Bill and Pam set up our new Starlink system--great experience! Highly recommended!read more

They are so responsive and helpful. They have hung several televisions here at the office, are…read morealways on time, and polite and their work is impeccable and they leave the area better than they found it. Call them, you will be glad you did.

Another day of no emails. Keep trying to contact Cybermesa, but to no avail, they simply do not…read moreanswer their phones. This is a nasty way to do business with clients who have been with them for years and years. The new system is a disaster they can't seem to fix, but it's a shame they can't even give us the courtesy of an explanation. Oh, but they keep billing us for non-existent service. Terrible.

Recently, Cyber Mesa decided to improve our email experience. As usual whenever they try to…read moreimprove, it's a total fiasco. Since 1PM yesterday, our business cannot receive or send emails. Forget getting anyone on the phone. They currently have an automated message telling you how easy it will be to get your email by just changing your user id to the userid@cybermesa.com. If it still doesn't work, just leave a voice mail. So far, no call back and no email working. I have no idea if the contract I signed last week has come back countersigned so that I can start working on it. I have no idea if vendors have invoices and shipments for me. Yes, I can call these people, but usually they don't answer their phones because they prefer email! Generally, the email works great. It's only when they get a bee in their backsides to "improve" the system that chaos hits. They've been telling us about this upgrade for a couple of months and how easy it would be , and for a couple of months I dreaded it since I knew how it was actually going to go down. Thanks for meeting my expectations Cyber Mesa.

A company that I will keep calling if I need help with WiFi and security cameras. Deven is…read moreexperienced, professional, reliable and very nice. He installed cameras and made sure our WiFi was adequate. When I called other companies in the area, no one could accomplish what he did. Call him. Call the business!!! Excellent. Wish he was here in Dallas... Glad he can take care of business for the people in Espanola. Great job!!!!

well, I called & made my deposit & waited for installation. problem is they use another company for…read morethis (suddenlink ) To keep this short, I waited 2.5 MONTHS ! And to this day I have no internet. midway thru this I was given 1/2 refund. and to this day I'm still waiting on the other 1/2 . They are kind & helpful-ish when you call . but absolutely unable to deliver.

We have our Internet for our Home through Southwest Cyberport. It's been uneventful, but on the…read moreOccasion when it's not they have your back big time. Customer Service is TRULY their forte. They answer the phone, are patient and go above and beyond to help. You could go straight to the Vendor, ours is Century Link but you have the people behind your Service instead of a toll free number and long hold. Richard is Super helpful and friendly along with the rest of the staff. Also, it's a bit cheaper to go through them as well, which never is a bad thing. Highly recommend them and I am not easily pleased, so it's a huge compliment to their Service!

I signed up for their service in Rio Rancho Area, they told their service plan starts from…read more$40/month. I was surprised by their other charges, apart from installation fee $100, I was told I had to pay for the antenna which costs $300. So I agreed to that, then I later found out that it is only $300 if you pay it one time (OR)$348 if you pay in one year, 2 year $360 if you choose to pay in installments. This is bad as the agents don't tell it and expect the customers to read everything and educate ourselves and blame us for signing the document. In any case I was only aware of this after 2 months of installation so of course the rate should be prorated because I was willing to payoff the antenna. The customer service agent told me I owe $326 for the antenna inspite of me making 2 payments already($30.20). They wouldn't prorate the amount for me which is an additional $2.5 a month. They simply stated that since I signed a two year contract (never did, that's the default one) and I owe $360 for antenna because of that. The contract only gives 2 options 1.Pay $300 or 2. Pay $15 for 24 months. It doesn't say you the total amount you pay which is $360 if you choose the second option. Not only you are required to read the contract but in this case you are also required to calculate the net amount if you choose installment. So in short, I paid $55 extra for the antenna and a total of $355 (since I didn't know and used 2 months installment I paid $5 extra). I would advise anyone to make a one time payment and get $60 off which nobody will tell you. I hope this helps others. Also see if they'll allow you to use your own antenna. As far as internet service goes, some outages like an hour every 2 weeks. Speed is as promised. Equipment Lease or Purchase: 1 year lease to own - $29 per month =$348 (calculated value, not in agreement) 2 year lease to own - $15 per month =$360 (calculated value, not in agreement) One time purchase - $300.00 By default they sign you up for the 2 year lease and if you make the payment early you still owe the full difference like in my case which makes no sense because interest should be accrued daily, it's not a flat rate. Their billing is the worst of all the services I had availed in my life and wish I could give them no star! (Edit) I was called and given the credit, thank you for your understanding!

