Amazing donuts - delicious and absolutely humongous. love the toppings available. Great service…read morefrom the team behind the counter.

The woman working the front end was awesome. She had a great personality and she was helpful…read more I had high hopes for the food, but it really wasn't my thing. Baked goods have a ton of sugar. It's just too sweet for me but that doesn't mean the products were bad. The coffee we had was terrible... Gross! I don't know what happened because they made a fresh pot of coffee for us. It didnt even taste like coffee. I would compare it to dirty dish water. Maybe they mixed up the pots.

Food was decent but not better than Dunkin, also they had very rude workers. Tried to go back and…read morethey didn't even take my order so I just sat there for 5 minutes.

~11:30am on a Saturday, 2 patrons sitting inside and 3 people came in after getting my order…read more Pros: -Very solid classic donuts -Incredibly fresh even at 11AM on Sunday (they open at 5AM) -Inexpensive -Frostings/glazes don't leave a sugary aftertaste Cons: -Parking lot is confusing (it's a drive through and some people park on the side but there are no lines) -- $3.50 for 3 donuts Double Chocolate Chocolate cake donut with a slightly crisp exterior and a soft interior, covered with chocolate frosting. Very fresh. Boston Cream Standard yeast donut filled with vanilla custard and topped with chocolate frosting. Also super fresh. Honey Dip Super light and fluffy yeast donut with the perfect amount of glaze. Not too sweet. Overall, not mind-blowing, but a super solid donut stop--even better than Dunkin' because none of the frostings/glazes was cloyingly sweet.

What I love: consistently delicious food in every changing and interesting flavors! Local business…read moreowned by local people! Frequent inclusion of butterscotch chips, a slept-on flavor! Cool higher end culinary items for purchase and some other weird but welcome items like handmade soap! Good community posting board! Chill vibes and surly baristas that make you feel like you're in a bigger city! What I don't love: there are never signs telling what the baked items are, so you literally have to ask one by one at every visit- as does every single person in line. It makes me feel guilty for the people behind me and I often rush before fully exploring my options. This is made worse when I bring my small indecisive child, so I go elsewhere when I have him with me. Also- 90% of the time that I have asked, the attending barista isn't certain what the baked items are and says something like "I think that one is an apricot and cheese danish. Or cheese and some fruit. I'm not positive." At Crust's prices, I'd like to know what I'm buying and I would appreciate time to make a decision. Why won't you tell us what your yummy pastries are?? Lastly- the automatic tipping options are so high (this is coming from someone who never tips below 20%) that it makes me wonder if you're paying your employees appropriately, or expecting tips to make up the difference. If you were to change one thing and one thing only from this feedback, PLEASE consider labeling your baked goods! I truly cannot think of a good reason why not to.

Generally disappointing. This spot used to be great, but I have it two more tries this summer and…read morewill not be back. Service probably was the big turnoff, but the food was not strong enough to keep me coming back.

Inviting space with a long showcase of treats in several categories, plenty of roomy tables, and a…read morelarge communal table. -- Muffins: I consider their blueberry muffin one of my favorites in Massachusetts, if not my #1. It's got just the right mix of bounce, density, and butteriness, without being too greasy. Big, fresh blueberries (not the shriveled kind). Plenty of crumbly streusel on top for extra taste and texture. Their mixed berry has multiple fruit presence and more of it, minus the streusel. Also very good. Sometimes the muffins are warm. Sometimes a little long in the tooth. -- Cakes: That's their claim to fame, and for good reason. They're more expensive than most, but so dense, rich, and heavy that a small slice goes a long way. My favorite is the chocolate raspberry decadence (pool of raspberry atop a deep, dark chocolate frosting). Or maybe the strawberry snowflake, which is like the best strawberry shortcake you ever had. -- Cupcakes: These often feature some of the same ingredients as the cakes, such as that killer chocolate ganache. Great for the toppings and fillings, though the cake part (especially if chocolate base) is often dry. -- Cookies: Noticeably less impressive, EXCEPT for the Linzer heart. Great flavor and texture in the raspberry and shortbread. -- Coffee: Good stuff. Not elite, but good, in heavy mugs with good feel. Service is a little lacking. Not so much because of rudeness, but because they're perpetually understaffed for the amount of business they do.

