Eddie just came to my house to flush the water heater. Unfortunately he recommended not to do that because the water heater was too old. He was up front, transparent and honest I'm a residential construction project manager and I recommend plumbing companies all the time. Do It Right Plumbing just went to the top of my recommendation list read more

Subject: Very disappointed with the service and lack of professionalism I hired this company to replace a leaking outdoor faucet. When their technician visited, he recommended installing a pressure regulator because of high water pressure and suggested replacing the old T-zone as well. I agreed to pay $1,100 for the entire job. Before the scheduled work, I sent a clear email detailing that I wanted the T-zone replaced and the water pressure regulator installed above it, along with a few other requests. I was at work during the appointment, and my husband was home. To my disappointment, a different technician showed up, did not bother to check my email, and ignored the request to replace the old T-zone, claiming he was only there to do what was initially mentioned. Despite paying the full $1,100, the main issue (replacing the old T-zone) was not resolved. I have filed multiple complaints, but the company has been unresponsive and unhelpful, offering only a minimal $75 refund and a sewer camera test which I did not need. They promised a manager would call me back, but I have heard nothing. I strongly advise others to be careful when dealing with this company, as they do not follow instructions and fail to take responsibility for their work. read more

This place is run by total crooks. So beware if you hire them, as I will explain below. My 90 year old grandmother had them come to replace our kitchen faucet. It's a very quick job that takes less than 30 minutes. They charged her almost $900 to do this. Not only that, but they installed it incorrectly, so it had to be redone. Oh, but there is more... The tech showed up to do the sink. He spent a little over 2 hours here. In that time, he went around looking at our plumbing to try & get more work. Mind you, we have cameras all around our home & inside the house, so this was all recorded. We didn't ask for any estimates other than changing a garage filter in our garage. After almost two hours, he spent the last 20 minutes replacing the sink faucet. He didn't tighten it fully, leaving it loose. He also took the special tightening tool with him so we couldn't fix it. Thankfully we had a spare from previous sinks, so I had to fix his work. We asked him to change a garage house water filter while he was here. This is seriously a ten minute job. Turn off the water valve that's on the filter, unscrew it, put the filter in, screw it back in, turn the valve back on. That's it. He quoted us $700!!! I ended up changing it myself after work in pajamas & my house slippers in less than ten minutes. Absolute thievery. The worst part is he looked over the filter system, told us it was done wrong, said the valves were no good, & offered to quote us to fix it. Guess who installed this faulty equipment? THEY DID, & I had complained at the time that the valves were faulty. They told me they weren't. Over $7,000 to have this system installed a little over a year ago. I finally see the bill of almost $900 to install the sink faucet, so we email them for an itemized statement to see what the charges were. THEY REFUSED, claiming the job is billed as one unit. I thought the guy wasted two hours to claim the labor fee, but they said that's what they charge to install a sink faucet. That's highway robbery. Other companies quoted us less than half that price. We tried calling them to sort it out, but they never returned our calls. So I'm leaving this review as a warning to anyone considering hiring Do It Right Plumbers. Don't do it. They're total crooks. Reading other reviews here, this seems to be a clear pattern of behavior. read more

They do good work, but there's no After Hours service and I don't like talking to a robot. They don't leave phone numbers so that we can't call them back directly. It's like talking to a robot. There's no communication read more

Not sure why there's all these 1 star reviews, when Do It Right are 4.8 on google. Maybe there's a type of person on Yelp vs Google, just odd. Scheduling was easy, technician came when he said he would, fixed my leaking bathroom sink -- didnt leave a mess, wore special shoe coverings, was polite. what more do you want? would use again read more

Replaced a toilet in our home and left a bunch of caulking on the floor from the installation. After trying to contact them for weeks and sending multiple emails, they finally responded and told me to call them. When I called, I got an AI system that was frustrating to deal with and wasted a ton of time. When I finally got a response from them, they said they would remove the residual caulking but would probably damage the flooring in the process and they wouldn't be responsible for any damage to the floor. When I asked them to please send someone who could remove the caulking without damaging the flooring, they said that wasn't possible. The cost of the repair was high based on averages online. Wouldn't recommend. read more

Do It Right Plumbers - Residual caulking - Plumbing Near Me - Orange, California

See all

Had a great experience with Joe O. for our tankless water flush maintenance. He was very friendly and knowledgeable, and he answered all the different questions we had during our visit and even provided us different solutions to try. I had a not so great experience with another company, from not having the proper equipment and cancelling our appointment several times. In comparison, Do It Right sent out someone same day. Joe was also well equipped to perform the task and was able to complete our maintenance quickly. Definitely a stark contrast to my experience with another company. Will be recommending to others. read more

So disappointed. They keep on rescheduling our appointment. I would never refer anyone for their services

Helped us in what we needed & provided extra services we were asking about for future needs. Very friendly & on time when scheduling.

