I have to say that Tim did a great job on our appliances. We called Marshall Appliance Repair…read morebecause our washing machine stopped running mid-cycle. The door locked so we couldn't even get the clothes out. Honestly, we were fully expecting to be told that our washing machine wasn't worth fixing and we should just buy a new one. In a couple of hours, Tim got it running again like new. After that good experience, we asked Tim to do a regular service on our dryer. He was so thorough. I was surprised to see the whole drum removed. Even more surprised to see the amount of lint hidden inside the machine. The vent underneath our microwave had not worked in years. We'd had many repair people try to fix it in the past but with no success. Tim figured out the problem and fixed it very quickly. On top of everything else Tim was a very nice and conscientious professional. We'll definitely be calling him again next time we need an appliance repaired.

This family business was exactly what my family needed to fix our oven. Tim was kind enough to also…read moreprovide parts numbers for me to get a new knob and oven light (he supplied one of his own in the meantime) and allowed me to finish a client meeting while he worked. I wouldn't recommend anyone else. So glad I found them.

ASAP Appliance Repair came through again for me. My washer pump went out on a Sunday. I am back…read morewashing clothes by Tuesday morning. They were quick and able to work with my schedule.

Our 10yr old refrigerator ice dispenser fan started making sounds a few days ago, and by yesterday…read moreafter work it was unbearably loud. My wife and I searched for businesses open past 5 with good reviews and came upon ASAP Appliance Repair. Jason answered the phone right away and worked us into his schedule same night. We were super impressed with Jason as he got to work right away and fixed the issue efficiently and effectively. He clearly has a lot of experience with appliance repair and now we have a go-to person for future needs. Definitely recommend this business.

I called Sarah's out to the house to fix my oven which hasn't been working properly for several…read moreyears. It turns out the igniter was bad and needed to be replaced. When I called to make the appointment I was clearly told what the service call fee would be and that any additional repairs or services would cost extra. My repair ended up costing about what I thought it would and included the service fee so the service fee was incorporated into the price, not a separate charge above and beyond. I got a reminder email which was really helpful and I was able to request that their technician wear a mask in my home. There were no complaints or problems with it at all. In fact, Parker, the technician was on time, personable, knowledgeable, and really willing to explain what was going on with the oven, in detail. He also gave me a call before coming over just to make sure that I was home and it was a good time. If you need any kind of appliance repair, I highly recommend calling Sarah's. I feel that they are fair, knowledgeable, and very professional. You will know exactly what you're in for before you are charged anything. I will definitely be using them again should I have any additional appliance issues.

The repair guy was so polite and left my kitchen cleaner than when he arrived! He explained…read moreeverything clearly. He gave several reasonable solutions to the problem refrigerator and I was glad I consulted Sarah's. You can't go wrong. I've been depending on them ever since the company was just Sarah, her phone and a Volkswagen!

Joe and Adam were a pleasure to work with. They showed up quickly, diagnosed the problem, and…read morereturned the next day to repair after giving me an estimate. I heartily recommend them for any appliance needs.

WOW!!! No dishwasher for several days but I got ahold of the owner, Joe Sisneros, immediately. He…read morescheduled me for the following morning. They even arrived a few minutes early to get started. My 4 little doggies greeted them and Joe and son, were so dog friendly! I have a Bosch dishwasher so I needed an appliance repairman who was familiar with them. After just about 5 minutes they determined the problem and it wasn't my expensive Bosch dishwasher but an electric surge problem probably from our recent high winds. No parts were needed! Plus, he gave me some great advice about how to protect my other new appliances in the future. My dishwasher is working fine now. I found him and his son very nice and knowledgeable. Their house call fee was very reasonable. (Another company I'd called wanted almost 3 times the amount and I would have to wait 4 days for their Bosch "specialist" to come out.) I'll call the Appliance Guys from now on since they also service other brands that I have. Very happy with them.