I hung out at this cafe for a little while and had a maple latte (delicious) and a carrot cake…read morecupcake. The cupcake itself was huge and properly moist, but not the best I've had. The frosting was too sweet and sugary and I don't think it was cream cheese frosting, which would have made it better. This is still a nice cafe to do some work or socializing or just chilling in. It was kind of chilly in there, but it was a hot summer day outside so it makes sense.

Stopped here on the way north as I'd heard they had "real" old fashioned donuts. I was not…read moredisappointed! Nice crunchy outside. A little cakey for my taste but it curbed my craving. My guy loved his cruller too!

Unfortunately, the location in West Boylston is the only one worth going to. Minimum wait at…read moreLincoln street is 20 minutes.

At this location, the staff is always very friendly and seems genuinely pleased to take your…read moreorder--giving off "Chick-fil-A vibes," lol. My sandwich was made perfectly, and they get my coffee right every time. The woman at the takeout window was finishing my sentences before I could even get the words out regarding paying with Apple Pay and using rewards. This tells me she knows her job well, just based on my body language and what I was trying to do. The only downside that I have is that there is no public restroom when I needed it the most.

Best donuts in the area, much better than Dunkin and reasonably priced. Not much ambiance with a…read morefast food vibe. Service for take out is fine.

This bakery reminds me of the bakeries I used to patronize decades ago. It's an old school bakery…read morewith the sights and smells that fondly reminded me of so many pleasant excursions to bakeries from my childhood. The cases and shelves are fully stocked with cookies and breads, and off to one corner sits a refrigerated cased with Apple Tarts that seem to be beckoning. I was unsure if the tart was made at the bakery due to the packaging and label. But it looked good, so I grabbed them to go. I thought the tarts were delicious, not overly sweet with a nice texture. I'd look forward to eating these again. Alas there were no French Eclairs, my perennial favorite, and there could be a greater selection of pastries. That said, this is a great local spot to score some fresh bread or tasty treats!

So disappointed. Aren't they suppose to list things as day (or older) old??!!! I bought a dozen…read moreponchi/doughnuts- SO stale. Worse I brought them to a friends house and so dry and noticeably OLD- not fresh we had to throw them out

Glad I stopped in here . Working in the area and there isn't much. The donuts were delicious and…read morehappened to meet the owner who should us they were all made in house! Breakfast sandwich was hot and the everything bagel was delicious. The people were very nice too which always adds to good experience .

The coffee is good so are the bagels, but the cream cheese is cheap & disgusting. They need better…read moreauthentic cream cheese!!!

Decent bagel shop. Bagels are fluffy, but they are very chewy and doughy. I saw they toasted our…read morebagels, but it didn't seem like it at all. The other parts of our bagel sandwiches were pretty good, but didn't love the actual bagel. There are a lot of coffee flavor options as well. Lots of seating inside. They also have a drive through which is a nice touch.

We absolutely love this place! Lightning-fast service, friendly staff, and delicious food and…read morecoffee every single time. Extensive menu includes gluten friendly options. Generous portions. See you soon!

Can't wait to stop by next time I'm coming through Worchester! Olive and feta toast was great!…read moreSalad had great dressing and was nice dark crunchy greens. Service was delightful and I like that you order at the counter. Cool space and plenty of seating, clean bathrooms.

To paraphrase Charles Dickens and also Mary Kate and Ashley, was not the best of times, it was also…read morenot the worst of times. This was the very definition of fine. Space was nice and airy, art was cute, food was solidly mediocre. Everything was missing out on seasoning, except the tomato soup. The soup was solid. Bathrooms were quite dirty. The food cost too much.