I thought I had experienced poor service from a wireless company before, how incredibly incorrect…read morecould I have been! I thought they had a great promotion, my provider at the time had began placing charges on my account from two years ago after I closed one of the lines. So yeah, new phones (on us) they say, the salesperson boasted better service, and better coverage. We wanted the iPhone 17 plus, you will have to get the 17's now and when we get the other phones you can upgrade, just pay the taxes. Well the phones may have been new, but that was new to me. The first time I powered on one of the lines, I received 5,324 text message and an absurd number of messages. My phone needed to be erased and reset to work properly and my lady needed to have a problem corrected with her device. When she went in for service there was an exchange and she was called a liar by the salesperson. We went back to the store together, I was successful in having my lady's issue resolved. Upgrading the phones to the iPhone 17 plus, he said we needed to pay the taxes only before. When he transferred the accounts, "that will be $141.56, the taxes and $30 a line." That wasn't what you told me, "Well that's the fee." My bill, today $560. Much more than the $140 we were quoted. You would think this couldn't get worse, today 10 days after receiving the "new phones," one of them will not turn on. I have been lied to by every salesperson in the store except the one that greeted me upon arrival. Looking back, I misinterpreted his body language that said "RUN AWAY LIKE HELL!!!"

I had an absolutely terrible experience at the Verizon store. I went in on October 23rd to purchase…read morea new device, and I was told I would be getting a silver phone. When the rep returned from the back after porting my number, he handed me a white phone instead. When I politely said I didn't want a white phone, the staff became argumentative and combative. A senior team member came out and was outright disrespectful, mouthy, and completely unhelpful. To make matters worse, the manager told me I would have to pay a $50 restocking fee just to get the color I was promised. The packaging even confirms the device is "Cloud White"--not the silver I requested. The staff was rude, unprofessional, and unaccommodating. I shouldn't have to pay extra for a mistake that wasn't mine. I will never return to this store and would caution others to think twice before going here.

The store is often busy but I have always had excellent results from going in to the store on…read more Zefrano Drive. The sales people are knowledgeable and helpful. If there's a follow up needed, they will make for you a secondary appointment which is also very helpful. I Verizon.

Pathetic and disgusting, with utterly IGNORANT employees, as at EVERY Verizon store I've ever been…read morein. The three stooges who were there when I went in - ONE WEEK before the iPhone XR was to be available - had NO clue when it would be released or available from Verizon! I then displayed the announcement on Verizon's own website (!!) on the browser on my phone to the three CLOWNS that worked there - all were baffled. How INCOMPETENT do people have to be, as to not be familiar with their own company's website, or not be trained or even informed about MAJOR products their company will offer?? Then, the buffoons were rude and condescending to me. "Well, why are you even in the store if you know so much?" I walked out and cancelled my Verizon account of TWELVE YEARS standing within a week after that. Absolutely pathetic. I don't understand how Verizon is still in business.

I used to be an AT&T customer but switched to Consumer Cellular to save dollars. When I tried to…read morereplace my wife's broken iPhone 13 with a similar unlocked iPhone 13, I ran into problems trying to activate it and complete the Apple setup. I spent hours on the phone with Consumer Cellular and Apple's AI agent, but could not resolve the issue. I researched the issues and tried the solutions suggested by various sources. In desperation, I decided to try the AT&T store. After giving my history to Brittney, she asked for my phone and 5 minutes later she had it running using a Walmart Simcard I had installed in my efforts to make things work. She reminded me I could now install Consumer Cellular's eSim. She charged me nothing, and sent me home with a complete successful resolution of my installation problem. My wife's phone now has her same number (plus a backup secondary number) and has been able to access just about everything she had originally except all her apps. Thank you Brittney and AT&T for the excellent response! I will have to reconsider AT&T again due to this amazing experience today.

I decided it was time to move my parents from Verizon over to my AT&T plan, as they just can't get…read moredecent service in Santa Fe on that network, and Verizon's customer service sucks in the store. Walking into this location you will notice an immediate day and night difference from Verizon. There isn't a forty minute wait, and total chaos reigning, with rude employees. Here there were plenty of employees, and the store was clean and welcoming. I had already purchased new iPhone's for them in Arizona where I live, but needed help getting them set up and sorting out how to transfer their old Verizon phone number to their new AT&T phones. The people here were super patient and helped me get everything set up, and it was painless and took way less time than I thought it would. Typically I loathe going into a mobile phone store, as the experience usually is super frustrating and just a less than fun afternoon. I wouldn't say I now love the experience, but if I have to go into a cell store you can believe this one will be the first on my list. Thanks guys, I appreciate all the help.

Had a crisis while on vacation when the charging port on my phone failed and it could no longer…read morehold a charge. Happily I found a T Mobile store in Santa Fe. They hooked me up with a new phone; gave me a trade-in value on my old one; and even spent more than an hour helping transfer all the data from the old phone to the new one. Yes, the new phone was expensive, but I don't think that's unique to T Mobile: all phones seem to be $$$ these days. I was able to have its cost broken down and folded into my monthly payments, so it will be manageable. Overall, pretty happy.

Though the reception is pretty good, that's where the positive feedback ends. The associates at the…read morestore are not helpful and would rather talk to their friends than assist you. When I went to this store recently (March 2025) to ask for assistance, because I could not download an app I needed, the associate said it's an Apple issue and to call them. You see, I used to have a Samsung phone that I loved, but when transferring apps and such from my Android to the new iPhone, which I was talked into getting, no-one mentioned that some apps wouldn't transfer and I'd have to buy that app all over again. So helpful T-Mobile! (Side note, I HATE MY IPHONE!) On top of that, the final price I was quoted was a lie. I am now paying more than the quote. And don't let them talk to you into any add-ons, you buy them cheaper else where. So I am now going to Verizon to see if they can get me out of my contract with T-Mobile.

They put a battery in my iPhone that did not hold a charge. Cost was $150…read moreRefused to give refund. Rude employees. Absolutely no customer service. They need to train their employees in customer service . Reporting them to the Better Business Bureau. I want a refund.

The last time that I got my phone repaired there it was $50 and then I went today and I left my…read morephone I signed the thing the guy said it was gonna be $70. I told him look man the last time I was fixed the same thing for $50 and he said OK and I thought it was going to be $50 and then I left and then they ended up charging me like 65 bucks. I will not be going back there ever again

I gave them 1 star because I couldn't give them 0. The clerk lied to us about the "free" phones ,…read morethe up grade plan the bundled extras, the contract, the receipts. It's taken us over two hours on the line to fix this. Do not shop here!!!

This should be "0" stars. Extremely deceptive practices. This store coerced my 91 year old mother…read morewith Alzheimers into starting an account in order to get a supposed free phone. When I informed her that she had Xfinity and did not need a new phone she went back the next day to return it and was met with an extremely rude man that refused to take the phone back. The phone was mailed back to Verizon corporate at their recommendation after a call to retention. After 4 months and 17 hours of repeated to phone calls for fraudulent billing for a line that did not exist and for a device that had been returned and signed for by verizon receiving, I was finally able to have the balance zeroed out except for a $40 activation fee that they refused to refund. Verizon as a whole is a shameful corporation, but that is not a surprise. What is a surprise is that a local reseller would treat the elderly members of its community so poorly. Unfortunately this is the world that we now live in - the younger generations are raised without morals, respect and reverence for their elders.