best customer service every time I've been to this location. Today Tammy and Vicki were amazing!!!

I don't usually go there but decided to stop and get a cappuccino and a quick bite. An ad for grill cheese ok. I got a medium cappuccino with two flavors and almond milk this cost me 17. Dollars They gave me a receipt with just one cost not an itemized receipt so I came back and asked why. The young man said it's two dollars per flavor and two dollars for almond milk besides the cost of the cappuccino so what a medium cappuccino cost like $12. Baloney and it was disgusting and and so was the sandwich. Couldn't even eat it. What a rip off. They kept telling me almond milk cost more money. What a joke. This establishment doesn't even have their name or logo on the cups but they want to charge 12 or $13 for a cup of coffee. Give me a break. read more

Dippin' Donuts - Coffee & Tea Near Me - Spencer, Massachusetts

Nasty attitude. A worker we'd never seen before took our orders. We were maybe a little high maintenance; I changed my mind about my order and the other person asked for one sugar instead of two. Figured since it's a coffee shop and we were still ordering that would be fine. This woman gave out the most exasperated sigh, and then while at the window (where another person took our payment-who was very kind by the way), she popped into the back and made sure to mention three times loudly so we could hear it, "yea I'd already made their coffees." "I had to remake these coffees." "These are the coffees I had to remake." Mind you-we asked for the changes while still ordering at the window. After the second comment I said "I'm sorry. I had no idea you already made them!!" And she proceeded to say it a third time. I'm sorry for her if she had a hard day but there's plenty of places that serve coffee where I know I won't be goaded for wanting and paying for the coffee I actually want. Reiterating: this was still at the ordering mic. read more

The food is excellent but the politics leave a bad taste in my mouth. I don't need to see Faux News blaring from the TV when I get my food.

Always the best! Great folks awesome food and always friendly service!! Bagels are fresh and coffees are delicious. read more

is one of the best places to start your day best coffee and the most important best costumer service. read more

I've been coming here for 9 years and will always choose this place before anywhere else. The food and pastries are amazing. Always freshly made at the store. The coffee choices are over whelming lol I love have choices (even though I stick with i know). Love the Crew and the new faces that come in. read more

I'm extremely disappointed with the customer service experience I had. I earned 5 stamps towards a free coffee, but because I had to start a new card after misplacing the old one, they refused to combine the stamps or honor the free coffee. I'd like to know where this policy is clearly stated, as it's not mentioned on the loyalty card or visible in-store. It seems unfair to deny me the reward I've earned. I retuned the code and drove to Dunkin, they are less expensive anyway. The same order was $3 cheaper at Dunkin. read more

Best place for coffee. Staff is very friendly, professional and attentive! Always willing to accommodate special requests with a smile

Good Coffee and tasty donuts. The place was super busy so it must be a local favorite. I was only passing through but felt like I uncovered a gem of a donut shop. read more

Great service cashier was much nicer than cashiers at larger chain places. Coffee tastes great I will be back

Breakfast sandwich was inedible because of how badly it was burnt, not sure why you would serve that

It used to be a 5. Sadly the last few years the old fashioned donuts and other cake donuts don't have that thick crispy texture any longer. The people who work there are nice and quick. The raised donuts are a thousand times better thank Dunks. Still have plenty of filling. Lines move quickly and it's always clean. read more

I love dippins. I wish they were a smidgen more consistent with their bagels. Some days they are very squishy and fresh, and other days they are not. Donuts and pastries are always good. Best coffee around!! read more

Never go here. Employees drop food on the floor then serve it to customers. Saw a man making donuts in the back INSIDE!!!!!! smoking a cigarette, causing entire place to smell. Entire place is overrated and should be shut down. Again. THEY Drop food on the floor and still serve it to you. BEWARE! I saw it with my own eyes. read more

I used to love this spot. But recently I found that they have absolutely no care in the world for protecting customers health. Even in the height of the pandemic, not one employee had a mask on, or switched gloves after handling money. The health department even reached out to them and yet they still don't follow the guidelines. Employees are very argumentative when you ask them to put their mask on. Management makes excuses that employees "don't want to wear them." and that's okay to them. read more

The fastest and most pleasurable early morning coffee experience! The employees are amazing!!!

