnostic charge (make sure with them before they come out) and have donated literal TONS of food!! I am so happy to have this company on my phone list because life is truly unpredictable as a home owner. read more

Made arrangements for someone to come out between 12-4. No problem, I'd meet them during that time period. Received a call that they were running late. Still no problem. But then I received a call that the previous appointment decided to install a new water heater so they could not make my appointment. This was Friday at 3:30. They wanted to reschedule to Monday, leaving me with no hot water for the whole weekend! And leaving me to find a new plumber Friday at 3:30! Terrible customer service and terrible way to run a business. I did find a new plumber by the way and he is great read more

We needed a drain cleaning and Do It Right was highly recommended by the plumber installing our new faucets. Our technician Christian was polite, professional, and he thoroughly explained all of the steps needed to clear our drains. The office staff, Ellen and Frances, were professional, courteous, and kind. I have been so thrilled to work with this company. read more

These guys are fantastic. I went to Angie's list in search of help for our clogged toilet and accompanying backed up sewage in shower (YUCK!). I got an IMMEDIATE call which had me a bit worried that they would be pricey. But in fact, they were very reasonable. Their work was thorough and fast, they explained what they were doing and why and what they found diagnostically. They were patient and accommodating when I had to run out to deliver my daughter to various camps. They were polite and personable and did a bang up job! When they left I think the tub was cleaner than when we arrived in the house. They also left a clear report of several follow up options without any hard sell. They didn't have to, since they were educating me along the way so I felt in a good position to move forward knowingly. I would recommend these guys to ANYONE in need in the area. They really did Do It Right. :) read more

I had a great experience with this company! They were prompt, easy to communicate with, and super helpful. My technician, Gunnar, was excellent! He is honest, friendly and caring. He dod great work and was attentive to detail. He really took the time to listen and addressed all of my needs and concerns. I will definitely use DO IT RIGHT plumbing in the future. As their name says, they DO IT RIGHT! read more

Another update...I filed a complaint with the Better Business Bureau. Their first reply insinuated that I had tried to commit insurance fraud. I obviously found that offensive, considering Christian was the one who said he'd fix everything through insurance for me. I reiterated my concerns in my response, and got a nicer response still trying to shove the blame onto the restoration company and absolving their team of any blame. I had already told them told them that I did not have any issues with the restoration company. They offered a phone call with Christian. This has TRULY been what I have been after since MARCH ( a reminder that I called FIVE times asking to speak with him and received no call back, and received several hurtful messages from their team after a negative review instead of getting him on the phone for me), but guess what? SURPRISE! Christian never called me. I have also received no money back, or any apology from Christian about any "misunderstanding" or anything like that. Totally ridiculous. It would appear his male ego is so fragile he cant even do the bare minimum to smooth things over. read more

Don't be fooled by their pleasant demeanor their prices are ridiculously high. They would not give a price for tankless water heater service and assured me the tech would treat me right. Within 2 minutes the tech gave me a price that was double my current plumber and when I said no he said there will $49 dispatch charge. What a rip off. read more

My dad contacted Do It Right Plumbers for service. Parker arrived on time, made the right diagnosis right away, explained what needed to be corrected, applied the fix quickly, and was very courteous the whole way. The experience was very positive and we will call again the next time we need professional plumbing help. read more

Fantastic job by Christian! Very helpful, courteous and fixed our issues quickly. Have used this company for 2 issues I have had at my house, highly recommend! read more

Thanks for all the suggestions - I submitted a better business bureau complaint and plan to take them to small claims court if they do not agree to pay me back. I can't believe what a nightmare this has been. I paid over $5000 to this company for work that I did not need and just paid $850 just to fix their damage (cut wires, missing connector), not to mention the damage to my pavers, which were uprooted due to their awful workmanship. Will continue to update. read more

Ryan came here to unclog a sink drain. He had to snake the line. He was very professional and took the time to explain everything to my wife and I. He also wore booties which is a plus as my wife is Asian and hates shoes the house. read more

This review is long over due - we noticed our guest bathroom toilet was leaking the day before we were set to host our daughters birthday. Gunner from Do it Right plumbing came that day and was able to fix the problem without issue. He was polite, professional and efficient. Good value and great service! Will definitely call them again for any other plumbing needs! read more

