DO NOT USE THIS COMPANY!!!!!!!!! Not only do I have an AC unit that cost me almost $4,000 that is still not functional after a year and a half, but the staff is rude and confrontational every time I've called about it. I've literally never had an experience with a business that is as bad as the experience I've had with this company, and I'm about to contact the Better Business Bureau to investigate. Just called Carrier and they agreed that the way I was treated by this company was not right, and they will investigate further, as this company is an authorized dealer with them. Pro-tech's sales person represented to me that the process of having electrical installed with a new AC would be easy and although they don't do the electrical install themselves, they would have an electrician they work with a lot come out to do the electrical while they were in the process of installing the AC. They did not recommend having an electrical estimate done before the AC install, because the sales person was confident that the electrical would come in at around the range of $200-$400, which I was fine with. Fast-forward to when I've signed the contract with them, they've mostly installed the AC, and they have their electrician out and his estimate is over $700. I tell them that wasn't the verbal agreement that we had when I agreed to the install, and they launch into a bunch of excuses about how they don't control what the electrician charges, and it was up to me to get the estimate ahead of time. If that was the case, then why did your sales person NOT recommend that to me in the first place? Why did he confidently tell me a price range and get me to sign the contract before I found this out? I feel like they were dishonest and I got screwed, and because most of this was verbal discussions and agreements with their sales person, I don't know how much proof I'm going be able to provide to anyone I'm going to try to have investigate. However, at one point the sales person did at least feel bad enough to offer me a wifi thermostat (that I don't want or need) because he at least kind of admitted that he had done wrong, but other than that, they've been nothing but hostile to me every time I've called to try to resolve this matter. I'm writing this review because I'm exhausted, spending time each week for over a year contacting electricians and trying to figure out how to get this AC working, and this company does not stand behind their word or their work. I'm only hoping that I can discourage anyone reading this from getting themselves into a similar situation. If nothing else, know that whatever their contract says they don't do, you need to get an estimate for BEFORE you sign their contract and they start doing the work. You CANNOT trust what they say without getting those estimates.
Oh, and by the way, while they were doing the work, the workers would often leave at lunch time and say they'd be back in 30 minutes, and then not come back till the next day. That's really frustrating when you're someone who works and needs to plan meetings and be places, and they ended up finishing the job behind schedule and actually were rude to me when I told them I wasn't available on the day they wanted to come back because THEIR workers disappeared for the rest of the days they originally said they'd be there and have the work done. Pretty much the only good thing I can say about them is that the furnace and water heater they installed have been working fine for the past year and a half (which is apparently more than can be said for a lot of companies in this town, according to friends). Santa Fe needs some better plumbing, heating, and air companies, for sure!
(I'm porting the review I originally posted on Google over to Yelp because I tend to trust Yelp more, personally, when I'm looking for companies to use for various services... I honestly don't understand how this awful company has 131 5-star reviews on Google. That's what convinced me to use them in the first place, so I'm hoping that putting this review on Yelp will help inform others about who these guys really are!) read more
