What I love: consistently delicious food in every changing and interesting flavors! Local business owned by local people! Frequent inclusion of butterscotch chips, a slept-on flavor! Cool higher end culinary items for purchase and some other weird but welcome items like handmade soap! Good community posting board! Chill vibes and surly baristas that make you feel like you're in a bigger city! What I don't love: there are never signs telling what the baked items are, so you literally have to ask one by one at every visit- as does every single person in line. It makes me feel guilty for the people behind me and I often rush before fully exploring my options. This is made worse when I bring my small indecisive child, so I go elsewhere when I have him with me. Also- 90% of the time that I have asked, the attending barista isn't certain what the baked items are and says something like "I think that one is an apricot and cheese danish. Or cheese and some fruit. I'm not positive." At Crust's prices, I'd like to know what I'm buying and I would appreciate time to make a decision. Why won't you tell us what your yummy pastries are?? Lastly- the automatic tipping options are so high (this is coming from someone who never tips below 20%) that it makes me wonder if you're paying your employees appropriately, or expecting tips to make up the difference. If you were to change one thing and one thing only from this feedback, PLEASE consider labeling your baked goods! I truly cannot think of a good reason why not to. read more

Generally disappointing. This spot used to be great, but I have it two more tries this summer and will not be back. Service probably was the big turnoff, but the food was not strong enough to keep me coming back. read more

This place is adorable. We stopped in for some quick snacks and coffee. Great latte with multiple milk alternatives offered. Friendly staff and comfortable seating options. We enjoyed the baguette and sour dough bread but the apple cider donut wasn't our favorite. Would definitely go back. read more

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This review is for the West Boylston Street location. I hadn't been here in years, and stopped back in and was pleasantly surprised. It was bigger than I remembered, with more seating available. Not a ton... but at least 6-7 / seating arrangements. Got a loaf of sourdough sliced to go and a cookie.. both were delicious and served with a smile. I'm a strong believer in supporting local coffee shops and bakeries! read more

Crust Artisan Bakeshop - Bakeries Near Me - Worcester, Massachusetts

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The cheese danish was to die for - so delicious with flaky pastry. The plain croissants were amazing. And the sandwich can out steaming hot. Needed to wait a little before having it but it was so good. The sandwich was buttery & perfect. My 9 month old LOVED the plain croissants and the cheese danish was a hit. S'mores cold brew was just okay. Wasn't a huge fan of the chocolate sauce used. Will try a different flavor next time. Definitely love the location on West Boylston street. Will come again! read more

Crust Artisan Bakeshop - Bakeries Near Me - Worcester, Massachusetts

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This place is local, fresh made bread and pastries. Solid, coffee and a few other drinks nice little place to sit inside, if your at Hilton or DCU for and event it's a 5 minute walk. read more

Crust Artisan Bakeshop - Bakeries Near Me - Worcester, Massachusetts

I got a $12 sandwich yesterday. Ordered with sourdough, got bizarre very dark bread instead, sandwich was tiny with nothing on it, no sides. Please avoid! read more

The quality is there and everything tastes homemade in the best way. Would've given 5 stars but prices are a little steep for regular visits. Still, totally worth a trip if you haven't been. read more

I visited Crust Artisan Bakeshop recently and thought the pastries looked really good, but the overall experience was just okay for me. The croissant I ordered was a little dry and not as fresh as I expected. The staff were polite, though service felt a bit slow during my visit. read more

Coffee was tasty! Staff were nice too. The pastries looked amazing but I showed some self control and didn't get any.