Had a great experience with Do it Right Plumbers in what was otherwise a pretty sh#ty situation. Had a sewer line back up in my almost 60 year old house the guys that came out took care of everything in a timely manner and did a great job in the cleanup too! Shout outs to Matt, Nichole, William, Juan, Aaron, Thomas, Christina, Kira, and the Fast Dry people-Ryan, Garcia, Chris and Manuel. Thank you! read more

Christian was great to deal with BUT whatever you do DO NOT take his recommendation for a Restopro Restoration We did and they basically destroyed our house and a whole year of our life was lost. Originally we had a small leak. Moisture in 4 bedrooms but Kevin Gomez from Restopro took the whole situation over and blew this minor situation way out of control. The end result was us moving to a hotel for 8 months! They never finished the work because the quality was so poor we fired them. But the damage was done. They were paid for the whole job but only completed a small portion and won't give us the insurance money back so we can finish. What a nightmare and unbelievable SCAM! Don't do it!!!! read more

See all

Warning. Do not call them. This is the worst possible Choice someone can make for plumbing companies. This company caused serious problems to my home and performed work that wasn't necessary and I believe they defrauded my insurance company intentionally read more

Horrible experience. 0 of 5 stars is what they deserve. Tried to make a very minor problem into a big one. Tried to get me to wait for repair untill a restoration company they were in cahoots with decided if we could get away with commiting insurance fraud. Promised to fix r leak the next day. Reinforced on the phone they would be there to fix the problem which it turns out they completely miss diagnosed. Promised to show up to fix the minor leak the next day and despite repeated phone calls and appointment confermations they never showed up. Called Drain Right Services Juan Guzman came out fixed problem in 5 minutes. Do it right plumbing should be called do it wrong plumbing read more

Very knowledgeable and professional. Will contact them again as needed. The plumber analyzed problem immediately and gave us some useful information . On time and texted arrival time and he was. on time .i read more

Several emails from Do It Right Plumbers said they were in my area "Today". I called to make a reservation but scheduled 3 days out. The day of my appointment they canceled and rescheduled me 3 more days out. The day of that appointment they canceled again. Enough! read more

Scummy. They forged a document so they didn't have to provide a second year of free tankless flush service. This is on top of bait and switching the cost on the original work. DO NOT USE THIS COMPANY. They will lie and now forge documents to not provide the service they contracted to complete. Free until you service the work. read more

This is for Josue D this guy was very helpful with everything and had good customer service he saved me money before it gets bad , he is a very nice man give him a raise ! read more

When our tank water heater failed after 12 years, we decided to investigate tankless water heaters. They last twice as long and are significantly more energy efficient, although they can be pricey. Do It Right Plumbers was one of the first local companies we contacted because of their excellent reviews. Their service tech technician, Piotr was extremely helpful in educating us to the relative offerings and reliability of the various brands. Their bid for a high-end Rinnai TWH unit was significantly better than all others, including Home Depot, who offers to link you with local contractors, but does not guarantee who will service you for future problems. Not only were the installation technicians excellent, but their supervisor Fernando provided superior troubleshooting skills while fine-tuning our equipment to our complete satisfaction. We now have endless hot water, no tank to fail, and a relationship with a diligent and meticulous plumbing company for our future needs. Do It Right Plumbing Company was definitely the right choice! Services Water heater installation Price assessment Great price read more

PLEASE LOOK ELSEWHERE. This place will scam you! They charged $300 to unclog a sink drain. No special anything was done. I asked for proof of additional work that they claim they did, nothing. (Well they supplied a picture of the cabinet under the kitchen sink) In comparison, I got a water heater replaced for $300 through one plumber, a corroded ball valve replaced for less than $150 by another. Both of these included PARTS and labor. Typical unclogging is about $75-100 by most other plumbers. Normally I would say, if you have the money to throw away, I guess it doesn't matter, they did fix the issue, but these guys are so scam my, please don't support them. read more

Do It Right Plumbers completely flooded my kitchen resulting in $35,000 in damages. I spoke to the owners who refused to take responsibility for their employee who caused the flood by jamming a 3/4" Pex line into a 1" Copper line and breaking it in the process. I would never recommend this company. read more

My dishwasher was not draining so I called do it right plumbers on recommendation from a friend. Eddie shows up at the time he said he would be here. He was a lovely person. He was very thorough in explaining everything in detail and was patient and answering all my questions. He was very transparent and honest, and he was not there to make a quick dollar and leave. I would call him again for any other problems. read more

Don't It Right Plumbers. Scheduled appointment a week in advance, confirmed day of, and they cancelled last minute. They do not work weekends and had to get a weekday appointment which is hard for someone who works Monday thru Friday. Save yourself time and don't call these jokesters. read more

