Initially this father/son business appeared good although it took them a few days to get to me so I lost a good deal of food that had to be thrown out. they came from Albuquerque to los Alamos to fix my refrigerator. They said they usually come up on Tuesdays and Fridays. They did a quick diagnosis at no charge, this was on a Friday. They purchased a timer on MONDAY, came back up late Tuesday and installed the timer, $370.00. Was glad to have refrigerator again so went to smiths and stocked up again. The fridge was nice and cold but after a cycle it stopped getting cold again. I called them in panic but they said they couldn't get back to me until the next week, so I lost another $150+ in food again. They said a cold controller this time needed to be replaced but couldn't get the part until the following Monday. I accidentally tapped the cold controller (the THERMOSTAT) while placing my water bottle onto the top shelf. The Fridge came back on. So they confirmed that it needed to be replaced. I kept tapping the Thermostat (what they were calling the "cold control" every 4hrs for about 5days to save my food. but because I had to sleep it shut off in the middle of the night and I lost much of my frozen food again (the third time). The following Monday they contacted me saying that the Thermostat was no longer available so the Fridge can't be repaired. Sorry Buddy you're out of luck. Try placing "Duct tape over the cold control.. , were they kidding? My son was surprised that SEARS PARTS wouldn't have a replacement part. My son contacted SEARS PARTS. They had the Thermostat. I texted ADAM from The Appliance Guys, Co. with the information on the part. They confirmed it, I ordered it, it arrived two days later on a Thursday which was lucky since they come to Los Alamos on Fridays. I let them know I had the part. They said they'd be here the next day late afternoon. The next day on Friday, they contacted me to say that they had a cancellation by another person in Santa Fe. So, IT WASANT WORTH IT TO THEM TO COME UP TO JUST REPAIR MY REFRIGERATOR. "Great customer service?? " really? As a customer I'm not worth it to them??? Maybe next week?? Meanwhile the Fridge stopped working again, lost more food. they never returned and would not respond to my texts/calls! Consequently, I had to wait another week for SEARS REPAIR TECH to come finish the job, more lost food and another $225.00. The SEARS Tech swapped out the "actual faulty part" with the one my son found from SEARS PARTS DIRECT. The Tech also found loose screws, and missed timer adjustments. Avoid these "Guys" at all costs. Just call SEARS or I've heard DNS repair is good. So, it's off to SMALL CLAIMS COURT we go! Unless I receive a refund and get all the costs of lost food back from Joe and Adam..., "The Appliance Guys". PS, I'm 75, don't need that type of bullshit! Oh yes "No Senior Discount offered" either!! read more

I can't recommend these guys enough! Go over and beyond getting the job done at a reasonable price!!!

WOW!!! No dishwasher for several days but I got ahold of the owner, Joe Sisneros, immediately. He scheduled me for the following morning. They even arrived a few minutes early to get started. My 4 little doggies greeted them and Joe and son, were so dog friendly! I have a Bosch dishwasher so I needed an appliance repairman who was familiar with them. After just about 5 minutes they determined the problem and it wasn't my expensive Bosch dishwasher but an electric surge problem probably from our recent high winds. No parts were needed! Plus, he gave me some great advice about how to protect my other new appliances in the future. My dishwasher is working fine now. I found him and his son very nice and knowledgeable. Their house call fee was very reasonable. (Another company I'd called wanted almost 3 times the amount and I would have to wait 4 days for their Bosch "specialist" to come out.) I'll call the Appliance Guys from now on since they also service other brands that I have. Very happy with them. read more

Appliance Guys - Also Bosch - Appliances & Repair Near Me

Joe and Adam were a pleasure to work with. They showed up quickly, diagnosed the problem, and returned the next day to repair after giving me an estimate. I heartily recommend them for any appliance needs. read more

