Every business runs the challenge of keeping their customers happy all the time..Hair salons are no exception.. Ashley, the gorgeous & talented owner faces these challenges with a take charge direct let's-make-em-happy approach. So I walk into the salon to meet Ashley for the first time..She is model-material.. But her warm personality helps ease you into her chair as she runs her trained hands through your hair asking you questions about your goal. 1-hour later I felt like I was this month's photo-shoot for Vogue!! Color, Base, frosted tips, a dusting trim... And ... WALLAHH!! I looked magnificent--- Next time you want to look like a million bucks... Head to Distinctive Spa & Salon.. read more

First time I visited this salon was November 2020 and I'm from out of state. Despite being quoted a price of $60 for a hair cut and $95 for color of partial highlights when I scheduled a same day appt, the cost at the end of the service was $294, which represents more than a 55% increase. After explaining to the stylist the approximate price originally quoted, the cost was reduced by only $20. There was no discrepancy on the original price quoted as the stylist admitted she needed to better educate her colleague who answers the phone and who provided the original price quote. Also, the stylist, a tier 1, commented she should have explained the significant cost increase after initially assessing my hair. I then visited a high end Salon in Scottsdale, AZ, to check its prices for the color and cut by a tier 1 stylist. I was quoted a price of approximately $150-$175. It appears I was the victim of severe price gauging. While I liked my cut and color, the business did not honor the original price quote and did not rectify the error in a reasonable was as a reputable business would. read more

This review is specifically for David Guzman, to whom I have gone many times over the years. I guess I'm a little conflicted about reviewing him here and making it even more difficult to get an appointment, but he really does deserve the praise. David has done several different styles for me in the past, and he always starts with a detailed consultation to ensure that we understand each other, which I think is a great way to go about business for anyone -- especially a stylist, where you will rarely find such a quality. More than once, I recall, he even politely disagreed with my opinion of what to do when changing my haircut. He then thoughtfully explained why his idea was better for the way my hair grows and he was right. I appreciate this kind of feedback immensely since I trust him as the professional. And speaking of David, I think I owe him a call..... it's been a while since I came in. read more

May I please have 6 stars for this??!! I walked in with no appt. late, really late Sat. afternoon, with a DISASTER of hair I'd tried to color at home. Dark brown, almost black in front, nasty blondish orange streaks all over, and I was almost in tears. I lucked into Ashley, owner and MASTER stylist and colorist. "Sure," she said, "no problem, we can fix this easily." And she did. She stayed late, her work was METICULOUS, and I walked out with the best hair color ever. EVER. I was really pleased that there was no heavy push on product, and I felt totally comfortable in her hands. It was so obvious that she knew exactly what she was doing. AND she said they offer bang trims GRATIS!!! I am in the process of moving my offices back into metro Phoenix from the far East Valley, and this will be my hair's new home! read more

I found this salon via Yelp and decided to give it a try even though it wasn't the most highly rated. It is close to my house and I am still figuring my way around this new-to-me city. They are super slow on monday's so I was the only customer they had the entire two hours I was there. I requested a manicure and pedicure with the shellac nail polish. Their polish selections were extremely limited in shellac which is hurting their business badly because other salons I have been to in the past (in UT) have a TON of shellac color options. They didn't have anything close to what I wanted so I went with a red in the shellac for my hands and a dark vampy purple OPI for my toes. The girl helping me was super super sweet and fun to talk to but its very obvious how inexperienced she was. I asked her how long she had been doing nails and she said "..a year". Thats not too bad and I know going to school for nails isn't a treat either so I know she has worked hard to get where she is at BUT... BUT BUT BUT if I am going to spend $90 (after tip) on my nails, they better be immaculate! I wasn't exactly happy about being there for almost two hours and my finished product is mediocre at best. I would have MUCH rather spent that money taking my man out to dinner or setting it aside to buy new furniture. After this experience, I may only get a mani and pedi on special occasions. I could have painted my nails better with a polish at home. I'm super bummed about this because I work really hard and to spend $90 on something I am so unhappy with just sucks. I left without saying anything because I plan on emailing the company just to let them know how I feel. For nails, I wouldn't recommend this place and I won't be going back there. read more

