Great customer service. I love the staff and they are always pleasant. I haven't had in 1 yr any bad service. Thank you for always working hard. read more

WORST Starbucks even for a basic ice coffee, just terrible! I was told no customizing my beverage and the coffee to ice ratio was off, so my iced coffee was room temperature. read more

Wow... 4 staff Waited 30 minutes to get a pike and a latte. Latte didn't have syrup it was plain and half full. Store is dirty and unorganized. Bathroom meh. It was steady business but not overwhelming. if people were smiling and cheerful it would not have been a big deal and I would have gone back in to have them fix my coffee but they were all MISERABLE and I didn't think they would be very nice or polite if I told them they screwed up my latte. Wasted $8 down the drain. read more

Hustling Siri g the busy Christmas season. The coffee elves here are working hard to bring smiles and caffeinated bundles of Christmas cheer! Typical Starbucks ambiance, but consistency is what I like for coffee chain type spots. Enjoy the holiday selections such as chestnut and peppermint whilst you can. read more

Starbucks - the inside of a coffee shop - Coffee & Tea Near Me - Leominster, Massachusetts

The service was terrible. I waited at least 30 minutes for one latte. Will not come here again.

Worst Starbucks experience I have ever had. Customer service was horrible. I waited 30 mins for a black iced coffee and an iced tea when I asked about it they told me they were a bit backed up. Yet I watched everyone else order, receive their drinks and eat. That was nuts. Won't be returning. read more

Consistently understaffed. Inconsistent quality control Parking is horrible. But the drive thru line is always longer. Probably due to location being directly off Rte 2. Have never used the restroom, but with how the tables and floors look, other reviews mentioning them are likely correct. Store in Gardner is nicer. But also usually short staffed. read more

Should've read Yelpers' reviews! Terrible ratings. Ordered a mango dragonfruit refresher with green tea. They're out of dragonfruit, but still charged me for the green tea substitute. The manager said there's no way to NOT charge me for the green tea, which is a lie. Lol. I worked for Starbuck's and will not return to this location. I'll go to the Starbuck's inside Target. read more

Starbucks - Charged me extra for green tea, even though they're out of dragonfruit, which is literally an ingredient in the $4.95 drink! - Coffee & Tea Near Me - Leominster, Massachusetts

Dirtiest Starbucks I've ever seen. Floor had dirt so much it was obvious it wasn't just from today (and no rain today) boxes everywhere, the bathroom was dirty, sink had filth, no soap in dispenser and toilet was dirty. read more

It took 35 minutes to get through the drive through to get a venti americano at 9AM yesterday. It took 7 minutes once I got to the drive through window to deliver my drink. Never again at this location. I am unsure what problems they are having, but they are not trivial. Same great coffee, but not worth 35 minutes of my life. read more

The manger JAK has no Control of her team. Staff likes to be passive-aggressive. But once confronted, they want to act like they are the victim. U will wait over 50 minutes without an update do t follow the app ur drinks say ready at 1003am and its 1045 and nothing they aren't pulling the tickets In Order read more

Worst service ever. Shortstaffed...printer breaks down....okay that happens. After waiting in line for 15 minutes in the car, don't just pretend like it is business as usual. Start with an apology or at least an acknowledgement of the inconvenient wait time. Grrr... read more

Stopped here on our way to Maine. I usually ignore low ratings on Starbucks because I'm a huge fan of a strong cup of coffee and, in general, most Yelpers rate Starbucks low. But for me, not all Starbucks are created equal and I have a couple in my hometown and in my travels that I consider four or five stars. This one is not one of them. I ordered a tall Pike Place and it was lukewarm. Also this place is a mess. The bathroom definitely needs to be tended to. Service was quick, but that was because I got a brewed coffee but not the usual super friendly staff that I know and love. read more

I love a good Starbucks, and this one was great, but it has gone downhill lately. Most of the workers are really good and helpful, but there are a couple with no sense of urgency and should only stock shelves or man the register. I will often go here in the later afternoon and often get lukewarm coffee - you are Starbucks, you are known for caring about a good cup of coffee, you should Never have coffee that is not at the right temperature - I could go to Dunkin's if that's what I wanted. Also, when I go it's after the rush, there are more people working than there are customers when I go in and they the coffee was ready 10 minutes after the estimated time it was supposed to be ready, I could have walked in and ordered it at the counter and got the drink faster than I could have using the mobile app, that should never happen when the restaurant is slow. The barista apologized for it being so late with a shrug like he couldn't possibly care any less (I wasn't a Karen, I didn't say or act upset, he knew and made the barest acknowledgement). These one or two sluggish employees make the rest of the hardworking crew look bad. They have so many good employees there, I hate mentioning the bad service of a couple of them, and I hate giving so few stars, but Starbucks has a good name for quality food and drink. But they know when they are giving out coffee that is the wrong temperature or 10 minutes late during a slow time. Be better. read more