The Appliance Guys saved the day!! After being put in a bind by Baillo's, I was frantically calling around to find a place that could install our double wall oven. I must've called 6 places and no one was able to help me until I received the call back from Joe from the Appliance Guys. He reassured me that they would be able to pick up the oven and install it in the time frame that I needed. In fact it was installed within 3 days!! They arrived early and discovered that the oven was slightly larger than the old one. They used their knowledge and skills to get the oven to fit in the existing cabinet space. Joe and Adam were very professional, friendly and did a fantastic job cleaning up after they were done. I would highly recommend using their services. They do installations, repair and sales. Thank you so much Appliance Guys, you went above and beyond!! The Appliance Guys (505)780-9767 read more

Appliance Guys - Double wall oven - Appliances & Repair Near Me

Joe and Adam responded to my request and within 4 hours they fixed my stove and got it working again! It took my wife a while to use it to bake cookies, etc. but she tried it out and we are very pleased. These guys come highly recommended and I look forward to working with them again to resolve all of my annoying appliance issues that will inevitably come up. read more

Super responsive and made sure the problem was fixed! They discovered an additional problem to the one we were having with the ice maker at our new house. It wasn't completely fixed after the first visit, but they returned as soon as possible and solved the issue. read more

Adam helped me remotely order igniters and repair my gas stove. I cannot give these guys a more superb recommendation! Fast, friendly and cost effective service!!! THEY SAVED ME A TON OF MONEY!!! HIGHLY RECOMMENDED!! A+++ Thank you!! read more

Appliance Guys - My gas stove ignited perfectly again! - Appliances & Repair Near Me

I want to thank Joe and his son for servicing my dishwasher a few weeks back. He was one of the first to respond and had me scheduled within a few days. The guys were fast, professional and my dishwasher has been working great ever since. I highly recommend if you're in needing of their services! read more

Nice guy when he did our initial visit and paid the $65 visit fee. He told me he would try and find parts. He took my solenoid to try and find the part and never got back with me. My wife and I both tried calling Joe over 10 times and every time he didn't answer our phone calls. We left messages. Still no return call. Would not recommend. read more

This father and son team worked me into their schedule. My dishwasher died after 7 years, and since I'm handicapped and cannot reach a sink from a wheelchair. They were here later that same day, and with some tweaking they got the old machine to work. -- but only on an express cycle. The computer board had failed. I asked them about the possibility of purchasing a replacement thru them. They were able to get me a replacement, installed, for $50 more than the Amazon price. And, the $50 covered all of their service call, diagnosis, and replacement and removal! read more

Requested a simple install of a relay board in a stove. I already purchased the replacement part. He told me via text message and he told me he could do on Wednesday between 3 and 4 for $250 I told him that sounded a little steep and he replied that was their rate. But when he didn't show, I contacted him, he said they didn't put me on the schedule because I said I thought the price was a little steep. Now he said they can't come because they are working outside of Santa Fe this week. I'll hire someone else. read more

The Appliance Guys, Owner Joe and son Adam are an amazing and talented team. They fixed my dryer and installed a double oven . I am grateful for the excellent work. They return calls immediately. I called Joe on Memorial Day , and he answered the call. They pick up appliances bought and they also sell excellent appliances . Professional, skilled, experienced , and highly respected. They have been in the business for years. I highly recommend them. read more

Very good communication, they arrived to find my range working fine after weeks of it not heating.( oven) after a conversation decided it is probably the motherboard on the main panel. Going to get a quote to have board replaced if it malfunctions again. Will definitely use these guys again when needed read more

I received one communication asking to discuss with me the issue I was having with my appliance. I called the number in the message and asked for a callback. I never heard from anyone. I was disappointed that no further contact was attempted. read more

Wonderful group to work with. If they say they're going to get back to you THAT DAY, they do. Fair pricing and a wealth of experience. read more

I requested a quote on Sunday night when I discovered there was a problem with my oven. I figured they would get back on Monday. Joe to texted me within minutes. He was very reassuring and helpful offering various solutions. He asked for pictures of the problem too. I will trust Joe and his team to fix all my appliances. I especially appreciate his kind and professional attitude towards me. read more