Joe and Adam were a pleasure to work with. They showed up quickly, diagnosed the problem, and…read morereturned the next day to repair after giving me an estimate. I heartily recommend them for any appliance needs.

Initially this father/son business appeared good although it took them a few days to get to me so I…read morelost a good deal of food that had to be thrown out. they came from Albuquerque to los Alamos to fix my refrigerator. They said they usually come up on Tuesdays and Fridays. They did a quick diagnosis at no charge, this was on a Friday. They purchased a timer on MONDAY, came back up late Tuesday and installed the timer, $370.00. Was glad to have refrigerator again so went to smiths and stocked up again. The fridge was nice and cold but after a cycle it stopped getting cold again. I called them in panic but they said they couldn't get back to me until the next week, so I lost another $150+ in food again. They said a cold controller this time needed to be replaced but couldn't get the part until the following Monday. I accidentally tapped the cold controller (the THERMOSTAT) while placing my water bottle onto the top shelf. The Fridge came back on. So they confirmed that it needed to be replaced. I kept tapping the Thermostat (what they were calling the "cold control" every 4hrs for about 5days to save my food. but because I had to sleep it shut off in the middle of the night and I lost much of my frozen food again (the third time). The following Monday they contacted me saying that the Thermostat was no longer available so the Fridge can't be repaired. Sorry Buddy you're out of luck. Try placing "Duct tape over the cold control.. , were they kidding? My son was surprised that SEARS PARTS wouldn't have a replacement part. My son contacted SEARS PARTS. They had the Thermostat. I texted ADAM from The Appliance Guys, Co. with the information on the part. They confirmed it, I ordered it, it arrived two days later on a Thursday which was lucky since they come to Los Alamos on Fridays. I let them know I had the part. They said they'd be here the next day late afternoon. The next day on Friday, they contacted me to say that they had a cancellation by another person in Santa Fe. So, IT WASANT WORTH IT TO THEM TO COME UP TO JUST REPAIR MY REFRIGERATOR. "Great customer service?? " really? As a customer I'm not worth it to them??? Maybe next week?? Meanwhile the Fridge stopped working again, lost more food. they never returned and would not respond to my texts/calls! Consequently, I had to wait another week for SEARS REPAIR TECH to come finish the job, more lost food and another $225.00. The SEARS Tech swapped out the "actual faulty part" with the one my son found from SEARS PARTS DIRECT. The Tech also found loose screws, and missed timer adjustments. Avoid these "Guys" at all costs. Just call SEARS or I've heard DNS repair is good. So, it's off to SMALL CLAIMS COURT we go! Unless I receive a refund and get all the costs of lost food back from Joe and Adam..., "The Appliance Guys". PS, I'm 75, don't need that type of bullshit! Oh yes "No Senior Discount offered" either!!

ASAP Appliance Repair came through again for me. My washer pump went out on a Sunday. I am back…read morewashing clothes by Tuesday morning. They were quick and able to work with my schedule.

Our 10yr old refrigerator ice dispenser fan started making sounds a few days ago, and by yesterday…read moreafter work it was unbearably loud. My wife and I searched for businesses open past 5 with good reviews and came upon ASAP Appliance Repair. Jason answered the phone right away and worked us into his schedule same night. We were super impressed with Jason as he got to work right away and fixed the issue efficiently and effectively. He clearly has a lot of experience with appliance repair and now we have a go-to person for future needs. Definitely recommend this business.

I have to say that Tim did a great job on our appliances. We called Marshall Appliance Repair…read morebecause our washing machine stopped running mid-cycle. The door locked so we couldn't even get the clothes out. Honestly, we were fully expecting to be told that our washing machine wasn't worth fixing and we should just buy a new one. In a couple of hours, Tim got it running again like new. After that good experience, we asked Tim to do a regular service on our dryer. He was so thorough. I was surprised to see the whole drum removed. Even more surprised to see the amount of lint hidden inside the machine. The vent underneath our microwave had not worked in years. We'd had many repair people try to fix it in the past but with no success. Tim figured out the problem and fixed it very quickly. On top of everything else Tim was a very nice and conscientious professional. We'll definitely be calling him again next time we need an appliance repaired.

This family business was exactly what my family needed to fix our oven. Tim was kind enough to also…read moreprovide parts numbers for me to get a new knob and oven light (he supplied one of his own in the meantime) and allowed me to finish a client meeting while he worked. I wouldn't recommend anyone else. So glad I found them.

2 years into a brand new Frigidaire Refrigerator it is dead. Ive never had a refrigerator die in 2…read moreyears, 10 maybe. It seems they have a reputation for bad merchandise and service. NEVER AGAIN!

