Very service oriented! Detailed in all they do! we still call them anytime we need tech assistance…read moreand they are so happy to help!

Bill and Pam set up our new Starlink system--great experience! Highly recommended!read more

As with others, I am feeling their pain. I have been with Cybermesa since 1998. The current…read moremanagement is abhorrent. The entire server fails regularly now. When Jane Hill ran this company, all was good. They handled spam well and the servers almost never failed. Their customer service is absent. They only respond by email and that's when it suits them. The bottom line is that we need a functioning email client so we can actually do business. This company has seen its better days. GO SOMEWHERE ELSE!

OMG, what happened to Cybermesa ??? Once upon a time they…read morewere an outstanding ISP, with outstanding service & support. NOPE, NOT ANY MORE. No one answers their phones. No one returns voice mails. No response to emails. Customer support & service is now 100% GONE, non existing.

A company that I will keep calling if I need help with WiFi and security cameras. Deven is…read moreexperienced, professional, reliable and very nice. He installed cameras and made sure our WiFi was adequate. When I called other companies in the area, no one could accomplish what he did. Call him. Call the business!!! Excellent. Wish he was here in Dallas... Glad he can take care of business for the people in Espanola. Great job!!!!

Outstanding. I've done business with this company for over 20 years…read more If you want intelligent, personalized service this is should be your choice! Just had them fix an error I'd made in no time. Highly recommend!

well, I called & made my deposit & waited for installation. problem is they use another company for…read morethis (suddenlink ) To keep this short, I waited 2.5 MONTHS ! And to this day I have no internet. midway thru this I was given 1/2 refund. and to this day I'm still waiting on the other 1/2 . They are kind & helpful-ish when you call . but absolutely unable to deliver.

I signed up for their service in Rio Rancho Area, they told their service plan starts from…read more$40/month. I was surprised by their other charges, apart from installation fee $100, I was told I had to pay for the antenna which costs $300. So I agreed to that, then I later found out that it is only $300 if you pay it one time (OR)$348 if you pay in one year, 2 year $360 if you choose to pay in installments. This is bad as the agents don't tell it and expect the customers to read everything and educate ourselves and blame us for signing the document. In any case I was only aware of this after 2 months of installation so of course the rate should be prorated because I was willing to payoff the antenna. The customer service agent told me I owe $326 for the antenna inspite of me making 2 payments already($30.20). They wouldn't prorate the amount for me which is an additional $2.5 a month. They simply stated that since I signed a two year contract (never did, that's the default one) and I owe $360 for antenna because of that. The contract only gives 2 options 1.Pay $300 or 2. Pay $15 for 24 months. It doesn't say you the total amount you pay which is $360 if you choose the second option. Not only you are required to read the contract but in this case you are also required to calculate the net amount if you choose installment. So in short, I paid $55 extra for the antenna and a total of $355 (since I didn't know and used 2 months installment I paid $5 extra). I would advise anyone to make a one time payment and get $60 off which nobody will tell you. I hope this helps others. Also see if they'll allow you to use your own antenna. As far as internet service goes, some outages like an hour every 2 weeks. Speed is as promised. Equipment Lease or Purchase: 1 year lease to own - $29 per month =$348 (calculated value, not in agreement) 2 year lease to own - $15 per month =$360 (calculated value, not in agreement) One time purchase - $300.00 By default they sign you up for the 2 year lease and if you make the payment early you still owe the full difference like in my case which makes no sense because interest should be accrued daily, it's not a flat rate. Their billing is the worst of all the services I had availed in my life and wish I could give them no star! (Edit) I was called and given the credit, thank you for your understanding!

I scheduled an installation with NMSurf but decided not to move forward because I have a Spanish…read moretile roof and was concerned about the possibility of damage during the installation. Before any installation work was completed, I canceled the appointment for that reason. When I contacted the company afterward, I requested a refund of my installation deposit since no service had been installed. Unfortunately, my request was denied. I understand companies have cancellation policies, but I was disappointed that there was no flexibility given that my decision was based solely on protecting my home from potential roof damage. I hope NMSurf will consider handling situations like this with more understanding and work with customers to reach a fair resolution.

I have been trying for three weeks to contact CenturyLink I am sent from one machine to another…read moreanswering the same questions over and over to a machine! The worst Internet service ever! For the last three months, I have been having continual problems, but I can't reach anyone to tell them about it. Now for two weeks most of the time I don't even have Internet service to do my work or my life! Can't even express how bad it is!

If I could rate lower than a "1", I would. Service dosen't work, talked with "customer service"…read more(which is anything but) 4 to 5 times, got a tec person scheduled ONE WEEK later, didn't show up, didn't notify us that they weren't coming. Now we're scheduled to have another tec in 20 days... yes, you are reading that right.

My husband and I went in to get a SIM card/fix an issue with his phone, which turned out to be much…read moremore difficult because of an error made by the agent I chatted with prior to our store visit. We did have to wait awhile to get help, but we were very impressed with the two employees that helped us (I believe one was the manager--Reece). They were extremely patient and friendly as they helped us for over an hour trying to straighten out the problem!

Returning some cable boxes for my folks. I was checked in at the front door Apple store style and…read morewas told it would be a short wait. There were several others before me but there were plenty of places to sit so I didn't mind. The store was clean and nicely laid out but I didn't have much time to admire it as a few minutes later I was called and after an easy return process I was free to go speeding off to run other errands.

I've hosted my web and email with Brownrice for over a decade and could not think more highly of…read morethem. 24/7/365, no matter what the problem or issue, when I call or email, I hear back promptly, and get intelligent, clear help and advice. I'm a former IT pro myself, now working in an unrelated field. Our small business (CustomCartridge.com) does over 90% of our sales online to a national audience. I regard Brownrice as a crucial business partner. For example, when I got a series of automated messages about my web server being overloaded, I suspected foul play. They promptly investigated, confirmed, and gave me leads on how to fix it. One could not ask for better help from a small business web provider.

As a web developer and project manager, I cannot overstate how wonderful Brown Rice's support is…read more They consistently go above and beyond to make sure that you have everything you need. Every interaction I have had with them is positive, and I have found their services and administrative software to be excellent as well. Highly recommended; we are lucky to have them here in northern New Mexico!

This company is excellent to work with. They are skilled, fair and honest.read more

Great people. Super friendly, super reliable, super patient! We call them when we are freaking…read moreabout a technical issue and they are calm and get the job done. Answer all our dumb questions with expertise and humor. :-D