This review is specifically for the BCBG department at Dillard's. My husband went there to purchase a Christmas gift for me and was helped by the manager of the BCBG department. She helped him choose 2 sweater dresses. Upon getting to the checkout, he was told they were FINAL SALE. So of course he told her he would rather pick something else that wasn't final sale since it was a gift. Instead of helping find something else, she told him she would allow exchanges and wrote as such on the receipt.
When I went to exchange, the sales girl was very rude and told me she couldn't accept the items for exchange and I'd have to come back when the manager was there. I called and spoke to the manager and she was not at all apologetic for the annoyance and told me she "Did my husband a favor".
Upon arriving to exchange on another day when the manager would be there, she told me that everything I exchanged for would ALSO be final sale. When I told her I had my young daughter with me so I didn't have much time to shop, and asked if I could take a credit for a future purchase, she said no and reminded me again what a "favor" she had done for my husband.
Some favor! I will never purchase gifts or ask for gifts of BCBG merchandise again. I've shopped there for years and it has never been final sale, especially inside Dillards. He would have been better off going to a different department or store and saving me a huge hassle. read more