I signed up for their service in Rio Rancho Area, they told their service plan starts from…read more$40/month. I was surprised by their other charges, apart from installation fee $100, I was told I had to pay for the antenna which costs $300. So I agreed to that, then I later found out that it is only $300 if you pay it one time (OR)$348 if you pay in one year, 2 year $360 if you choose to pay in installments. This is bad as the agents don't tell it and expect the customers to read everything and educate ourselves and blame us for signing the document. In any case I was only aware of this after 2 months of installation so of course the rate should be prorated because I was willing to payoff the antenna. The customer service agent told me I owe $326 for the antenna inspite of me making 2 payments already($30.20). They wouldn't prorate the amount for me which is an additional $2.5 a month. They simply stated that since I signed a two year contract (never did, that's the default one) and I owe $360 for antenna because of that. The contract only gives 2 options 1.Pay $300 or 2. Pay $15 for 24 months. It doesn't say you the total amount you pay which is $360 if you choose the second option. Not only you are required to read the contract but in this case you are also required to calculate the net amount if you choose installment. So in short, I paid $55 extra for the antenna and a total of $355 (since I didn't know and used 2 months installment I paid $5 extra). I would advise anyone to make a one time payment and get $60 off which nobody will tell you. I hope this helps others. Also see if they'll allow you to use your own antenna. As far as internet service goes, some outages like an hour every 2 weeks. Speed is as promised. Equipment Lease or Purchase: 1 year lease to own - $29 per month =$348 (calculated value, not in agreement) 2 year lease to own - $15 per month =$360 (calculated value, not in agreement) One time purchase - $300.00 By default they sign you up for the 2 year lease and if you make the payment early you still owe the full difference like in my case which makes no sense because interest should be accrued daily, it's not a flat rate. Their billing is the worst of all the services I had availed in my life and wish I could give them no star! (Edit) I was called and given the credit, thank you for your understanding!

NM Surf was, in my experience, an embarrassingly bad internet provider. The service was extremely…read moreslow, the customer service was consistently awful, and the entire operation felt petty and amateurish. What pushed it from bad to absurd was being told that I was supposedly in breach of contract for leaving a negative review online, and that under their contract they had the right to shut off our internet until the review was removed. That was the explanation given to me when our service was cut off. If that is really how they choose to treat paying customers, it says everything anyone needs to know about this company. Even the interaction where this was explained was spectacularly obnoxious. The tone was smug, rude, and bizarrely self-satisfied, as if this were a normal way to run a business. We switched to Starlink, and the difference has been immediate and obvious. It has been night and day: faster, more reliable, and run by people who apparently understand that customers are not hostages. Two tin cans tied together with a piece of twine would have been a more respectable internet solution than NM Surf. I would not recommend NM Surf to anyone.

OMG, what happened to Cybermesa ??? Once upon a time they…read morewere an outstanding ISP, with outstanding service & support. NOPE, NOT ANY MORE. No one answers their phones. No one returns voice mails. No response to emails. Customer support & service is now 100% GONE, non existing.

So disappointed!! Been with Cybermesa for MANY years but their email service has tanked. Leave…read morephone messages and emails but never get an answer back. I want to support local and don't want to give up my longtime email address but I can't keep clearing obvious spam out of my inbox and retrieving messages from the deleted folder for senders I have already told the spam filter to trust.