My mom and I stopped in today for the first time. The person working was very knowledgeable and attentive to all of their patrons. My mom and I both got the chocolate almond croissant. It may have been one of the best thing we've ever had. The middle was filled with chocolate and almond paste, the croissant dough was flaky and buttery and topped with a ton of slivered almonds. We would absolutely go back again for it. I also tried one of their specialty drinks. I got the Caramel delight coffee, which you can get hot or cold. It tastes exactly like a Samoa Girl Scout cookie. Chocolate, caramel and coconut. Great service and we can't wait to try more things when we come back. Thank you!! read more

Crust Artisan Bakeshop - Chocolate almond croissant - Bakeries Near Me - Worcester, Massachusetts

Stopped for a coffee and something sweet. People were nice enough but they messed up my coffee. It is in the running for the worst cup of coffee I've ever had. Pastry looked better than it tasted. Great spot near the courthouse with seating. A good place to hang. Clean space with the potential to do well. Quality just needs to be better for a coffee house. read more

We stopped in to Crust to try their croissants and they weren't too bad. Croissant was more on the buttery side though. My child enjoyed the cookie. I had the Americano with two shots of espresso which is my choice of poison when it comes to hot coffee. Coffee was solid--although I do prefer something a bit more richer. I did check in to this location on Yelp and they claim to offer 5% off for first purchase. I shared with the staffers they had no clue that they had offered that and also was not sure how to apply the discount. Thats a bust right there. Overall visit was pleasant. Coffee, croissant, and cookie wasn't bad. Vibe was nice, and parking lot available for easy parking. read more

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When Crust first opened, it's pastries and breads were sophisticated. It offered unique items, much in the way that many high-end bakeries in Boston and Prividence do. But as time went on, they went the same route as many of the other bakeries in the area, focusing on the sugar and making what'seasy,, and paying less attention to the flavor and processes of good bakers. For example, I once asked why they don't sell brioche anymore, and was told the bakers don't like to make it. Gone are the days of kuign amann. The real thing was so delicious. Then they started stuffing it with sugary, flavored goo. Now, they don't offer it. Their scones now have the texture of muffins. And there are muffins, just like every other bakery. They don't make products that call for skilled bakers who make artisanal offerings. Their bakery items are average, over-priced for what they are, and not worth the visit. read more

Delicious! Got my coffee & almond croissants. Coffee fresh brewed & served with a smile. Great service too. read more

Literally some of the worst baked goods I ever had. So dry , like eating sandpaper. I hate that someone spent money on this and I threw it out . Very pretty to look at but disappointed in the quality . read more

Good service. We stopped by because I wanted something local vs a regular coffee chains. Small and cozy, it has comfortable seats, clean and good espresso. Off street parking. Bathroom inside, they take cc read more

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For a bakeshop they don't make or offer very much and it's more a cafe than a bakery; think Starbucks or Dunkin but far less appealing and options. Tried their breakfast sandwiches and we were less than impressed -- Sausage/egg/cheese bagel & bacon/egg/cheese croissant. The food looked and tasted pre-made, like those found and heated up at chain motel breakfast. Essentially, flavourless fast food heated up by non-cooks with low hygiene standards; hair not tied up with no hairnet or gloves. Staff also looked unkempt, because they had no uniform or any meaningful dress code... trendy street clothes with rips and holes doesn't equate to professional business attire. If they increased their food/professionalism/hygiene standards maybe, just maybe it'll be worth coming here again... until then, we'll save our money for better options. read more

Come here a lot because of school and the convenience. There aren't any tables inside so it's really just a takeout spot. The people who work there are normally very friendly even when there's a large group of us. I have had multiple pastries but really enjoy the croissants. read more

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Crust has a really fun seasonal coffee menu with all the delicious fall flavors. I got a pumpkin cheesecake latte that was scrumptious. They have dairy alternatives, which is a big plus. A decent selection of baked goods, a lunch menu, and cute merchandise. Good sized seating area and fun decor- they're currently decorated for Halloween. I would definitely stop back in! read more

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Nice place, visit the Chadwick Square location - like their cold brew....nice people, good location

My husband and I come here pretty often. We find it's the best place to get a latte and pastry in Worcester. Usually you have to sacrifice the quality of the baked food for the coffee. We like crust but since we come so often we notice how inconsistent it is. The almond croissant is always a different size, the muffins are either the best ever or dry and raw in areas. We like coming here but just wish the quality was more consistent. read more

