My husband and I went in to get a SIM card/fix an issue with his phone, which turned out to be much…read moremore difficult because of an error made by the agent I chatted with prior to our store visit. We did have to wait awhile to get help, but we were very impressed with the two employees that helped us (I believe one was the manager--Reece). They were extremely patient and friendly as they helped us for over an hour trying to straighten out the problem!

Returning some cable boxes for my folks. I was checked in at the front door Apple store style and…read morewas told it would be a short wait. There were several others before me but there were plenty of places to sit so I didn't mind. The store was clean and nicely laid out but I didn't have much time to admire it as a few minutes later I was called and after an easy return process I was free to go speeding off to run other errands.

Required a new modem…read more Quick and painless. Wanted the latest XB10 modem, they had none But did leave with an upgrade

If I could give this store a negative review I would. I went in a year ago to have my WiFi and…read morephone bill split from my ex (an already stressful situation that the people over there phone "couldn't" help me with). It took over an hour to be helped and once I did get helped the lady said she could only do part of it and the rest I had to call customer support for help (even though customer support said they couldn't but whatever). The one thing she did do in person was set up a new internet account for me (great) but today I was reviewing my bill and noticed an extra charge for $15 for "NOW TV Latino" I went back and saw I've been charged this since the day I was signed up for my account (my fault for not reviewing it sooner) I did not approve this add-on whatsoever and have never used this service. This lady literally charged me an extra $15/month for a whole year and it would've kept being charged if I hadn't called and cancelled it today. I'm so mad because I didn't approve this at all, I don't watch Latino tv and don't even have a device to watch this service on! Buyer beware of this location, check what they have you sign, what they charge you and every little detail they provide because this is ridiculous and cost me over $100 of charges that never should've gone through especially because I didn't even see this till now. I hate writing reviews but felt others needed to hear this maybe go to a different Xfinity store or don't use Xfinity at all.

I signed up for their service in Rio Rancho Area, they told their service plan starts from…read more$40/month. I was surprised by their other charges, apart from installation fee $100, I was told I had to pay for the antenna which costs $300. So I agreed to that, then I later found out that it is only $300 if you pay it one time (OR)$348 if you pay in one year, 2 year $360 if you choose to pay in installments. This is bad as the agents don't tell it and expect the customers to read everything and educate ourselves and blame us for signing the document. In any case I was only aware of this after 2 months of installation so of course the rate should be prorated because I was willing to payoff the antenna. The customer service agent told me I owe $326 for the antenna inspite of me making 2 payments already($30.20). They wouldn't prorate the amount for me which is an additional $2.5 a month. They simply stated that since I signed a two year contract (never did, that's the default one) and I owe $360 for antenna because of that. The contract only gives 2 options 1.Pay $300 or 2. Pay $15 for 24 months. It doesn't say you the total amount you pay which is $360 if you choose the second option. Not only you are required to read the contract but in this case you are also required to calculate the net amount if you choose installment. So in short, I paid $55 extra for the antenna and a total of $355 (since I didn't know and used 2 months installment I paid $5 extra). I would advise anyone to make a one time payment and get $60 off which nobody will tell you. I hope this helps others. Also see if they'll allow you to use your own antenna. As far as internet service goes, some outages like an hour every 2 weeks. Speed is as promised. Equipment Lease or Purchase: 1 year lease to own - $29 per month =$348 (calculated value, not in agreement) 2 year lease to own - $15 per month =$360 (calculated value, not in agreement) One time purchase - $300.00 By default they sign you up for the 2 year lease and if you make the payment early you still owe the full difference like in my case which makes no sense because interest should be accrued daily, it's not a flat rate. Their billing is the worst of all the services I had availed in my life and wish I could give them no star! (Edit) I was called and given the credit, thank you for your understanding!

I scheduled an installation with NMSurf but decided not to move forward because I have a Spanish…read moretile roof and was concerned about the possibility of damage during the installation. Before any installation work was completed, I canceled the appointment for that reason. When I contacted the company afterward, I requested a refund of my installation deposit since no service had been installed. Unfortunately, my request was denied. I understand companies have cancellation policies, but I was disappointed that there was no flexibility given that my decision was based solely on protecting my home from potential roof damage. I hope NMSurf will consider handling situations like this with more understanding and work with customers to reach a fair resolution.

I have been trying for three weeks to contact CenturyLink I am sent from one machine to another…read moreanswering the same questions over and over to a machine! The worst Internet service ever! For the last three months, I have been having continual problems, but I can't reach anyone to tell them about it. Now for two weeks most of the time I don't even have Internet service to do my work or my life! Can't even express how bad it is!

If I could rate lower than a "1", I would. Service dosen't work, talked with "customer service"…read more(which is anything but) 4 to 5 times, got a tec person scheduled ONE WEEK later, didn't show up, didn't notify us that they weren't coming. Now we're scheduled to have another tec in 20 days... yes, you are reading that right.

Nice staff, knowledgeable, eager to help, I did not have to wait for long to be attended to, and…read moredid not have to ask any extra questions.

Terrible reviews, never anything positive, but the company does not care. What are you going to do,…read moreleave them? Nothing else out there, and I am sure they see what competitors offer. I would switch today but I am on a fixed income and can't. I HATE XFINITY and part of it is being trapped instead of relating to a company that is interested in service and its customers.