Our home water had to be shut off on New Years Day due to under the slab cold water leak. We needed to know for sure which of two pipes that come off from the main supply to under the slab at the master bath wall was the culprit. Both are 15 inches apart and go under the slab. We needed to know which one goes to the shower 3 feet away and which one is the leaking pipe that goes to the garage. I had isolated the leak to one of two pipes. My plumber does not do leak detection services and needed to know which pipe to abandon and cap off. Dakota from Do It Right Plumbing arrived to perform the requested Leak Detection Service but without the proper equipment. He realized I was informed and so he had to make several phone calls and it took him another hour to get the proper equipment. Dakota was professional and apologetic. The pipes to test were already exposed and in a tight space and our plumber needed verification which pipe to cut and cap so we could correctly abandon the leaking underslab pipe. I showed Dakota the year 2012 photos of the two manifolds in the wall (taken during bath remodel) and explained why I thought the pipe to cut was the one on the right. Dakota used the Goldak leak detection unit and said the pipe that was leaking under the slab was the one on the left based on his 11 years of leak detection experience. I needed his expert opinion. He said he felt 90% sure. My plumber came out two days later and followed Dakota's advise, cut the left hand pipe. WRONG PIPE. What a mess. Wrong pipe had to be repaired in a very tight space at my cost+ and then cap the correct one. I called DoItRight Plumbers for an expert opinion and they DidItWrong. My follow up call to Megan in their customer service was not helpful, Only apologies. Waste of my afternoon and money $199 discounted $50 due to 1 hour delay for forgetting equipment. Very Sad. I do not recommend this company read more

I would not even give this company any stars if that was possible. We had to have the valve replaced in our shower. The cost was extremely high and when I asked for an itemized bill to explain the charges they could not provide me with one, The technician left my bathroom a horrible mess, dust coating the entire bathroom the shower floor was all muddy. I called the office to express my concerns and also ask for the itemized bill and was told a manager would call me right back. After two days of no response I called again and was told again that a manager would call me back in two minutes. I have still not received a call read more

I won't go into much detail, but their systems from the time you call in, to scheduling, confirming appointment and technician arrival are the best I've seen in the industry and I work in the construction industry. Damian did a great job! On time, clean, friendly & knowledgeable. He fixed the issues I had with a natural gas line the same day and promptly provided quotes for two other jobs at the property. I definitely plan to use them when the time is right for the other two jobs. Very happy all around, fair pricing too, thank you! read more

Outstanding, Superior etc. I needed a plumber for a leaking water heater. I looked under Angie's List and ended up calling 'Do It Right Plumbers'. Within seconds I received a call from them and they came out the same day and the job was done the same day even quicker than they quoted. The job was left clean, cleaned up after themselves. Very professional and friendly. They even followed up the next day to see if I was satisfied with the work :) I am putting them on my master list with my property management. Thank you very much!!!! read more

Just wanted to come here to give praise on this company. I never do reviews, but this time I just had to. They came out and hydrojetted my grandpas drains after a back up in February. Super professional, clean, and honest. Three months later, today, we had an unrelated issue. The same guy Christian from the first visit came back again just hours after my call. He was able to snake some hair from a separate drain this time. He was so kind and caring to my grandpa, he didn't even charge him for the visit today, even after sticking around to chit chat. He said happy Father's Day, it's on the house. This company really has great values and employees! read more

The worst plumbing company ever, do NOT use them! Originally I had a little water pressure issue at my house and called them for help, first a lady came in, tried to diagnose and fix the issue but no luck. She touched here and there at my house and finally said she's just entry level and have no idea what's wrong, the company will send another experienced plumber tomorrow. After she left I found out my entire house was out of water! For the entire night! And she charged me $400 for that! Next day another plumber came in finally get my water back but not able to fix my problem at all. He said he needs step out really quick to call the company and get back to me with a solution, but he never returns! Just secretly gone without notifying me or say anything. This is a terrible experience，wasted hours of time and spend $400 for nothing but worse! read more