Fixed a down fridge in 20 minutes. Fridge has worked well for a few months now with no issues. Much…read morecheaper to fix than buy a new fridge.

Ed called me back immediately the very next work day, after I left an online message. He talked me…read morethrough the likely possible problems based my report of my refigerator's symptoms. His technician, Gene, was equally outstanding in his performance on site at my home. I cannot recommend Ed and his crew highly enough. Absolutely honest, totally trustworthy, expertly capable and reasonably priced.

Jerry was professional and kind and direct. He was able to quickly give us an assessment of our…read morefailed 20-year-old fridge, and although we chose to not go with a repair, we felt very satisfied that a replacement fridge was indeed what we needed. We absolutely recommend Birdsong for ethical and professional work.

Birdsong responded and came to fix the ice maker on the same day. The ice maker works and was…read moreinstalled quickly. Jerry was polite, on time, and professional. I would have liked for him to stay and ensure it worked. He should have cleaned up the mess he left - mostly water - in the kitchen.

Martin is awesome! Reasonable, on time, best problem-solver I know! He has never let me down!read more

I made an appointment with Martin to look at our Maytag washing machine, which has developed a…read moreminor leak, but things went badly from the start. Before I could finish explaining the problem, he began pulling our dryer out onto the Saltillo floor tiles to access the washer. I politely asked him to wait, explaining that I was concerned about protecting the tiles, and offered to lay down a drop cloth if he didn't have one in his truck -- at which point he abruptly said he was unwilling to work on my washer and launched into a story of how a customer had unjustly accused him of damaging their floor and had sued him. And then he left. Martin may be a skilled appliance repair man, but from my perspective, he has issues.

I was very pleased with recent service by Ortegas's. We had replaced most of our appliances a few…read moreyears ago. Some of these items included a wall oven and a washer and dryer. The gas wall oven had problems with ignition that caused a booming sound when it lit up. The dealer tried twice to fix the issue and failed. Ortega's technician checked with the manufacture and solved the problem by making some adjustments. The dryer had stopped drying items- the drum turned but no heat. The tech - Ramone checked and a wire had burned off a connection. He made a new connection with a higher temp rated connection and the dryer works fine now. My wife and I were very pleased with the prompt and comprehensive repairs by Ramone. - I will note I am a retired general contractor and I know that appliances are not the quality units we used years ago. I had priced replacement appliances before I called Ortega's knowing it sometimes is more efficient to replace than to repair. - The wall oven and dryer were repaired at a fair price and continue to operate just fine. We will certainly use Ortega's for any future problems. I recommend them.

The repair guy is nice enough, but it is taking a month to fix my dryer. He came yesterday to…read more"finish" the repair then says he needs another part that is sitting in albuq. So instead of going to get it and finish the job so I can have my dryer back and not keep using a laundry mat, He says another appointment is needed a week from yesterday. At this point, people due yourselves a favor and look for someone else to repair your appliances. Yes my dryer is under warrantee so no cost to me, but this company is not organized at all and taking a month to fix a dryer is a little ridiculous. All I have to say is come weds my dryer better be 100% fixed.

The issue with this place is that the actual repair techs are great - skilled, professional, and…read morefriendly. Unfortunately to get to the great repair people you have to deal with horribly rude staff and a completely unresponsive manager who will not return a call no matter how you beg. Since there are enough other good service techs in Albuquerque I'll never use these guys again ( and since I bought my appliances at this company's mutually owned and equally nightmarish Appliance Liquidators, I'm sure I'll need someone soon...)

Calab came to service my washer. While it did take 3 visits Calab was very nice, kept me informed…read moreand very professional.

Gentleman showed up exactly when he said he would and fixed my dishwasher. It was $160 for the…read moreservice call.

Steve was great. We thought worst case for dishwasher. Steve did his magic re-sent and it worked…read moregood as new. No parts needed. He replaced the solenoid on our ice maker and it's good to go. Prompt and timely. Highly recommend.