Do not use this company! They quoted 3350 to install a tankless water heater and what a joke! The guy was here all day and it looks like a child installed this thing! Excuse after excuse! They scare you into signing and then leave a crap mess job and don't try getting a hold of management they won't call you back! read more

Do It Right Plumbers - Held up by a piece of wood! - Plumbing Near Me - Orange, California

See all

This company uses scare tactics and I feel sorry for the older folks who fall prey to these despicable traps. The ownership picture shows what seems like a good hearted family but the plumbers that showed up quoted a 2800$ hydrojet when industry standard pricing is 1100-1500$. For someone reason tomorrow's price is not the same as today's price either. SMH. read more

Joe O was fantastic! Easy to schedule a same day appointment with customer service. Joe showed up on time, was friendly, professional, and fixed our pilot light issue quickly. He also gave us helpful information about our water heater for future reference. Would highly recommend! read more

Ryan P. from Do It Right Plumbers was so amazing! He came in and fixed the problem I was having with my garbage disposal in under 5 minutes. He was incredibly kind, personable, and intellectual! I strong suggest anyone who needs any plumbing help, request Ryan P.! read more

Needed a fill valve replaced in my toilet so I gave "Do it Right Plumbers" a call and requested a quote. They sent over a technician and he quoted me at $321 dollars to do the job. It takes about 15 minutes to replace the valve. A fill valve at the Home Depot cost around 25 bucks. So I guess they are charging 296 dollars for 15 min of labor. It should be a crime to charge this much for something so simple. I feel that this business is trying to take advantage of people not really knowing anything about plumbing. If you can I would shop around and use a different business. I was able to find someone who did a great job and charged me less than $100 dollars for the same job that they quoted me at $321 for. read more

Do It Right Plumbers really lives up to their name. Just great response time and professionalism. Your plumber Salvador was very courteous and knowledgeable. A fine representative for your business. We will be keeping your card in our old rolodex for sure. Keep up the good work! read more

Camera inspection and sewer clean out advertised on web page for 93.00 dollars. I scheduled service . Service truck comes out without camera on truck and want to charge me 299.00 for a cleanout only. Bait and switch. Told them no thanks. Be careful. read more

Christian and the team at Do it Right plumbing SAVED our Fathers Day. Everything seemed to break at once. Christian and team came out within 20 minutes..... diagnosed that it was two completely different problems (one of which did not need to be repaired.) the other was a setting that caused a major outage. He reset everything, and we were able to have a wonderful evening. Thanks to: Do it Right-Christian read more

Do not use this company. They do not uphold their terms. Everything started great from estimate. Once they took payment they failed to complete the job because it was night. And were re scheduled to come today but failed to show up. I reached out to them multiple times only then to make an excuse that the worker got stuck on another job. But failed to reschedule for tomorrow Saturday and not Monday they want to reschedule for Wednesday. And they left our family without drinking water because they had to turn off the water. Instead of making a priority to resolve issue they want to request Wednesday and think its acceptable to leave family without drinking water for a week. Unacceptable. Use another company. I requested refund and will report back if they do not give full refund as they promise to do so. read more

They should change their name to do it wrong plumbers. I am not sure how this company is still in business. My elderly parents them, and they used scare tactics to try to get them to pay them some insane amount of money that was never agreed on. When Megan, called she tried to threaten legal action. Megan who claims to be a legal advisor. Well Ms Megan, as a lawyer myself go for it! I am going to be reporting your business to the B.B.B. What you are doing is elder abuse and it is not right! read more

- I paid them $3200 to fix a leak. - They replaced a bunch of pipes & valves, but they still weren't able to fix the leak. - They told me that I needed to find a dental-specific repair person to assess my vacuum pump & fix the leak. (I did & it only cost me $160.) - I left them a well-earned 1-star Google review. - Their initial reply to that review acknowledged that they misdiagnosed the problem, apologized for not providing the best service possible, and asked me to contact them. (I did contact them, demanding a refund.) - Not only did they refuse to give me a refund, in an attempt to cover their tracks, they completely made up a story about them informing me of a "larger issue down the line" that they offered to assist with, but that I chose to not have them fix it. - When you compare their two different replies to my Google review side-by-side, you can see how they changed their story in an attempt to avoid accountability. - The CSLB found that they were responsible for one or more possible violations of the CA Business and Professions Code. - I don't recommend a company that lacks integrity, operates so deceitfully, and refuses to take ownership of their mistakes. read more

Do It Right Plumbers - They originally apologized for misdiagnosing the leak. Then, they changed their story to avoid accountability. - Plumbing Near Me - Orange, California