I visit this location often. The coffee is A++ and the food is excellent. The Egg-Sausage-Cheese is great in the morning. I'm serious when I say that this place is way better than any Dunkin Donuts in a 10 mile radius. I can't tell you how many nasty iced coffees I've gotten from Dunkin when Dippin' Donuts always is consistently good and mixed right. One last thing: The staff that is there is also top-notch. They are some of the hardest working women on the planet and they know how to keep a smile. A pleasure to give them my business. read more

Great service and coffee one day, the next morning a NIGHTMARE! This place has great coffee flavor varieties. On this particular day however (after having great coffee and service from another employee the previous day), I got horrible, horrible service. I ordered a pistachio flavored coffee with no flavor or kick, so I asked her to switch it. The previous day's coffee was excellent, so I wanted the same thing. She turned to her employees and screamed at them saying, "the customer says the pistachio coffee is watered down and has no flavor, how can that be in hot coffee?!!" Completely unprofessional and unnecessary. She looked at me and demanded to know, "who made your coffee yesterday?" Of course that nice employee wasn't working. I will never go back to this location, just because of that one employee and her poor customer service skills. No customer who wants a good cup of coffee deserves that. And I certainly don't patron businesses that treat their employees that way. Apparently this lady (who has a permanent snarl on her face) has been working there for a long time, I don't even know how she has a job with that tainted attitude! Shame on you! read more

this local donut place is great! I've unfortunately never had their coffee, but their donuts are great! I love their boston cream pie, blueberry filled donuts, custard filled donuts and their HUGE cinnamon buns. Delicious! I've been told they make a mean breakfast sandwhich too, definately going to try that in the near future :) read more

Pistachio muffins are delicious. Coffee is pretty good, lots of flavors and varieties. I do enjoy the Ice Lattes. it's stronger and has a better kick.. read more

Dippin' Donuts - Sausage egg and cheese on an onion bagel. And a pistachio coffee. Ummmm - Coffee & Tea Near Me - Spencer, Massachusetts

Couldn't start my morning without a Dippins iced coffee! Regardless of the size or flavor I choose, it's always made to perfection. Twix is my favorite and comes drizzled with caramel and chocolate. Come this time of the year, however, Pumpkin Spice paired with a pumpkin donut is the way to go. The staff at either location (Spencer/West Warren) is friendly and their prices are comparable to Dunkin Donuts, they might even be slightly cheaper. They have an incredible list of flavors and there's always something new to try. If my review doesn't convince you to go, just check out the line for the drive-thru around 7:00/7:30 am on any given day of the week. read more

Dippin' Donuts - Pumpkin Spice iced coffee w/ a Pumpkin Muffin - delicious! - Coffee & Tea Near Me - Spencer, Massachusetts

Love this place! Every employee is so friendly! They've always gotten every single thing I've ordered just right. I would never go back to their competition, this is a diamond of a find, this place. They actually care about their customers and that coffee - woohoo! The only one thing I'd ask for (and it doesn't take away from anything) is to have the nutrition facts on their website :) read more

Had a client meeting there, and it was nice and clean inside and outside, parking was good and they got my latte done perfectly, even though, they don't have that type on the menu. They whipped it up to perfection, and the chives cream cheese bagel was simply fantastic. I was served by a younger boy, that was being trained, and he was super nice and always had a pleasant grin on his face :). The price is also better than Dunkin, so I will be back next time I'm in the area. Ph and before I forget: they also support local businesses with a cork board full of contact info right when you enter, loved seeing that! read more