My family and I stopped in yesterday for the first time while visiting a local college. Only one person was working there and she was very kind, but I felt bad for her; she was barista, cashier, and food prep, so although it's a tiny shop some people had to wait a minute or two to order their croissants because she was making our sandwiches. We ordered both a latte-type drink (very good!) and less sweet espresso drinks, perfectly fine. The Americanos were "nuclear hot," my son said. I'd give those 4 or 5 stars; the coffee drinks. I feel like coffee prices were.mid-$5 range with flavoring? Reasonable. I would have tried their baguettes-- the breads looked amazing- but were were just there for breakfast. The food, though, was what I'd call disappointing; I put some responsibility for that on how it was prepped, and some of it on the fact that some of the pastries for the day were delivered while we were there (7:30am-ish?) and were clearly already over-cooked on delivery. (Noticeably more overdone than what was already in the case.) So she was already working with over-baked pastries for a chunk of what was delivered on 4/23/25. We ordered two bacon, egg and cheese sandwiches. The bacon was so well done that it was on the edge of burned, or maybe actually burned, and mine was on a croissant, and the croissant was absolutely burned. (Black in places.) Instead of toasting the bread(s) for the breakfast sandwich first and then adding the egg and cheese, it looked like it was re-toasted (extensively?) AFTER putting on the egg and cheese. My croissant egg-and-cheese sandwich was so burned and hot I couldn't even pick it up for a few minutes due to heat, and the flavor of the croissant absolutely tasted burned, with black bits crunchy and flakin off, so it came apart in my hands and I gave up on eating it at all. Maybe she let the sandwiches cook while making our lattes, I don't know, but for a sandwich that was about $9, it was a big disappointment, and I'm a little surprised she serve it at all with that level of it being over-done. The bagel breakfast sandwich likewise had overcooked bacon and slightly burnt edges of the bagel, but not nearly as charred as the croissant. My husband also said he thought his (non-toasted) chocolate croissant was from yesterday; must have tasted a bit stale, and we were there, again, shortly after opening, so maybe they hadn't gotten today's deliveries. After all, they open very early, which is great, at 7am. Since I was hungry after not eating the burned breakfast sandwich, I ordered a separate plain croissant for comparison. This one, too, seemed overdone, but not burned, and I admit that the inside was wonderfully buttery, as a true croissant should be-- inside was not dry at all. So had it not been overall overdone, that croissant could also have been a 4/5. I'd definitely be willing to go back for the coffee, and I would go back again to give her a second chance, just to try the pastries or bread (not with a breakfast sandwich, just straight from the case) or the scones, the danishes looked very tasty too; maybe she just got a particularly overdone delivery. That said, compared to some of the other great reviews, this was one of the worst-prepared breakfast sandwiches (with quality ingredients!) I've seen in a long time. I think she was just between a rock and a hard place that morning. But if I were her, I would have re-made that croissant sandwich (at that level of burned) rather than serving it. read more

The whole milk latté was very good. The iced matcha latte wasn't as good. Chocolate chip croissant was good. Should have had a bit more chocolate. In my opinion. Also picked up a delicious hearth sourdough bread. The place was a. It in disarray. Couldn't cut the bread I just purchased cause the baker wasn't there. read more

Crust Artisan Bakeshop - My kinda place! - Bakeries Near Me - Worcester, Massachusetts

We went to the main st location. My biggest call out is that we wanted to sit and eat and that location is a little tight so if it had been busier it may have harder to sit and eat. I got a BEC on a croissant and I promise it was the hottest sandwich I had ever in my life. I promise 15 minutes later it was still letting out steam. But it was really good and filling. read more

Crust Artisan Bakeshop - bacon, egg, and cheese croissant. - Bakeries Near Me - Worcester, Massachusetts

