My husband and I went in to get a SIM card/fix an issue with his phone, which turned out to be much…read moremore difficult because of an error made by the agent I chatted with prior to our store visit. We did have to wait awhile to get help, but we were very impressed with the two employees that helped us (I believe one was the manager--Reece). They were extremely patient and friendly as they helped us for over an hour trying to straighten out the problem!

Returning some cable boxes for my folks. I was checked in at the front door Apple store style and…read morewas told it would be a short wait. There were several others before me but there were plenty of places to sit so I didn't mind. The store was clean and nicely laid out but I didn't have much time to admire it as a few minutes later I was called and after an easy return process I was free to go speeding off to run other errands.

Required a new modem…read more Quick and painless. Wanted the latest XB10 modem, they had none But did leave with an upgrade

I've been tied with Comcast Xfinity for wireless services at home for 5 years! It had been hard to…read morethink of switching..as you know...switching had always been sort of painful for me. But then..I finally had it and decided to switch to another service provider which would reduce my costs by more than half! So...I ended up managing to gather my courage to switch! I stopped by the store...since Comcast..AHEM made it hard to talk to them (I wanted to cancel my services with them...and they made me make an online appointment for someone from their call center to call back 3 days after...horrible service!). So, I ended up stopping by this shop in person instead. The pleasant thing about this shop was that it looked modern and the staff was nice and actually pleasant to interact with in person. They asked me for a cancellation reason, which I let them know..and it wasn't anything they could do to change my mind. I had been a customer for 5 years and they never called me (and I felt like they had always sneaked in higher prices without letting me know)..but then now I kept getting repeated automated calls a few times a day, presumably to try to make my change my mind!). Glad to be out of overpriced contract from Comcast Xfinity! I wished I had switched to other providers sooner...and hadn't missed Comcast Xfinity at all since I made the switch!! I am saving at least $50/month now!!

I signed up for their service in Rio Rancho Area, they told their service plan starts from…read more$40/month. I was surprised by their other charges, apart from installation fee $100, I was told I had to pay for the antenna which costs $300. So I agreed to that, then I later found out that it is only $300 if you pay it one time (OR)$348 if you pay in one year, 2 year $360 if you choose to pay in installments. This is bad as the agents don't tell it and expect the customers to read everything and educate ourselves and blame us for signing the document. In any case I was only aware of this after 2 months of installation so of course the rate should be prorated because I was willing to payoff the antenna. The customer service agent told me I owe $326 for the antenna inspite of me making 2 payments already($30.20). They wouldn't prorate the amount for me which is an additional $2.5 a month. They simply stated that since I signed a two year contract (never did, that's the default one) and I owe $360 for antenna because of that. The contract only gives 2 options 1.Pay $300 or 2. Pay $15 for 24 months. It doesn't say you the total amount you pay which is $360 if you choose the second option. Not only you are required to read the contract but in this case you are also required to calculate the net amount if you choose installment. So in short, I paid $55 extra for the antenna and a total of $355 (since I didn't know and used 2 months installment I paid $5 extra). I would advise anyone to make a one time payment and get $60 off which nobody will tell you. I hope this helps others. Also see if they'll allow you to use your own antenna. As far as internet service goes, some outages like an hour every 2 weeks. Speed is as promised. Equipment Lease or Purchase: 1 year lease to own - $29 per month =$348 (calculated value, not in agreement) 2 year lease to own - $15 per month =$360 (calculated value, not in agreement) One time purchase - $300.00 By default they sign you up for the 2 year lease and if you make the payment early you still owe the full difference like in my case which makes no sense because interest should be accrued daily, it's not a flat rate. Their billing is the worst of all the services I had availed in my life and wish I could give them no star! (Edit) I was called and given the credit, thank you for your understanding!

NM Surf was, in my experience, an embarrassingly bad internet provider. The service was extremely…read moreslow, the customer service was consistently awful, and the entire operation felt petty and amateurish. What pushed it from bad to absurd was being told that I was supposedly in breach of contract for leaving a negative review online, and that under their contract they had the right to shut off our internet until the review was removed. That was the explanation given to me when our service was cut off. If that is really how they choose to treat paying customers, it says everything anyone needs to know about this company. Even the interaction where this was explained was spectacularly obnoxious. The tone was smug, rude, and bizarrely self-satisfied, as if this were a normal way to run a business. We switched to Starlink, and the difference has been immediate and obvious. It has been night and day: faster, more reliable, and run by people who apparently understand that customers are not hostages. Two tin cans tied together with a piece of twine would have been a more respectable internet solution than NM Surf. I would not recommend NM Surf to anyone.

I have been trying for three weeks to contact CenturyLink I am sent from one machine to another…read moreanswering the same questions over and over to a machine! The worst Internet service ever! For the last three months, I have been having continual problems, but I can't reach anyone to tell them about it. Now for two weeks most of the time I don't even have Internet service to do my work or my life! Can't even express how bad it is!

If I could rate lower than a "1", I would. Service dosen't work, talked with "customer service"…read more(which is anything but) 4 to 5 times, got a tec person scheduled ONE WEEK later, didn't show up, didn't notify us that they weren't coming. Now we're scheduled to have another tec in 20 days... yes, you are reading that right.

Nice staff, knowledgeable, eager to help, I did not have to wait for long to be attended to, and…read moredid not have to ask any extra questions.

These people are the worst cellphone company around with horrible customer service based in a…read morecountry where English is not spoken well. Maybe there are other bad ones but Xfinity is close to the top. Billing process suxs - no Xfinity store will take a check for your bill - not even cash - just your credit card which they try to store and gain access to your CC information. They repeatedly tried to get me to give them my bank account information which I refused.

