Shockingly bad "service." It was so bad I had to write a letter to their regional management in…read moreAlbuquerque. Avoid at all costs. I wanted to switch my tablet plan from AT&T to T-Mobile. I did some research ahead of time and settled on their $20/mo unlimited iPad plan that didn't require a phone line. I dropped in on a Friday afternoon and the place was a mess. Tons of angry people waiting and only two people on the floor. Unbelievable. After waiting for 20 mins I left for another appointment. I came back later in the afternoon to a similar situation. Lots of angry people waiting, almost no employees. I decided to just stomach it, added my name to the queue, and sat quietly at a table surfing the internet. I proceeded to wait for almost 1 1/2 hours. There were 3 workers there, but they would only put 2 on the floor at a time. Everyone was pissed. One lady had enough and left. Employees were taking absurd amounts of time with each customer, totally oblivious to other waiting guests. Finally my turn came up. I showed the clerk the $20/mo tablet plan I wanted, and he said "That's only if you have a phone with us. Without a phone it's $65." I explained to him that I had researched this plan and pulled up the T-Mobile website. There wasn't anything about needing a phone line. Not on the plan page, not in the fine print, not even in the PDF "terms of service". Nothing. When I asked him to show me where it says a phone line is necessary, he couldn't. He just kept barking "It's $65" at me over and over again like a robot, in an incredibly rude and snarky way. I was completely taken aback. I had been waiting for over 1 1/2 hours. I told him that I'd appreciate a little less attitude and he started screaming at me, and then said "I'm not serving you!" and moved to someone else. It truly amazes me that T-Mobile would allow a store like this under the brand. Given the amount of 1-star reviews here on Yelp, it's clear that I'm not the only one who had a terrible experience.

Terrible costumer service. Ladies helping were very unprofessional and rude as well as not being…read morehelpful at all.

ECS is a top-notch IT/computer repair service. Asher and his team were able to resurrect my…read morecomputer from a particularly tricky boot issue that would have almost certainly led to a reinstall of the OS had it been handled by any other team. I can't speak highly enough of these guys and their level of speed and professionalism.

From the owner: ECS has been providing computer networking and support services in Santa Fe and northern New Mexico…read moresince 2003. In addition to providing computer networking and repair services we also provide IP based telecommunications technology and unified communications solutions. Our dedicated staff has over 35 years of combined experience. We support the needs of businesses in many fields including, medical, legal, scientific, real estate, film production, hospitality and government. Partnering with ECS gives your company access to a dedicated IT department at a fraction of the cost of one part-time employee. All of our technicians have industry standard certifications and our company is a Microsoft Registered Partner as well as a Cisco Registered Partner. Having these partnerships give us access to the latest information and tools available. Some of our services include: Custom application/database development Managed IT service Network installation/support Telecom services

DON'T USE T-MOBILE, Read: Called T-Mobile to get a promo discount after my plan expired. Was told…read moreno discounts for existing customers. I kept calling T-Mobile to cancel and would keep get hung up on. Went to Xfinity and got new plan for half the price. Xfinity pulled my phone numbers over to my new plan and T-Mobile locked my phones so I could not use them. I went to T-Mobile store and was told I need to call T-Mobile. Called T-Mobile and was to I need to go to T-Mobile store. After getting the run around, going to 2 different T-Mobile stores and many calls, No one would help me. I had to buy 2 new phones. Worst experience I have ever had. I just hope T-Mobile will not keep charging my credit card through Auto pay or I will need to change my credit card number. Terrible business practices.