One star for their royal icing cookies, especially around Valentine's Day. Perfectly crumbly, excellent icing work, and always very cute. The rest...it's just consistently mid, and I resent that that quality of items has affected Birchtree now as well, going so far as to basically replace or augment most of Birchtree's recipes with items delivered by Crust, where Birchtree once had an extremely unique baking program. It's so obvious now because they even have the same cookie cutter Thanksgiving menu. I used to enjoy hitting up both stores for their unique wares for the holidays (especially Birchtree's chocolate rye cookies) and now it's just uniform across the board. Finally, it is always infuriating to order from them on Toast Tab, everything is either out of stock, not updated, or lagging. Classic example of expanding WAY too soon and too much. Worcester benefits from small independent bakeries, not bakery chains, and if you're consistently recycling menus and items across three locations, there's no excuse to have any website or ordering difficulties. Items tried: peach cheesecake kouign amann, cookies, croissants, breakfast sandwiches, brownies (I do like their raspberry brownie), Mayan Mocha iced coffee (RIP), pretzels, mac and cheese (bleu cheese has no place in this dish although toasted croissant on top is smart), apple cider donut (baked, not fried), 'what's in the box' (5x items for $27), churro croissant (very airy), other various items since 2016. Ultimately, Crust is indicative of an unfortunate trend I have dubbed the 'Rocco's effect' where laziness and expansion prevails over innovation, small-batch curation, and aiming to have a market chokehold in lieu of letting others thrive. So many other cities succeed at this and have a magnificent bakery scene, and I am continually left wishing we could sustain the same. read more

Each time I come here I get a London Fog, a sausage egg and cheese sandwich on focaccia, and one of the pastries. Everything is always amazing and the service is always good. It's a little expensive if you go often but worth it every now and then. The seating area is small and cozy and offers the choice between high chairs at a bar or booth style seating. read more

If the coffee was better, this would be a 5 star review. Crust has fantastic pastries and bread. I absolutely love their almond croissants and they taste like they're made with butter, not oils. They even think about their customers as I was asked if the almond and regular croissant could go in the same bag. That extra attention to detail was appreciated. Their coffee is subpar. I can get better coffee at Starbucks for a similar price. All I bought was a vanilla latte, but I couldn't taste any vanilla and the coffee was super weak. I will be buying pastries and bread again, but I'll either go to Starbucks or make my own coffee. read more

Hubby's banana muffin was excellent. I enjoyed my almond croissant although it was crispy rather than flaky. The counter staff was pleasant. read more

Crust Artisan Bakeshop - Almond croissant - Bakeries Near Me - Worcester, Massachusetts

it felt like the perfect place to visit for both breakfast sandwich and baked treats. It is a small store with some seating available indoors. You can see their baked goods on display. You order at the counter and everything came out pretty fast. Their breakfast sandwich is made with their own bread. Filling wasn't too special, but the bread definitely made up for it. They had a pina colada scone that day which was delicious! The cheese danish was also really good. It felt a bit pricy to pay that much for breakfast, but would definitely be worth the occasional treat. read more

Crust is exceptional but almost any measure. Located on the Lincoln Square end of Main Street, it provides an array of artisan breads, pastries, bagels, sandwiches and croissants and oh are they good. There are a couple of window bar seats to eat at, otherwise their trade is all to-go. I tried a cider donut and a cheese danish. Both are sinfully delicious. Can't wait to return. Highly recommended. read more

Most excellent sourdough breads!! And they even slice them. Haven't found another that compares!!

Sooo fresh and delicious if you're craving a real honest croissant made fresh. I may have to go back every weekend! They have plain, chocolate, spinach and feta... so flaky and delicious. The coffee is fresh roasted and the other baked goods are amazing as well. Try the cider donuts! read more

This is a great off the beaten path coffee shop bakery. They can make beverages with non dairy milks. The chocolate croissant was absolutely delicious with layers of flaky goodness and a deep chocolate center. The price is a bit higher than I expected however as a treat it was nice. Not something I could afford daily. read more

Nothing vegan here. Good variety of baked goods and coffee drinks. I had the bacon egg breakfast sandwich and it was perfect. read more

