We were really impressed with this entire experience, and I owe it to my 15 year old to say that…read moreshe had to go an entire day without a working cell phone, which was obviously torture, but within one hour, the guy working here gave her back her social life. The phone stopped charging and wouldn't turn on. We booked a 3pm appointment on a Sunday, they closed at four. The guy asked a series of questions and stated that, while he absolutely could not be sure, the problem could simply be a busted screen. He told us to come back in an hour. We came back, boom, he was right. Was it a costly fix? Sure. Was it WAY better than buying a new one? Without question. This place is professional and courteous all the way, something we haven't experienced anywhere else in the 505.

Jason was very helpful in clearing my phone of constant ads that made it impossible to use my…read morephone. He's known and friendly. Prices are reasonable.

Thank you Deseree for efficiently transferring data from one phone to another! Your knowledge,…read moreservice and professionalism is the reason I refer family and friends in need of tech support. You're the best! Debbie Adams

Had a major security breach and she was able to check my phones on the spot. Next day I brought in…read moremy computer and she was able to scan and return within 24 hours. Best Buy was "willing to do it in a week and charge me more

Made an appointment with Elliot a day in advance because my phone screen went dark. I waited a…read morehalf hour for Elliot who did not show for said appointment, and who had sent me an email an hour before our appointment asking to reschedule. Too bad I didn't have a phone and couldn't get the message. If you're trying to get your phone repaired, and you make an appointment, you've been warned.

I had been in a car accident and had a broken phone. Elliott offered to come to my residence to…read morepick up the phone (which was SO much appreciated) then returned it after repairing (such thoughtful service!!) His price was very reasonable, especially considering that he also activated the temporary phone I had purchased!! WOW. No drama just efficiency and kindness. THANKS ELLIOTT!

They were very friendly and helpful! I highly recommend them for any work you need done!read more

Was relieved to be told battery could be replaced on my android. Paid 100.00. Up front. Went to…read morehave battery installed to be told sometimes screen can brake? It did. With new battery. Shop just threw up there hands. Phone inoperable. Out 100 bucks, no working phone. Do not take your android to be repaired by children. Had I been told up front about screen braking I would have put 100 towards new phone. Do not take your android here. This is not phone repair, Unprofessional and childish. /Old teck challenged man

the worker (receipt says Edgar) who helped me quoted 30 minutes and had my phone fixed and working…read morebetter than it has in a while right on time. Grateful for his expertise and good conversation.

They put a battery in my iPhone that did not hold a charge. Cost was $150…read moreRefused to give refund. Rude employees. Absolutely no customer service. They need to train their employees in customer service . Reporting them to the Better Business Bureau. I want a refund.

Good prices. The otter boxes are priced good here. As opposed to Verizon Wireless retail store.read more

A good friend of mine recommended Cloud 9 in Santa Fe. I called to get my 2015 mac pro laptop…read morebattery replaced (battery life was very bad from being old). Parts were ordered, and I could drop it off pretty much anytime. The service was quick and easy, and my laptop works great! Price was super reasonable. Very happy with it. Would recommend!!

We had a bad charge port on an iPad Pro. They took us in as walk-ins and diagnosed it quickly and…read moreaccurately. What more could anyone ask for? They fixed it same day and it's working well now. Very pleasant experience and staff was very attentive. Could have been much different as it was a Friday visit. Great attitudes that lead to great service.

Friends phone locked. We had been to multiple places who said if they did a reset he would probably…read morelose everything or sent us elsewhere. The woman here was fantastic! Explained everything and fixed it! Wow! Great job!

Excellent service! Fast, reliable, friendly. My phone looks like new, plus they were able to save…read moreall my phone #, contacts and other customized information. Highly recommend!!

I hate writing negative reviews, especially because I've been a customer here for years. In fact,…read moreI've purchased three phones from them this year alone and have always had a good experience. Unfortunately, you don't really find out how a business treats its customers until something goes wrong. I was a happy customer until I actually needed their help. That's when you find out what a business is really like. I purchased an iPhone for my elderly grandmother. She tried using it for a couple of weeks but ultimately decided it was too complicated and wanted to keep her old phone. There was absolutely nothing wrong with the device. it was still in like-new condition. I had the receipt and everything Before purchasing, I understood there was a 30-day warranty. What I wasn't told was that the "warranty" only covers repairs, not returns if a customer simply changes their mind. While that may be their policy, it's an incredibly unfriendly one for a business selling used phones. Instead of accepting a like-new phone back into inventory, they left me with a $500 phone that I now have to photograph, list, negotiate over, and sell myself. They could have easily resold it, but instead they chose to make it the customer's problem. I noticed several other reviews where people had similar concerns, and the responses are mostly some version of, "We're sorry you feel that way." At some point, it stops sounding like customer service and starts sounding like a pattern. I won't be buying my next phone here. Not because of the product, but because customer service matters most when something doesn't go exactly as planned.