I bought a Frigidaire refrigerator from them.which began to fall about within months...the ice…read moremachine, water, shelving..garbage. The then encouraged me to buy a BEKO dishwasher..and they don't carry them anymore or have anyone that will repair them. And let's not talk about the sales staff........

Fixed a down fridge in 20 minutes. Fridge has worked well for a few months now with no issues. Much…read morecheaper to fix than buy a new fridge.

Ed called me back immediately the very next work day, after I left an online message. He talked me…read morethrough the likely possible problems based my report of my refigerator's symptoms. His technician, Gene, was equally outstanding in his performance on site at my home. I cannot recommend Ed and his crew highly enough. Absolutely honest, totally trustworthy, expertly capable and reasonably priced.

Buyer BEWARE! I give 1 Star, as I'm unable to mark -3 Stars. Many may not be aware that National…read moreAppliance Warehouse Liquidators "Also Advertise/list some (many) Appliances on OfferUp". Since we live many miles away, I sent questions on 4 different items (pictured For Sale) - TO Verify the Items were "Still Available (in stock)! "Lino" only Replied on '2' & Advised 1 Range had Sold (Only Then marked it Sold when quizzed). Bottom line * when we Got There "Oops, I can't find, but have others Available! " BAIT & SWITCH SCAM! FYI - Last I checked - Those 3 "Supposedly Still Available items " were Still Listed on OfferUp!! BUYERS BEWARE

Bought some appliances here. Two of the four had issues and they always fixed the issues even if it…read morewas operator error. Always polite and helpful and the service company they use is also very good. Best prices and warranty in Albuquerque that I've found.

Required a replacement desktop computer and not a cheap one. Thousands…read more In stock selection limited. Very weird round about way to get it from shelf to ready to use Was quite taxing and time consuming Service during all this was so-so. Had the air of "where else are you going go" to it. Seems to be the new normal these days

Boy has this placed changed since the last time I was here. Including customer service. Gone are…read morethe videos. Now cameras, home security, drones, gaming & e-bikes are expanded and plentiful. Stopped @ customer service to pick up an order. Couldn't find the email that told me it was ready to pick up. Entered my ph# - told me she couldn't find the order and comeback when I find the email. Then turned & walked away. Ok really? It wasn't busy, no one was in any of the lines - take a minute. No hey let's try your email address or ??? Found the email before I left the store - decided I didn't need it that badly, I could wait. Cancelled the order and bought it somewhere else. Sadly big box stores rarely pay attention to reviews.

Jerry was professional and kind and direct. He was able to quickly give us an assessment of our…read morefailed 20-year-old fridge, and although we chose to not go with a repair, we felt very satisfied that a replacement fridge was indeed what we needed. We absolutely recommend Birdsong for ethical and professional work.

Birdsong responded and came to fix the ice maker on the same day. The ice maker works and was…read moreinstalled quickly. Jerry was polite, on time, and professional. I would have liked for him to stay and ensure it worked. He should have cleaned up the mess he left - mostly water - in the kitchen.

Excellent customer service! I worked with CF, a great, thorough, thoughtful, knowledgeable,…read moreprofessional who not only helped me find exactly what I needed but also ensured that what I picked would fit my small-ish kitchen. She also helped coordinate a non-standard installation day request and was communicative and extremely supportive throughout the process. I highly recommend Builders Source Appliance Gallery.

José and Isaac delivered and installed a new refrigerator in my home on March 19, 2025. They…read morealerted me when I was next on their delivery list, arrived promptly and completed the removal of my old fridge and installation of the new one in an efficient and professional manner. Builders Source should be proud of these impressive employees.

I called Sarah's out to the house to fix my oven which hasn't been working properly for several…read moreyears. It turns out the igniter was bad and needed to be replaced. When I called to make the appointment I was clearly told what the service call fee would be and that any additional repairs or services would cost extra. My repair ended up costing about what I thought it would and included the service fee so the service fee was incorporated into the price, not a separate charge above and beyond. I got a reminder email which was really helpful and I was able to request that their technician wear a mask in my home. There were no complaints or problems with it at all. In fact, Parker, the technician was on time, personable, knowledgeable, and really willing to explain what was going on with the oven, in detail. He also gave me a call before coming over just to make sure that I was home and it was a good time. If you need any kind of appliance repair, I highly recommend calling Sarah's. I feel that they are fair, knowledgeable, and very professional. You will know exactly what you're in for before you are charged anything. I will definitely be using them again should I have any additional appliance issues.

The repair guy was so polite and left my kitchen cleaner than when he arrived! He explained…read moreeverything clearly. He gave several reasonable solutions to the problem refrigerator and I was glad I consulted Sarah's. You can't go wrong. I've been depending on them ever since the company was just Sarah, her phone and a Volkswagen!