See all

Made an automated appointment on Thursday evening for a drain clearance on my kitchen sink. Dispatch called Friday morning to set up appointment so I called work to be home for the appointment. The service window was set for 10am to 2pm. Waited all day without notice. At 4:39pm received a call that the tech was not going to make it and would have to reschedule for a Monday appointment. Unacceptable. Used them in the past from Angi and had a good experience. Not this time. While they apologized, the apology seemed unsympathetic and more "it is what it is". The response the first time was eager and competitive. I guess regular customer service are not the treated the same way. Just call Angi each time a service is needed. Do It Right apparently doesn't respond with the same energy if they don't think they're competing with 3-5 other plumbers competing for your business. read more

I must say that I was appreciative of the fact that you waived the "just showing up and entering your home" charge because once I explained my problem and how I had already attempted to rectify it with your technician I was informed that it would cost $305 to attempt to auger my toliet! After politely declining and being dismissed he did return to let me know that the new price would "ONLY" be $195! Please understand that neither of these costs are reasonable for what would essentially be less than 5 minutes of labor. And I know this because that was exactly how long it took another plumber to come and unclog my toliet with an auger for $99. I only called your service based on a $59 drainage special found online, not that I expected to pay only that, but assumed it would be reasonable and not the number I was told. I regret not referencing Yelp reviews prior to calling as I would have not wasted my time. read more

My real estate agent called to get someone out to get a quote on some potential repairs at a house I have in escrow. I also requested a sewer line scope to check on that as well, with the understanding that service has a cost, since they were sending someone else anyway, might as well get it done. The sewer line scope plus 1/4 other things I asked about we got some response on. Got some nice pictures of the sewer line for the quoted price, an explanation about the 3 services they provide for the sewer line maintenance. Also they noted the kitchen sink area's issue was the reverse osmosis tank. Technician couldnt tell me much about the other 3 things I asked about when I was on the phone with him to pay the 400+ dollars for the scope. Apparently there was a second tech working on that. He promised these details would be in the upcoming written report. Fine. What was not fine was we didn't actually get the repair quote for any of the 4 repairs I asked about, or any observations about 3 of the repairs I asked about. This is a pretty important part of the escrow process where I'm trying to decide if the repairs are dealbreakers for the house purchase. The company just told my agent it's not part of the work order so if I really want to know I can call them up myself for details because they don't have time to write it up. Literally that was the primary reason we asked them to come, so I could have a quote to show the sellers in the escrow process, and they just ignored that part and just tried to sell me the sewer clean out. So now I gotta either decide if I'm going to eat the cost myself for the potential repairs, try to find another plumber to actually give me an estimate, or not buy the house. If I as a customer have to chase them for something they promised me, why would I pay them any more money? read more

I contacted them to come out and clear a kitchen drain. They sent a very nice tech out. He ran water into the sink, verified that it was clogged. We walked outside where we located the clean out valve, on the side of the house and easily accessible. He then looked me in the eye and quoted $450 to clear the clog. I explained that I didn't want hydrojetting and he said no, that was the price to snake the drain. I was so upset because I know this is an outrageous cost. I guess they hope that people are desperate to get it working and once they are there they will just say yes? I said no, and I was so so visibly upset, that he waived the $49 inspection fee that made me agree to having them come out in the first place. I went to my neighbor who recommended a different company who came out and cleared the drain the next day in 15 minutes for $93. I will now use the new company for any additional plumbing needs. I'm so surprised that Do It Right Plumbers doesn't understand this. It's so shortsighted to set a price that is over 4X the average. And yes I say average because I then went onto our city FB page and found numerous recommendations for drain clearing by plumbers and they ranged from $89-$125. read more

SCAM ALERT !! So these guy came out to do a basic mainline clean out. The wife was home and a little upset about the situation and just wanted it fixed . The Tech that came out was "BO" . Well he took advantage of the situation and called in for the "hydro jetter" because he could not clear the line. Clearly he's not a Plumber because the other company we called put the snake in 6 feet and cleared the line. He was gone within 15 mins. So Bo you need more training and not by the snake oil salesman they sent with the Hydro-jetter. 6feet in ...you boys are sad for trying to take advantage of a frustrated lady that just wanted the line cleared . I wish I knew the big mouth snake oil sales they sent out with the hydro jetter... I asked him did you run the snake oil? Oh no my tech did. Well next time don't be so lazy and see if you're actually a good plumber or a good salesman.. lazy ass read more

Always trying to upsell High priced Toilet leaked after he fixed it Fixed the leak! Leaked again read more

We had a club membership maintenance of our tankless water heater done 5/8. After the maintenance we had blue water in our water lines. My wife drank a glass of water to take evening pills around 9 PM and did not notice the blue water in the blue glass she used. She felt nauseous and ended up vomiting around 2 AM. We called Do it Right on 5/9 and they sent a plumber out. The assessment was that the system was not sufficiently flushed by the prior plumber. I tried calling and using chat to get an answer to what chemicals are used when they flush the tankless and as of yet have not got a response. To mess up a annual maintenance and not respond to customer concerns is not good. read more