I signed up for their service in Rio Rancho Area, they told their service plan starts from…read more$40/month. I was surprised by their other charges, apart from installation fee $100, I was told I had to pay for the antenna which costs $300. So I agreed to that, then I later found out that it is only $300 if you pay it one time (OR)$348 if you pay in one year, 2 year $360 if you choose to pay in installments. This is bad as the agents don't tell it and expect the customers to read everything and educate ourselves and blame us for signing the document. In any case I was only aware of this after 2 months of installation so of course the rate should be prorated because I was willing to payoff the antenna. The customer service agent told me I owe $326 for the antenna inspite of me making 2 payments already($30.20). They wouldn't prorate the amount for me which is an additional $2.5 a month. They simply stated that since I signed a two year contract (never did, that's the default one) and I owe $360 for antenna because of that. The contract only gives 2 options 1.Pay $300 or 2. Pay $15 for 24 months. It doesn't say you the total amount you pay which is $360 if you choose the second option. Not only you are required to read the contract but in this case you are also required to calculate the net amount if you choose installment. So in short, I paid $55 extra for the antenna and a total of $355 (since I didn't know and used 2 months installment I paid $5 extra). I would advise anyone to make a one time payment and get $60 off which nobody will tell you. I hope this helps others. Also see if they'll allow you to use your own antenna. As far as internet service goes, some outages like an hour every 2 weeks. Speed is as promised. Equipment Lease or Purchase: 1 year lease to own - $29 per month =$348 (calculated value, not in agreement) 2 year lease to own - $15 per month =$360 (calculated value, not in agreement) One time purchase - $300.00 By default they sign you up for the 2 year lease and if you make the payment early you still owe the full difference like in my case which makes no sense because interest should be accrued daily, it's not a flat rate. Their billing is the worst of all the services I had availed in my life and wish I could give them no star! (Edit) I was called and given the credit, thank you for your understanding!

I scheduled an installation with NMSurf but decided not to move forward because I have a Spanish…read moretile roof and was concerned about the possibility of damage during the installation. Before any installation work was completed, I canceled the appointment for that reason. When I contacted the company afterward, I requested a refund of my installation deposit since no service had been installed. Unfortunately, my request was denied. I understand companies have cancellation policies, but I was disappointed that there was no flexibility given that my decision was based solely on protecting my home from potential roof damage. I hope NMSurf will consider handling situations like this with more understanding and work with customers to reach a fair resolution.

Had a crisis while on vacation when the charging port on my phone failed and it could no longer…read morehold a charge. Happily I found a T Mobile store in Santa Fe. They hooked me up with a new phone; gave me a trade-in value on my old one; and even spent more than an hour helping transfer all the data from the old phone to the new one. Yes, the new phone was expensive, but I don't think that's unique to T Mobile: all phones seem to be $$$ these days. I was able to have its cost broken down and folded into my monthly payments, so it will be manageable. Overall, pretty happy.

Though the reception is pretty good, that's where the positive feedback ends. The associates at the…read morestore are not helpful and would rather talk to their friends than assist you. When I went to this store recently (March 2025) to ask for assistance, because I could not download an app I needed, the associate said it's an Apple issue and to call them. You see, I used to have a Samsung phone that I loved, but when transferring apps and such from my Android to the new iPhone, which I was talked into getting, no-one mentioned that some apps wouldn't transfer and I'd have to buy that app all over again. So helpful T-Mobile! (Side note, I HATE MY IPHONE!) On top of that, the final price I was quoted was a lie. I am now paying more than the quote. And don't let them talk to you into any add-ons, you buy them cheaper else where. So I am now going to Verizon to see if they can get me out of my contract with T-Mobile.

I would highly recommend this company. Roxy the owner came out to our office to fix some phone…read moreissues . She was on time finished within the hour min labor rate and was very knowledgeable in her business. She also had a friendly personality and great customer service. We will be calling her again if we need service in the future.

From the owner: D&M Communications offers a fine line of telephony equipment. Many popular features and…read moreapplications include voice messaging, Automatic Call Distribution (ACD), Voice over IP, Automated Attendant, Call Screening, Caller ID, etc. D&M can offer your organization a cost effective and highly functional system, which is professionally installed, and customized for your specific needs.D&M can design your network infrastructure, providing you with a cost-effective and standards-compliant network.For most organizations, the inside wiring is the largest and most complicated portion of their network cabling. It is also the most likely source of building code violations and fire hazards, if not installed properly and carefully.Also organizations rely on over-head paging systems as a vital component to their communications infrastructure. A properly designed and installed paging system provides a comfortable and effective means of contacting people who must stay within reach, even when roaming about. D&M can provide your organization with an extremely flexible system to meet the needs of office, warehouse, manufacturing, or outdoor applications.