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    Alliance Appliance

    4.6 (11 reviews)
    Closed 8:30 am - 6:30 pm
    Updated 2 months ago

    Services - Alliance Appliance

    Appliance repair

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    2 years ago

    Gentleman showed up exactly when he said he would and fixed my dishwasher. It was $160 for the service call.

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    3 years ago

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    12 years ago

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    11 years ago

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    Review Highlights - Alliance Appliance

    Steve is very kind, he arrived on time, knew what parts we needed and once the parts came in, he came back and was done within an hour.

    Mentioned in 5 reviews

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    Appliance Guys

    Appliance Guys

    4.1
    (17 reviews)

    I can't recommend these guys enough! Go over and beyond getting the job done at a reasonable…read moreprice!!!

    Initially this father/son business appeared good although it took them a few days to get to me so I…read morelost a good deal of food that had to be thrown out. they came from Albuquerque to los Alamos to fix my refrigerator. They said they usually come up on Tuesdays and Fridays. They did a quick diagnosis at no charge, this was on a Friday. They purchased a timer on MONDAY, came back up late Tuesday and installed the timer, $370.00. Was glad to have refrigerator again so went to smiths and stocked up again. The fridge was nice and cold but after a cycle it stopped getting cold again. I called them in panic but they said they couldn't get back to me until the next week, so I lost another $150+ in food again. They said a cold controller this time needed to be replaced but couldn't get the part until the following Monday. I accidentally tapped the cold controller (the THERMOSTAT) while placing my water bottle onto the top shelf. The Fridge came back on. So they confirmed that it needed to be replaced. I kept tapping the Thermostat (what they were calling the "cold control" every 4hrs for about 5days to save my food. but because I had to sleep it shut off in the middle of the night and I lost much of my frozen food again (the third time). The following Monday they contacted me saying that the Thermostat was no longer available so the Fridge can't be repaired. Sorry Buddy you're out of luck. Try placing "Duct tape over the cold control.. , were they kidding? My son was surprised that SEARS PARTS wouldn't have a replacement part. My son contacted SEARS PARTS. They had the Thermostat. I texted ADAM from The Appliance Guys, Co. with the information on the part. They confirmed it, I ordered it, it arrived two days later on a Thursday which was lucky since they come to Los Alamos on Fridays. I let them know I had the part. They said they'd be here the next day late afternoon. The next day on Friday, they contacted me to say that they had a cancellation by another person in Santa Fe. So, IT WASANT WORTH IT TO THEM TO COME UP TO JUST REPAIR MY REFRIGERATOR. "Great customer service?? " really? As a customer I'm not worth it to them??? Maybe next week?? Meanwhile the Fridge stopped working again, lost more food. they never returned and would not respond to my texts/calls! Consequently, I had to wait another week for SEARS REPAIR TECH to come finish the job, more lost food and another $225.00. The SEARS Tech swapped out the "actual faulty part" with the one my son found from SEARS PARTS DIRECT. The Tech also found loose screws, and missed timer adjustments. Avoid these "Guys" at all costs. Just call SEARS or I've heard DNS repair is good. So, it's off to SMALL CLAIMS COURT we go! Unless I receive a refund and get all the costs of lost food back from Joe and Adam..., "The Appliance Guys". PS, I'm 75, don't need that type of bullshit! Oh yes "No Senior Discount offered" either!!

    Best Buy - West Albuquerque

    Best Buy - West Albuquerque

    2.3
    (81 reviews)
    $$

    Required a replacement desktop computer and not a cheap one. Thousands…read more In stock selection limited. Very weird round about way to get it from shelf to ready to use Was quite taxing and time consuming Service during all this was so-so. Had the air of "where else are you going go" to it. Seems to be the new normal these days

    A guy named Lucas attended to us. I gave him my phone # because I have a lifetime deal on a screen…read morecover for our phones. I gave it to him 3 times and he said it wasn't in the system. I had to call my wife and my daughter to see if the deal was in one of their phone #'s and it wasn't. I told him Ok, try my # again because my wife and my daughter said the deal was in my number. He tried it again and he said it came up and if I had given it to him correctly the first time he would have seen it. I told him I gave it to him the same way each time and he wanted to argue with me that his screen only showed he did my number once. That's because that was the first time he put it in correctly. Then he charged me $8.59 for putting the screen on. I never paid to have them put it on before and he told me they stated charging a fee since this January. That wasn't part of the plan when I bought it a few years ago!!! Don't buy any plans with Best Buy and don't let Lucas try to help. He told another customer he was a manager at chipotle's. I can guess why he isn't anymore!!! Customer Service is the worst I've ever experienced.

    Alliance Appliance - homeappliancerepair - Updated July 2026

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