Everyone has a bad day, off day, whatever. But when those days are EVERYDAY in an establishment it makes you question if their service is worth it anymore. This place used to be amazing, good coffee, great sandwiches but the attitude you get from the workers and the sandwiches just slapped together, coffee thrust at you like you are an inconvenience is just shit. Do not work with the public if you are going to do nothing but treat the customers like crap. It is constantly shitty service now. I ask for a plain bagel, not toasted with cream cheese on the side and I get a toasted one with the cream cheese on it. I politely tell them the mistake and I get the bag snatched from my hand which then is thrown on the counter where they make the sandwiches. The person running the station then turns to me and rolls their eyes. WOW. I have worked in a food service place before so I understand the rude customers than can come in so I never treat them rudely. For this to happen... I let that incident go with little thought because it was the first time but everyday for the next month it was nothing but rude service and my food or coffee was incorrect and if I asked for it to be fixed I was snapped at. After I gave them one too many chances to return to the decent service and food I was told by another customer that I shouldn't return. Why, I asked. Apparently this customer had been a loyal customer for years and years but decided to air their dirty laundry. I was astounded and disgusted to find out that the bakers never wear hairnets and smoke in the kitchen! That would explain the few occasions I found a hair in a pastry or donut but wrote it off as mine. EW! The owner lets her workers get away with everything from being rude and disrespectful to coming in high and constantly late. On top of that a few of the girls sleep with the customers husbands! I don't think that is just callous words either because I have seen the two people mentioned at bars on different nights throwing themselves at anything with a penis and pulse. If you are going to be dirty like that, keep it out of the work place. On another note, my last and final straw was waiting to order a coffee when a woman fell and literally smashed her face on the floor. NOT ONCE did the owner come out and see if she was okay but she made sure that poor woman still paid for her donuts! So unless you are looking for a pill, a blow job, some hair or shitty service with your coffee or bagel, I suggest you hit up Dunkin Donuts down the street. read more

Love it!!! They always get my coffee order correct and they don't even write it on the cup. They have a huge selection of coffee flavors. Donuts are made fresh and hands down the best around. Bagels are always fresh as well. Service is first class. read more

I think the pastries are good. Some of their morning associates are rude. If you're not a morning person, you shouldn't be working the morning shift. You don't like dealing with different types of customers then it's not a good place for you. Some of them need attitude adjustment. read more

Glad to have tried this local place that offers a large variety of muffins, donuts and flavored coffees. Saw a Dunkin' Donut ahead, but decided to patronize a local business instead. Had the cranberry orange muffin as well as banana nut which were perfectly sweet and moist. Very happy with my Kaluah Creme coffee. Would rate this place 4.5 stars, points taken off for bathroom reno. read more

Ordered a bacon egg and cheese on a plain bagel and got a blueberry bagel with strawberry cream cheese, still got charged $5 for getting the complete opposite of what I ordered. read more

Staff is very friendly. occasionally my daughter and i sit inside and have breakfast. very clean and t.v. On the wall is great to watch cnn. read more

Love the donuts here...but....one day my boss made a special trip here to bring 2 dozen donuts to work. Boston creme is my favorite - wouldn't you know - the Boston creme had JELLY in them. GROSS!!!! Called to let them know and NO offer of replacement donuts or money off. Now buy donuts only if to be eaten there or in the parking lot..... read more

Favorite coffee place in Spencer. I prefer Dippions over Dunkins anyway. My coffee is always perfect. The egg and cheese on a crossiont is amazing. read more

We love dippin donuts sandwichs. They actually taste real. We dont mind paying a new cents more than crappy dunkin donuts. Their seems to be a million different coffee flavors to chose from. My boyfriend and I eat here regularly. read more

The coffee at night is horrible. It is cold and burnt. The coffee is not drinkable. I will not be going there anymore!

Prefect service pastries coffee and sandwiches. Very good crew far above dd or Starbucks. Would go anywhere else.