I thought I had experienced poor service from a wireless company before, how incredibly incorrect…read morecould I have been! I thought they had a great promotion, my provider at the time had began placing charges on my account from two years ago after I closed one of the lines. So yeah, new phones (on us) they say, the salesperson boasted better service, and better coverage. We wanted the iPhone 17 plus, you will have to get the 17's now and when we get the other phones you can upgrade, just pay the taxes. Well the phones may have been new, but that was new to me. The first time I powered on one of the lines, I received 5,324 text message and an absurd number of messages. My phone needed to be erased and reset to work properly and my lady needed to have a problem corrected with her device. When she went in for service there was an exchange and she was called a liar by the salesperson. We went back to the store together, I was successful in having my lady's issue resolved. Upgrading the phones to the iPhone 17 plus, he said we needed to pay the taxes only before. When he transferred the accounts, "that will be $141.56, the taxes and $30 a line." That wasn't what you told me, "Well that's the fee." My bill, today $560. Much more than the $140 we were quoted. You would think this couldn't get worse, today 10 days after receiving the "new phones," one of them will not turn on. I have been lied to by every salesperson in the store except the one that greeted me upon arrival. Looking back, I misinterpreted his body language that said "RUN AWAY LIKE HELL!!!"

I had an absolutely terrible experience at the Verizon store. I went in on October 23rd to purchase…read morea new device, and I was told I would be getting a silver phone. When the rep returned from the back after porting my number, he handed me a white phone instead. When I politely said I didn't want a white phone, the staff became argumentative and combative. A senior team member came out and was outright disrespectful, mouthy, and completely unhelpful. To make matters worse, the manager told me I would have to pay a $50 restocking fee just to get the color I was promised. The packaging even confirms the device is "Cloud White"--not the silver I requested. The staff was rude, unprofessional, and unaccommodating. I shouldn't have to pay extra for a mistake that wasn't mine. I will never return to this store and would caution others to think twice before going here.

the only 2 employees there have been there for a long time, they're really nice and helpful every…read moretime we go in, the do need more employees though

I could share a long technical story about why after a 2 hour call Boost Mobile Tech Support…read moreinstructed me to "just go to one of our stores instead--they will install your new SIM and will activate your phone and get you your number." Per those instructions, I called this Boost Store this morning and began conveying that I'd be coming by for the above reasons. A woman who did not give her name cut me off saying, "So that'll be between $12 and $35" for us to activate." I told her I'd been assured that since I'd already paid for my new Sim, this visit would be free. She grew MORE irritated and said, "Look, tech support ain't a store. We're a STORE." I said, well, I was told to come to your store, so when I get there, let's just call tech support together because I'm probably not explaining this right. We can sort it out that--" Before I could finish, she told me, "WE'RE A STORE! WE DON'T CALL TECH SUPPORT. THAT'S SOMETHING YOU DO." And then she hung up. She hung up. On a customer. After yelling at me for doing exactly what Boost Mobile Tech Support told me to do the night before. I see that there's a store manager who reads these comments on other review sites and replies to them. If you're serious about listening to these complaints, please reach out to me privately via email so we can have a productive chat about how that could have been better handled. I hope you're not just replying with empty platitudes. My addy is statatomic followed by the AT symbol followed by GMAIL (dot) COM. Still can't really believe this happened. I'm actively seeking out information on regional or corporate leadership so I can share this with them as well.

The quality of their equipment is awful (we've replaced everything at least 20 times in the last 22…read moreyears that we've had their service. Their service tech's are good , but even they have doubts about the company they work for. The monthly fees are ridiculous and their cancellation process and fees are outrageous. Every time a piece of equipment would 'fail', we would be without TV for a couple weeks and they refused to reduce our rate for that month. 22 years of highway robbery and mental anguish is NOT WORTH IT!!!! Just say NO!

I signed up for the Sling TV free trial. Very disappointing. Will not work with Chromecast…read more Constant breakdowns in the live streaming. They cannot provide a viewing experience without frustrating interruptions.

I used to be an AT&T customer but switched to Consumer Cellular to save dollars. When I tried to…read morereplace my wife's broken iPhone 13 with a similar unlocked iPhone 13, I ran into problems trying to activate it and complete the Apple setup. I spent hours on the phone with Consumer Cellular and Apple's AI agent, but could not resolve the issue. I researched the issues and tried the solutions suggested by various sources. In desperation, I decided to try the AT&T store. After giving my history to Brittney, she asked for my phone and 5 minutes later she had it running using a Walmart Simcard I had installed in my efforts to make things work. She reminded me I could now install Consumer Cellular's eSim. She charged me nothing, and sent me home with a complete successful resolution of my installation problem. My wife's phone now has her same number (plus a backup secondary number) and has been able to access just about everything she had originally except all her apps. Thank you Brittney and AT&T for the excellent response! I will have to reconsider AT&T again due to this amazing experience today.