Boxes ripped and stacked, trash on floor in entryway. The staff seemed extremely unenthusiastic to have any human contact. Not rude, but made me feel like I should've turned around the moment I walked in. Very unfriendly/unwelcoming. Drink was standard, but wait time was a bit long! read more

Boxes scattered everywhere, plastic trays littering the front isle to the dirty unkempt bathrooms. Sticky spots on the floor. Longer than usual wait. Friendly service. read more

I was unsure as to what to drink. Brian was so helpful and consider it and pick the perfect drink for me. He not only did that but he let me sample the drink. What awesome service! Thank you so much Brian! read more

Starbucks - Drink Brian made. Yummy! - Coffee & Tea Near Me - Leominster, Massachusetts

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Not impressed with this Starbucks. Stopped in a couple of weeks ago. 4 or 5 cars ahead of me. Person at the window held up the line for at least 15 minutes. Any other food service vendor would have asked customer to park to side, while barista finished order and brought out in order to not hold up the line. I actually went in to complain. Saw plenty of teenage "baristas" around. When I complained of the poor service I was told they "just were too busy...since they were the only Starbucks around...it's always like this, this time of day." For the price they charge for coffee, they need better trained and more industrious baristas. read more

Very friendly staff. Other than that the quality was as expected. Line moved quite fast so I didn't have to wait. I had a grande white chocolate mocha with an extra shot of espresso and I was back to snuff. read more

Starbucks - Coffee & Tea Near Me - Leominster, Massachusetts

Definitely the dirtiest Starbucks I've ever been in. Starbucks in downtown New York City are much cleaner than this. Service was good and the people are nice but they were full and empty boxes piled everywhere, the trash was overflowing, there was trash on the floor, flies in the food case and buzzing around the shop. read more

Waited 25 minutes for a espresso that never arrived. Worst service immaginable! Don't bother.

Super uncomfortable going here again especially with my kids; Staff is rude and stops making drinks to ask where you are from and will not stop talking even for a second to make your drink and will make you wait an extra ten minutes because they can't shut up. They are not dressed professionally either, even wearing things with explicit patterns in view of the customer and look more like the staff is going to a club than they are working. read more

This location used to be the best; however, in the past year it has greatly gone downhill. There is never the product you want, when all of the other Starbucks seem to have product. The drinks are not made to the Starbucks standard or are incorrect. When you try and teach the staff how to make the drink correctly, you get back talk, or they try to tell you that is not the way the drink is made (when you know since you order it every day). Waits are long, and they just don't care and valuing your time. Customer service needs improvement!!!!! The facility is dirty and getting dirtier each day. It was newly remodeled right before COVID, but they have not kept up the cleanliness. Will not go there anymore. Have tried to educate them so that they could try and keep me as a customer - but apparently they do not care. They have lost a loyal and longtime customer. read more

It consistently takes at least 30-40 minutes when I do a mobile order. That's crazy for coffee. They clearly need to find a better system or better management. read more

This is the worst Starbucks I've ever been to! I mobile ordered an iced latte and I'm literally still waiting for it 35 minutes later. Everyone in here seems to be in the same position. Horribly slow, worst Starbucks I've ever experienced! read more

Ordered two drinks last night with sweet cream instead of the base coconut because my daughter can't have coconut and she likes to sip on it. They made it with sweet cold foam. And I said I asked for it to be made with sweet cream not foam so she shut the window and then says she has none to remake it. So I said it's odd you had it to make the foam and showed me they had a little left. All fine I ordered right when they opened and they had sweet cream they had strawberry purée like they said they didn't last night. And in which they did not get an order right when they opened. Just lazy workers. Didn't offer me a refund or an apology for messing up the order and saying they had product that they didn't. Ridiculous. Drove all the way to pheasant lane mall where they had everything in stock. read more

Don't open your drive thru if you can't man it 40 min for coffee is insane ! Also service here sucks !