They should be call do it wrong and leave it totally fucked up.they came to find a leak and they never found it. The guy came out and totally cut holes in the drywall. He cut about 7 holes and didn't not fix the leak. Then he says you have a hot water leak and got made cuz we was asking him the price. Come to find out he fucked up and was trying to hide and get us to pay for his mistake. he ran a copper tube with a plastic hose to the kitchen. This is where it gets funny he claim he knew where the leak was and pointed to the pipe. Then he cuts the pipe and reroute it right back into the same pipe that was suppose to of been the leak. Yeah you read it right. He connected it right back. He gets frustrated and leaves and turns off the hot water. Oh wait. After he leaves we find out the upstairs bathroom has no fucking water. This dumbass cut that pipe. Do not deal with this company at all. I'll be call the bbb cause they left holes everywhere and behind cabinets that looks like there going to have to be removed. We had another plumber comeout and found the leak. It was nowhere by where he cut shit.I would give this company a minus 10 stars but you have to leave 1 and they don't deserve even that. Run as far as you can from this company. you will end up paying way move than just a leak. read more

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I have had 2 emergency situations at a rental property I own in Fullerton and Do It Right Plumbers saved the day! Both times they came out quickly and on time. They communicated and kept me updated every step of the way and completed the repairs as quickly as possible. I hope I don't have any more plumbing emergencies, but if I do I will be calling Do It Right Plumbers again! read more

My two toilet wasn't flushing, so I called them yesterday and scheduled for a service for this morning. The staff who answered my call was very professional and helpful. "J Gunner" was the tech, he explained to me the Process and started work right away. He fixed two tiolets but charged me for one. He was professional, informative and very friendly. I would def use them again in the future. read more

Hello, my name is Don and I had a great experience with your Technician named been from Do It Right Plumber. He was very knowledgeable and took the time to explain all my options after his diagnosis was done on my broken water heater. He was very straightforward and explained all the work that needed to be done and helped me choose what was best for my situation. I decided to replace my out of warranty unit and put the cost towards a brand new water heater. The installation was done in a short period of time and I could tell he ca about his job because the work he did was outstanding. Definitely a person you want to have taking care of you. read more

I had a leak and I called them to come and fix it. Darryl arrived within an hour and he was so nice and very experienced and got the repair done. Thank you! read more

Needed an estimate on a new water heater and repiping of the house, but the saturday before they were to come we had the sewer line back up into a bathroom. Dylan was outstanding with his professionalism and thorough with his assessment of the problem. He quickly assessed the situation gave us an estimate for fixing the backup, water heater and repiping that was reasonable. The next day the crew was out at 8am. They had the house repiped, sewer line fixed, and also had the water heater installed within 1day and 1/2. Really impressed with the quality of work efficiency and reponse he and the crew had to our problem. read more

Dylan was the best of the best found my leak fast he is on time kind professional and reasonable!

Do It Right Plumbers did an exceptional job with repiping our house as well as repairing the pipes with our bathroom, kitchen and laundry room. Dakota Dulmage's and his team gave great customer service. Once they were finished Dakota made sure to run through all the repairs they did with my dad. Thank you! read more