Another day of no emails. Keep trying to contact Cybermesa, but to no avail, they simply do not…read moreanswer their phones. This is a nasty way to do business with clients who have been with them for years and years. The new system is a disaster they can't seem to fix, but it's a shame they can't even give us the courtesy of an explanation. Oh, but they keep billing us for non-existent service. Terrible.

Recently, Cyber Mesa decided to improve our email experience. As usual whenever they try to…read moreimprove, it's a total fiasco. Since 1PM yesterday, our business cannot receive or send emails. Forget getting anyone on the phone. They currently have an automated message telling you how easy it will be to get your email by just changing your user id to the userid@cybermesa.com. If it still doesn't work, just leave a voice mail. So far, no call back and no email working. I have no idea if the contract I signed last week has come back countersigned so that I can start working on it. I have no idea if vendors have invoices and shipments for me. Yes, I can call these people, but usually they don't answer their phones because they prefer email! Generally, the email works great. It's only when they get a bee in their backsides to "improve" the system that chaos hits. They've been telling us about this upgrade for a couple of months and how easy it would be , and for a couple of months I dreaded it since I knew how it was actually going to go down. Thanks for meeting my expectations Cyber Mesa.

These people are GREAT. Fixed me up quick, and went well beyond the"bare minimum" repair HIGHLY…read moreRECOMMENDED

0) Yelp has the wrong address for this business. Should be: 1807 2nd St Suite 100, Santa Fe, NM…read more87505. I suppose they'll change it eventually. 1) I recommend, and commend, them. Took in my 2019 iMac for a free diagnosis. I'm a techie and had an idea what was wrong, but they checked other possibilities, backed up the account on the machine to avoid accidental loss, and spent literally hours pursuing the problem, which turned out to be a hardware failure. 2) They gave me a quote for the repair, but it was too high for my budget. In fact this was going to be a spare Mac, since I just got the new Mac Studio, so I don't really need it and wasn't ready to spend that much. I could understand why the price was high: iMacs from that year aren't made to be repaired. I dislike Apple's closed architecture (literally closed in this case), but that's the way they are. 3) I declined the repair and took the iMac home. No charge, no hard feelings. The people there couldn't have been nicer.

the only 2 employees there have been there for a long time, they're really nice and helpful every…read moretime we go in, the do need more employees though

I could share a long technical story about why after a 2 hour call Boost Mobile Tech Support…read moreinstructed me to "just go to one of our stores instead--they will install your new SIM and will activate your phone and get you your number." Per those instructions, I called this Boost Store this morning and began conveying that I'd be coming by for the above reasons. A woman who did not give her name cut me off saying, "So that'll be between $12 and $35" for us to activate." I told her I'd been assured that since I'd already paid for my new Sim, this visit would be free. She grew MORE irritated and said, "Look, tech support ain't a store. We're a STORE." I said, well, I was told to come to your store, so when I get there, let's just call tech support together because I'm probably not explaining this right. We can sort it out that--" Before I could finish, she told me, "WE'RE A STORE! WE DON'T CALL TECH SUPPORT. THAT'S SOMETHING YOU DO." And then she hung up. She hung up. On a customer. After yelling at me for doing exactly what Boost Mobile Tech Support told me to do the night before. I see that there's a store manager who reads these comments on other review sites and replies to them. If you're serious about listening to these complaints, please reach out to me privately via email so we can have a productive chat about how that could have been better handled. I hope you're not just replying with empty platitudes. My addy is statatomic followed by the AT symbol followed by GMAIL (dot) COM. Still can't really believe this happened. I'm actively seeking out information on regional or corporate leadership so I can share this with them as well.

Chris Smith is not an pleasant person to deal with. This company also lies and false advertises…read more It is NOT unlimited internet and then when you question this fact, it's all down here and rudeness from there. Better off going to AT&T, T-Mobile or any other cell-phone company and doing business with them straight out instead of here...at least you know what you're getting without any false promises or lies, and without the poor attitude and rudeness. After his rudeness I did state that it's a wonder an attorney hasn't handed it to them for false advertising the "unlimited internet" This is the response I got back. This company has plenty of bad reviews and also has bad judgement on BBB as well. I also read someone trying to start an lawsuit claim against this company. I would definitely recommend people do their research and ask as many questions as possible before getting in with this company. They actually aren't the internet provider, they are more like an subcontractor and use AT&T, T-Mobile, and Verizon cellphone towers. If you have any issues with service they will just blame it on these companies and not be of any assistance. AT&T has an cheaper alternative then what they offer. Xfinity actually offers prepaid services now with no credit checks for those that can't pass an credit check and it's truly unlimited. If someone is going to be rude like this to someone for no reason, they aren't going to be good to do business with. Obviously everyone leaving reviews isn't wrong or lying. ‍Be cautious no matter who you do service with these days, so many shady people out there.

My experience with Mr. Smith was startling to say the least. We spoke by phone twice durning which…read morehe screamed at me, cursed at me, told me repeatedly to "shut up" and threatened to sue me for attacking his business. He claimed to have phone transcripts of me attacking a customer service rep. Though Mr. Smith is just an "affiliate" for an actual company that resells mobile broadband that is serviced by one of the four major cellular service providers. He attempted to intimidate me by claiming to have an exclusive arrangement with the blue chip utility company when in actuality he likely make $3-5 commission per contract from the reseller not the carrier. Chris Smith is beyond unprofessional and should be avoided at all costs.

Terrance . Terrance went well…read more I opened the door and his greeting was so warm and welcoming... he was able to help as I forgot to bring the account number with me and he was kind and easily helped. Shoot I almost switch my phone carrier without asking any questions! . Great customer experience curated by Terence.

I had to return some cable equipment and the staff was welcoming and quick to help with anything I…read moreneeded.