NM Surf was, in my experience, an embarrassingly bad internet provider. The service was extremely…read moreslow, the customer service was consistently awful, and the entire operation felt petty and amateurish. What pushed it from bad to absurd was being told that I was supposedly in breach of contract for leaving a negative review online, and that under their contract they had the right to shut off our internet until the review was removed. That was the explanation given to me when our service was cut off. If that is really how they choose to treat paying customers, it says everything anyone needs to know about this company. Even the interaction where this was explained was spectacularly obnoxious. The tone was smug, rude, and bizarrely self-satisfied, as if this were a normal way to run a business. We switched to Starlink, and the difference has been immediate and obvious. It has been night and day: faster, more reliable, and run by people who apparently understand that customers are not hostages. Two tin cans tied together with a piece of twine would have been a more respectable internet solution than NM Surf. I would not recommend NM Surf to anyone.

I have been trying for three weeks to contact CenturyLink I am sent from one machine to another…read moreanswering the same questions over and over to a machine! The worst Internet service ever! For the last three months, I have been having continual problems, but I can't reach anyone to tell them about it. Now for two weeks most of the time I don't even have Internet service to do my work or my life! Can't even express how bad it is!

If I could rate lower than a "1", I would. Service dosen't work, talked with "customer service"…read more(which is anything but) 4 to 5 times, got a tec person scheduled ONE WEEK later, didn't show up, didn't notify us that they weren't coming. Now we're scheduled to have another tec in 20 days... yes, you are reading that right.

My husband and I went in to get a SIM card/fix an issue with his phone, which turned out to be much…read moremore difficult because of an error made by the agent I chatted with prior to our store visit. We did have to wait awhile to get help, but we were very impressed with the two employees that helped us (I believe one was the manager--Reece). They were extremely patient and friendly as they helped us for over an hour trying to straighten out the problem!

Returning some cable boxes for my folks. I was checked in at the front door Apple store style and…read morewas told it would be a short wait. There were several others before me but there were plenty of places to sit so I didn't mind. The store was clean and nicely laid out but I didn't have much time to admire it as a few minutes later I was called and after an easy return process I was free to go speeding off to run other errands.

I've hosted my web and email with Brownrice for over a decade and could not think more highly of…read morethem. 24/7/365, no matter what the problem or issue, when I call or email, I hear back promptly, and get intelligent, clear help and advice. I'm a former IT pro myself, now working in an unrelated field. Our small business (CustomCartridge.com) does over 90% of our sales online to a national audience. I regard Brownrice as a crucial business partner. For example, when I got a series of automated messages about my web server being overloaded, I suspected foul play. They promptly investigated, confirmed, and gave me leads on how to fix it. One could not ask for better help from a small business web provider.

As a web developer and project manager, I cannot overstate how wonderful Brown Rice's support is…read more They consistently go above and beyond to make sure that you have everything you need. Every interaction I have had with them is positive, and I have found their services and administrative software to be excellent as well. Highly recommended; we are lucky to have them here in northern New Mexico!

Reckless drivers! Somebody in one of the Crumbacher company vans was tailgating and honking at me…read moreas I had to slow down to go over speed bumps at two crosswalks on Camino Carlos Rey this morning, right next to Franklin Miles park. This company doesn't take safety seriously and anyone doing business with them should reconsider.

This company is excellent to work with. They are skilled, fair and honest.read more