Short version: Do It Right tried to do me wrong. Long version: Our kitchen sink was backed up, and after trying for 2 weeks to get it fixed through our home warranty (useless), I yelped these guys and decided to give them a shot. Day 1. A Do It Right plumber comes out and tries to snake the drain, but it won't give. He says he'll need to come back the next day with a hydro jet. They will need access to our downstairs neighbors' kitchen to try to locate the clog, so we are trying to coordinate that. Day 2. Plumber comes back with a hydro jet and an apprentice. They work for a couple of hours and tell us they haven't been able to dislodge the clog and they're afraid to apply any more pressure for fear of the pipes bursting (ABS pipes). So the next step is to come back the following day and open up the wall on our neighbor's property, cut out the piece of the pipe where the clog is and replace it. And in the process they'll throw in a cleanout since we don't currently have one and it will make future maintenance easier. But this means that now our HOA needs to get involved since the wall will need to be opened on the outside. Oh and of course we'll need to find a contractor to patch and paint after. I'm frantically trying to get speedy HOA approvals, coordinate with neighbors, find a contractor... This is also when I receive an estimate from Do It Right, and between the work they've already done and what they are proposing to do next, we're looking at $3700. Which of course does not include someone coming to patch and paint later. The quote I got for that from a contractor is $1200. This whole operation is about to cost me almost $5K. Day 3. While waiting for HOA to get back to me (and eventually tell me that all of this is owner responsibility), I decide to call a few more plumbers and see what their take is. I get through to someone who is able to provide his own estimate based on my description of the problem, and it's only $850! Problem is, he can't come out for another week. So my options at this point are: shell out to Do It Right and have a working kitchen the same day; OR pay a fraction of that and put some of what's left towards all the takeout I'm about to eat for the next several days as I wait for this other guy to come out; OR see if Do It Right can match his quote; OR continue shopping and who knows when I'll have a working kitchen again. So I call Do It Right to see if they can match or at least give me something close to this new quote. Hours go by, no reply. Day 4. I finally get a response from Do It Right about matching the other guy's quote: NO. They actually said "it's probably that low because it's likely a small, one-person operation". They basically admitted that I'm playing triple the price just to cover their overhead. I'm kind of speechless at this point so I decide I'm gonna keep looking for someone else to come out and see what they can do. I finally get through to someone, another small company, and they said they can be there in an hour. When we described the situation and what we've been through with Do It Right, the new guy just laughed and said "BS, I've heard this one before. They're just trying to upsell you, as bigger companies do. There's no way your pipes will burst from a hydro jet. And it's also unlikely that a snake wont work. Let me try snaking it." We did, and an hour and $200 later we had a working sink. This guy just saved us $5K and a ton of time and headache. I asked Do It Right to explain themselves, but no comment from them. Moral of the story: don't let Do It Right near your house unless you've exhausted all other options. read more

Gunnar J came to my home and replaced a kitchen faucet, garbage disposal and related parts. He was prompt, clean, thorough and pleasant. He is a hard worker. I will definite use this company again. read more

Looking to bid a tankless water heater so I went through HomeAdvisor and Do it Right Plumbing came up as one of the Pros to bid my job. They seriously should change their name because they certainly don't "Do it Right". I scheduled a time for an estimate via Home Advisor and confirmed the time with someone who called me. The night before, I get a call from Do it Right saying, "some things have come up and we're looking for some people who have flexibility to adjust their schedule." That is not me. I don't have flexibility. It soon became apparent that they weren't looking for flexibility from others, they needed me to be flexible. I told the person I did not have flexibility and I didn't want to get rescheduled to Christas Eve, which is when she suggested. After hemming and hawing, I finally just told her to be straight. If you can't keep the appointment you set up, just say it. I have other contractors bidding this job and if you can't keep your scheduled time, I'll move on. "No, no, no....we can keep the appointment.....we just can't be there when we said we would be there." Astonishing. This is the definition of not keeping an appt. She suggested they could be at my place a couple of hours later, which is exactly when I have another contractor scheduled to be at my home. I'll pass on the awkwardness, thank you. I state again that if they can't be here when we had scheduled, just say it. Don't make it seem like you're doing what you said when you aren't. Finally, she admitted they couldn't be here when they said, and since I couldn't reschedule to fit their new schedule and I don't want to reschedule on Christmas Eve, she said they would take me off their schedule. I filled out a review on HomeAdvisor only to find out that since I didn't hire them, my review would not be available for other potential customers to see. So I came over here to Yelp and boy am I glad I didn't have this company do any work in my house. I see a number of negative reviews for things like overcharging, monthly plumbing service and even the same issue I had, which is scheduling issues and canceling because of poor scheduling and management issues. I really dodged a bullet here and I'm posting my review so other potential customers can beware of this company which seems to have a history of bad scheduling, canceling, etc. read more