I have been coming to this salon for 3 years now and finally I got around to write this. Ashley and her team are freaking amazing!!! I come here every two weeks to get a haircut and never once have I had a bad experience. I remember my first day and I am a little picky who cuts my hair. I don't like change but moving to phx I had to get a new place. So I found this place on Yelp and I figured I would give it a try. Well I have never looked back. Everyone here is beyond nice and make you feel like a special client not matter how long you have been going each person is treated the same. Remember I am picky as heck and this place doesn't disappoint!!! read more

I've been going to this salon for a little over 5 years now to Leeann my stylist. I absolutely love her and can say that Distictive is probably one of the best places I've ever had my hair cut. The staff is always friendly and in a good mood. They are always having a good time while working and are fun to chat with while I'm waiting or even in my chair getting cut. Leeann is hands down a super rock star. She is always on her game and gives me the exact cut that I'm looking for every time. I love her shoulder massages almost as much as the haircut itself. She is very informative and is always willing to teach me new things or techniques for me to use at home to get my hair looking like it does when I walk out of the salon. She's worth every penny no question. Don't listen to the 1 star review for someone who went to a hair salon to get her nails done and didn't even experience the full service cut and style. Completely unfair to rate this place on that one experience and they don't deserve that 1 star rating at all. read more

Majorie is a QUEEN. She has been doing my eyelash and eyebrow tints since I moved to the PHX area. She's quick when working and so sweet. The treatment is soothing and doesn't sting my eyes at all, which has happened at salons in the past. Prices are super reasonable. If you've been looking to try a tint, this is the place to go and Majorie is definitely the person to help you out. read more

Marjorie is AMAZING! I have been a customer for many years and love the staff and level of service I receive here.

Went for the second time to see Joel. Best hair dresser ever! Listens and cuts hair great. Booked my next appt and a facial.

First time dying my hair & I decided to get red highlights...Trenadee did an amazing job & knew exactly what I wanted. All personnel were friendly. I would definitely come again read more

Distinctive Salon - Biltmore - Eyelash Service Near Me - Phoenix, Arizona

I did a walk in appointment and they were so nice! When the wash your hair it feels so good and the warmed towel was great! My haircut turned out perfect and she walked me through how to style it! Very nice people! will be back again definitely! read more

My review is on the acupuncture medical treatment that's offered at the salon's Mesa location. My entire experience was beyond positive. Dr. Caldwell genuinely cares and makes an investment in the health and well being of his patients. He consistently answered all my questions before and after making my appointment. He was on time and made me feel comfortable throughout the appointment! I would highly recommend this medical group! read more

Jason gave me an awesome bang trim when I walked in without an appt. Super friendly folks and very accommodating. I'll be back!

I came here because I love Aveda and whenever I go to an Aveda salon my scalp doesn't hurt during or after my visit and my hair becomes thicker and healthier than with any other product out there. I saw Christi because I was told she is good with blonde and she did not disappoint! She listens to me and what I want for my hair as far as health, color, cut and style and both times I have seen her now I leave with hair looking and feeling better than I imagined! The entire staff is friendly and knowledgeable so I would recommend them not only because they sell Aveda but because they are all wonderful and talented stylists! read more

I have struggled my entire life with my hair. Being biracial neither myself nor my mother have known what to do with my hair. I have always dealt with rejection or a lack of interest as to what to do with my hair. I stepped into Distinctive one day and was paired with Ana. Not only was she excited about working with my type of hair she suggested so many options and directions to go with my hair. That has never happened before. After months of growing my hair and cleaning it up Ana has helped me develop my own personal style and day to day hairstyles. I highly recommend men of color and of course ladies to book with Ana. Ana is not afraid of a challenge and can work with any type of hair! read more

Distinctive Salon - Biltmore - I did a close up because Ana's hair is always on point! And she will do the same for you - Eyelash Service Near Me - Phoenix, Arizona

Ashley did an amazing job with my cut and color. I felt very pampered & can't wait for my next appointment!

