If I could give negative stars I absolutely would.
This is the second time visiting this establishment, I would love to support any small business. Unfortunately this is the second time in a row (3 month timeframe) that my order has been incorrectly made - at least they are consistent, with inconsistency ¯\_(ツ)_/¯
First time with a girlfriend, she ordered the seasonal latte, hot and it was delivered iced. Went back up to the counter with drink and was told, "No you said iced!"
The girl behind the counter presented with a level of unprofessionalism and combative attitude that my gf was unwilling to engage with, so she just kept it. Even though I offered to rectify it, as I was treating her to our coffee date that day.
Today (3 months post the above ordeal) I ordered a different seasonal latte and customized it with almond milk and caramel drizzle.
I took a look at the pastry case but was turned off by the multitude of house flies and fruit flys flying and landing on and around the donuts & pastries.
I also ordered a PLAIN gluten free bagel w/turkey, bacon, avocado, tomato & cheese (2 types)
The sandwich order was repeated back to me as:
"a gluten free bagel" w/turkey, tomato, avocado, bacon, cheeses. I agreed because the repeated back order was not incorrectly stated. What in fact received, regrettably was.
Photos on the picture ordering board show freshly cut avocado, ample amount of protien given in sandwiches, the photography is a lie to what you will receive...that and a massive side of argumentative, disrespectful, abhorrent customer service by the many women that work here. I work in the customer service industry and this was a disgusting display of beyond ignorant behavior....AGAIN.
I was given the wrong bagel and no fresh avocado, but some sad form of mashed, transparent avocado-ish guacamole that had onions in it ...Oh and a single folded slice of deli turkey. Whomp, whomp.
I did make mention of not requesting guacamole but actual avocado to whom I believe was the manager.
The same girl/manager? that then in response yelled at me "You should've ordered what's on the board!"
After I explained what numerous inaccuracies there were with my order, after being asked for the literal fifth time.
Then I was hilariously told that I had an attitude, after I calmly mentioned there was honestly no need to yell (or be so combative) in my attempt to calm the managers emotions and disgusting attitude.
I had ordered what I wanted and was more than willing to pay for the customizations. What I'm not willing do to is be berated for ANOTHER INCORRECT order by your employees at this Robust Cafe establishment. Maybe third time is a charm??? Probability low. Doubt high.
I'd rather give my money and time to a small business that has employees that aren't eagerly looking to jump into verbal altercations with paying customers and are ready to actually behave and act professionally.
The maybe manager returned some monies paid
(Added the sandwich & two sides amount) but didn't include the money I paid towards the Ma sales tax on meals. Bad math, doesn't surprise me coming from this place. The actual surprise would be a courteous non confrontational, accurate order -
Robust Rudeness Cafe best of luck with a business that treats customers consistently AWFUL and falsely advertises.
Don't take my word for it, see the photos yourself. read more