Chris and Rihanna came out to the house to clear one of our outdoor drains, and they did a fantastic job! They used the hydro jet approach and we were amazed that they were able to retrieve not only dirt and small branches, but also a toy car and a plastic ball. The latter two items especially surprised us as my wife and I don't have any small children who would have been in our yard to play with those kind of toys. They were very thorough and went the extra mile by servicing more of the yard than they were expecting at no additional charge. In addition to Chris and Rihanna working hard, both were personable and were very nice to our dog. David the dispatcher was also very professional and kept us posted every step of the way as to when the plumbers would arrive. We will gladly have them back for future plumbing needs. Great job! read more

I had the main water line leaking. Charles showed up in a timely manner, went above and beyond to fix the problem and got it fixed at much lower cost than other companies wanted to charge me. I appreciated it how he went the extra mile. Thank you Charles!! read more

After going through 3 different plumbers, I finally came across Buddy.I have been having an issue with my front lawn and was so grateful he was able to provide a solution, take quick action, and make our experience seamless.Thank you Buddy!!! read more

Great service, fast responsive, clean good price. Thank you very much.

I called to set up an appointment about 2pm. They told me a tech would be here today from 9-12. The tech whose name was Dakota, was at our door at 9am today and he couldn't have been nicer and more professional. He was really kind and patient with my mom and explained our situation very well and helped us tremendously. I would highly recommend Do it right Plumbers. To the company management, you have an outstanding individual working for you as Im sure you already know. read more

Honestly, in terms of installation no issues. BUT in terms of management, issues. They kill you with kindness for sure. The technician that installed did a good job in the installation of the toilets. I must warn you that they are way over priced, however. They would not tell me the price of the toilet but only the cost for the 'project' which is a bit suspicious. I asked before we got started if they offered a senior citizen discount and never got a response. I was told that they used high end toilets would last more than 10 years by the technician and asked for paperwork or warranty of that but have never received anything from them. I had asked on 3 separate occasions for the paperwork on the warranty of the toilet but never got anything. They did call and were so upset that I was upset and claim they did not know that I has asked for a senior citizen discount and that their workmanship was guaranteed for 3 years. I explained that is not what I was told and was informed she would get back to me about a discount and the warranty of the toilets. That was now over a week ago. Still no response. I do not like businesses who speak out of both sides of their mouths. Just be honest. Just say you do not offer senior citizen discounts rather than ignore the request or fabricate something about the product that is not truthful. Tell me that the technician should not have told me that. Be honest. I am sorry, I would never use you again. You seem untrustworthy. read more

We have used this company twice now. Once for the kitchen sink and once for our bathroom sink. Both times getting in touch with the office staff and coordinating when the tech could be out has been easy. Every time I have called them I've gotten somebody on the phone pretty quickly. Both technicians that came out to do the work were very knowledgeable and they gave us multiple quotes so that we could pick the level of work that we wanted done. The work was done in a timely manner and both techs were very friendly. I highly recommend this company to anyone who is looking to get plumbing work done. read more

This place appears to be out of business but still keeps billing me $9/month for their subscription service. Anyone else having this issue?

FIND ANOTHER COMPANY. Just found out my 75 year old mother who lives alone called these aholes out to replace a bathroom and kitchen sink faucet and they charged her over $800....and btw, she already had bought the two faucets at home depot. To take advantage of someone like that is disgusting, This company is garbage and the plumber who actually charged her that is a POS. Oh and to add insult to injury, one of the faucets is leaking. Do yourselves a favor and pick another company, this one is crap read more

Chris M. Thanks again! Such a nice and knowledgeable guy. He went above and beyond today . Not only did he fix the water heater issue we were having but, he also took the time to really explain and educate me on all my last minute questions about a possible slab leak. Chris is the guy you can trust and know that he will always do a stellar job! read more

Mark Bolton replaced my rusted water pipe with 3.5 feet of 3/4 in. copper. The rust was caused by having had galvanized pipe connected to the copper pipe by a previous plumber a few years back. He also unclogged my laundry drain that was overflowing into my kitchen sink located behind the separating wall. Mark Bolton did a meticulous job and took pride in his work. The cost of service was $634.00, which I thought was fair. I also liked that he wore booties so as not to track in dirt from his shoes whenever he entered my home. I recommend Mark Bolton. read more

Do It Right Plumbers - Plumbing repair by Mark Bolton of Do It Right Plumbers, - Plumbing Near Me - Orange, California