I went to this Starbucks and ordered a large blonde roast with cream and sugar then got on route 2 only to discover it was barley warm. So I had to go to the next exit to turn around because I expected my coffee to be hot especially here. So when I went inside to explain what happened and very upset because l waisted all this time. She said sometimes they don't look at the light on the machine and just poor it. There was no apology after I told her what I went through to get back hear. There should have at least been a gift card for this BS. I won't be going to this Starbucks again. read more

To be safe I try to only order a black coffee and it turn out sweet!!!!?? How do these clowns mess up on a black ice coffee??????? Are you tampering with prod?????????? And People drinks ??! You are disgusting! Please do not visit this location I waited over an hr and I have no idea what these clown gave me. I order a basic blk coffee and it looks like they were tampering with product!!!! read more

Starbucks - Coffee & Tea Near Me - Leominster, Massachusetts

All I can say is this is the slowest drive thru I've ever experienced. Yesterday I waited for 25 minutes to get through the drive thru. Every time it is a long wait, but for the number of cars in line, ridiculous. Never again. read more

I travel a lot for work so I go to a lot of different Starbucks. This is by far the slowest I've ever been to, as I'm writing this I've been in the drive thru for 10 minutes and there's still 3 cars ahead of me. I've been here before, it doesn't matter the time of day the line is always around the building - when I order inside the wait is just as long. I'm not sure if it's a staffing issue but I know I'm not the only one with this complaint Aside from that it's good, staff are pleasant and my orders are always correct read more

This is my first visit inside. I have tried the drive thru three times and, I do agree its pretty slow and the drinks have been disappointing compared to the inside. The inside staff and service is good. So I strongly recommend going inside. In truth, I always over looked the entrance because there is so many cars upfront and its on the end of the building. Being 5" 1 doesn't help either. Lol I wouldn't say its a good spot for such a popular franchise. I use to think Dunkin Donuts coffee was better than Starbucks because of the Starbucks drive through experiences ive had but, sense dunkin changed their espresso ingredient in the lattes and cappuccinos, its been bad for me. So, I'm back and luckily my past visits kept me in the Green rewards. Have a long way to get back to gold. I do recommend the rewards program because its better than dunkins. Green rewards get you refills on coffees, cafe misto and tea. Dunkin makes you at least spend 20.00 with point specials to get A free drink only. The inside of all Starbucks look better for working compared to dunkin donuts. Lastly, Starbucks offer free music give aways. Price is really a dollar higher than what you're paying at Dunkin in comparison to the Venti drinks or large Dunkins. Starbucks just offers more and as of today its still premium compared to Dunkins. read more

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As usual, this location manages to disappoint once again. It's 9:45 AM and I just left there. Absolute chaos. I counted over 20 people standing around waiting on orders. I placed my order over 20 minutes before I got here and all they had managed to make with my iced coffee. There was an endless line of people complaining about what was taking so long despite the fact there was a large number of employees behind the counter. The common factor was not a single one of the employees seemed to be in any rush to fill orders. Worst of all was the person they assigned to the ovens. This person was moving in slow motion. I watched them, lick their fingers half a dozen times to pull bags off the rack, which was absolutely disgusting. But they open packages as if it was a contrast to see how slow they could do it. Finally after 30 minutes I asked for a refund on my sandwich which I couldn't wait for any longer and then I left. Once again, no sign of a manager to take charge and give any of these employees any direction. Just lots of people moving with no sense of purpose. read more

With only five cars in front of me on a late Saturday afternoon I waited 37 minutes in drive thru. Horrible

Now they have closed their indoor cafe for 2 weeks to "train". It would be an intelligent plan to post a sign up BEFORE closing for 2 weeks warning customers. The opposite thing to do would be to randomly put up a sign on a Sunday with no warning.....which one do you think they did? read more

Staff are always the best here. But since spring 2020 no matter what Starbucks I go to the hot coffee sucks now. It has a strong paper bitter taste. I have no idea how it even sells it's disgusting. That Ice coffee is usually ok so I still go here. Prior to spring 2020 the hot coffee had a awesome strong coffee taste. read more

This location is the absolute worst I've ever been to. Sure there are busy times, but it is your JOB to hustle the drinks out. I waited 20 minutes in the store after doing a mobile order 10 minutes before I arrived. I kept getting the "we're so busy" excuse. read more

This Starbucks is def the slowest Starbucks I've ever been to. Whether there are a lot of customers or 1-2 ahead of you there is always a wait. Inside they have seating and free wifi . There is also a few tables outside and a drive thru. It's not too loud inside so you can get some work done if you want . They close right on time and do not let the customers stay in while they clean like I've seen at some Starbucks . As someone else mentioned keep your order simple they aren't the best baristas . I've ordered drinks here 2x that were not good but when I called or came in the next time they replaced the drink at my next visit. Which is good but annoying for that moment when I had the bad cup. If you are picky and don't want to risk waiting in a long line there is a Starbucks cafe in target which is 2 exits away and I've never had a bad order at that Starbucks . read more

Seems as if they cannot handle the amount of volume this store brings! Service could be improved immensely!

Been ordering from here for almost a year. Food and coffee is always perfect and in good time.