Technician claimed warranty had expired when in fact, Subzero confirmed fridge was warrantied for…read moreanother year. Office/scheduling follow up was oddly delayed, resorting to text msgs rather than calling me back. Promised to schedule repair and didn't do anything. This business is sketchy. Thankfully, I called Subzero and am now using an authorized repair shop.

Always read the reviews…read more As I said to the owner of Premier Appliance, I am not a happy customer. In arranging for a technician to repair our dryer, I understood that Premier's minimum fee of $165 would be applied to the cost of repairs to our dryer. What I do NOT remember being told is that Premier has a minimum labor charge of $80, in addition to the minimum required $165 charge (plus parts and taxes, of course). At my request, the owner called me and I suggested that Premier explain this to potential customers before scheduling customer service. I was upset by his accusation that I was extorting him because I mentioned that another local appliance repair company (Snap FIX Santa Fe) has a much lower, non-refundable, truck charge and diagnosis fee. Hopefully, Premier will advise potential customers of their fee structure before service so people won't be surprised as we were, of their final bill. P.S. BTW, we were pleased with the service by the technician.

My 13 year-old Samsung dryer stopped tumbling. A friend suggested I call Salazar Appliance Repair…read moreand one other company. My call to Salazar Appliance Repair was returned within less than an hour by Bernie and after I described the problem he said he had the necessary parts to do the repair. The other business called back the next day and gave me a very high estimate to come and diagnose the problem. I decided to use Bernie, he came the very next day and repaired the dryer without having to run and buy parts (he had what he needed in his truck) and he did the job in an hour or less. His fee was very, very reasonable. He was an amazing, professional repair man. I couldn't have been more satisfied, in fact he deserves 10 stars! Elaine L.

I called. Rudy came the same day. He was very polite and knowledgeable and provided me with the…read moreinformation required. He is reasonable and honest. I will call upon him again in the future.

I would give a 0 star review if I could. This business is in cahoots with home warranty companies…read moreto NOT fix an appliance. The checked our refrigerator that was not cooling and was making a very loud noise. We had unplugged it for a day and then plugged it back in. It started working. We were told by Rudy's that it had a bad condensor fan and that since we let if defrost it was working and they were going to order the part. Over a week later we checked and they said they didn't find anything wrong with it and let the warranty company know. TOTAL BAD BUSINESS AND I WOULD SUGGEST GOING ANYWHERE ELSE!

We had issues with the refrigerator freezer and they came right out. Got it back in working…read morecondition but it needed a new part. That was ordered and despite the age of the unit they ordered it. Yesterday they called to say the part was in and they could come back to finish the job. Now that's real service!

Don't ever hire these lying, thieves to work on your appliances. They showed up and charged me for…read morea service call and told me they had to order a part and when it comes in to their shop they'll return and install the part, I will be responsible for the cost of the part and the labor will be paid for with the service fee. I was told a week maximum. It's been 2 months and still no return visit from Bob and Charlie. I have left countless voice messages, text messages and even e-mails and .... Crickets. It turned out that the part the claimed I need doesn't even exist. They're a crooked outfit and anyone needing a repair should definitely look elsewhere. I give them a minus 5 star rating.

Jerry was very responsive and was able to schedule my service appointment the next day. He arrived…read moreon time, had a repair kit in his van, and our dryer was up and running perfectly an hour and a half later. Very polite, personal guy, and he gave an estimate that was spot on. Total cost was very reasonable, and good value considering my usual service techs weren't available for a week. Highly recommend!

Birdsong responded and came to fix the ice maker on the same day. The ice maker works and was…read moreinstalled quickly. Jerry was polite, on time, and professional. I would have liked for him to stay and ensure it worked. He should have cleaned up the mess he left - mostly water - in the kitchen.

I've known John Frary for about 15 years. He did a few appliance repairs in my house before, and…read moreeach time he did an excellent job. A while ago he reanimated my 18-year-old Maytag refrigerator which is now working like a new one, after John has very carefully checked it, diagnosed the problem (temperature inside the freezer was OK but inside the fridge it was 50 F), and replaced its temperature control and air damper. John is very knowledgeable, professional, and responsive. And he is really excellent at what he does. Finally, these days his home repair company (JT Appliance Services) appears to be the only one in Los Alamos/White Rock, NM, and many local folks, including myself, are really happy to have him around. Thank you so much, John!

From the owner: JT Appliance Service LLC provides appliance repair services to the White Rock, NM area.read more

I had an issue with my stove, where my stove would no longer heat up. I messaged the Appliance Guys…read moreand received a response very quickly. Within 24 hours my stove was repaired. This father and son duo were extremely helpful, thorough and informative. They also gave me very useful information about my current refrigerator and washer dryer. They also let me know if I have any other issues inside or outside my home, to let them know, and if they could not help me with the issue, they would find somebody who could. I'm very glad that I went with this company and I will be using them in the future.

Initially this father/son business appeared good although it took them a few days to get to me so I…read morelost a good deal of food that had to be thrown out. they came from Albuquerque to los Alamos to fix my refrigerator. They said they usually come up on Tuesdays and Fridays. They did a quick diagnosis at no charge, this was on a Friday. They purchased a timer on MONDAY, came back up late Tuesday and installed the timer, $370.00. Was glad to have refrigerator again so went to smiths and stocked up again. The fridge was nice and cold but after a cycle it stopped getting cold again. I called them in panic but they said they couldn't get back to me until the next week, so I lost another $150+ in food again. They said a cold controller this time needed to be replaced but couldn't get the part until the following Monday. I accidentally tapped the cold controller (the THERMOSTAT) while placing my water bottle onto the top shelf. The Fridge came back on. So they confirmed that it needed to be replaced. I kept tapping the Thermostat (what they were calling the "cold control" every 4hrs for about 5days to save my food. but because I had to sleep it shut off in the middle of the night and I lost much of my frozen food again (the third time). The following Monday they contacted me saying that the Thermostat was no longer available so the Fridge can't be repaired. Sorry Buddy you're out of luck. Try placing "Duct tape over the cold control.. , were they kidding? My son was surprised that SEARS PARTS wouldn't have a replacement part. My son contacted SEARS PARTS. They had the Thermostat. I texted ADAM from The Appliance Guys, Co. with the information on the part. They confirmed it, I ordered it, it arrived two days later on a Thursday which was lucky since they come to Los Alamos on Fridays. I let them know I had the part. They said they'd be here the next day late afternoon. The next day on Friday, they contacted me to say that they had a cancellation by another person in Santa Fe. So, IT WASANT WORTH IT TO THEM TO COME UP TO JUST REPAIR MY REFRIGERATOR. "Great customer service?? " really? As a customer I'm not worth it to them??? Maybe next week?? Meanwhile the Fridge stopped working again, lost more food. they never returned and would not respond to my texts/calls! Consequently, I had to wait another week for SEARS REPAIR TECH to come finish the job, more lost food and another $225.00. The SEARS Tech swapped out the "actual faulty part" with the one my son found from SEARS PARTS DIRECT. The Tech also found loose screws, and missed timer adjustments. Avoid these "Guys" at all costs. Just call SEARS or I've heard DNS repair is good. So, it's off to SMALL CLAIMS COURT we go! Unless I receive a refund and get all the costs of lost food back from Joe and Adam..., "The Appliance Guys". PS, I'm 75, don't need that type of bullshit! Oh yes "No Senior Discount offered" either!!