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Alpharetta, GA

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Dillard's

2.6 (41 reviews)
Closed • 11:00 am - 8:00 pm

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"Still waiting......"

Made online purchase Feb 7. Was notified " shipped" Feb 9. Checked USPS tracking on Feb 11. USPS stated waiting on item. Feb 12 still waiting on parcel. Chatted with customer service who said it was shipped on Feb 9 and I needed to wait for carrier to update status. I said they cant update until you hand over the package. She immediately ended chat. Thats a clear picture of dillards customer service.

Black marks

On 8/15/2025 I visited this location to return an online order that I received damaged. I was insulted by an associate name "Cathy" in the ladies dress dept by her shouting at me "Oh no you have worn this dress and Dillards would never send something out like this". Well I also was shocked and surprised to receive the dress in that condition. Especially when I ordered it for a wedding to attend in Sept. I asked for the mgr and mgr arrived with a similar attitude and said "this one time I'll return it but you should have contacted online". I explained that I didn't on purpose because I wanted someone to physically see what was sent to me‼ I even showed both the pics I took of the dress dated on my phone July 31‼ There was no reason to be accused of anything or the racial profiling. I should have received an apology on behalf of Dillards that someone definitely didn't meet their expectations of quality‼ It would be nice if someone from Dillards retains Cathy and the mgr on duty on 8/15/25 around 7:45PM on the second floor dress area. Attached pic of Cathy and the mgr, pic of the damaged dress sent-although hard to see the black tire like marks at the top of the dress it shows I did receive this in that condition‼

Alma picked this one
Walt M.

We need to give a 5-Star shout out to Alma Moreno in Ladies Shoes for picking out an exquisite pair of dress shoes for my Girlfriend. She was very sweet, very helpful. She has high arches and needed support and Alma picked out a stylish shoe with a wedge that provided that support. Alma Moreno You Are Appreciated!

Steve V.

I Stopped at North Point Mall today -Dillard's was Moms 85th birthday ...Sepideh , lovely clerk at the Estée Lauder perfume counter was wonderful - not only did she go above and beyond with product knowledge - Her customer service skills were SPOT ON - I will return again and again - she wrapped my purchase and really made my moms day complete - Thanks Dillard's I will return again and again - The best experience ever-

Truly filthy dressing room carpet.
Francene T.

I haven't shopped at the mall in quite a while, but hubs and I both needed some things so we decided to pop into Dillard's. Always enjoyed Dillard's in the past, and felt confident we could both find the items we needed. Upon entering the women's section, there was music blaring - truly blaring - to celebrate some line of clothing. I was trying to hurry out of the cacophony but was delayed by not one but two associates, each eager to tell me about a promotion that, if I spent an exorbitant amount, would net me about $20 in rewards. I'm too good at math to fall for "the more you spend, the more you save". I make it around to a quieter section and then find a few items to try. On to the dressing room which held a (stained) upholstered chair and a truly filthy carpeted floor. Truly. None of the items I found were worth taking my shoes off and exposing my feet to whatever was ground into those carpet fibers. I had good memories of Dillard's - but I think it'll be a long while again before I battle traffic and weekend crowds for an experience like this. Disappointing.

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12 years ago

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“This is my go to department store.”

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Why is it that everyone that works here is in their 70s?!? I mean that staff is soooooo old!…read more Macy's seriously need to try and get with the times! It's not that old people can't sell or aren't great to talk to or aren't helpful... not what I'm saying here... I'm just saying that if they want to survive the times they need to get fresh, vibrant, and hip. Macy's is like an old dinosaur that is dying a slow death. Their merchandise is dated in a lot of cases, their displays are dreary, their stores are old... they need an update! Upgrade upgrade! I'm not exactly sure why I even come here anymore... I rarely buy anything... even if it is on trend or stylish because the presentation here is just BLAH! It makes everything seem "less so". I know I'm sounding like a punk... but I'm 52 and even I feel like this place is out dated when I come in.

My wife returned $269.35 to this location and received a gift card with no expiration date. I…read morechecked the card balance online and it shows $0!!! No one has used it. I am not the only person who has had this problem: https://www.reddit.com/r/MacysStores/comments/1b7szmo/gift_card_issues/ None of the customers in that thread show that Macy's had made any restitution to their customers. The card number gets printed on the receipt and is only protected by a 4 digit CID that could easily be brute force cracked (only 10,000 combinations). Sometimes there are only 2 digits for the PIN. One person had $3500 stolen from them. Macy's needs to talk to corporate and put a stop to this. This is ridiculous.

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Hands down, the BEST HomeGoods in Roswell, GA I've visited--from NYC to Georgia!…read more I'm in town from New York supporting my daughter after surgery, and I needed a few wall décor pieces for her apartment. This location exceeded every expectation. Karen was an absolute superstar--truly going above and beyond with exceptional customer service. Manager Reni leads with excellence and clearly cares about both her team and customers. David was also fantastic--professional, attentive, and just an all-around standout. A special thank you to Ms. Monila and the incredibly kind staff member who helped me to my car and carefully packed my fragile wall décor--he handled everything with such care. Truly appreciated! The merchandise selection is top-tier, but what really sets this location apart is the outstanding customer care and service. HoneGoods still beat the retail pack in offerings outstanding value, unmatched prices for women who know the art of an exceptional finds. AAA+++ experience. I will definitely be back!

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I placed an online order with JC Penny, I paid for my order, and I was then notified that my order…read morewas ready for pick up at JC penny inside Northpoint mall in Alpharetta, GA. I arrived at exactly 7:50pm, and right when I walked in the door, the associate behind the customer service desk yelled out to me "we are closed." So I had to leave the store unable to pick up my item from the customer service desk, even though the front door has a sign that clearly states the store does not close until 8:00pm. Anyways, two days later I returned back to jc penny to try and pick up my order once again. I arrived at the customer service desk to pick up my item. The lady gave me a packaged fully wrapped up item, which I assumed was the item I had ordered, especially because it had a label with my name on it. Well I got home, unwrapped the package, and it WAS NOT the item I had ordered!! It was a comforter! I had ordered a mattress pad NOT a comforter!! So once again I had to drive all the way back up to jc penny (a 30 min drive from my home one way) to return this comforter that I had never ordered and get the mattress pad that I did order in the first place. Ultimately, I ended up getting a refund because the mattress pad I had ordered was no longer available. And to top it off, no apology from them. Ordering from jc penny turned out to be a total nightmare. Very poor customer service and a big waste of my time! I will NEVER EVER order anything from jc penny again.

It's so sad to see these department stores that were one in their prime, slowly dwindle to near…read morenon-existence. The parking lot out was rundown, the selection of clothes inside was minimal, and pricing wasn't even that great. Didn't see a single customer while we walked throughout the store.

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Dillard's - deptstores - Updated October 2026

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