Technician claimed warranty had expired when in fact, Subzero confirmed fridge was warrantied for another year. Office/scheduling follow up was oddly delayed, resorting to text msgs rather than calling me back. Promised to schedule repair and didn't do anything. This business is sketchy. Thankfully, I called Subzero and am now using an authorized repair shop. read more

Always read the reviews. As I said to the owner of Premier Appliance, I am not a happy customer. In arranging for a technician to repair our dryer, I understood that Premier's minimum fee of $165 would be applied to the cost of repairs to our dryer. What I do NOT remember being told is that Premier has a minimum labor charge of $80, in addition to the minimum required $165 charge (plus parts and taxes, of course). At my request, the owner called me and I suggested that Premier explain this to potential customers before scheduling customer service. I was upset by his accusation that I was extorting him because I mentioned that another local appliance repair company (Snap FIX Santa Fe) has a much lower, non-refundable, truck charge and diagnosis fee. Hopefully, Premier will advise potential customers of their fee structure before service so people won't be surprised as we were, of their final bill. P.S. BTW, we were pleased with the service by the technician. read more

Have used this business multiple times and have been satisfied every time. I really like that they ask you to take a picture of the tag of the appliance so they know what they are working with. This allows them to come with the parts needed the first time. read more

I contacted PREMIER twice by phone to set up a dryer service appointment. The receptionist said she'd call back right away but I never heard back so decided to go with some other appliance repair service. Too bad as I've read they are good service people. read more

Outstanding service, knowledgeable, professional repair person. Arrived within appointment window, knew exactly what to look for, had washing machine up and running with 40 minutes. I recommend! read more

I requested service for a GE dishwasher and was told they do not service GE dishwashers, despite what it says on the website. They also could not refer me to another repair person for GE in my area. Very disappointed. read more

We've called Premier Appliance multiple times since 2017 and every repair/service has been done right the first time with no need for re-do or call backs. They are courteous, experienced and professional and their prices have always been reasonable. Washing machine, gas oven/stove, dishwasher. Highly recommended. read more

When my fridge stopped working, the options were to have it fixed or buy a new one. At over $3,000, this fridge is not cheap, so I decided to get it repaired. After a few calls, only Premier answered my call and to my amazement, Premier scheduled a tech to come the very next day. The technician arrived on time and when asked, told me of his extensive experience fixing over 1000 refrigerators! It was costly to repair, but far less than a new one. The service tech had all the parts needed and handled the job in an extremely professional manner, and now my fridge runs like new. Call Premier Appliance. I was glad I found them. read more

Premier Appliance was recommended to me by a local Santa Fe restaurant equipment dealer (which, honestly, was the only recommendation I needed). Premier scheduled a visit in a reasonable time frame and they showed up in the window given. Leroy not only diagnosed the problem with my washer in 10 minutes, he checked his phone for the part and found he had it with him. He gave me an estimate on the spot and estimated how much I may have paid for the washer (in case I decided to simply replace it). He explained that it was normal wear (ie, no trashing the brand or forecasting continued trouble). In and out in 30 minutes. 100%. The only home appliance repair person I will ever call. read more

I have to amend this review with an update: a little over a month since I had the repair to my dishwasher, the repair failed and the unit is back to the state it was in when I first called Premier. For that reason, I am downgrading the review to 3 stars instead of 5. A spring in my dishwasher door apparently snapped, so that when I opened the door, it fell all the way down, lying flat and a potential shin scraper in my small kitchen. It's 7 years old and I thought of replacing it, but I tried Premier Appliance for a repair estimate. The next day, Daniel showed up. From the start, he was courteous, knowledgeable, and efficient. He determined that the spring was okay, but a plate holding it had a broken clip and come loose. He was able to figure out a solution to fixing the problem, so no parts were needed, along with no delay waiting for the parts to be delivered. Kudos to him. The only charge was the minimum service fee, and now I have a fully functional dishwasher and don't need to spend $700 for a replacement. read more

Yay for Premier! About a year ago our LG refrigerator stopped working. We contacted numerous repair people who all said they would not work on LG. In desperation we called LG and they put us on the repair list. We waited 3 weeks for the guy to come. We bought 2 small refrigerators because LG said they would reimburse us in part - which they never did. The guy got to the house and said it was the compressor. 4 weeks later the compressor was replaced. So you can understand our distress when the thing stopped working again! After searching we found Premier. He came the next day, and even made it during the hours he said he would! He found a blockage in the Freon tube and everything is working like a dream! Very reasonable, reliable and knowledgeable. Thank you Premier!! read more