Crust Artisan Bakeshop - Menu - Bakeries Near Me - Worcester, Massachusetts

This is the second location for the well known bakery on Main Street in Worcester. Hey, someone's business is EXPANDING during a pandemic! They are doing something right. All breads are scratch made and so artistically done. The danishes are my favorite with nice, sweet layers. And, oh, they use butter! What a concept. When you bite into a crisp croissant and it's not very flavorful, ask yourself, "Do I taste butter?" Because croissants MUST have butter, there is no substitute. And Crust clearly does not substitute. These croissants are delicious! They are open until 5 pm, which is nice. The location is the former Starbucks location. And thank God, because drinking Starbucks is.....never mind. Crust has excellently sourced coffee. read more

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Pros: -Nice vibe -Pizza on Thursday nights -Donuts sometimes Cons: -Pricey -Street parking -- Ranked Chocolate Chip Cookie ($2.39) Possibly the perfect cookie. Crispy on the outside, soft on the inside. A generous amount of chocolate chips. Not overly sweet. Would definitely get this again! Cider Donut Fairly large cake cider donut. The top was crispy and sugared and the bottom was super soft and cakey. Strong butter flavor. Would consider getting this again. Chocolate Almond Croissant Thick croissant topped with shaved almonds and filled with chocolate and almond paste. I was hoping this croissant would be soft, buttery, and flaky but it was super crispy on the outside and not very fluffy inside. I didn't love the combination of the chocolate filling and almond paste and would probably opt for the chocolate croissant if I decided to try again. read more

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Overpriced and very mediocre. Coffee tastes burnt and bitter. I'm not sure if they are making their eggs/ breakfast sandwiches fresh in the back or if everything is microwaved. Either way, very average. Croissant was greasy and oily. At least they have indoor seating now. But no wifi?? What kind of coffee shop/ cafe doesn't have wifi? Bizarre. read more

Crust Artisan Bakeshop - Egg and cheese on croissant with bacon - Bakeries Near Me - Worcester, Massachusetts

This is for the West Boylston Street location- I have gone to Crust a couple times in the past few months- their food is good but their customer service is awful. First time I went I bought almost $50 worth of baked goods to bring to work with me and I was the only customer in the store. Felt incredibly pressured to make choices, no one barely looked at me and certainly didn't say thank you after I spent a ridiculous amount of money there. Went again today- no greeting, awful customer services, we were there around 930am, went to use the restroom and absolutely no toilet paper. They asked my fiancé what size drink I ordered, because they apparently couldn't pay attention when I ordered. When we left I let them know the ladies room needed service and they barely looked at me when I spoke to them. Never coming back, no matter how good the food might be. read more

I really had high hopes for this place as a Worcester resident--However this is one review that you will want to read, specially by the ownership. The location is pretty good, they have outdoor seating which is a plus, but they don't have indoor seating as of this time, which is a bummer when it gets chilly. This gets a 4/5. As I entered Crust, it was a nice environment, everything was neat, clean, and oraginized. It has a more upscale feel which is nice and something that Worcester needs, however... With this they also have to deliver on quality. The staff was nice, but not helpful at all. We ordered a cappuccino, and 2 breakfast sandwiches. The customer service gets a 3/5. One thing that I have to point out is the coffee. It's really bad. Now, I am a coffee afficianado and I know not to expect the best coffee because this place focused more on the bakery aspect, but... The coffee is trash. I ordered a small cappuccino and the cup was filled up to a quarter. Now I should've noticed this sign. As I took a sip all I could think of was popcorn, bitter, and acid. I couldn't finish the coffee and my wife couldn't finish it either. This is something that the owners really need to fix. Coffee gets a 1/5. The sandwich was okay. I order a ham egg and cheese and there was ham missing. The egg was nicely cooked. The crescant was kind of stale, and should've been fresh. Sandwich gets a 2/5. Now, I won't be back to this place unless it's the only thing open, It's better to make folgers coffee at home, the only thing worse than this coffee is the coffee from "fuel america". Now I heard the owners are taking over birch tree,and I hope this is not the downfall of birch tree because that place is a 5/5. I hope they learn what birch tree is doing right and brings it into their place, because worcester needs quality too not just looks. read more