Jason is professional, experienced and a really fun person ! I will continue to use Jason's services even tho it is a little out of my way ! Well worth it ! ! read more

This salon changed my life! Blond ladies I have finally found an actual blond specialist after 17 years in the valley. My sister has been seeing Margie at this salon for 6 years. She convinced me to book an appointment with Margie after having another horrifying experience at another salon. Margie not only gave me the best haircut I have ever had but she actually completely color corrected my hair and created the most beautiful platinum blond hair. I have had my hair ruined sooooooo many times by stylists pretending they are blond specialists. Margie is absolutely amazing and knows what she is doing. She has a great personality and i had a great time chatting with her. She knew i needed to have my hair done at a certain time so she came in early just to accomodate me. The salon is very relaxing and the people are very nice and laid back also. My experience start to finish was nothing but the best. I have been to a million different salons in my day and this salon felt like going to the spa, it was lux. Margie gave me a shoulder, head, hand massage and tea tree oil scalp treatment. After she colored my hair I got the botanical treatment which I highly recommend. My hair is soft, healthy and feels amazing after the color treatment which never happens when you are a blond. Margie is worth her weight in gold, I will never go to another salon. Ladies if you have been duped by other salons ruining your blond hair give Margie a chance. She is the first stylist I have ever seen be able to create all over amazing platinum with noooooo brass. Treat your self and visit this gem. read more

Distinctive Salon - Biltmore - Best salon I have ever visited. Margie is an amazing blond specialist and worth seeing. Amazing! - Eyelash Service Near Me - Phoenix, Arizona

Receptionist is welcoming, knowledgeable about available products, and kind. My hairstylist Andrea is exceptionally talented so much so that my husband is scheduled for a haircut with her. Other staff are friendly and the salon is very clean. Thanks to all !!!!! read more

Paid over $200 dollars plus tip to have my roots touched up, trim and deep conditioning. I have dark blonde hair naturally, my hair was orange when I got back to the chair from the sink and I was told to purchase blue shampoo and conditioner, and I would have to come back for another session?!?!?!?!!!! Outraged. I will never ever visit this salon again. Save your money. Go elsewhere. read more

Marjorie is marvelous! I moved to Scottsdale two years ago and feel so fortunate that I chose Distinctive Salon and Spa for my new hair home. Finding a new stylist can be challenging, but I struck gold with Marjorie. She welcomes her guests like family and takes the time to ask you specific questions regarding your service expectations. She uses her extensive knowledge and experience to add value to the conversation and often educates you on the process. I always feel confident that I will have amazing results and have never been disappointed. Beyond her serious hair skills, she's friendly, thoughtful and a blast to chat with. Love her and Distinctive Salon and Spa. read more

Fabulous salon. Professional, friendly, great atmosphere, great products and great results! Highly recommend to anyone! read more

I had taken my daughter here several months back to get a short haircut. Marjorie cut her hair for $45.00 and did a decent job so last week I took my daughter back to see her. I dropped my daughter off at the salon and later after picking her up she gavie me a receipt for an $80.00 haircut, plus a 16.00 tip. I am not sure why the increase in price, and to be fair I should have checked to see what she was going to charge, but to charge a person $80.00 for a trim that only took 30 minutes is ludicrous. Common sense would have been to charge less given what had to be done or, at a minimum, to forewarn a client that there has been an increase in price. We won't be returning to the salon, there are many hairdressers out there that are just as good and don't charge half that price. read more

The hair dresser David is phenomenal, but even his amazing work is making me reconsider going to him anymore because of THE SALON!!! It is suppose to be an Aveeda salon and it feels nothing like being in an Aveeda salon. There is a hairdresser there that is so obnoxious I want to scream. Her voice and the things that come out of her mouth are unprofessional and unethical. I cannot lister to her bash, gossip, whine, complain, and share how she works the system...who she likes...who she hates...blah, blah, blah. I am 56 years old and I have been around many a salon and never had I experienced any place that would tolerate this. I sought out an aveeda salon because they stood for peace, harmony, nature, and calmness. I have spoken to my hairdresser and we have tried to make my appointments around her schedule, but it does not always work and/or she changes her schedule unexpectedly. Then I told the receptionist area and they handed me the email of the owner and this is why I am now on Yelp, because she did not answer me nay or yay. So sad. read more

Tania was amazing for my facial!! She was very thorough and explained the entire process to me as she went along. I was relaxed and comfortable during my visit. She was very personable, friendly, and customized my facial to my concerns/ skin type. Can't wait to get another facial! read more