I called Premier Appliance after working with GE Customer Support to diagnose a refrigerator that had stopped cooling--GE said it was either the inverter board, which could be replaced, or the compressor, in which case the refrigerator would need to be replaced. Our repairperson showed up on time the same day and quickly confirmed the diagnosis of a burned-out inverter board. He had brought the appropriate replacement part, and the job was done in less than a hour. read more

Our refrigerator died on us (right after a big grocery shop of course). These guys were at our house within two hours of our phone call, diagnosed the problem, gave us an estimate, got the needed part, and had it fixed the next day. They were polite, friendly, professional, and kind. We will never call anyone else for an appliance repair. I would give them ten stars if I could. read more

Our refrigerator door had been making noises as if it might be binding in the door hinge area. I called another highly rated appliance repair and they never even returned my calls. I decided to call Premier. They promptly returned my call and even scheduled an appointment two days before Christmas! The technician showed up promptly, checked the refrigerator out completely and found no issues. We will gladly be calling Premier in the future. read more

I had the most nightmarish experience ever with this company. They requested that I pull the washing machine out myself and clean it out. I moved it away from the wall, removed the back panel, cleaned the machine with a vacuum and sponge with disinfectant. I waited for 11 days for him to come out. Then he called me the day before the appointment to cancel because he had a compromised immune system -- wouldn't wear an N95 mask -- nothing. REALLY crappy (no) service. read more

They charged 1.5 times their normal hourly rate for a very simple 15 minute job. I spoke with the owner and he said the cost was based on their "extensive" knowledge. What? I'm not going to hire a company that decides to change their rates at the last minute based on your zip code, quality of house, need for more income, or other unknown factors. Beware! read more

Best Appliance Repair business I have ever delt with. They were fast, friendly and professional. But most of all, very reasonably priced and honest. read more

Very pleased with Leroy's work. He came when he said he would. He did the job as quoted. He came back and made sure it worked. A complicated job. We have lived in Santa Fe for over 30 years and it was great to find a reliable and competent repair person. read more

Our 2016 Samsung washer would not complete a cycle. It was also doing the rumba and losing water from under the machine. I called a repairman who was recommended to me. This individual did no repair work for a hefty price. I scoured reviews for more references. The repairman from Premier Appliance did a thorough diagnostics inspection. Unfortunately the computer board is kaput and parts are difficult to obtain. However I got a clear description, result and advise from the polite, knowledgeable representative from Premier. It was a relief to understand what had happened and my options. I can highly recommend Premier Appliance. read more

It is rare for me to sing praises, and quality appliance repair is hard to find. Premier Appliance quickly responded to our needs of an aging Sub Zero refrigerator. They ordered parts; they returned to complete the job in a timely manner; the final cost was close to the estimate. We are thrilled to have a repair organization of this quality available in Santa Fe. Unfortunately...we will need to use them again, I am sure. read more

Premium Appliance is the only repair service in Santa Fe that responds promptly, professionally, and politely. Their service tech Daniel arrived on time, repaired the diswasher problem, and was a great representative of the company. read more

They provided timely service and repair of washing machine.

As good as it gets. Here on time, repair completed rapidly...he has the knowledge and the parts in his truck. I could write more but I think I've summed it up. He's the guy to call.... read more

Impressed with the service. I needed my Sub Zero ice maker replaced. They showed up on time, very professional, had the spare parts in his Truck, out within an hour. Perfect installation. I will use them again if needed. read more

I posted a note to Premier Appliance about fixing my GE Profile gas oven whose baking element suddenly refused to light. I said that I thought the glowbar lighter was bad and gave them the number of the part from my manual. I received an email back quickly and called the lady in the office. She was pleasant and efficient and said she would get back to me ASAP. She did that, said that there was a hole in the schedule, and Leroy could come in an hour or two. He did, confirmed my diagnosis, had the part on his truck, and fixed it on the spot. What more can you ask for ? A+ !!! read more

This husband-wife team is super competent and efficient. They responded to my call promptly, scheduled me in the next morning and arrived on time for the repair. Best of all, LeRoy quickly diagnosed the problem and fixed it. I highly recommend Premier. read more

LeRoy Vargas is a godsend in those times when all of sudden your appliance starts acting up. He is always prompt and will answer your call right away. He does a great job of fixing the appliances we are getting nowadays that seem to break down so easily. We just had our refrigerator and dishwasher a little more than a year (after the warranty expired) when we started having problems. He fixed both and they are working great. When we had trouble with our dryer after it started making a strange sound he came right over and was able to find the problem and fix it right away. No need to order parts! He did point out, however, that if it started failing again to just buy a new one because of the cost to repair the current one. He could of said nothing knowing it would certainly fail and we would call him again to fix it at great cost. I certainly appreciated his honesty and integrity! read more