I decided it was time to move my parents from Verizon over to my AT&T plan, as they just can't get…read moredecent service in Santa Fe on that network, and Verizon's customer service sucks in the store. Walking into this location you will notice an immediate day and night difference from Verizon. There isn't a forty minute wait, and total chaos reigning, with rude employees. Here there were plenty of employees, and the store was clean and welcoming. I had already purchased new iPhone's for them in Arizona where I live, but needed help getting them set up and sorting out how to transfer their old Verizon phone number to their new AT&T phones. The people here were super patient and helped me get everything set up, and it was painless and took way less time than I thought it would. Typically I loathe going into a mobile phone store, as the experience usually is super frustrating and just a less than fun afternoon. I wouldn't say I now love the experience, but if I have to go into a cell store you can believe this one will be the first on my list. Thanks guys, I appreciate all the help.

Shockingly bad "service." It was so bad I had to write a letter to their regional management in…read moreAlbuquerque. Avoid at all costs. I wanted to switch my tablet plan from AT&T to T-Mobile. I did some research ahead of time and settled on their $20/mo unlimited iPad plan that didn't require a phone line. I dropped in on a Friday afternoon and the place was a mess. Tons of angry people waiting and only two people on the floor. Unbelievable. After waiting for 20 mins I left for another appointment. I came back later in the afternoon to a similar situation. Lots of angry people waiting, almost no employees. I decided to just stomach it, added my name to the queue, and sat quietly at a table surfing the internet. I proceeded to wait for almost 1 1/2 hours. There were 3 workers there, but they would only put 2 on the floor at a time. Everyone was pissed. One lady had enough and left. Employees were taking absurd amounts of time with each customer, totally oblivious to other waiting guests. Finally my turn came up. I showed the clerk the $20/mo tablet plan I wanted, and he said "That's only if you have a phone with us. Without a phone it's $65." I explained to him that I had researched this plan and pulled up the T-Mobile website. There wasn't anything about needing a phone line. Not on the plan page, not in the fine print, not even in the PDF "terms of service". Nothing. When I asked him to show me where it says a phone line is necessary, he couldn't. He just kept barking "It's $65" at me over and over again like a robot, in an incredibly rude and snarky way. I was completely taken aback. I had been waiting for over 1 1/2 hours. I told him that I'd appreciate a little less attitude and he started screaming at me, and then said "I'm not serving you!" and moved to someone else. It truly amazes me that T-Mobile would allow a store like this under the brand. Given the amount of 1-star reviews here on Yelp, it's clear that I'm not the only one who had a terrible experience.

Terrible costumer service. Ladies helping were very unprofessional and rude as well as not being…read morehelpful at all.

The store is often busy but I have always had excellent results from going in to the store on…read more Zefrano Drive. The sales people are knowledgeable and helpful. If there's a follow up needed, they will make for you a secondary appointment which is also very helpful. I Verizon.

Pathetic and disgusting, with utterly IGNORANT employees, as at EVERY Verizon store I've ever been…read morein. The three stooges who were there when I went in - ONE WEEK before the iPhone XR was to be available - had NO clue when it would be released or available from Verizon! I then displayed the announcement on Verizon's own website (!!) on the browser on my phone to the three CLOWNS that worked there - all were baffled. How INCOMPETENT do people have to be, as to not be familiar with their own company's website, or not be trained or even informed about MAJOR products their company will offer?? Then, the buffoons were rude and condescending to me. "Well, why are you even in the store if you know so much?" I walked out and cancelled my Verizon account of TWELVE YEARS standing within a week after that. Absolutely pathetic. I don't understand how Verizon is still in business.