As with others, I am feeling their pain. I have been with Cybermesa since 1998. The current…read moremanagement is abhorrent. The entire server fails regularly now. When Jane Hill ran this company, all was good. They handled spam well and the servers almost never failed. Their customer service is absent. They only respond by email and that's when it suits them. The bottom line is that we need a functioning email client so we can actually do business. This company has seen its better days. GO SOMEWHERE ELSE!

OMG, what happened to Cybermesa ??? Once upon a time they…read morewere an outstanding ISP, with outstanding service & support. NOPE, NOT ANY MORE. No one answers their phones. No one returns voice mails. No response to emails. Customer support & service is now 100% GONE, non existing.

These people are GREAT. Fixed me up quick, and went well beyond the"bare minimum" repair HIGHLY…read moreRECOMMENDED

0) Yelp has the wrong address for this business. Should be: 1807 2nd St Suite 100, Santa Fe, NM…read more87505. I suppose they'll change it eventually. 1) I recommend, and commend, them. Took in my 2019 iMac for a free diagnosis. I'm a techie and had an idea what was wrong, but they checked other possibilities, backed up the account on the machine to avoid accidental loss, and spent literally hours pursuing the problem, which turned out to be a hardware failure. 2) They gave me a quote for the repair, but it was too high for my budget. In fact this was going to be a spare Mac, since I just got the new Mac Studio, so I don't really need it and wasn't ready to spend that much. I could understand why the price was high: iMacs from that year aren't made to be repaired. I dislike Apple's closed architecture (literally closed in this case), but that's the way they are. 3) I declined the repair and took the iMac home. No charge, no hard feelings. The people there couldn't have been nicer.

the only 2 employees there have been there for a long time, they're really nice and helpful every…read moretime we go in, the do need more employees though

I could share a long technical story about why after a 2 hour call Boost Mobile Tech Support…read moreinstructed me to "just go to one of our stores instead--they will install your new SIM and will activate your phone and get you your number." Per those instructions, I called this Boost Store this morning and began conveying that I'd be coming by for the above reasons. A woman who did not give her name cut me off saying, "So that'll be between $12 and $35" for us to activate." I told her I'd been assured that since I'd already paid for my new Sim, this visit would be free. She grew MORE irritated and said, "Look, tech support ain't a store. We're a STORE." I said, well, I was told to come to your store, so when I get there, let's just call tech support together because I'm probably not explaining this right. We can sort it out that--" Before I could finish, she told me, "WE'RE A STORE! WE DON'T CALL TECH SUPPORT. THAT'S SOMETHING YOU DO." And then she hung up. She hung up. On a customer. After yelling at me for doing exactly what Boost Mobile Tech Support told me to do the night before. I see that there's a store manager who reads these comments on other review sites and replies to them. If you're serious about listening to these complaints, please reach out to me privately via email so we can have a productive chat about how that could have been better handled. I hope you're not just replying with empty platitudes. My addy is statatomic followed by the AT symbol followed by GMAIL (dot) COM. Still can't really believe this happened. I'm actively seeking out information on regional or corporate leadership so I can share this with them as well.

I've been going nuts for months trying to find an unlimited 4G data plan for my hotspot. AT&T,…read moreTMobile, and Verizon were all trying to charge me something like $100 or higher for less than 100GB. I was using TMobile for a while at $60/mo for a 10GB cap that barely got reception where I work. Also, the plan I was on seemed like some grandfathered-in nonsense that they were trying to phase out anyway, they had to assign me a phone number even though I didn't need cell service. Finally got what I was looking for here: a mobile internet service where I could use my own device with a cap I would never reach. If TMobile was charging me $60 for 10GB, then $99 for 300GB is a steal. The plans were all self-explanatory, I didn't feel like i was trying to be sold anything extra, I just paid for a month of service (plus about a $60 startup fee) and got mailed a SIM card. The service wasn't working at first, but it turns out that was just because of the storms in Texas, Chris got me pointed in the right direction. I don't know what these other reviews are talking about but If I ever have any unpleasant support calls, I guess I'll update this. It's been smooth sailing thus far.

My experience with Mr. Smith was startling to say the least. We spoke by phone twice durning which…read morehe screamed at me, cursed at me, told me repeatedly to "shut up" and threatened to sue me for attacking his business. He claimed to have phone transcripts of me attacking a customer service rep. Though Mr. Smith is just an "affiliate" for an actual company that resells mobile broadband that is serviced by one of the four major cellular service providers. He attempted to intimidate me by claiming to have an exclusive arrangement with the blue chip utility company when in actuality he likely make $3-5 commission per contract from the reseller not the carrier. Chris Smith is beyond unprofessional and should be avoided at all costs.

I came in to the store on Holly Ave. in Albuquerque because I couldn't get my voicemail working…read moreproperly. Store employee Jenny was helping lots of people, but quickly looked into my problem. It turned out the network settings for voicemail were set up improperly. She went through it in a few minutes and got it working. I was floored by her professionalism and speedy competence. We're not worthy!

Terrance . Terrance went well…read more I opened the door and his greeting was so warm and welcoming... he was able to help as I forgot to bring the account number with me and he was kind and easily helped. Shoot I almost switch my phone carrier without asking any questions! . Great customer experience curated by Terence.