Savannah at the front desk was so helpful with scheduling and getting me in for my appointment quickly! Trin did my hair and it looks and feels amazing! She is so sweet and everyone was very professional. read more

I loved Jason so much! He made my hair look like a movie star, with only a haircut. I liked the upscale service the salon offers and felt very pampered the entire time. Can't wait for my next trim! read more

The sophistication and quality of service is unmatched. When I walk out of the salon I feel beautiful and so very special. Thank you Distinctive Salon and Spa (Biltmore) read more

Best color I have had done in years. Sarah did an amazing job. I just mentioned I needed some light color and she made suggestions and went with it and it turned out fabulous. I love it. read more

I love Distinctive Salon! The stylists, staff and products are A+ and the service they provide is FIVE STAR each and every time. Give Jason a try for cuts, color or blowouts! You will not be disappointed. read more

Great atmosphere, friendly and hospitable, and a perfect cut and blow dry! Thanks for a wonderful experience Trenaddy!

Marjorie is fantastic! She really takes the time to listen to you and cut your hair exactly the way you want it. Would highly recommend!

I first went in to this salon looking for an Aveda product about a year ago. I have been back several times in the past year. My mom and my sister and several co-workers are now hooked also. We only see David Guzman. He goes above and beyond to accommodate my schedule, he is very talented, I have never left disappointed. He always does a thorough consultation before starting on my hair, he really listens to what I want done and is extremely meticulous. You can tell that he genuinely likes what he does and takes his job very serious. I have been to other salons such as Dolce, Toni & Guy, Rumors, and haven't found someone that does such a great job along with such reasonable prices! That's almost the best part, the prices! You will not be out $150 plus here. Give it a try and ask for David, trust me, you will not be disappointed! read more

Tania was a superb aesthetician and a credit to her profession. Also wonderful with the Aveda products. Great experience.

All the prior reviews about Ashley are true - she is a master at her craft and extremely skilled. I felt at ease in her chair and left feeling so happy with my cut and color I couldn't stop smiling! She really took the time to understand my current style process and challenges with my hair and suggested techniques and products that might work for me and my lifestyle. The hand and head massages felt so great, and I was offered water and their signature AVEDA tea. I had inquired about her schedule for the day (I was her first client of the morning, or "guest" as they call you) and she admitted it was going to be a long one for her with back to back appointments for the entire remainder of the day at their Mesa location. However, I felt the level of care, precision, and attention she gave me was as if I was her only client that entire day. The salon atmosphere was bright and clean and the stylists were friendly, joking with one another, and helping each other with cuts and styles - it felt like a very positive environment. They also all had incredible hair themselves...which is usually a good sign! The only downside was the price, but I am a firm believer that you often get what you pay for and in this case I certainly feel that I did! Also as a note, some people might be put off by the tendency to recommend products and perceive it as pushy but I personally did not at all. I love trying new products and especially love AVEDA products, so I was kind of expecting to purchase at least one product there. I also enjoyed learning more about the different AVEDA product lines available and will likely try more of them in the future. Bottom line - I'll be back here for sure and will be recommending this place to anyone that wants an amazing salon experience and fabulous hair. read more

Great low key environment. Professional results. The color is beautiful and the knowledge of everyone about product, customer service, and color is excellent. read more

So I called to say I was running late for an appointment. She tells me that I've called the Mesa location and that calls were getting forwarded to that location. Meanwhile, someone from the salon calls and leave me a voicemail and says if I don't show in four minutes that it will cancel my appointment and I have to reschedule. The nice stylist at the Mesa location texts the stylist at the Phoenix location to tell her that we're on our way and assures us that it will be a problem. But, when we arrived, they told us that the stylist had already left for the day. Then They said, we tried calling you. I said yes, you were calling me while I was attempting to call you but got forwarded to the Mesa location to tell you that I was running late. So I wasted my time driving all the way there only to find out that an appointment was never going to happen. Huge waste of time. Don't bother going to this place. read more

Jason Gooch is one of the best stylists I have ever had! My entire family sees him, we are always accommodated for our crazy schedules and he is always working to make everyone happy. He modified my color/style to the season and I have always been more than satisfied read more

I just relocated here from Southern California and was not looking forward to finding a new Aveda Salon. Let me say that my entire experience was amazing. I would recommend this salon to anyone. Absolutely loved Sarah. read more